i have had my ultima wma60 washing machine for 7 years and the only thing that we have had new on it are bushes ,and they were replaced today 15/04/09 . brought from new the most reliable machine i have ever had and i would buy another one. the wash is clean everytime and the 1400 spin makes the washing nearly dry.overall good buy

I have been using this Hotpoint Ultima WMA60 for 3.5 years now doing an average of 10 loads a week (five loads each over 2 days) and have never had even the slightest problem! The machine belonged to a customer of mine and she has now passed the machine on to me as she has had her kitchen replaced and the Hotpoint doesn't match! It is still working perfectly and I am really pleased with it! I would say do not buy a Servis machine as I had all problems with one of those that have been listed for the WMA.

My Hotpoint Ultima WMA60 has broken down many times since we bought it about 3 years ago. We have had pump failures, needed a new drum and the paddles inside needed replacing as they had broken off and chewed the clothes etc. Pump has just gone again halfway through a wash cycle leaving the machine full of water. Have had to drain it manually using the hose at the back just to get the washing out.

When it is working we are quite happy with its performance, however it is just too unreliable. We wouldn't buy it again.

Hotpoint Ultima WMA60, expensive, needs regular maintenace on account of it continually breaking down regards new drums etc..

Never ever ever will I buy another Hotpoint Ultima WMA60. 1) The door rim is covered in gunge, which dirties the clothes as I take them out - and the wife cleans it regularly

2) The noise of this machine in intolerable. I CANT EVEN HEAR MYSELF THINK!

3) Terrible smell coming from the machine. Hoses not blocked, cause the machine drains ok. Anyone any ideas?

4) The tray for softner liquid always blocks and therefore never gets into the wash

I've had my machine for 3 years and it now needs its 3rd drum. Last time it broke down an independent engineer told me that this model was defective and suggested I get in touch with Hotpoint. They replaced the drum without any problem and I only paid the call out fee. 14 months later the drums gone again and Hotpoint won't help. There must be some way to make them take responsibility.

Do not buy this Hotpoint Ultima WMA60 or any other Hotpoint washing machine! This is simply the worst purchase I have ever made. Nine paddles have been replaced (which have caused clothes to get ripped/torn). The service from Hotpoint has been the worst I have ever experienced from any supplier (yes, I used to think I was a customer)and now after 1 month of a grinding sound, the bearings have gone. Having had to move it from the kitchen to the garage because the noise was unbearable, I am about to order a skip because it is the best home for it. Never again Hotpoint. Going to purchase a proper washing maching from Bosch.

I the Hotpoint Ultima WMA60 washing machine it is rubbish, so noisy you can't hear yourself talking, had to have the drum replaced and its doing exactly the same again surely this is a flaw within the product and something shoould be able to be done. It's a waste of money.

Purchased this Hotpoint Ultima WMA60 Washing Machine 24 months ago, it has always been noisy (but could close the door and was ok) It has now stopped draining and spinning and I called several repair men who wouldn't touch it. Eventually got someone to have a look who advised it was a broken circuit board which is £95 to purchase then labour on top. I have been unable to source the part so far.

I purchased a wma9p Hotpoint washing machine in Jan 2003. It has been making a grinding noise since I purchased it, which I thought was due to the cheaper quality specification I had bought and learned to live with it.

A few weeks ago it started to smell of burning rubber, although I have not used it much. I have been advised by independent engineers of a problem with the WMA model - specifically with the drum and the bearings which makes the machine noisy and also makes it smell of burning rubber after a while.

I have also spent some time searching the internet and asking friends and colleagues who have the models and shockingly they have had the same problems. I am very disapointed in the washing machine as it will cost me another £135.00 to get it fixed for a manufacture fault - it is not due to wear and tear as all engineers have advised that a drum and bearings should last for at least 7-8 years! I have contacted Hotpoint who have inconsistently advised that a) There have never been any such problems with any Hotpoint machine and b) Only models with serial numbers beginning with 01 had problems and these are no longer manufactured. The engineer I have spoken to has been advised that the problem was with the old models but were quite shocked to see my serial number beginning with 10 . and the exact same problem. It is general consensus amongst washing machine engineers (including an ex-hotpoint engineer) that drums usually last at least 7-8 years!.

Hotpoint are charging me for labour and parts as I do not have extended warranty and fail to recognise that the problem is not due to wear and tear - which I feel is not true as I have hardly used the machine, previous to which I had a Hoover which lasted for at least 9 yrs without a problem and that was in the 80's!.

I am currently speaking to trading standards regarding this and hopefully I should get a refund or some sort of resolution soon.

Do yourself a favour and don't buy a Hotpoint washing machine - I know I'll never ever get anything from Hotpoint ever again, stick with the quality brands and spend a little extra if you have to.

I bought Hotpoint Washing machine 13 months ago, and now it won't drain or spin, unfortunatly I didn't take out the warranty, so now I have to wait 3 weeks for Hotpoint to come and have a look at it, £350 for a machine to last for just a year. Disgusting.
And I have to pay £100 for the labour.
Jackie Bexleyheath Kent

Hotpoint Ultima WMA60 - Slight problem today as the drum is not emptying water remaining in drum. Could be a blocked filter/ pump hence the reason for being on this site......

I have had the Hotpoint Ultima WMA62S for 26 months now, and following on a similar theme, the machine is now so loud you almost have to shout to be heard. Not good when there is a baby in the house.

The door lock has broken twice, a suspension strut hadn't been inserted in the factory (which took two engineers to spot!), and now the machine is just so loud, it's unpleasant. Another trip by the engineer next week....not that this will be the last visit.

My friend has a NEF and you hardly know it is on!

Would not recommend this model to anyone.

Tried to discuss with Hotpoint. Failed!

Customer service put me thorugh to service dept. who told me I would have to go back to Customer Service....but they could not put me back entailing more calls and lots more time listening to their wretched call wait muzac.

I suspect that the cost of trying to talk to Hotpoint even at local call rates may be more than the cost of a replacement machine!

After several laps I lost patience and asked for a supervisor to contact me. This was promised by
customer service representative.

No one has bothered to contact me.

Am now planning to park the machine in a trailer outside a local retail park with a 'free to good' home sign along with printed explanations as to why it is being junked!

On the basis of this experience it seems a case of bad product- bad service.

I purchased a Hotpoint AQUARIUS 1000 (WM62) 4 years ago. To date we have had the HOTPOINT service man replace the bearings (after 3 years), the motor and the pump. Also, from day one the door seal leaked, we were told this was a design feature by a HOTPOINT service man, it has since been replaced by another HOTPOINT service man who discounted the original explanation. Today, the machine has refused to spin during the spin cycle, the drum turns but not at 1000RPM, I am suspicious the controller is at fault. I think this is the last HOTPOINT I will ever purchase.