Nectar Card Reviews

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Latest Reviews

★☆☆☆☆

“Does Nectar Card actually HAVE any customer service staff?”

Written on: 05/11/2020

I have a simple problem to fix - I'm locked out of my loyalty card account. Had 2 separate online chats & 1 phone call. All 3 ended with promises that "technical" would sort it out and e-mail me to confirm. "Technical" has never contacted me and nothing has changed! On the phone call the assistant said their normal response time is 28 days! I protested and she said she'd flag my problem as "priority", so it would be looked at in 14 days! It's appalling service. Pleasant people to communicate… Read Full Review

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★☆☆☆☆

“dont forget youve changed your pin”

Written on: 07/04/2020 by PixieClayton (2 reviews written)

So yesterday i spent 50 mins on hold in a que, trying to get through to Nexter customer services, They sent me a new card about a year ago, and made me change the password! (which i had forgotten about). I was trying to log in which to be fare I rarely do, (you never really had to before).I was trying to put my old password into the app, well I must have tried to many times, so i asked to change the password. it let me then kicked me off saying contact customer services. After 50 mins on hold… Read Full Review

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★☆☆☆☆

“Nectar app not working for weeks now. No one at nectar...”

Written on: 20/01/2020 by Chequeplease (1 review written)

Nectar app not working for weeks now. No one at nectar is interested they just keep coming up with the same excuses… Read Full Review

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★☆☆☆☆

“no customer service - death /transfer points”

Written on: 28/06/2017 by Robbxa1955 (1 review written)

A non existent customer service here - after contacting them - I received an automated reply On beareavement and transfer of points - this is a harsh reality check - still waiting 2.5 weeks… Read Full Review

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★☆☆☆☆

“Points not added”

Written on: 17/06/2017 by JadynGarza (1 review written)

A while ago I had an email with offers. One was for petrol at Sainsbury's, which said I would get 100 bonus points if I bought petrol twice. Went there for 3 week running - zilch. It seems from customer services continue to have major problems. Go somewhere else… Read Full Review

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★★★☆☆

“Points Not Put On”

Written on: 30/04/2017 by seForsyth1945 (1 review written)

Nectar eshops are prone to points not being reward luckly always managed to sort it out but find it annoying… Read Full Review

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★☆☆☆☆

“False advertising ”

Written on: 06/03/2017 by Christmasbonus (1 review written)

Over the Christmas period I completed the process to get 5000 points added to my account. Every week I spent over £50 and each time I got a coupon saying that I have completed step 1, step 2 etc. On the 4 th week it said that I completed all the steps and that my points would be added. Few weeks later I ask customers services about my points and they said I had to wait for it to be added, so I did. It's now 9 weeks later and my points are still not added. Called customer service today and they… Read Full Review

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★☆☆☆☆

“Nectar card online is hopeless!”

Written on: 18/12/2016 by Sundayblues (1 review written)

Trying to update my address on the nectar card online site was terrible! The update contact details just would not accept my address. Neither would it accept my new mobile number. This was then dealt online chat which did not work either. Phoning got me nowhere, as I need my own card. As my husband wants his changed to my details. So, the supposedly cards have been sent elsewhere. Plus my points are at zero! This has gone on for 2 months. Nectar need to change their online site as my daughter… Read Full Review

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★☆☆☆☆

“Disappointed loyal customer ”

Written on: 04/09/2016

I had no idea that an ex friend was the primary card account holder on my nectar card. I have no contact with my ex for 6 years and some how he controls my nectar account. Customer services said that I need to contact him to give me authority so I can redeem my loyalty points. Just what part do they NOT understand. I do not have any contact with him nor do I intend to. In the meantime I have been using my nectar loyalty card to accumulate 8,0000 points and I can not spend them, neither can… Read Full Review

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★☆☆☆☆

“Don't bother applying for one of their cards”

Written on: 01/09/2016 by Murrayvv404 (1 review written)

Sainsburys nectar expect customers to be loyal to them but they have zero respect for customers. The customer service reps are based in a call centre abroad and they repeat the same thing over and over again like robots. They are clearly reading from a script and they do not know how to answer basic questions. Two of them put the phone down on me when I was trying to explain exactly why I was calling. I asked for a manager and was placed on hold for too long. I used the live chat and the… Read Full Review

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★☆☆☆☆

“Is it worth having a nector card!!”

