Appointment was running 25 minutes late yet nobody bothered to approach me to offer an explanation or apology. Had to run out to car parked 8 mins away as meter would expire after an hour. At this point I was sheepishly told the optomitrest was not even in but was on his way and would be there when I returned. When I returned I noticed a customer who walked in when I ran out going into the cubicle. I was told to wait 15 mins longer. After another 25 mins I left! No apology or explanation.No customer service at all. Extremely unprofessional and disappointing.

From having my eyes tested to picking up my glass was a really pleasant experience. Everyone was so friendly and helpful especially the floor staff. There was a great range of glasses to choose from and loved the glasses I choose and a pair free. Well done Bridlington Specsavers.

The service is terrible. They deserve 0 star if I could. I had an appointment at 5:30 , I went rushing before time and guess what? The store closed at 4:00. They didn’t even bother to contact those who have appointments in order to let them know! What a waste of time and lack of responsibility! I felt so disgusted. Rubbish

I went to the Stroud store for a new pair of spectacles having had an eye test there 5 months before. I chose two new frames from the 'buy one, get one half price' selection and almost immediately ran into questions from the assistant about where on my nose I rested my glasses! I stayed with my choice because what was on offer wasn't that great but found myself in a tedious and overlong examination of my gaze combined with endless questions about how long I spent on screens of all types (and books). I found myself being steered towards having two types of lens on the basis that you now apparently need a pair of glasses for screen use and a pair for reading (and I'm sure they'd love it if you agreed to another pair for phone as opposed to computer use). Having finally escaped, I decided overnight to phone and say I just wanted two pairs of specs to the same specification which reduced the price by £50, because, of course, two different lenses are two different prices! A week down the line, expecting my new glasses any day, I got a call that the overzealous young man who sold me the glasses wanted to do some procedure beginning with ablation.....I never found out the whole story but assumed this was another gambit aimed at selling me more sets of glasses at double the stated cost. I was infuriated and cancelled my order immediately. They did at least refund without asking why. Beware of dubious practices with these people. Never again.

Visited Specsavers Havant Branch on 18th July. On entering the shop, the first thing I noticed was that there seemed to be a lot of staff, whom were walking around aimlessly, and nobody seemed to be in charge! Difficult to understand the staff member whom served me, and they lacked the skill set for dealing with the public. Generally speaking, the staff displayed a distinct lack of customer care skills. The shop was poorly presented, carpet needed a good hoovering! Overall, a distinct lack of professionalism. The team of people could do with being managed!

Booked appointment in store given time and date 11/7/23 11.20 arrived 10 minutes early at the congleton branch only to be told my appointment was at 11.50 sed no it’s here in black and white 11.20 looking a little bemused he went to get help another chap came to see me only to be told they were running 20 minutes late so not only could not be seen at the arranged time was expected to wait 40 minutes to see optician then was asked to book another appointment I refused told them I needed eye test as needed new glasses so I told them I’d go somewhere else with better customer care “ should have gone to spec savers “ my eye never use them again disgusted customer mr h f skellern

Last April been to Specsaver Richmond and had a wonderful experience,as Always she takes time in explaining and helping fitting with choices of glasses along with the other lady so Im very grateful for their patience and great help,been using specsaver for over 10years now and I highly recommend them because they are very professional and excellent on their service,keep up and God Bless you always.Thank you so much

Wife and I had eye test we were looked after and helped by a representative to buy our new glasses great friendly service thank you so much, you were great

I was greeted at the Rochdale store and within minutes was shown to a seat . One of the assistants did some tests on my eyes and was very pleasant which put me at ease . I was then asked to wait for the optician within minutes the optician tested my eyes she informed me she was a locum and didn’t usually work there but she was confident and again very pleasant . She told me my prescription had changed so I needed new glasses . After being taken down stairs I picked some new glasses the prices with the extras I wanted were explained clearly to me . I felt no pressure to pick the more expensive frames the girl was VERY patient and helpful and seemed very experienced in which type of glasses were correct for me . When I collected my glasses although the fit was not perfect at first the same girl sorted them so that they were right before I left the store . I found the whole experience helpful pleasant the staff at Rochdale store were top class . Thankyou .

I’ve been 11 January 2023 in Queensway speak saver, with my two Sons we’ve been seen with young lady Her name Alaa She was so nice so humble so polite excellent after we found she was the optician. How was Jazair was so happy even my son I’m in the first summer have the best experience with the optician she see my son very well she took her time do her best really very happy I wish all optician be like her

Yesterday I ordered two pairs of sunglasses from Specsavers Didcot. I wanted them to be polarised and photochromic and was told, in no uncertain terms that no company produced this combination. This is not true as Transition Lenses would have been suitable. I paid £330. At least 2 other companies could have satisfied my requirements. Specsavers staff should not lie to customers just to make a sale.

Excellent very thoughrer very proffessional good thing didnt need to change specs

Absolutely shocking customer service. I was treat like a commodity without any appology. I would not have any thing to do with this purely money making franchise. Stay well clear.

Very bad service,I did 2 per of glasses and no one was good very bad quality for my vision and young staff with out experience I have return the product and after 8 days still I did recive the refund! Next week if them is not refund me my money I will take legal action with Police Investigation Fraud Team,honestly I not recommend this company for make glasses if you don’t want trouble…

Excellent service. Attentive and professional without feeling pressurised Easy access and parking.

Having been a customer and enrolled on their contact lenses scheme for about 10 years now, I have decided to leave after a frustrating month of continuous mistakes and unprofessional behaviour. I asked for a simple change on the scheme that required a contact lenses trial. Normally that would be sorted in about a week or 10 days (including the 5 days it takes to get the trial contact lenses delivered). I had to phone them continuously for 3 weeks just to finally get them to order the new lenses. Half the time no one picked up the phone, the few times they did, the employee did not even know what the process was. They kept telling me they would call me back and they never would. The final time I called, someone else finally knew what to do and ordered the lenses for the trial. I spent time and money on transport to go pick them up, only to find out that every single value of the prescription of the trial lenses they gave me was wrong. Absolutely EVERY value. I ended up with a headache. Their service is generally hit and miss - some stores do well and others have -clearly- very incompetent staff. Avoid.

Attended the Slough Branch and was overly impressed with the level of service received. The female Optometrist was extremely professional, helpful,informative, reassuring and cheerful throughout my appointment. I would definately recommend to family and friends due to the proffesionalism and satisfaction I felt when I left the shop. It is so nice to still get positive interaction due to the challenges we have been faced with over the past couple of years. Thank you. Visited 24.03.2022

I booked an appointment. Turned up and apparently there were no optometrists. They had my email and number and didn’t bother to let me know. I emailed specsavers to ask why and they never even responded. I will never use them now.