With Knobs On - www.withknobson.com
Customer Service
Quality of website
Value For Money
With Knobs On - www.withknobson.com
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User Reviews
Quality of website
Value For Money
Very Poor Service - Go To Diykitchens Wish I Had!
Bought a kitchen from this company, problems arose as supplier didnt check my design and i didnt double check his measurements. I was told that as i got the kitchen at such a good price the level of aftercare would be affected and he was right! Owner very patronizing when I told him that items were missing. When i emailed for prices of items needed to correct the mistake during ordering, didnt get in touch for long periods. Basically he felt that as he wasnt making a bundle of money from me (he claimed i got the kitchen at such a good price there was bearily no profit in it for him) and i didnt pay his inflated price for installation and worktops i wasnt worth the hassle. I would strongly recommend using a different kitchen company who are more customer service focussed.
Please note Fabrika and withknobson are both the same company.
WKO provided this customer with a quotation based on the customers own supplied plan. WKO can take no responsibility for the accuracy of dimensions supplied to us we assume the customer had checked their own plans.
In the unlikely event that items are missing from a delivery we request that customer report the shortage in line with the terms and conditions of sale that the customer agrees to when proceeding to order.
WKO assisted the customer rectify their mistake by supplying a drawing at no cost to illustrate the options available and even offered a discount on the items required. WKO responded to this customer in a timely fashion but it did take 10 working days to understand exactly what the customer required.
WKO offer very competitive prices on worktops and many customers take advantage of our template and installation service which is priced £550 to any location in the UK.
We strongly advise customers to take advantage of our design service when buying on-line. Our design service funnels customers through the process of buying a kitchen which can be fraught with technical issues beyond the knowledge of the layman. Whilst we try our best to advise we cannot accept responsibility for any inaccuracies on documents provided to us.
Once WKO discovered this negative review we emailed the customer in order to address their issues directly. We are disappointed that this customer felt our service was poor but have many satisfied customer across the UK who have offered testimonials to the quality of our kitchen design service and the quality of our products.
WKO provided this customer with a quotation based on the customers own supplied plan. WKO can take no responsibility for the accuracy of dimensions supplied to us we assume the customer had checked their own plans.
In the unlikely event that items are missing from a delivery we request that customer report the shortage in line with the terms and conditions of sale that the customer agrees to when proceeding to order.
WKO assisted the customer rectify their mistake by supplying a drawing at no cost to illustrate the options available and even offered a discount on the items required. WKO responded to this customer in a timely fashion but it did take 10 working days to understand exactly what the customer required.
WKO offer very competitive prices on worktops and many customers take advantage of our template and installation service which is priced £550 to any location in the UK.
We strongly advise customers to take advantage of our design service when buying on-line. Our design service funnels customers through the process of buying a kitchen which can be fraught with technical issues beyond the knowledge of the layman. Whilst we try our best to advise we cannot accept responsibility for any inaccuracies on documents provided to us.
Once WKO discovered this negative review we emailed the customer in order to address their issues directly. We are disappointed that this customer felt our service was poor but have many satisfied customer across the UK who have offered testimonials to the quality of our kitchen design service and the quality of our products.
Customer Service
Quality of website
Value For Money
I Bought A Kitchen From Withknobson.com Thre
I bought a kitchen from withknobson.com three years ago. There staff were very helpful and overall service excellent. Recently, we had some problems with two of the doors which, within a week of my contacting them we have taken delivery of two replacement doors. Nice suprise as WKNO had not told us they were going to replace. No hassle. All considered on price and quality they are excellently manufactured cabinets, I would use them again and definitely would recommend them.
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