Viking Direct Reviews - www.viking-direct.co.uk

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Viking Direct www.viking-direct.co.uk
Viking Direct www.viking-direct.co.uk

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Latest Reviews

★☆☆☆☆

“Shocking Service”

Written on: 08/10/2020 by AcademyTeam (1 review written)

Shocking service. Printer listed available for next day delivery. Not delivered. Phoned customer service to be told its a 4 day delivery, not delivered. Phoned customer service to be told its a 10 day delivery, ordered, not delivered. Phoned customer service to be told that I would be called within 24 hours with an update, no phone call. Phoned customer service to be told it's being drop shipped from supplier, not delivered. Phoned customer service to be told that there is now no delivery date… Read Full Review

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★☆☆☆☆

“Never received my order”

Written on: 25/09/2020 by Cuddingtonlady (1 review written)

I never received my order. Apparently it was returned to the warehouse without even reaching us. Three weeks later, I’m still waiting for my refund. Wish I’d read reviews before I ordered. Lesson learnt!… Read Full Review

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★☆☆☆☆

“Avoid... Dreadful”

Written on: 01/07/2020 by McElroydb386 (1 review written)

Avoid... Nightmare. Ordered a coffee grinder and printer paper.Paid with Paypal They delivered the paper 4 days later with a note stating the grinder was also delivered. 3 days later contacted to chase up: no coffee grinder in stock will come direct from supplier but there is no date. I cancelled the order and ask for refund. Week later called and turns out the refund was not done properly and it will take 14 days... 10 days later chasing up and being angry I asked for the money they said same… Read Full Review

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★☆☆☆☆

“Awful avoid”

Written on: 30/06/2020 by OsvaldoKeith (1 review written)

I do t know how they ever got any stars on their reviews. They are the worst company ever. You will be tinned and you will not receive anything. You can call every day for a month and get a different story each time.. Honestly please just give me all my money back. Avoid … Read Full Review

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★☆☆☆☆

“No goods and no refund and they blocked my emails”

Written on: 13/06/2020 by Liemasters (1 review written)

Ordered a filing cabinet and files over£200 ! Showed item in stock on line! Never arrived, after 8 attempts to get a reply I was advised By email the items were out of stock! Waited over 5 weeks for a refund! Can’t speak to anyone and Viking have blocked my email! Now reporting them to trading standards and also looking for ceo So that I can court summons them’ Appalling Do Not Ever Deal with these people!!!!!!’ warning to all… Read Full Review

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★☆☆☆☆

“The first and last time, uncontactable”

Written on: 10/06/2020

First time I dealt with them and the last, needed inkjet cartridges urgently so though they might respond quickly,, so wrong.. Cheepo memory stick arrived , but can’t print with that ! Inkjet cartridges still not arrived and no reply from Viking, tracked parcel says Still at Hub bieng sorted, so could be days or weeks. Have had to go elsewhere Locally and get cartridges for business use, My advice is you only ever get what you pay for, much better paying a bit more locally… Read Full Review

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★☆☆☆☆

“ Absolutely a joke!”

Written on: 08/06/2020 by giovannimatera (1 review written)

Absolutely a joke! I placed my original order and, apart from the order confirmation, no other information on delivery or anything was received. On my first call to them, the line dropped in the middle of my conversation and 15 wait, on my second call, 25 minutes wait and they could not hear me. On my third call i discover that the order had not been placed due to a fault with the website. However, they had received my full payment. So they cancelled the order and refunded me still not… Read Full Review

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★☆☆☆☆

“Viking Direct is awful - Steer Clear”

Written on: 03/06/2020 by Arsenaultqv337 (1 review written)

This company don't deserve a single star. They are hiding under the Covid-19 pandemic to hold onto people's money. I place an order on 14 April 2020 for an item that was shown to be available only to discover, the next day, that my order was placed on back order. As a result I quickly emailed and asked for cancellation and refund. It took them 10 days after I've sent another email to cancel the order with promise to get back to me within 48 days regarding refund. This is June 2020 and I still… Read Full Review

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★☆☆☆☆

“Never never never never”

Written on: 16/05/2020 by MrsCustomerReview (1 review written)

They are awful. Goods not delivered, woeful customer service. Ordered office chair, said in stock on website. Never turned up. Chased and asked for refund. Took days to get a response. Refund promised. No refund. Chased. No answer. No refund. Chased. No answer. Completely unreliable, will never use again - order from them at your own peril… Read Full Review

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★☆☆☆☆

“This company is a disgrace. They take the money as...”

