Pizza Hut Reviews

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  • Quality of service

  • Quality of food

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Share your experiences of what you think of Pizza Hut and other chain restaurants. Compare food and service rating and let others know about what you like and dislike.
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Latest Reviews

★★★★★

“Friendly, helpful and spacious”

Written on: 06/10/2018 by Judgect64 (1 review written)

On Wednesday 3rd October I wanted to take my wheelchair bound husband for a pizza at Pizza Hut, we tend to go to the same pizza hut, and although a very friendly place, a real struggle to enter the Pizza Hut!not much room! I browsed Pizza Huts and found High Wycombe, the one within the retail park I rang ahead, and spoke to the manager, he told me they have a button to access the doors, and he would reserve a suitable table My husband and I arrived, easy to find, easy to park, very easy… Read Full Review

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★★☆☆☆

“Service and taste are not the same as before”

Written on: 06/09/2018 by Jerdiam (11 reviews written)

Service and taste are not the same as before. Unfortunately, this franchise does not keep pace with the times. Now I order pizza in other places. Here I do not recommend pizza, all the bad quality: from the base to the filling, the service leaves much to be desired… Read Full Review

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★☆☆☆☆

“Delivery takes money but no pizza”

Written on: 01/07/2018 by MaceyHurley378 (1 review written)

Ordered pizza online for Loughborough branch; payment has been processed but pizza hut website crashed so received no email or text. When phoning branch to see about my order told this happens a lot and they haven’t got my order only my money in pending at worldpay so I get no pizza. Phoned customer service who took my details said pizza hut are aware of this problem, that I will get my money back within 72 hours but unless I pay again I get no pizza. Do not order online… Read Full Review

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★☆☆☆☆

“At last! ”

Written on: 18/04/2018 by AlessandraPhillips491 (1 review written)

It has taken nearly 2 months to get a £12.24 refund. I phoned customer service at least 6 times, it took 30 mins each time for them to answer, was not interested not even apologetic to what happened probably hoping I would just let it go and forget it. How many other people have, I wonder?… Read Full Review

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★☆☆☆☆

“General Manager”

Written on: 22/03/2018

I work in a factory in Fletcher, NC. For 19 years we had a local Pizza Hut down the street where many of our workers went for lunch. Last year it moved to the other side of town. A work associate called to the Pizza Hut yesterday and was told by one of the waitress that they would deliver to our place of business. Today when I called to place the order a man asked my phone number and name then told me they do not deliver out this far. I told my fellow associate and she suggested I call… Read Full Review

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★☆☆☆☆

“bad service, worse employees”

Written on: 13/02/2018

I was ordering a pizza and wings for my fifteen and ten year old daughters while their father and I went out with family for dinner, I ordered the pizza at 5:10 pm and left at 5:20 pm at about six I got a call from my fifteen year old saying it wasn't there yet, I told her it had only been fifty minutes it should be there soon. I later that night got another call from her saying it still wasn't there at 6:30 pm after checking the order, it saying nothing about its been delivered. I called Pizza… Read Full Review

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★☆☆☆☆

“Not real smart!”

Written on: 20/11/2017 by Marin306 (1 review written)

We ordered almost $90.00 in food. It arrived late and was incomplete. It had been almost ANOTHER waiting for the rest of the order when we called for a credit instead. I then complained that the drinks were hot. She said "The only drinks that should have been hot was the Pepsi". What does that tell us? NOT REAL SMART. Basically she KNEW she was sending hot drinks. I asked for a refund and she agreed to refund only the Pepsi drinks. SO WHY CAN'T THEY REFUND A COUPLE MORE DRINKS TO MAKE UP FOR… Read Full Review

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★☆☆☆☆

“There are Far Better in Your Area”

Written on: 13/11/2017 by BritneyWatkins330 (1 review written)

I have ordered from this Pizza Hut many time over the years. In the past couple months is has steadily gone down hill. This recent order will likely be my last. I ordered online, half and half as my husband and I have very different tastes. After the delivery driver departed I found that they had forgot the extra marinara (that I paid for). When I called the girl said, "you called for that? Ummm ok." When I asked to speak with a manager she hung up on me. When I called back and asked to speak… Read Full Review

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★☆☆☆☆

“ HORIBBLE CUSTOMER SERVICE”

Written on: 28/10/2017

10/28/2017 Service is usually pretty decent, but today 10/28/17-Halloween weekend, WOW! HORRIBLE! I usually do delivery service. There were nly two people working with a lot of customers to serve. Many walked out because it took too long to take an order, orders were messed up, the women working there had horrible attitudes. One man observed one of women handling food, but running her hands in her hair. By the way I am going to call the health department. They should be wearing gloves. I… Read Full Review

