Specsavers Reviews - www.specsavers.co.uk

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Latest Reviews

★★★★★

“my appointment dated 23rd july 10.40am was quick...”

Written on: 28/07/2018 by Malik81 (1 review written)

my appointment dated 23rd july 10.40am was quick efficientand I was treated with kindness and respect which is very comforting to a diabled oap by three suited and booted smart gentlemen. thanks a million.My glasses were perfect and fitted a treat and certainly improved my vision 100 percent.thumbs up to you gents… Read Full Review

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★☆☆☆☆

“rubbish frames”

Written on: 18/07/2018 by neveragain666 (1 review written)

I bought 2 identical pairs of glasses from specsavers and the arm came loose on one of them after just a few weeks. I started wearing the other pair and same happened with those. Assistant blamed the way I take off my glasses saying I should use my left hand and not right as I was pulling the frame. I was in fact taking them off with my left hand so that didn't wash really! Both pairs were tightened up but yet again after a couple of weeks the arms are so loose they're almost falling off… Read Full Review

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★☆☆☆☆

“Never improves”

Written on: 29/06/2018 by Dickie5847 (1 review written)

The only good thing I can say about Specsavers is the actual appointment. Beyond that they are badly run and managed. Ordering replacement contacts is an ordeal as it requires return phone calls, credit card details and then, if you're lucky, you might get the lenses. Too many times this does not happen. in addition on two occasions they have refused me new lenses because they have no record of my eyesight test. I admit this has been completed elsewhere but I have always submitted a copy for… Read Full Review

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★☆☆☆☆

“inept!!”

Written on: 16/06/2018 by Loomis292 (1 review written)

I cannot believe how badly run this place is - questioning each others previous consultation advice, lack of promised call backs etc plus I have had several instances where I have turned up for appointments where it wasn't properly registered on their system and the prize goes for the last one where prearranged lens fitting but the lenses weren't actually there!! as I have sat there have had several people complaining on same issues give this place a body swerve… Read Full Review

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★☆☆☆☆

“Mrs”

Written on: 06/06/2018 by CharlesWhitaker (1 review written)

Disgusting service sat there for half an hour and people that came in after me where going straight in. I actually saw an optician come out and choose who he was seeing next and I heard him discuss this with a staff member. Shall never use them again !!! Walked out !!!!… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 03/06/2018 by 169Andersen (1 review written)

VERY UNHAPPY WITH SPECSAVER, WOULD NOT USE AGAIN. COULD NOT USE GLASSES PRESCRIBED, COMPLAINED DID NOT PROVIDE SERVICE THEY PROMISE… Read Full Review

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★☆☆☆☆

“do not care”

Written on: 28/04/2018 by CaliStevenson (1 review written)

My husband has home visits from specsavers because he is unable to get to the shop on is own, this was arranged by me. When I asked for the same arrangement for myself I was told if I could get from the car park to the shop I would not be entitled to a home visit. I care for my husband 24/7 , I am disabled but because I have to make my self do things for him despite my own pain and illness and "I could walk round Marks and Spencer", quote from when I rang for a home visit I do not… Read Full Review

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★★★★★

“Excellent Visit”

Written on: 19/04/2018 by SusanRees33 (1 review written)

Both myself and my husband were tested in our usual seats and couldn’t fault anything I have bifocals and reactions and my husband reading glasses We both loved the first pair we put on but looked at others and went for the first ones Mine is Alvina blue my husband is Wesson in black because they have spring arms so should not break they have a quality feel about them We can’t wait to get them in three weeks The lovely lady was very respectful and friendly and we did not feel rushed we… Read Full Review

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★☆☆☆☆

“Shabby Customer Service Attitude”

Written on: 14/04/2018 by Dental1 (1 review written)

I attended for my initial eye test and was asked to sign a form stating I claim Jobseekers allowance, which I refused as I have never claimed this in my life, had to go back a week later for another short test only to be told by the assistant "sorry I have to ask the optician what you need we have lost your file", finished my test spoke to the assistant who I had to ask twice if my distance had changed, I stated I needed glasses for close and distance and she directed me to the 2 for £69, I… Read Full Review

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★☆☆☆☆

“being coned at eye test”

Written on: 24/03/2018 by Trey143 (1 review written)

i have had two eye tests at two spec savers shops within one week one said my eyes were ok with the glasses i had the other said i needed new ones witch i had using the new ones was fine until. i was using my old glasses in my workshop so as not damage my new ones found that i could see better with my old ones it seems that not only did i not need new glasses but spent nearly 300 hundred pounds of witch i could not afford on a pension … Read Full Review

