written by Corinnec234 on 26/11/2023
I had appoitment at Woodgreen specevers where staff are always very kind and helpful but I have to admit that I have never met anyone like Janson who is the Lap Meneger. It wasn't even his job to come down from his cabinet and discuss the issue with me but he still came. He spent hours with me to make sure I was happy with the outcome beside this a couple of customers were asking him some questions and he was so kind that without any hesitataion he was helping them as well. I was standing speachless and I didnt know how to say thank you to him. I didnt even know people like him exsisted any more . Specsavers should applaud people like him as they make so many people happy and they give people hope and make their day. Thank you for this.
written by Lynnie55 on 11/09/2023
From having my eyes tested to picking up my glass was a really pleasant experience. Everyone was so friendly and helpful especially the floor staff. There was a great range of glasses to choose from and loved the glasses I choose and a pair free. Well done Bridlington Specsavers.
written by euBentley418 on 26/06/2023
Last April been to Specsaver Richmond and had a wonderful experience,as Always she takes time in explaining and helping fitting with choices of glasses along with the other lady so Im very grateful for their patience and great help,been using specsaver for over 10years now and I highly recommend them because they are very professional and excellent on their service,keep up and God Bless you always.Thank you so much
written by Marie777 on 08/06/2023
Wife and I had eye test we were looked after and helped by a representative to buy our new glasses great friendly service thank you so much, you were great
written by RosettaTriolo on 06/05/2023
I would like to thank representative at Specsavers Fairfield Clapham. He assisted my daughter with her putting in her contact lenses. He dealt with her with such care and empathy. Showing her how to place the contact lenses in my showing her himself (putting his contacts in). He gave her positive feedback, increasing her confidence and giving great tips. He did this over 2 appointments giving us a hour each time . He is a really professional and friendly, knowledgeable member of the team. Thank you
written by on 02/03/2023
I was greeted at the Rochdale store and within minutes was shown to a seat . One of the assistants did some tests on my eyes and was very pleasant which put me at ease . I was then asked to wait for the optician within minutes the optician tested my eyes she informed me she was a locum and didn’t usually work there but she was confident and again very pleasant . She told me my prescription had changed so I needed new glasses . After being taken down stairs I picked some new glasses the prices with the extras I wanted were explained clearly to me . I felt no pressure to pick the more expensive frames the girl was VERY patient and helpful and seemed very experienced in which type of glasses were correct for me . When I collected my glasses although the fit was not perfect at first the same girl sorted them so that they were right before I left the store . I found the whole experience helpful pleasant the staff at Rochdale store were top class . Thankyou .
written by scPennington450 on 11/01/2023
I’ve been 11 January 2023 in Queensway speak saver, with my two Sons we’ve been seen with young lady Her name Alaa She was so nice so humble so polite excellent after we found she was the optician. How was Jazair was so happy even my son I’m in the first summer have the best experience with the optician she see my son very well she took her time do her best really very happy I wish all optician be like her
written by michaelboak on 04/08/2022
Excellent very thoughrer very proffessional good thing didnt need to change specs
written by bobccollom on 21/04/2022
Excellent service. Attentive and professional without feeling pressurised Easy access and parking.
written by isMcKee431 on 24/03/2022
Attended the Slough Branch and was overly impressed with the level of service received. The female Optometrist was extremely professional, helpful,informative, reassuring and cheerful throughout my appointment. I would definately recommend to family and friends due to the proffesionalism and satisfaction I felt when I left the shop. It is so nice to still get positive interaction due to the challenges we have been faced with over the past couple of years. Thank you. Visited 24.03.2022
written by grumblertoo on 07/12/2021
specsavers liaised with me and the care home so I could be present for the visit and choosing glasses. The male optician Anish was incredibly patient and the young lady who attended to choosing frames was attentive and patient despite mum 95y not remembering the pair she tried on two minutes ago!! There is plenty of choice and the "concertina" style box is very large and it does need to sit on the floor. There is a £25 charge once you have picked the glasses but they do have to return to fit the chosen glasses after making them, and aftercare such as screws and adjustments are all included. 5 stars!