Written on: 02/07/2016 by 265Archer (1 review written)

I have gone through nector in the past 6 months for appliances at Argos one was for £180 fridge freezer and the other was £270 for integral oven BUT when I have a look at my nector statement I have only 500 points WOW worth £2.50 half the time the points don't go on through Argos so what is the point you would be a lot better off using tesco or morrisons point cards… Read Full Review

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★☆☆☆☆

“Card is [email protected] at best!”

Written on: 08/02/2016 by Miranda50 (1 review written)

This is the worst sort of customer service imaginable! They don't listen to you, just keep repeating what you say, as if there is someone else sitting next to them listening, don't seem to understand simple statements, and try to fob you off with completely random statements, not even relevant to the subject you are discussing, well trying to anyway. Nectar need to totally revamp their customer services, get rid of the overseas call centres, and put English speaking, intelligent people on the… Read Full Review

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★☆☆☆☆

“Throwing in bin!”

Written on: 03/02/2016 by 391Williams (1 review written)

Applied for a Nectar card via ebay & it arrived today. The name on the envelope & greeting was mine, but the card had someone else's name on the front of it! Telephoned Nectar & got someone whose English was appalling!God knows how much the telephone bill will be as he just kept asking me my details over & over, like a robot, & when I got cross then told me to just call ebay! Of course,all the ebay advisers are busy (the recorded message kept saying) in between bouts of ghastly music. Am… Read Full Review

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★☆☆☆☆

“Yes - Another Awful.”

Written on: 20/01/2016

Tried to use the chat facility which had no SEND button the send the message. What a joke. The other person kept asking if I was still there.......how was I supposed to reply. Contacted their help line by phone. I need to be careful here.I like Indian people. I had an Indian guy who was my best friend growing up. However, the one I got that day must be the most ill mannered I've ever come across. Wouldn't listen, just wanted to talk about complete rubbish. Honestly, this place is the worst I've… Read Full Review

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★☆☆☆☆

“I cannot believe how unhelpful and incompetent the...”

Written on: 30/12/2015 by Mr-Gay (1 review written)

I cannot believe how unhelpful and incompetent the people are on Nectar's so called helpline. incorrect information ( i went to a store to use my card as i was told only to find out i cant ), helpline!( ring back in a couple of hours) no help what so ever, how do these companies keep going with this useless service managers that dont have a clue only a friend that promotes them !!… Read Full Review

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★☆☆☆☆

“Nectar telephone helpline is APPALLING”

Written on: 16/12/2015

I cannot believe how unhelpful and incompetent the people are on Nectar's so called helpline. They seem to have an incredibly poor grasp of English - they ask you to repeat everything you say - and they they check that they've heard what you said by turning what you have said into a question that they throw back at you. They also do not listen to the question you're asking. They are absolutely hopeless. And when I asked one person I spoke to for his name it was very obvious that the name he… Read Full Review

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★☆☆☆☆

“There must be a joker or clown clown at Nectar”

Written on: 27/11/2015 by tomaszFrano (1 review written)

Just received leaflet concerning double up points today (27/10/15) advising that we can double up on our points however, the deal was from the 18th to the 24th November. Am I going mad or is it Nectar the later I think another "can't use the word I wanted to put oops so here's a clue it start with a c and ends with an n thee letters and last word was job," no doubt. Why do they even bother other than keeping someone in a job at Royal Mail!!!!… Read Full Review

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★☆☆☆☆

“Useless call centre.”

Written on: 15/11/2015 by Barbara309 (1 review written)

I called to change my address, I spoke to a really useless person, I speak very good English and had to repeat each answer. Bring call centres back to UK and give work to British workers… Read Full Review

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★☆☆☆☆

“Frustrating”

Written on: 24/10/2015 by alMcCullough101 (1 review written)

I've been receiving coupons for somebody else, so I don't get them, trying to log into my account forgotten my password, so I phone, not much joy, found a way to re recreate password have login failure, found another site but doesn't recognise my date of birth. Grrrrr. Shan't be bothering again. Just keep the points not worth anymore of my time… Read Full Review

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★☆☆☆☆

“What is happening ?”

Written on: 05/09/2015 by rs97 (1 review written)

I got back from holiday to find Nectar is asking for my card number and password to Login ? I had no idea of my password so asked for a reset ? After 3 attempts my account was put on stop. I phoned the call centre who were very sorry, took my account off stop sent me an e-mail to reset my password, but i had to wait a day because they had problems. Have tried again today, still the same, gives me a 6 didgit security number to reset my password, which, YES, it does not recognise ? What the hell… Read Full Review

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