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★☆☆☆☆

“Extremely noisy, cramped, rude unprofessional staff”

Written on: 12/03/2018 by Huffmanwa371 (1 review written)

Specsavers, Newark, is situated in Morrisons superstore. There are no doors on the storefront, so noise from footfall, tills, conveyor belts, talking, announcements, is very intrusive. During my appointment the phones were ringing and nobody was answering them. There is no door on the pre eye test room, and customers lined up immediately outside this little room, all talking, so that it is extremely difficult to hear what the staff member is saying. When I told the optometrist that I was having… Read Full Review

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★☆☆☆☆

“Low Quality frames§”

Written on: 09/03/2018 by chilt (1 review written)

I have used Specsavers for the last eight years. I have worn glasses for the last 64 years. I have three occasions when the arm broke away. Before this I have never had a failure except accidental damage. The staff are friendly, but not very efficient… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 18/02/2018 by ShyannSparks (1 review written)

I dreaded going for an opticians appointment. Specsavers Stirling is like a cattle market with people being shunted along the production line from beginning to end. They are profit driven and not interested in customer service. I took my glasses back three times to say they didn't fit properly and three times they failed to solve the problem e.g. loose legs, nose section needing tightened etc. I eventually went to a local independent optician who sorted all the issues within five minutes… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 08/02/2018 by IrisMcDaniel (1 review written)

Very disappointed. The online appointment system is a waste of time & space! New branch opening in Syston so thought I would give it a try. So contacted the online apts. for eye test Said any day after 10 am after the 5th. Explained that I needed to be contacted by email as I have hearing problems. expected contact. Nothing heard from them. So discrimination against deaf people! Disgusted. I will go elsewhere! Pity as I live in Syston & it would have been so convenient. Yes I did leave my phone… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/01/2018 by McCarthyeo337 (1 review written)

Each time I visit my local Specsaver's they are very pleasant and helpful. I have just returned a pair of reaction varifocal glasses as they were really uncomfortable to wear. I was told that this was no problem as I have had them less than 3 months and they have allowed me to choose a new pair. I am very impressed that they have a 3 month return policy. What more can you ask. I will continue to go to Specsavers because of their excellent customer service… Read Full Review

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★★★★★

“Didn't stop till I was satisfied”

Written on: 15/01/2018 by MrHeavens (6 reviews written)

Lots of issues with a larger frame Varifocal - just wasn't better than my current pair. They persevered so much with this and did 3 new glasses but none were better than my old pair. Eventually got one that worked with a smaller frame - professional & persistent! Then I found that I could see past the sides of the sunglass "free" second pair - they swopped this fora bigger frame and again new varifocal lenses. Wasn't plain sailing this one but what professional and super service. To the… Read Full Review

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★★★★★

“Watford branch”

Written on: 08/01/2018 by JAYME (1 review written)

Had an eye test Sunday 07 Jan in the Watford branch, CL Misty was the Optometrist, what a helpful and knowledgeable man, he explained and talked me through all aspects of the test. I had my eyes tested in boots previously and wasn't sure if it was wise to change....... it was, well impressed.... glasses ordered and I will get my eyes tested here again… Read Full Review

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★☆☆☆☆

“worst optician ever”

Written on: 20/12/2017 by ARSharples (1 review written)

worst company I have ever dealt with they promise you the earth for you to part with your money then as soon as you have a problem they dismiss you and are not interested you would be better off going to an independent optician who can offer a better customer commitment… Read Full Review

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★☆☆☆☆

“incompetent, rude and shabby”

Written on: 13/12/2017 by Barryo515 (3 reviews written)

I had an eye test at Specsavers so I could purchase some glasses. I was told that there was something badly wrong with my eyes and that I need to get to an eye hospital urgently. Worried sick I got my son to take me to the local eye hospital. I was tested by the hospital eye doctor who told me there was nothing wrong with my eyes. I went back to Specsavers and told the manager what had happened. He said he'd sacked the optician who tested my eyes because she was giving wrong diagnosis to… Read Full Review

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★☆☆☆☆

“Too profitable , too busy to worry about me..or you ! ”

Written on: 05/12/2017 by JohnnyMurcia (8 reviews written)

Optical staff at my local outfit are fine....but it all falls down with the sales/admin staff. If you like sitting and waiting , being ignored you will enjoy the experience....! I must stop now I can feel my blood pressure hitting dangerous levels.............. very busy business , massive profits , why worry about you....well they don't. Should have gone to any(f----ing) where, apart from Specslavers… Read Full Review

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