written by TarynTaylor318 on 30/11/2021
After numerous attempts trying to get an appointment in a few different opticians. I got an appointment with Specsavers the very next day. We both recieved fantastic service today at the Cardiff branch. Got great deals with all the staff were great, going above and beyond for us. So thank you so much. Looking forward to our new specs next week
written by Susiev696 on 13/03/2021
Having ordered two pairs of glasses, neither turned out to be suitable due to the frame size versus the prescription; one pair varifocals and one pair occupational. After several return visits, change of style as advised by the lovely person, I am very happy with the new glasses. A large part of that was due to the time taken to explain why certain frames are unsuitable for my prescription. Nothing was too much trouble and the manner in which I was dealt with, left me smiling and feeling valued as a customer. Thank you
written by judymcnaught on 28/08/2020
Both the people I dealt with were extremely helpful, efficient and welcoming. Would definitely recommend this branch of Specsavers, they both explained everything clearly and professionally. It was an extremely positive experience from beginning to end.
written by MrsAnneMoore on 10/08/2020
Popped into the Blackburn store to have refit of new glasses and was attended by a person who quickly assessed the problem and took them into the lab. Within no time at all, he was back and advised me that he put new fixers into my rimless glasses. A very professional friendly young man. A credit to the company.
written by 8396699 on 27/04/2020
My practice is in Dereham.I phoned them on Good Friday also during lock down as had a very sore and blurry eye, I am blind in my right eye so was worried as this was my good eye, I left a message and they got back to me within the hour to meet them at their practice. Was sent urgently to hospital as had a piece of metal in it and it was healing over which could have turned out really badly.. They were so professional and kind, many thanks to them and to the person I dealt with as they were amazing.
written by deanallen55 on 10/02/2020
I recently had an eye test a specsavers Colchester (Long Wyre St) and my eyes hadn't changed enough for me to need new glasses. Literally a week later I broke my existing glasses! I visited the Colchester store and they pulled my prescription up and said they had the lenses in stock and if i wanted to wait I could have them in a couple of hours. I was under no pressure to buy expensive frames and in fact the lady who helped me pointed me to a pair that were in the sale! I actually picked my glasses up the next day as I had to get back home and the fitting was excellent. My wife had previously bought some glasses here and we have both had exceptional service and above all really good glasses. Many thanks
written by Rajworks57 on 25/04/2019
I have been so impressed with the attitude and customer Service that I have received at the Gyle Edinburgh Branch of Specsavers , having had the need to return Superdry Sunglasses that have broken on three occasions due to a Design Fault I have now been given an alternative pair of Prescription sunglasses to the value of my original purchase. Absolutely first class service which I would recommend to anyone. They cant do enough for you.
written by Malik81 on 28/07/2018
my appointment dated 23rd july 10.40am was quick efficientand I was treated with kindness and respect which is very comforting to a diabled oap by three suited and booted smart gentlemen. thanks a million.My glasses were perfect and fitted a treat and certainly improved my vision 100 percent.thumbs up to you gents.
written by SusanRees33 on 19/04/2018
Both myself and my husband were tested in our usual seats and couldn’t fault anything I have bifocals and reactions and my husband reading glasses We both loved the first pair we put on but looked at others and went for the first ones Mine is Alvina blue my husband is Wesson in black because they have spring arms so should not break they have a quality feel about them We can’t wait to get them in three weeks The lovely lady was very respectful and friendly and we did not feel rushed we were able to ask a lot of questions We have had other opticians to visit and Specsavers was the best I was able to see the selection of glasses and the prices of glasses and lenses so there was no nasty surprises like we have had before when we have been given the bill We would recommend Specsavers Healthcall
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