Miele S5261 Cat & Dog Reviews

Click here if this is your business
★★★☆☆
3.1 / 5
49% of users recommend this
Click here if this is your business
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

Summary

The Miele S5261 Cat and Dog comes with a powerful 2200w motor. Active clean air filter and HyClean dustbag. Complete with 3 on-board accessories including: Crevice nozzle, Upholstery nozzle and Dusting brush.                                 
? Ask our helpful community of experts about this product or company
Miele S5261 Cat and Dog - Ask a question now

Media Gallery for Miele S5261 Cat and Dog

Miele S5261 Cat and Dog
Miele S5261 Cat and Dog
Miele S5261 Cat and Dog

Refine your search

Latest Reviews

★★★★★

“Excellent ”

written by Essentiallyjane on 21/04/2022

I love this vacuum. It works well on carpets, carpet tiles and hard floors. I only use the tool with the spinning head which works great on dog hair from a long coated collie and my long hair. I find it very easy to use. I have no use for the second head. All the usual small tools are included making it easy to reach into difficult places, catch cobwebs and clean soft furnishings. The bag is a good size and lasts ages. They are thick as well so there is no dust leakage. If I was pushed I guess I’d say that given environmental issues it would be better with a washable bag

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Effective on both carpets and hard floors. Any...”

written by Hatchnd342 on 14/04/2021

Effective on both carpets and hard floors. Any household with pets or family members will benefit from this vacuum cleaner.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“This vacuum cleaner helps us to save a large amount of...”

written by JohRechard on 06/03/2021

This vacuum cleaner helps us to save a large amount of time. The filters are working excellently. It thoroughly cleans all surface areas with minimal effort. It's simple to use and adjust depending on the surface. My mother is also now getting used to it and has forgotten about the old cleaning methods.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Easy and Adjustable”

written by BentleeWilliams on 08/09/2020

I have owned a Miele S5261 Cat and Dog for some years. Apart from dust bags, I have never had to have a repair or anything. Eventually, my old vac died of old age and extremely hard work as I suffer OCD. So I made it my mission to save vigorously to purchase an updated replacement. I am absolutely delighted and pleased I did. The option of the powerhead and the multi carry onboard tool kit is a great plus for this compact hoover. :) The easy turn power dial means that I can use on vinyl flooring and carpets at whichever power is suitable to the task, and the easy adjustable telescopic poles are great.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Popping out filter”

written by Southwellski67 on 16/04/2019

As everyone else has said, it worked fabulously until the black filter box needed replacing. The filter will not stay in, it keeps popping out as you hoover which means the hoover loses suction and is a complete waste of time! Time for a new hoover and sadly it won't be another Miele

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 1
★☆☆☆☆

“Miele C3 Cat & Dog Vacuum Cleaner”

written by 436Patton on 21/04/2018

This vacuum cleaner worked perfectly for about 15 months then we started getting problems with the casing popping up, we changed all the filers and believe me they are not cheap, still the problem occurs after hoovering for about 3 minutes. Honestly don't waste your hard earned cash on this product, poor engineering.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Beartail's Comment

Written on: 08/08/2018

Love my Miele cat and dog vacuum cleaner! My first of these models lasted 11 years and my second is 6 years old never had any problems with it!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
Read 1 Comment
★☆☆☆☆

“absolute waste of money”

written by robbieboy1 on 29/03/2018

if you like hoovering every day then this hoover will indeed lift cat and dog hairs if you are not in a hurry. if however, you work, and can only clean at the weekends, this will be a complete waste of £350. warning bells should have gone off when i saw the size of the dust bag of this miele cat and dog vacuum. its not much bigger than a round teabag. that is NOT a serious dog hair lifting machine! there is very obviously NO understanding of dog hair by miele. so dont fall for the advertising and unbelievable reviews that its great as i did. the suction goes. the lid for changing the tiny inappropriate bags gets stuck. you have to go over the carpet just as much as any ordinary hoover. its not top dollar in any way. i only came across this site now or would have warned straight away after purchase from john lewis' glasgow a year ago

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★☆☆☆

“Filter popping out - no suction”

written by AlexisCarney on 13/06/2016

Very frustrating- I have the same problem of the filter popping out like everyone else. Have used the proper expensive bags etc. would not recommend

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Short lived machine - filter pops out”

written by Baked_spudz on 19/03/2016

Having spent £169 hard won pounds on this machine, I am sad to say it is no longer useable. Despite changing the air filter for £16 and taking out a second mortgage on the replacement bags, the machine still pops out the filter thereby losing all power and suction. You either lumber around the room and try and stand on the lid with one foot or get weak suction too feeble to suck up a feather. A monumental feat of poor engineering. A shame as this had good reviews when I bought it in 2013, obviously before people experienced the first problems...

