Specsavers Reviews - www.specsavers.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling customer service”

Written on: 18/02/2018 by ShyannSparks (1 review written)

I dreaded going for an opticians appointment. Specsavers Stirling is like a cattle market with people being shunted along the production line from beginning to end. They are profit driven and not interested in customer service. I took my glasses back three times to say they didn't fit properly and three times they failed to solve the problem e.g. loose legs, nose section needing tightened etc. I eventually went to a local independent optician who sorted all the issues within five minutes… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 08/02/2018 by IrisMcDaniel (1 review written)

Very disappointed. The online appointment system is a waste of time & space! New branch opening in Syston so thought I would give it a try. So contacted the online apts. for eye test Said any day after 10 am after the 5th. Explained that I needed to be contacted by email as I have hearing problems. expected contact. Nothing heard from them. So discrimination against deaf people! Disgusted. I will go elsewhere! Pity as I live in Syston & it would have been so convenient. Yes I did leave my phone… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/01/2018 by McCarthyeo337 (1 review written)

Each time I visit my local Specsaver's they are very pleasant and helpful. I have just returned a pair of reaction varifocal glasses as they were really uncomfortable to wear. I was told that this was no problem as I have had them less than 3 months and they have allowed me to choose a new pair. I am very impressed that they have a 3 month return policy. What more can you ask. I will continue to go to Specsavers because of their excellent customer service… Read Full Review

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★★★★★

“Didn't stop till I was satisfied”

Written on: 15/01/2018 by MrHeavens (6 reviews written)

Lots of issues with a larger frame Varifocal - just wasn't better than my current pair. They persevered so much with this and did 3 new glasses but none were better than my old pair. Eventually got one that worked with a smaller frame - professional & persistent! Then I found that I could see past the sides of the sunglass "free" second pair - they swopped this fora bigger frame and again new varifocal lenses. Wasn't plain sailing this one but what professional and super service. To the… Read Full Review

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★★★★★

“Watford branch”

Written on: 08/01/2018 by JAYME (1 review written)

Had an eye test Sunday 07 Jan in the Watford branch, CL Misty was the Optometrist, what a helpful and knowledgeable man, he explained and talked me through all aspects of the test. I had my eyes tested in boots previously and wasn't sure if it was wise to change....... it was, well impressed.... glasses ordered and I will get my eyes tested here again… Read Full Review

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★☆☆☆☆

“worst optician ever”

Written on: 20/12/2017 by ARSharples (1 review written)

worst company I have ever dealt with they promise you the earth for you to part with your money then as soon as you have a problem they dismiss you and are not interested you would be better off going to an independent optician who can offer a better customer commitment… Read Full Review

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★☆☆☆☆

“incompetent, rude and shabby”

Written on: 13/12/2017 by Barryo515 (3 reviews written)

I had an eye test at Specsavers so I could purchase some glasses. I was told that there was something badly wrong with my eyes and that I need to get to an eye hospital urgently. Worried sick I got my son to take me to the local eye hospital. I was tested by the hospital eye doctor who told me there was nothing wrong with my eyes. I went back to Specsavers and told the manager what had happened. He said he'd sacked the optician who tested my eyes because she was giving wrong diagnosis to… Read Full Review

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★☆☆☆☆

“Too profitable , too busy to worry about me..or you ! ”

Written on: 05/12/2017 by JohnnyMurcia (8 reviews written)

Optical staff at my local outfit are fine....but it all falls down with the sales/admin staff. If you like sitting and waiting , being ignored you will enjoy the experience....! I must stop now I can feel my blood pressure hitting dangerous levels.............. very busy business , massive profits , why worry about you....well they don't. Should have gone to any(f----ing) where, apart from Specslavers… Read Full Review

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★★★★★

“Bedford specsavers”

Written on: 28/11/2017 by Ldavis99999 (1 review written)

I had an appointment today in Bedford (i28th November) and both operatives I saw were so lovely. I didn’t get the First Ladies name but she was lovely, and I can’t praise the second lady enough. She was helpful, friendly and knew her stuff. It was a pleasure to been seen by both staff today and think they should be mentioned as I feel the world needs more people like them. :)… Read Full Review

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★☆☆☆☆

“Rubbish varifocal fell apart in shop when I went to...”

Written on: 13/11/2017 by 347Beebe (1 review written)

Had eye test and ordered new glasses from Specsavers in Aug 17. Been wearing varifocals for 12 years also from Specsavers First pair of glasses- couldn'the see to read without tipping my head right back and only then had very narrow field of vision. They decided that they had got the measurements wrong and ordered a new pair. They have since had several attempts to provide glasses that give me reasonable vision, with the problem variously, being measurement or lens shape issues. When I got… Read Full Review

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★★★★☆

“Sincere thanks to Godalming branch for all your support”

Written on: 26/10/2017

Visited the Guildford branch for an eye test but subsequently chose to go to Godalming branch for glasses as didn't like attitude of one member of staff at Guildford; not friendly. didn't engage in any conversation and showed frustrations with machinery malfunction. Have no problems with Godalming staff despite a couple of issues. Service and support received from all at Godalming branch was professional at all times; staff friendly, polite and true to "no quibble" policy. Had a couple of… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 25/10/2017 by Meemamonty (1 review written)

Went to Specsavers Guisborough for an 11am appointment. Got a text message telling me to come for 10.50 for pre test checks. I arrived at 10.35 and reported in offering to go away for a while because I was so early but was told it was fine somebody had just gone in so it would be about 10 minutes. 40 minutes later no one had even spoken to me again no pre tests done when querying what the delay was I was accused of not booking in! Walked out in disgust will never go to Spe savers again!!… Read Full Review

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Ndugu1's Response to Meemamonty's Review

Written on: 27/11/2017

Exactly the same thing happened to me at the Hayes branch. Went in at 2.55 for a 3.00 appointment but prechecks done until 3.30 when I was told I will be next but I overheard this guy saying to the girl tha I was the 3rd in line. Walked out in disgust.

