Names www.names.co.uk Reviews

★★★★☆
4.2 / 5
83% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Names www.names.co.uk - Ask a question now

Media Gallery for Names www.names.co.uk

Names www.names.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Completely useless hosting”

Written on: 22/11/2017 by Andrzej_Majewski (1 review written)

Completely useless hosting: -You can't install free "Let's Encrypt" SSL certificate; you have to buy certificate from them. Prices: from £72 to £480 per year. -You have to pay extra, if you want send email by Thunderbird for example: SMTP authentication £21 per year. -vTiger is not working at all - you will be logged out all the time. -Preinstalled SuiteCRM is not working. You can't send emails from the CRM. Error:SMTP connect() failed. I have this hosting just few days, so probably many… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Poor Customer Service Sales Management”

Written on: 17/02/2017 by Murray238 (1 review written)

Namesco will double the price of your starter hosting when you come to renew. When you call the sales team you will be given a very insulting "well that's inflation" answer. You will be informed during many phone calls with sales that "only a senior manager" can resolve this issue for you. I have repeatedly requested a call back, over several weeks, from the manager, who I will not name, to resolve this issue . no call back has happened. I have looked at my enquiry history and noticed that my… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“excellent service”

Written on: 09/09/2016 by stephecove (1 review written)

Rang today, long wait but it was worth it. I have transferred from Demon and wasn't getting any mail. He answereed and was so patient and clear helping me sort everyting out. Call centres get such a bad press that I always like to record when things have gone real well. Poor set up on the form. I clicked in the value for money column to enter "Not applicable" but got loads of stars which you can't delete. With poor eyesight, I couldn't see the grey outlines and thought it was anothyer text… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Answers to mail problem”

Written on: 08/08/2016 by Scottyz45 (1 review written)

Operator solved a long standing problem after 2 years of problems. Not sure why it should take that long for customer tech support to identify this simple task. Ultimately it was a communication problem between all the other techies and myself, but 2 years?? Operator handled it calmly and clearly, and eventually we stumbled across the answer… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Problem solving”

Written on: 27/07/2016 by nigelpaulpaterson (1 review written)

Namesco's Design Team are completely rebuilding my website. Getting to see the first preview was proving to be tricky, so I phoned Customer Support. The 'problem', if one could call it that, was solved in seconds in a most friendly manner. I can now view my shiny, new website, make corrections, additions & comments & email everything back to the Design Team for them to work their magic. I would unhesitatingly recommend Namesco to expert or beginner. They will both be equally catered for… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Astonishingly Bad”

Written on: 25/07/2016 by jen07bak (1 review written)

This company has the worst customer service & virtually non-existent technical support. If you are thinking is using them to host a business service that you rely on, then look elsewhere. It's impossible to get a response online & they make it almost impossible for you to speak to anyone (let alone resolve an issue) over the phone. They found it quite acceptable to leave our business offline for up to 48 hours after a mistake they had made transferring our host package. In this time we have no… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic service”

Written on: 01/07/2016 by WalterBarry134 (1 review written)

Answered all my questions and was very professional and helpful. Main thing was my security is super tight now… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very helpful!”

Written on: 23/06/2016 by 419Wagner (1 review written)

He was extremely patient and helpful with me. I am not the most tech savvy person and he talked me through everything and stepped in when necessary… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very helpful, fantastic.”

Written on: 20/06/2016 by rwFranklin173 (1 review written)

He was very helpful and provided us with the right package to cater for our needs. Many thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusting Company. Solicitor Now Involved!”