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“miele5261 is rubbish”

written by Garrettky59 on 20/12/2015

bought said machine about 3 years ago, fantastic for few months and then filter started jumping out with total loss of power. Even though changed filter on Mieie reccomendation and bag on regular basis , filter still jumped out. Carried on trying to use machine (holding lid closed with foot) and eventually decided enough was enough and took it to tip. In my wisdom decided it was probably a rogue machine so bought another (not cheap) Fhe new machine is just over a year old and I have now got exactly the same problem,I will NEVER buy another Miele vacuum cleaner, if you want one for about 6 months they are great, after that absolute rubbish.This is obviousy a desighn fault but what have Miele done about it _ NOTHING

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Not what I expected from Miele”

written by Shonkey on 14/11/2015

I bought this s5621 Dog and Cat to replace a similar earlier Miele model that provided excellent service around the home and endured a lot of use (and a little abuse!). When it came to replace it I was happy to pay the premium for another Miele. Given that it is just a bag and a fan and a few electronic components I reasoned that it was worth the extra for the German engineering and resilience. Not the case it seems. I seem to have a full house of the common complaints others have reported with this machine: The carbon filter popped up, presumably because it cloggs over time, so I took it out and never replaced it because they are stupidly expensive. The cord rewind stopped rewinding, initially only when the machine was warm after doing the whole house, but eventually stopped all-together. The power switch started refusing to latch on and required progressively harder presses before the machine would stay on, so now I leave it on and turn it off at the wall. The accessory lid is temperamental and does not want to stay latched down. To round it off, today the motor started smelling of burning electrics and making a burbling noise - there's a couple of videos on the net showing exactly this and it looks as if a new motor is required. Really disapointed and cannot recommend this machine or any of the others which share its components and design. I have a Miele washing machine and its been brilliant, 14 years old and looks and performs like it did 14 years ago!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“I would have recommended it this time last week”

written by Brownfk313 on 15/08/2015

I have had the Miele Cat & Dog for around eight years now and it has always been a fantastic cleaner and very powerful. So, if I had reviewed it last week, I would have given it five stars. This week however, I am experiencing the well known problem of the popping filter. Have replaced with a genuine new filter but still the same. What really annoys me is not that the thing has an obvious fault but the fact that according to other reviews, Miele are not prepared to help in any way at all. Oh well, Miele are the next on my list of companies to avoid like the plague but I fear that eventually there will be no left to buy from.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Expected much much more...”

written by Lakeiw460 on 21/04/2015

Worst vacuum cleaner I've ever had - the filter kept popping up after only 8 months. Replaced the filter, bags, etc... but continued to do it. Phoned Miele who were very unhelpful saying it must be the hoover bag that I was using. Seems that this is a very very common problem with this machine. AVOID !

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Not good”

written by Carlosg352 on 10/12/2014

had machine for about 18 months picks up pet hair very well ,but 3 months ago started to have problems with filter seems the same as a lot of other people now on off switch won't work .Would have expected a better product from Miele ow well back to Henry.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“waste of money”

written by Elliej426 on 11/10/2014

Bought this vacuum cleaner 10 months ago. Charcoal filter keeps popping up and cleaner won't suck. Back to vax for me.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Filter pops up!”

written by AmandaV on 22/03/2014

I was really pleased with the vacuum until the catches on it refuse to hold the filter at one side. It catch doesn't seem in the right position( or big enough) and eventually wears the small catch on the black filter. I bought a new filter and within 20 mins it has failed again. This results in loss of suction as the lid of the machine lifts. My mum has has hers for years and is a different design catch. Shame on you Miele for not addressing this problem. I am at the moment running it without the filter and placing a piece of the white filter material there instead. I will write to Miele to see what they have to say.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cheltenhamlady's Response to AmandaV's Review

Written on: 09/06/2014

I had similar problem, the on off switch wouldn't work and the lid lifted. I returned it to Miele as it was barely 6 months old - ended up having to pay £90 to get someone to look at it who declared the filter needed changing and I should have tried that first. Disgusting. Didn't believe them but had no choice to pay. I have no pets so hardly having to work very hard.

Anyway found out you can buy a Miele filter housing on Amazon that replaces the black rectangular carbon filter which was the problem. You put the white filter material inside this housing and hey presto all working fine. Interestingly this filter is clean a whistle after 9 months which makes me really angry as I knew this filter wouldn't have been full. Hope you get your sorted.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Drrushton's reply to Cheltenhamlady's Comment

Written on: 08/07/2014

Can you post the part number for the housing on amazon, i have the same problem.looked on amazon and could nt see the part

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★☆☆☆

“Active filter popping - a possible solution”

written by mscott45 on 31/12/2013

The active filter on my Miele vacuum cleaner kept popping up. I changed it as per the instructions, but the lugs on the new one broke as the old ones had done. I tried gaffer tape, but this melted and failed fairly quickly. I then found that by driving a longish, thin screw through the lugs of the filter and at a slight angle into the side of the cleaner, it would hold things together fairly well. Use a self-tapping screw and you should find it bites into whatever plastic is present in the body of the cleaner. Once my supply of bags is used up though, I won't be buying another.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Picks up the dog fur but only lasted 4 months (again)”

written by LobusWobbles on 14/12/2013

OK, this vacuum is really good at picking up dog hair and is easy and relatively light to use (we live in a town house, so lots of stairs), but this is the 2nd machine we have had where the active filter pops out and renders the machine suctionless. We keep putting the filter back, but after a couple of minutes' use, it pops out again. The first machine we had that it happened to was just out of warranty and we put it down to back luck, but the 2nd machine is not even four months old yet and it has happened again. Going to go and find the warranty and see what joy I have there, but I certainly won't be spending any of my hard earned cash on another one of these machines.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lobuswobbles's Response to LobusWobbles's Review

