American Airlines Reviews

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Latest Reviews

★★★★★

“Thank you!”

Written on: 19/02/2020 by ZFamily (1 review written)

My family and I missed a connecting flight last week due to our first flight getting delayed. Charlotte airport was a mess and we were told time and time again that there was no way we were getting to Fort Myers that night. In fact, American automatically rebooked us for the next day back to Philly and then to Fort Myers. We left from LVIA, and I was incredibly disappointed with the prospect of flying north (essentially back home) to go south a day later. We would miss over a day of a three day… Read Full Review

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★☆☆☆☆

“Always delayed”

Written on: 11/07/2019 by Pmoyer1964 (1 review written)

Everytime I fly this airline there's a problem, my last 4 flights were all delayed. One flight some time ago had 3 plane changes and 5 gate changes. What a horible airline. Just go out of business already, I only fly American when I have no other options. I fly Southwest quite a bit, they fly circles around American. One ticket agent fave me that smug look and attitude when my bag was .2 lbs over and wanted to charge me $100, I made an adjustment then proceeded to tell him how much this airline… Read Full Review

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★☆☆☆☆

“Horrible, cancel anytime,Worst airline”

Written on: 14/04/2019 by Jennaz179 (1 review written)

Horrible service, worst airline to ever fly, CR not able to announce cancellation or even face customer or announce cancellation and just vanish in thin air minute before cancellation from the gate. This is my 2nd time flying with American and to say the truth they don’t bother or care about there customer at all and are only a money making company for themselves. They cancelled our flight a day before we were supposed to board. On reaching customer support they were not able to give any… Read Full Review

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★★★★★

“Employee JaTasha Johnson”

Written on: 18/03/2019 by Daugherty296 (1 review written)

This employee went up and above her job. I lost my corporate iPad at Sky Harbot airport. After her flight to DFW, she returned to Phoenix and found my iPad where I thought I had left it! Called me with the great new! Who even does this anymore, great employee with a wonderful experience!… Read Full Review

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★☆☆☆☆

“Cancel flights and leave you in a airport for days!”

Written on: 25/02/2019 by shawnmertz (1 review written)

Was stranded in an airport for 3 days when flight was cancelled.. No accommodation. And it took a week to get a partial refund. So i sat in an airport broke for 3 days. Can any other business operation do this without a huge lawsuit? I will NEVER fly again!… Read Full Review

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★☆☆☆☆

“Deplorable!”

Written on: 05/12/2018 by PukkaWorld (1 review written)

How unbelievingly uncaring can American Airlines be to unnecessarily separate a 95-year-old women, who required a wheelchair, from her son for a 3.5-hour flight? Deplorable! Outbound flight: could not check in or select a seat so my wife and I were separated NYC to Atlanta though I could see empty seats. Return flight: Could check in and pay for seats together, fine from Liberia to Miami but Miami to NYC was an unnecessary inconvenience caused by AA. We had about a one-hour layover in… Read Full Review

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★★★★★

“Delhi to Goa flight ”

Written on: 07/09/2018 by EsmeraldaAdams (1 review written)

Goa is amazing spot to chill out along with its awesome beaches. It's really easy to find accommodations there. If you want cheap flights in Goa, you can make a research online and obtain holiday packages without any travel agents. So if you are planning to visit Goa then book cheap flights to Goa. Online booking of cheap flights takes a few minutes time only. In addition, you can also avail amazing deals on the booking of hotels, car rentals and various vacation packages in Goa. There are… Read Full Review

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★★★★★

“Honeymonn Saved!”

Written on: 02/09/2018

The person I dealt with from MDT airport saved our honeymoon from stressful travel situations. Our flight canceled and then rerouted to a neighboring destination city in Mexico due to inclement weather. We were relieved to have this lady help get us back on track. She went out of her way to give us a voucher for a 2 hour taxi ride to a nearby airport so that we could catch our connecting flight to our honeymoon destination. Her kindness and generosity will never be forgotten by this happy… Read Full Review

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★☆☆☆☆

“AMERICAN AIR....TRAVELERS BEWARE !!!!!!!”