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★☆☆☆☆

“2 hours late”

Written on: 20/09/2017 by Ariela380 (1 review written)

2 hours late after several calls. Promising delivery, turns up cold a… Read Full Review

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★☆☆☆☆

“On line ordering”

Written on: 02/09/2017 by Vogelva50 (1 review written)

Placed an order on line. Check out said order did not qualify for offer requested was for collection only. so ordered larger pizzas for delivery and paid on line. Got a call asking which order I wanted as they were all made and on there way ( this was 4mins after ordering????) I was told I would have to pay for both orders. When they arrived the toppings were very sparse. Will not be ordering again… Read Full Review

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★☆☆☆☆

“What's the point of a pickup time?”

Written on: 31/08/2017 by Wagnervj483 (1 review written)

I ordered a pizza at 8:04pm to pick up at 9:15pm, when I got there at 9:15pm they weren't busy, about 6 guys just walking around talking in the back and had an employee walking around in a sweaty tank top.I was told my pizza would be right out (mind you I was on my lunch break). 15 minutes later I finally received my pizza. What's the point of a pickup time if you still have to wait????… Read Full Review

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★★★☆☆

“Kids are happy”

Written on: 05/07/2017 by Cullen207 (1 review written)

I have to say the pizzas are very nice but I hoped the new menu would be better. They are the same pizzas actually and not very much changed. The dough is very oily and I don't like that. Make me extra fat and I feel it when I stand up. Still quite expensive and if you got children who like the pizza then can be expensive trip out. The Pizza Hut is not for me but the kids like it so I give it 3 out of 5. … Read Full Review

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★★★★★

“Amaze”

Written on: 18/05/2017 by 335Pennington (1 review written)

Much better than Dominos!. Fantastic delivery, never had a bad time. I would re4commened over and over again to anyone that asks. really enjoy both delivery and sitting in their restaurants… Read Full Review

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★★☆☆☆

“Even though staff was friendly and welcomed, pizza...”

Written on: 06/03/2017 by 242Corbett (1 review written)

Even though staff was friendly and welcomed, pizza itself was not cooked properly, as its base was completely raw… Read Full Review

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★☆☆☆☆

“$100 d...”

Written on: 05/02/2017 by Natasha19 (1 review written)

why dont youtake the f%%^^%%g bills… Read Full Review

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★☆☆☆☆

“Employees are treated unfairly”

Written on: 31/10/2016 by peDowling81 (1 review written)

The managers are not very intelligent at the Phoenix location at 27th and Beardsley. They let employees who get in A WRECK ON COMPANY TIME keep driving. These employees should either be suspended or terminated. Or put them inside to make pizzas. This is a bad reflection on Pizza Hut or should I say on Hot Pizza who is the franchisee… Read Full Review

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★☆☆☆☆

“more price charge”

Written on: 22/09/2016 by prashanthigandluri (1 review written)

I dint like the pizza taste and quality which they provided.Those are not up to the customers estimation And now a days they ARE CHARGING FOR PROVIDING SAUSE.This is disgusting they are charging hundreds and thousands but they are not providing kechups.How cheap it looks?… Read Full Review

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★☆☆☆☆

“Terrible Customer Service ”

Written on: 20/09/2016 by Marinar274 (1 review written)

Clayton,NC on Highway 70 are the worst cooks,they have a bad attitude,they don't appreciate having a job,and they sure don't care how your pizza is delivered to the table or to your home. What dispirit company hires people like this? I order 4 pizzas, and these people brings one pizza at a time to the table 15 minus after you are done with the first pizza, and the other three pizzas that they bring to the table was uncooked. This pizza Hut in Clayton, NC on highway 70 is not for human's. If you… Read Full Review

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★☆☆☆☆

“Worst in years”

Written on: 05/09/2016 by HaileyDickinson (1 review written)

Order from Cool Spring TN to be picked up, because if you ask them to deliver they take 45 minutes when we live 2 miles away. They told me once that we were last because we are on the way back to the store. Anyway, tonight we order a Super Supreme Thin Crust and said we would pick it up. They said 15 minutes, but we got there in 12 and our pizza was very cold. NOT SUPREME, much less Super Supreme. Crust was tough and did not rise, NO sauce. Someone at Pizza Hu t needs to check out this… Read Full Review

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