Machine Mart Reviews - www.machinemart.co.uk

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★★☆☆☆
1.6 / 5
11% of users recommend this
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Latest Reviews

★★★★★

“Sunderland Branch of Machinemart”

Written on: 24/08/2018 by 123dhills (28 reviews written)

Recently I bought some small items from the Sunderland branch. I understand the majority of machinemart products are large items. The reason I am writing this is because the manager took time out to explain the difference between PZ and Philips screw bits,this information was invaluable to me as I was using various types of screws and I would have chewed up screw heads. Much appreciated… Read Full Review

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★★☆☆☆

“Seem to be going down the pan”

Written on: 25/11/2015 by LincsPoacher (5 reviews written)

Machine Mart have been a long established company with a good product range well priced, but they seem to be in trouble. I have successfully ordered items for delivery many times but on my last order for 3 items they could not give me a delivery promise, ignored emails and I could not get through to their sales team on the phone. Eventually one item was shipped, another had been made obsolete but they didn't tell me, and their system held shipment of the third item still thinking the the… Read Full Review

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★☆☆☆☆

“Cheap imported tools can't get the parts”

Written on: 30/06/2015 by markblackman (4 reviews written)

Hello if you are considering getting an air compressor from this place then don't I purchased a compressor not a cheap one i may add but within a few weeks and 4 uses it broke, I have since been trying to buy a replacement part from them for over 6 months now and all they say is "it's on back order" I mean it could have been sent on a slow boat from china by now! They can't even be bothered to give an explanation as to why it's taking so long but they are very fast to sell the compressor in the… Read Full Review

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★☆☆☆☆

“Staff don't have a Clue”

Written on: 26/11/2014 by Duke_Nukem (23 reviews written)

Twice now I have phoned to check an item is in stock in advance of a long journey (including Severn Bridge toll). Each time they said "They had everything in". But each time they hadn't it was clear that they had only a fraction of what is in the catalogue. They are only small shops (ones I've seen) but they ought to be able to tell you what is in stock or not. I've not been able to find how to do it on line. Anyway, having got there it is clear the staff generally don't have a clue. Eg… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 16/01/2014 by davidmason1969 (3 reviews written)

These guys don't give refund after 7 days, seriously what planet are they on? Shocking customer service, will never use their stores again. … Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 13/11/2013

Tried to return an item to store after 10 days, was refuse a refund only to be offered a credit note. What kind of customer service is this, RUBBISH! Never ever will I shop here again… Read Full Review

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★☆☆☆☆

“Machine Mart, liers club”

Written on: 08/10/2013 by BobBobbler (2 reviews written)

Hi Peeps (and all the staff who I have dealt with from machine mart, bless you all) this review is a word of caution to anybody trusting advice from anybody working for Machine Mart. I was in need of a welder in a hurry, after looking for sometime for a machine I could afford and 'told' was suitable for the job I intended to use it for I was lead to buying a 'return' machine from Llansamlet, Swansea, South Wales. Previous to my calling and purchasing the machine I had spoken to the tech… Read Full Review

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★☆☆☆☆

“Stay well away from Machine Mart - Rip Off, Crook, ”

Written on: 19/06/2012 by mahmas01 (2 reviews written)

I purchased an air compressor from Ilford branch, a very delightful… Read Full Review

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★☆☆☆☆

“Tried to return 2 items, after asking salesman if i...”

Written on: 17/05/2011

Tried to return 2 items, after asking salesman if i could while purchasing - he said no problem. At first they did not want to accept return, then they said ok but we will be giving you a store credit and charging you 10% of goods total.(no mention of this at purchase or on receipt)I had no choice but to accept store credit, although i dont need anything from them. Phoned up customer service, not interested in helping, said their policy end of story. told them i would not be doing business with… Read Full Review

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Guest's Comment

Written on: 16/12/2011

Same Problem here returned next dat still in box as taken told me if i use the £300.00 credit note on a £20.00 item i will loose the £280.00? and if i loose the note I loose the lot. called trading standards andthey said there in there rights but No one these days except furniture companys act this way.

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