The call centre people are extremely incompetent! Very basic knowledge of the English language! They are extremely inefficient! They have no idea about problems solving! Extremely low IQ level! They have absolutely no idea of what they are doing! Much too long of a list of negative things to write so I will just say that the experience with them was terrible! Nectar should re-structure and start hiring people who competent!

During my last visit to the supermarket, I've been issued some coupons. One of them told me that I've redeemed 25 of my offers in the app so far this year. That's 1480 points worth at least £7. We are November time, slightly 46 weeks away. With an average trolley cost of £100 per week, I've spent £4600 in there so far. Do the math and you'll find that my reward for this amount spent equals to £7/£4600=£0.00152. 0.1% Reward it's disgusting to call this Nectar. It should have been named Loser Card. However, it's because during this recession, I won't spend any more penny to travel for food. Especially when you heard about this amazing profits that these petroleum companies do on your behalf.

Nectar is the worst and the meanest "loyalty" card. You get 1 point for a £1 spend, worth half a penny. Furthermore, you can only spend 500 block of points (500 points equals £2.50), which means if you are buying a Sainsbury's lunch deal priced £4.99, you are forced to spend an extra £2.49 cash.

I know that this applied to only a 'chosen few' but I seemed to be one of those - I got emails telling me to spend my points before the offer ended. BUT, there was no Double Up - so I spent hours - literally - on the Chat line trying to sort it out, from Saturday to Wednesday. I did start at the Sainsbury's shop nut they didn't want to know. The operators were very polite and very patient but nothing happened, despite various promises - nothing happened. So - the emails came from Sainsburys - I'm off to Sainsburys again to see if they will sort it.

I was ill and couldn't use my nectar card and no Sainsbury's say all my points have gone and the same with my sister was sent a new card after she lost hers and sent her a blank one back was not impressed

I went this morning to do my shop in local Sainsbury store. I had saved £12.50 in points. When i went though checkout I checked my receipt and points had gone. I checked my Nectar app and they had been spent this morning in England, I live in N Ireland. The response from Nectar has been awful. They basically say is an extra £10 in points and go away. They should seriously be addressing a data breach.

I was unfortunate enough to have all my nectar card points taken in September 2021, it's now 5 months later and Nectar still have not resolved the issue. On 16th September I noticed a spend of thousands of points in an argos in Grantham, this was not me as I live in Birmingham. I immediately called Nectar's helpline and reported it, the agent said that they would investigate and block the card so it couldn't be used. The agent then said that they would get a new card sent out to me and it would arrive in 15 days. However, my card was used AGAIN on 17th September to spend points I didn't have, sending the balance into negative numbers!! No new card arrived after 15 days.. I called again in November and December asking for an update on my case and why no card arrived, each time I spoke to someone different and they kept saying it would be 15 days to get a new card and then the balance could be sorted afterwards. I called again on 7th February and when I asked can't you just send me the card by 1st class post, I was told "Go to sainsburys and pick up a new card yourself". I've asked how to make a formal complaint, I got told to send a letter to their postal address?? How ridiculous! It seems that Nectar have a persistent problem with theft of points, as I have found many stories similar to mine on the Money Saving Expert forums and on This Is Money. I wish I'd known this because I would have cleared my points on a transaction I wanted to make and closed down my account. Instead I'm left out of pocket and frustrated that nectar are not taking this at all seriously. Please don't get yourself into the same situation as me, if you still have points on your card, spend them before someone else does......

Alright in principle, but if anything goes wrong customer service is dreadful. I somehow, after not using it for a while, became unable to login to my account. Totally unhelpful and was told it was up to me to sort it out. Person I spoke to had a very strong Asian accent and was almost not understandable.

I found the live/online chat assistants very helpful and dealt with my queries instantly. I had collected numerous cards and they linked them all together. Great service.

On many occasions we accumulate points for a goal, a target, and in the case of Nectar getting a time sensitive deal that, together with the points, will help us reach that goal which otherwise we may not be able to reach. If this is the case with you, I’ll save you some anger and frustration by telling you the conversion from Avios to Nectar isn’t for you. Forget it: despite there being numerous ways to apply security to online transactions, In the case of Avios->Nectar it’s not worth the hassle, as it takes a WHOLE 10 DAYS for the transaction to take place. The reason given is security but such a timescale feels more like the delays that banks apply to transactions in order to make money on interest by holding to your cash longer than it’s needed. 10 days, incredible…

