American Airlines Reviews

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Latest Reviews

★☆☆☆☆

“Lars1”

Written on: 29/10/2017 by Lars1 (1 review written)

I am a business executive and travel often for business. I decided to follow policy of a recent business acquisition to give American Airlines an opportunity to earn my business. I have done so for the last 6 months and can without reservation report that I will no longer travel American. As a born and raised American I am embarrassed that they are allowed to use "American" in their company name without some sort of punitive punishment for treating their clients with such horrible service on… Read Full Review

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★☆☆☆☆

“Canceled flight and bad customer service”

Written on: 11/10/2017

American canceled my flight minutes prior to boarding and then bad customer service when I tried to get another flight. Worst travel experience ever!!!… Read Full Review

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★☆☆☆☆

“Continuous Disappointment”

Written on: 07/10/2017 by Corbinv28 (1 review written)

We travel frequently to various destinations within the USA and are becoming disenchanted with American Airlines. In the last three bookings either with our family or with friends we are realizing American Airlines pretty much does what they want after they’ve received your money for an upcoming flight. I mean why book with them when they repeatedly bump your flight for six hours or in one instance move it from 4:00 pm one afternoon to 6:00 am the next morning. And, this was on a domestic… Read Full Review

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★☆☆☆☆

“Terrible airlline”

Written on: 28/09/2017 by LWLFDL (1 review written)

Will never fly American Airlines again. On August 30, 2017 flew to Paris on British air / American Air First- Business. 5 days Paris and 4 days Budapest. All planned by Platinum American Express. Terrible !!! Rude staff at Gates, Small domestic planes with no carry on space. Too many things to go into. Best for us to just never fly American Air / British Air. We go to Europe twice a year. … Read Full Review

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★☆☆☆☆

“AA employees asking passengers money...”

Written on: 27/09/2017 by Veve1 (1 review written)

I was completely shocked last Wednesday 9/20/2017 when an AA employee( Kathya)at Hugo Chavez airport in Haiti asked me to pay her with cash in order to let me fly. She Claimed that I was late when in fact, I was at the airport at 4:05pm and she removed my seat at 4:35pm according to customer service while the flight was scheduled to leave Cap-Haitien at 5:32pm. Please stay away from AA if possible. In case you have no choice... Please watch this girl (Kathya)closely. She is very rude and… Read Full Review

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★☆☆☆☆

“Worst airplane seat”

Written on: 15/09/2017 by konapilot (1 review written)

American Airlines new Airbus A321 Sharkletts aircraft has plastic seats that are extremely thin and provide no padding or support. The seats are crafted to allow more passengers to be crammed into coach but they are barely suited to 60 to 90 minute short haul flights. Unfortunately AA is using them for flights as long as 6 hours to Hawaii. Even their larger seats in first class share this miserly approach to size and padding and all classes of seating in these planes are the worst I have… Read Full Review

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★☆☆☆☆

“We will NEVER fly American Airlines again”

Written on: 15/09/2017

For about a year, we planned a trip to the Galapagos and Machu Picchu, and bought round trip airline tickets on American Airlines (AA). The night before our flight (flight departing morning of 8/5/17), we printed boarding passes. At approximately 10PM we received a non-urgent email from American stating: please call to rebook your flight. No other info given. We almost overlooked the email because of the lack of urgency and the fact that we already had our boarding passes. When we called we… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 08/08/2017 by Keenebr422 (1 review written)

I arrived at the airport with two boxes of donations for.children in Guatemala. At the counter after paying to check in boxes, I was told they don't accept boxes. I need to either buy new suitcases and repack or leave all donations with them, whivh are mainly school supplies for children in a poor community. When I demand ed to locate the information on thier website, they were not.able to and ended up bringing a printed paper from thier office. I ended up canceling the flight because there was… Read Full Review

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★☆☆☆☆

“Greedy Horrible Airline and Really Awlful Food”

Written on: 30/07/2017 by Johnteedee (1 review written)

This Airline will nickle and dime you to death. Understand the baggage but additional money for an aisle seat? The additional money to get onto the plane faster to assure overhead baggage space? Then having to pay for really awlful food (more to come). The first two mistakes were flying American and then flying out of Los Angeles. The reason for this selection was that this is the only place where you can fly non stop to Charlotte. This did not really save much time or any at all when you… Read Full Review

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★☆☆☆☆

“VERY UNHELPFUL”

Written on: 27/07/2017 by Harrisyi244 (1 review written)

I am a college student who was flying back to the United States from a study abroad program. I went to the airport 4 hours early and was met with very rude and unhelpful staff members. The line was so long that I had to wait for over 3 hours in order to check in. By the time I made it to the counter (50 mins before my flight) they told me that I was "too late" and that they "wouldn't let me check in." Needless to say, I was angry. I asked if they could help to bump me onto another flight, since… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 28/06/2017