Written on: 28/12/2013

By way of update on this, we contacted Miele who advised that the active filter needed replacing owing to the amount of use the machine was getting. Have to confess to being doubtful at this response as the machine wouldn't switch on at all by this point. However, replacing the active filter has worked and we now have a fully functioning vacuum again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cheltenhamlady's reply to Lobuswobbles's Comment

Written on: 09/06/2014

Yep did this too but those active filters are not cheap and seemed to need replacing very frequently. I bought a new filter housing that turns the filter into a regular white filter material. The housing looks the same but has a lid you lift up and insert the white filter material. The active filter is in my opinion a joke. See amazon Miele spare parts. The filter housing cost me the same as the active filter and I won't ever need to replace it just the filter material inside which comes free with hoover bags

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Active Filter Design Flaw”

written by michaelP123 on 21/08/2013

We have had this cylinder cleaner just over a year but its only used upstairs so it has an easy life. We have only used two bags so far to prove my point. Now the active filter keep popping up because of a poorly designed latching system and has rendered the thing useless, i can see from the other posts here that i am far from alone. Also from what i have seen Miele are not supportive in this poor design matter. The machine is clearly not fit for purpose and should be avoided please fellow consumers do yourself a favour and buy a cleaner from another manufacturer. I do have several Miele products all of which are very good, this time Miele you have let yourselves down big time, having an engineering background i can see the problem, you should do a recall / exchange deal and make good.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Justindee's Response to michaelP123's Review

Written on: 23/08/2013

Bought same vacuum cleaner in May, filter now keeps popping up due to poor latch design. I agree with this review.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mike Platts's reply to Justindee's Comment

Written on: 23/08/2013

Hi justn
I am just going to run a bead of hotglue just to the right of the faulty clip, it should hold it and be easy to pick off when the filter needs replacing
If you want a pic post your email and I will send it later today

Cheers

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Justindee's reply to Mike Platts's Comment

Written on: 23/08/2013

Hi,

Yes I can see that may work - I suppose clear silicon sealant may also do the same trick. Let me know if it works...

Cheers

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dombo1981's reply to Mike Platts's Comment

Written on: 20/10/2013

Hello,
i have the same problem with the hoover with the latch popping up.
can you please email me a picture and maybe just some instructions if you dont mind?

Thanks

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mike Platts's reply to Dombo1981's Comment

Written on: 21/10/2013

Hi,
Ok the hot glue worked until the machine got hot, the glue then became soft and gave way.
Viewing from the front of the machine on the right hand side front corner where the filter is meant to click in you will see a square plastic tab, its about 3/8 " square, drill a small hole in that and screw a half inch long self tapping screw into that all the way, the tip of the screw will then just engage into the body of the filter and hold it in place.
Make sure you keep the filter pressed down as the screw is being driven home.
If you post your email address here i will send you a pic if it helps.

My machine is now working ok

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Michaelp123's reply to Mike Platts's Comment

Written on: 14/11/2013

Update, due to flexing the faulty filter latch has won the day rendering this machine not fit for purpose and ready for the bin with little more than 20 hours use

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tomtresco's reply to Justindee's Comment

Written on: 06/05/2014

Im having same problem they fobbed me of telling me the filter was naf(over the phone) only eight months old... needs a recall or "Dont get done get Don" Help

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tomtresco's Response to michaelP123's Review

Written on: 06/05/2014

Im having same problem they fobbed me of telling me the filter was naf(over the phone) only eight months old... needs a recall or "Dont get done get Don" Help

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mike Platts's reply to Tomtresco's Comment

Written on: 10/05/2014

I feel it will be more money down the drain if you do cleRly the design is poor, my final cure is to put a large cable tie around the machine, obviously the tie has to be replaced each time you change filter / bag but hey it works

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 9 Comments
★☆☆☆☆

“Terrible Filter Design”

written by Riccckkk on 30/07/2013

Five months of use and now I'm going to throw it away. Miele should do a product recall on this as is not fit for purpose. The filter catch simply doesn't work. DO NOT BUY.....

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by molli81921 on 19th May 2015 Report this content
When hoovering my Miele Cat and Dog Hoover screams at me. Can you tell me why?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Sulhamstead on 7th June 2014 Report this content
My foot depressing on/off switch does not stay down so I need to manually hold it in order to vacuum - far from ideal! Any ideas how I can fix it? I also can't open that section of the vacuum cleaner to check it and see if it is something I can repair. Any tips? Advice?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Oortian on 28th April 2014 Report this content
I have the Miele S5261 Cat and Dog but cannot see how to put bag into the vaccum. I don't think it had a bag holder so I bought one with the spring. But I can't see how to put that into it either. Can someone help me?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

overview