Written on: 25/04/2016 by Vaughan468 (1 review written)

I don't normally post reviews on companies but oh boy after my experience with this pathetic company I just had to make other people aware. Several days ago I purchased a single domain from names.co.uk and since the word go I've been unable to log in to my control panel so I can update the nameservers to point the domain to my hosting. My login email was changed to a domain that doesn't even belong to me for whatever reason so I can not recover my password. I contacted them to resolve it and… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rip off merchants”

Written on: 09/04/2016

First, their prices are way off market prices once the initial off expires. They will charge you 20 pounds extra to be able to send emails which they don't tell you about when they offer email as part of the package. If you need to transfer your domains, they will charge you 12 pounds to send you an email with the authorisation code for each domain(rip off). The tools are non existent. The control panel is non intuitive and complex. Pretty much the whole site is geared towards trying to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“ignore support tickets”

Written on: 05/12/2015 by NylahVega497 (1 review written)

so ordered a domain, got asked to verify email address ( ICANN request) after 12 hrs and 2 resend requests i f#get the email to verify email address, do this, but still names.co.uk say i have to verify my email before i can get access to domain. after several messages and another 12 hrs they reply saying they will refund me, but still they have not cancelled the domain, so i cannot go get this from another company and so far they are just ignoring me by support ticket , twitter or facebook, yet… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely Pathetic - Beware”

Written on: 28/10/2015 by 453Weeks (1 review written)

Signed up for an annual contract, but Namesco were unable to support our needs. So asked for a refund 3 days after signing up, and was offered a 20% refund based on their Terms & Conditions. Tried to call but gave up after holding 25 minutes. Very unprofessional setup, to say the least. No regards for statutory consumer rights under UK law either. Will pursue Trading Standards and my credit card provider for a refund, but save yourself the hassle and try someone else… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Cloudsite Web Editor - Not user friendly”

Written on: 19/10/2015 by anneq (1 review written)

Bought website to promote an online business but found the Cloudsite web editor to be very cumbersome. Emailed support looking for help and after 4 days was told that I could not do what I wanted which was to place one image overlapping onto another. I then emailed with a different option but again was told that this was not possible. At the end of this I decided to go with another provider and as I had not published the site or used the domain asked for a refund but was refused. I thought… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“ Very good customer service ”

Written on: 13/09/2015 by 1983Hill (1 review written)

Very good customer service . He explained everything and made sure that I understood everything and I wish the rest of the team like him .Definitely recommended to friends and family even my customers with very good value for money… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Helpful and patient”

Written on: 04/08/2015 by dawn.fahy (1 review written)

This particular support team member was very helpful and patient with me. I'm a complete novice to all this but he bared with me and explained and helped and even logged into my site backend so he can put the required information in to get my site live. He fixed my emails as well and now I feel great because everything that was frustrating me this morning is fixed. Thanks! He was also very polite and didn't make me feel like a fool for not understanding anything… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Kickstarter”

Written on: 27/07/2015 by Dickie617 (1 review written)

I've been keen to align my business's namesco webmail account with Outlook and decided to invest in the Kickstarter product offered by namesco. The process was very smooth and efficient. It cost c.£30 and for that I had the dedicated support of the Kickstarter agent for over 30 minutes (up to an hour if needed). 2 devices (lap top and iphone) were aligned and both tested before the call was finished. All seems to be working fine now. The person who assisted me was knowledgeable, courteous and… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“kickstarted! ”

Written on: 22/07/2015 by Slaughteras425 (1 review written)

Hi, The staff member was excellent in supporting me to set up my email on the devices. Was fast, efficient, clear and he was very very helpful. Thanks Names.co.uk - I'm finally up and running on email!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Email server settings ”

Written on: 04/05/2015 by Herbadgesty (1 review written)

Enormous patience and diligence shown by NAMESCO team and the issue was dealt with politely and calmly! Many thanks. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Eddie Rushmoor - we can't praise him enough”

Written on: 30/04/2015 by 89Burnham (1 review written)

After feeling like I was being sent from pillar to post and holding on the line for more than 38 minutes I was starting to lose the will to continue business with namesco. However, I was finally put through to Eddie Rushmoor who I can't thank enough for taking ownership of the issue and resolving it in a calm and professional manner that returned my positivity towards namesco. He was our nominated "knight in shining armour" on the day… Read Full Review

Report this review
Was this review helpful? 0 0
overview