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★☆☆☆☆

“Specsavers Ebbw Vale”

Written on: 24/10/2017 by Susanbelvedere (1 review written)

I feel that I was misdiagnosed when I visited the Ebbw Vale store.I went back because as I had told the optician in my appointment I was seeing double but they did not seem interested to put things right.Another optician picked up the problem straightaway & told me I had double vision.I had this for 18 months & had even stopped driving because it was so bad.Specsavers knowing this were not willing to put things right & give me new glasses nor about the condition of my eyes all they wanted was… Read Full Review

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★☆☆☆☆

“Customer Service or more acurately, lack of.”

Written on: 24/10/2017 by JesseTorres405 (1 review written)

Went into the Basingstoke branch for an eye test appointment, turned up 10 minutes early and was told there was a ten minute delay. I didn't mind as I had allowed 45 minutes with my parking ticket. Just after I had been checked in, someone turned up saying he had missed his appointment (by nearly twenty minutes by my watch) as he could not find the store. The person serving him said they would fit him in at some point. After waiting nearly twenty minutes the guy who couldn't be bothered to… Read Full Review

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★☆☆☆☆

“Abrupt Optometrist”

Written on: 07/09/2017 by BrooksDriscoll149 (1 review written)

Visited Birmingham New Street Branch. Reception staff downstairs seemed uninterested. The reception staff upstairs were more polite. Optometrist S.K Sandhu was abrupt and rude, this was raised to the reception manager however I doubt this will be highlighted as she seemed to have a "sweep it under" kind of attitude. Based on the experience with the Optometrist I walked straight out. Will be sticking to Boots… Read Full Review

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★☆☆☆☆

“Mugged off Today”

Written on: 03/09/2017 by greglee (10 reviews written)

Just been mugged i had a 8303 free eye test voucher so when i rang my Spalding branch to make a eye test appointment explained to Ronnie there i had the voucher said its a standard one used in all branches will be fine to use.So today when booking in said i have a voucher they said just show after the eye test ,well after my eye test did show was told cant use the 8303 voucher as not accepeted in all branches really well i said i was told and by whom when i booked my appointment .Said will take… Read Full Review

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★★☆☆☆

“Poor quality frames”

Written on: 01/09/2017

You feel as though you are getting a great deal, buy one get one free. But actually I feel the quality of the frames is poor compared with a pairs I have purchased from an independents previously ( 5 year plus They at still going strong ) I haven't had a pair in the last 4 years that hasn't either come loose, or required adjustment, or in the case of my last two pairs. Arms fell off... When you add on Scratch guard tint etc etc. The glasses aren't actually that competitive. Shop around. And… Read Full Review

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Dennissa14's Comment

Written on: 30/10/2017

Agree with this comment, I purchased glasses from specsavers this year, within six months both arms fell off. Returned to store and told not a warranty issue. Which it obviously was. will never return to this store as quality is very poor.

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★☆☆☆☆

“Prescribe glasses when not required”

Written on: 05/08/2017 by Greta431 (1 review written)

I went to my local specsavers and had an eyetest my eyes were .25 &.50 they insisted I needed glasses and it was of the up most urgency that I got them.asap I believed them and as I only needed them for reading I went for the cheapest possible glasses but the assistant kept insisting that none of the cheap styles suited me she kept pushing me to the £79 range after 45 minutes of pressure selling I ended up with a £79.pair of glasses. Two years later I went back and they claimed my eyes were… Read Full Review

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★☆☆☆☆

“My visit was scary”

Written on: 04/08/2017

I was moved swiftly from cupboard to cupboard. A girl puffed air into my eyes four times and threatened she would continue to do so if I did not open my eyes. I had not been asked! A man who had two names told me I had astigmatism on my right eye. He refused to answer my obvious question. After a search of many disorganised cupboards I was sold glasses which were much too strong. I eventually contacted someone in Guernsey who advised it was a franchise. Yesterday I took advantage of the no fuss… Read Full Review

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★★☆☆☆

“eyesight test LLanishen Cardiff”

Written on: 15/07/2017 by Rolandj118 (1 review written)

In 2016 I was referred to the eye clinic in Cardiff in February 2017to have my cataracts removed.It was discovered that I had wet AMD. My driving licence was revoked and I had the course of treatments. The DVLA wanted proof that my eyesight was suitable to apply for my licence again so when my eye test was due I went to Specsavers. I was told that my eyesight hadn't changed enough from my last test and I was told it was not worth having new glasses. I came away with the prescription and noticed… Read Full Review

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