Written on: 11/06/2018

I wanted to just share our story in order to forewarn travelers about American Airlines... I'm a pastor in Rhode Island, in March I was asked by my oldest daughter if I would fly down to Tennessee the last weekend in May, with my two young sons, to officiate her wedding and was so Honored... I booked our flights in April and planned the trip so that we would arrive the day before the wedding in order to do the walk through rehersal and picture time. it cost me over $2,000.00 for these three… Read Full Review

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★☆☆☆☆

“Bad Air Lines”

Written on: 14/05/2018 by LNCLE5 (1 review written)

Bad air lines to use, I just feel so sorry to get some credit cards with AA Advantage, I will stop using them and try to use all of my earned miles before it expires. AA I will never ever book a flight with it. At first when I book my flight using my earned miles every thing looks just fine but later in a few months they keep modifying my reservation and I ended up to wait for almost 24 hours to catch a connecting flight at one stop on the outgoing flight and the same thing for the returning… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 03/05/2018 by Quinlan1980 (1 review written)

It was such a mistake for American to gobble up USAir. USAir was soooo much better. AA personnel are so rude and un professional. If I treated my customers the way AA treats there’s I’d have no business… Read Full Review

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★☆☆☆☆

“I'd give a half star if it were applicable”

Written on: 10/04/2018 by buChandler114 (1 review written)

The customer service representatives are very rude, and unprofessional. They were with the responding to questions as if I was already supposed to be equipped with the answers. Maybe they've been doing the same job for too long, and are just going through the motions, I believe they don't genuinely care about the customers. I'm not referring to all the customer service reps, I'm sure some are doing a very good job, however I called two days in a row and was linked up with two very rude women… Read Full Review

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★★★★☆

“Missed Flight worked out”

Written on: 16/02/2018 by kimberdean (1 review written)

I have flown with American Airlines over the last decade since my husband joined the military. I go home to Northern California to visit my family 2-3 times a year. Today I was 5 minutes past my flights check in time by the time I made it to the desk. The desk clerk for AA told me I couldn’t do stand by with my infant and that I had to call customer service. This wasn’t true, ultimately leading my to a lot of stress. I am also, 8 weeks pregnant and had a hard time not crying. Fortunately I… Read Full Review

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★☆☆☆☆

“Poor customer service to even their best customers”

Written on: 30/12/2017 by kennethkarger (1 review written)

I am so sorry to say how disappointed I am with American Airlines.  My wife and I are both Platinum members with almost 19 million miles between us with American.  Yet we still get treated like dog feces.  You would think that 19 million miles would actually mean something to them wouldn't you?   Having a minor issue with an upcoming flight, called the Platinum hot line and the "supervisor" not only failed to even attempt to help, he also refused to allow me to talk to a superior.  Said… Read Full Review

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★☆☆☆☆

“BEWARE OF AMERICAN AIRLINE SCAMMING”

Written on: 19/12/2017 by nancyleonard (1 review written)

I had a horrible experience with American Airlines with flight number 779 last Dec 15, 2017. I had a flight from LAX to SAT with a connecting flight in Phoenix. I checked in my 3 luggages that cost me $210 and I had a small roller bag that served as a hand-carry on luggage. I was asked by the person at the check in counter if I had any valuables inside my 3 bags and I said NO. Upon queuing to go inside the plane, I was told by a ground attendant of AA that was an african-american lady that gave… Read Full Review

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★★★★☆

“good”

Written on: 16/12/2017 by JanettF (3 reviews written)

Really good experience. More comfortable flight than expected. A delay at the beginning, but overall it was a really good experience… Read Full Review

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★☆☆☆☆

“Worst Airline I have flown in 20 Years ”

Written on: 16/12/2017 by Jeffaquila (1 review written)

This airline is horrible. I was supposed to have a flight from San Antonio to Charlotte and then from Charlotte to La Guardia in NY. I got rescheduled twice with an additional connection and we ended up arriving 7 hours later than my original flight. When we landed in La Guardia we sat on the runway iver an hour waitng for a freaking gate. I WIIL NEVER EVER fly this Airline again. … Read Full Review

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★☆☆☆☆

“Lars1”

Written on: 29/10/2017 by Lars1 (1 review written)

I am a business executive and travel often for business. I decided to follow policy of a recent business acquisition to give American Airlines an opportunity to earn my business. I have done so for the last 6 months and can without reservation report that I will no longer travel American. As a born and raised American I am embarrassed that they are allowed to use "American" in their company name without some sort of punitive punishment for treating their clients with such horrible service on… Read Full Review

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★☆☆☆☆

“Canceled flight and bad customer service”

Written on: 11/10/2017

American canceled my flight minutes prior to boarding and then bad customer service when I tried to get another flight. Worst travel experience ever!!!… Read Full Review

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★☆☆☆☆

“Continuous Disappointment”

Written on: 07/10/2017 by Corbinv28 (1 review written)

We travel frequently to various destinations within the USA and are becoming disenchanted with American Airlines. In the last three bookings either with our family or with friends we are realizing American Airlines pretty much does what they want after they’ve received your money for an upcoming flight. I mean why book with them when they repeatedly bump your flight for six hours or in one instance move it from 4:00 pm one afternoon to 6:00 am the next morning. And, this was on a domestic… Read Full Review

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