Written on: 11/05/2020 by TeenaF (1 review written)

This company is a disgrace. They take the money as soon as the order was made. No goods arrived. After two weeks of chasing I finally got through to someone and discover that the goods have been sent back to the warehouse. They made a mistake on the address. Now, they are refusing to refund until it has been processed. The customer service is terrible… Read Full Review

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★☆☆☆☆

“very poor service”

Written on: 01/05/2020 by davidcribley (1 review written)

Placed an order on 19th of march. Money taken from account on the 20th. Nothing delivered. Over 18 emails back and forth, keep asking same questions, have I paid, what did I order. Customer services absolutely useless. I feel that they are messing me about on purpose and having a laugh at my expense. So much for being a 'valued customer'… Read Full Review

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★☆☆☆☆

“terrible service. not trustworthy”

Written on: 28/04/2020 by 431Beasley (1 review written)

I placed an order that was in stock according to the website but it wasn't. The price was 29.99 (before taxes) but the free delivery was from 30.00 (even if you pay 35 pounds you still have to pay for the delivery or add another item...) It was supposed to arrive the day after, but it didn't (of course, because they didn't have it in stock) and didn't get me any updates either. The support chat doesn't work, they don't replay any email and the only available way to reach them is by phone (only… Read Full Review

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★☆☆☆☆

“Absolutely Effing Terrible”

Written on: 27/04/2020 by ViperishCarrot (1 review written)

Items still not received after 3 weeks and no response to any of my communications. Luckily paid via PayPal so I opened a dispute through them. Lo and behold, within 3 days my items had arrived. Still no correspondence nor any form of apology. I will not be using this company again and cannot recommend that anyone else do so. Even just an email to acknowledge that my order had been received and was being processed, or that there was a delay and an ETA, would have welcome. Instead they… Read Full Review

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★☆☆☆☆

“EXTREMELY LONG REVIEW - Reporting to Trading Standards”

Written on: 17/04/2020 by iRabTV (1 review written)

BE WARNED: LONG REVIEW: So I was looking forward to receiving a much-wanted PC upgrade (Samsung Evo 1TB M.2 SSD) and I found Viking-Direct UK offering it at a lower price than any other retailers. As a Care-Giver who is on EXTREMELY low-income, this took me quite a few months to save up for this (£103 to be exact) and I was really looking forward to leaving a great review about a product I love. The fact is, they took the payment for my order within seconds, I received an email within a few… Read Full Review

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Irabtv's Response to iRabTV's Review

Written on: 21/04/2020

UPDATE - So within 48 hours of posting this review, my purchase FINALLY arrived. Was it me just being impatient and panicking because of the terrible reviews? Maybe.

My review of the Samsung Evo 1TB M.2 SSD - "My PC used to take between 1-2 minutes to fully boot up etc. Now with this device, it only takes 4 SECONDS! I cannot recommend this product enough to anyone looking for a suitable upgrade to improve their device."

Now whilst I did receive the product at an EXTREMELY cheaper price, I still stand by my previous statements. This company NEEDS a serious overhaul on all of their customer services, from Live Chat & phone lines to updates regarding Order Status and Order TRACKING. Nothing ever seems to be available. People cannot use the excuse anymore that workforces etc are not in office because of the pandemic or other circumstances etc, we live in 2020 AND all of this can be done from home. Whether it is emails, phone calls and live chat, people can do these from computers and even mobile devices now.

I do hope to maybe revisit this company in the future, but I also hope that by then, things will have improved. Thank you for my product and I do apologise if I came across as hostile in any way. Have a nice day!

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★☆☆☆☆

“Awful”

Written on: 17/04/2020 by xpDaugherty202 (1 review written)

I ordered an item on the 26th March which says it would be delivered in 2-3 days. This never happened, there was no email stating a delay to the delivery and they took payment from my account. Its now the 17th April and my item has still not been delivered. I have contacted viking on Facebook and via email about 6 times with my only reply being that the item is out of stock. I'm moving house in 7 days and I no longer want the item and this is shocking service even in these circumstances… Read Full Review

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★☆☆☆☆

“Returns impossible ”

Written on: 05/03/2020 by ShubhaSetty (1 review written)

Malfunctioning TV delivered. Still not been picked up after spending 8 plus hours on phone to customer service. Poor communication and organisation… Read Full Review

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★☆☆☆☆

“Customer service is a joke”

Written on: 20/12/2019 by Smartrr252 (1 review written)

Rude, unprofessional customer service. Don't want to admit that they have problems with their staff. Avoid at all costs. I would never recommend them to friends or family… Read Full Review

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★☆☆☆☆

“Do not use Viking. Very unprofessional and annoying team. ”

Written on: 27/09/2019 by Sushil1199 (1 review written)

They have been chasing for the payment to me which is already paid. Before I pay I requested a copy invoice at least 10 times. I spoke to the customer team, chatted online and finally, I get a link for the invoice and paid within 2 working days. After I paid and emailed them proof of payment, they sent the debt to the legal team. I spoke to the legal team and explained everything, and they said everything is ok and they will contact Viking and if needed they will come back. However legal team… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 17/09/2019 by Alyviau79 (1 review written)

DO NOT USE - they approved the order, authorised payment [according to my bank] but then said it was cancelled and payment never went through. Not only was it a shambles but their staff have no clue what they are doing, they emailed to say they called but sat next to my phone I know this not to be true....they still have my funds on hold and it will take a while for them to be reversed! USELESS - NO COMPLAINTS DEPARTMENT - PATHETIC RESPONSES - NO-ONE ONCE TRIED TO SOLVE THE ISSUE OTHER THAN THE… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 04/06/2019 by wrSims80 (1 review written)

I ordered my furniture and was initially happy with a prompt response saying my order had been dispatched. I booked a day off work to only be informed on the day of delivery that it was only half the order being delivered and I would have to arrange another days leave for the other half, oh and then another day as the chair I ordered wouldn’t be in either order. Then when I try and cancel the order three different people tell me three different things ....... awful attitude by one of the… Read Full Review

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