These people have Only their own interests at center. There is no need to be on time, too bad about missing connecting flights...!! Hey, they say, Yes we know that You paid for your tick, but guess what, You have to pay extra for Luggage, and I am not referring to overage..!! Something to Eat..??!!....That'll be $10 for Garbage, Have a beer..??!!...$8 Bucks...!! Planes packed like Cattle cars, No air filter on the vents over the seats so One gets that noxious exhaust gas, which is just such a… Read Full Review

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★☆☆☆☆

“Worst service ”

Written on: 16/06/2017 by db4life (1 review written)

One of the worst experience on flying on American Airlines (Im flying as a minor). We were flying first class and we were put in group 8, when we got on to the aircraft after our long wait there was no place for me to put my bag ( I was flying form Denver to Chicago to go on a international flight) they said that they wanted to check in my carry on and send it to my last destination I have about maybe $5000 worth of electronics in my carry on, one of the flight attendants said that it would… Read Full Review

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★☆☆☆☆

“Very expensive technical phone support/unfair charges”

Written on: 24/05/2017 by loyalcustomer2 (1 review written)

I made an international call to American airline 1-800 number because I couldn't purchase my tickets online. After being helped by the agent I receive a bill of $105. for telephone service. I was not advised that I had to pay for this service!!!!! so unfair and greedy from American… Read Full Review

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★☆☆☆☆

“DO NOT FLY AMERICAN AIRLINES”

Written on: 04/05/2017 by Reynolds69 (1 review written)

I was refused a refund, though my daughter moved away from the place I was going. I was not offered, even a credit. She refused to let me speak with her supervisor. I am calling the Department of Transportation, filing with the BBB, going on a Rip Off TV show, join every class action suit I can find, very possibly start a class action suit, myself, and publishing this every place I can think of! I am poor and cannot afford my medicine. My dog is injured and needs vet care. If they would like… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 05/04/2017 by 144Brady (1 review written)

I took two flights and on both times found the cabin crew arrogant and aggressive. On a flight from Bolivia to the US a Latina woman came round to serve food and near enough shouted at me 'Beef ,chicken or what?' as a way of asking me what meal I would like. I know she was speaking a second language and may not understand all the subtleties of English but it is still not acceptable to speak like that to paying customers… Read Full Review

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★☆☆☆☆

“Ridiculous!”

Written on: 29/03/2017 by Levesquexw158 (1 review written)

I just tried to take my son on a long awaited vacation to Mexico, and the flight was "canceled" when we got to the airport and waited in a long line. I called American the night before when I had trouble checking in online, And the lady said "why don't you just come in in the morning and check in at the airport." So, I got up at 4 AM and after waiting in a long line found out the flight was "canceled, and they had no alternatives no seats on any other plans and I find out it was a "Staffing… Read Full Review

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★☆☆☆☆

“Stolen Item”

Written on: 21/03/2017 by americanairlinetheft (1 review written)

American Airlines has a problem. This is the second time this Airline has stolen a knife out of my checked baggage. This knife is a sporting knife and come with a higher price tag than an average pocket knife. I understand why you cannot carry these types of items on the plane, but consistent theft should be looked at more serious. These thrives can take anything they want and have complete control over all items in your bag. This is not very comforting to know that. There is always someone who… Read Full Review

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★☆☆☆☆

“American Airlines is bad”

Written on: 13/03/2017 by Murphy287 (1 review written)

So American Airlines canceled our flight and lost our lugage even though we never left and we are stuck in the airport for 6 LONG hrs!!!! I do not like American Airlines and will never go on it again!… Read Full Review

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★★★☆☆

“45 minute rule ”

Written on: 19/02/2017 by Adityav1950 (1 review written)

We were approximately 5 minutes late to get our baggage checked in with their baggage rule. We are now on standby for a much later flight to Lax with our destination to Hawaii. Crossing our fingers we get there at midnight! Will do my best to avoid AA in the future. Not a happy customer… Read Full Review

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★☆☆☆☆

“Why not to use American airlines to fly to South America”

Written on: 30/01/2017 by donandesther (1 review written)

I've had multiple back surgeries and therefore on long trips purchase first-class tickets. I did so for a recent trip from Phoenix through Miami to Medellin Columbia. On the Miami to Medellin and Medellin to Miami legs there were only two rows of first-class seats. However, American, in order to squeeze in and extra row of coach seats, had placed a wall immediately behind the second row of 1st class seats where we were sitting. Our seats would not/could not recline. The cabin staff highly… Read Full Review

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