I have carried a Nectar card for around a decade. I go to Sainsburys and use it to acquire points which I then redeem at that same store, like most of us. Recently I thought I would explore using points against purchases on Ebay, and redeemed my voucher. For whatever reason the voucher did not appear on Ebay and, hence, I was unable to redeem it. I contacted Nectar for help. Oh dear, this is where the scheme falls down. Nectar are not particularly easy to contact, you can live chat but only to discuss topics within certain criteria. I eventually found a customer service number and received what, at best, can only be described as an indifferent and uncaring response. Unsurprisingly I was not delighted, but it made me think about what Nectar actually gives me and what Sainburys plc gain from it (analysing my shopping and giving me vouchers as an incentive to spend more money with them). When I looked at it in detail it appears that Nectar does not really give me, the consumer, very much at all - the returns are really very small. I pondered whether the returns justified the action of carrying the card, which takes up wallet space, and balanced against the value of redeeming the points I quickly realised that, in effect, the value to Sainbury's (who own both Nectar and Argos) is far greater than it is to me. I decided to close my Nectar account, my decision based on the poor levels of return, the loss of the points when attempting to redeem the voucher and the disinterested customer service. I then found it was very difficult to close my account. I went back to Nectar by telephone (again there is no readily accessible "close my account" option on Nectar's website), and asked for my account to be closed, which I was assured would take 24 hours - I wait to see. I certainly feel no loss at leaving Nectar.

I have a simple problem to fix - I'm locked out of my loyalty card account. Had 2 separate online chats & 1 phone call. All 3 ended with promises that "technical" would sort it out and e-mail me to confirm. "Technical" has never contacted me and nothing has changed! On the phone call the assistant said their normal response time is 28 days! I protested and she said she'd flag my problem as "priority", so it would be looked at in 14 days! It's appalling service. Pleasant people to communicate with, but nothing comes of it.

So yesterday i spent 50 mins on hold in a que, trying to get through to Nexter customer services, They sent me a new card about a year ago, and made me change the password! (which i had forgotten about). I was trying to log in which to be fare I rarely do, (you never really had to before).I was trying to put my old password into the app, well I must have tried to many times, so i asked to change the password. it let me then kicked me off saying contact customer services. After 50 mins on hold. I spoke with a gentleman, who passed me eventually through security, but I noticed he called me machelle, I thought he had just slipped a name in there and let him carry on passing me through security. he then asked for my address and then said we have an old address on the system?? Really as I knew I had changed all my cards 7 years before when I moved?? I asked if he had the correct account number and I read it out again! He had someone elses details up and was amending there records! He eventually found the correct address and uplifted the stop on the card and told me to go to the email, follow the link and change my password and it would be sorted. well i was busy yesterday so desided to log in and change my password this morning! Guess what? yep theres a time limit on the system so i still can not get to log in! The App simply says CONTACT CUSTOMER SERVICES! I am not waiting another 50 mins on the phone NO CHANCE!!

Nectar app not working for weeks now. No one at nectar is interested they just keep coming up with the same excuses.

A non existent customer service here - after contacting them - I received an automated reply On beareavement and transfer of points - this is a harsh reality check - still waiting 2.5 weeks

A while ago I had an email with offers. One was for petrol at Sainsbury's, which said I would get 100 bonus points if I bought petrol twice. Went there for 3 week running - zilch. It seems from customer services continue to have major problems. Go somewhere else.

Nectar eshops are prone to points not being reward luckly always managed to sort it out but find it annoying

Over the Christmas period I completed the process to get 5000 points added to my account. Every week I spent over £50 and each time I got a coupon saying that I have completed step 1, step 2 etc. On the 4 th week it said that I completed all the steps and that my points would be added. Few weeks later I ask customers services about my points and they said I had to wait for it to be added, so I did. It's now 9 weeks later and my points are still not added. Called customer service today and they said that I need to send proof of my purchases before they would add my points. Which nut keeps their receipt for so long. Well all I could say is after being a loyal costumer for 15 years I think it's time for a change and Tesco have been sending me great offers.

I had no idea that an ex friend was the primary card account holder on my nectar card. I have no contact with my ex for 6 years and some how he controls my nectar account. Customer services said that I need to contact him to give me authority so I can redeem my loyalty points. Just what part do they NOT understand. I do not have any contact with him nor do I intend to. In the meantime I have been using my nectar loyalty card to accumulate 8,0000 points and I can not spend them, neither can customer services help me. Where is their loyalty to their customers? So angry that I have lost all the points I saved up for the last 6 years which I can not spend. Who do I complain to as there is no contact email for nectar cumstomer complaints?