With Knobs On Reviews - www.withknobson.com

Wkokitchens's Comment

Written on: 14/07/2012

WKO provided this customer with a quotation based on the customers own supplied plan. WKO can take no responsibility for the accuracy of dimensions supplied to us we assume the customer had checked their own plans.

In the unlikely event that items are missing from a delivery we request that customer report the shortage in line with the terms and conditions of sale that the customer agrees to when proceeding to order.

WKO assisted the customer rectify their mistake by supplying a drawing at no cost to illustrate the options available and even offered a discount on the items required. WKO responded to this customer in a timely fashion but it did take 10 working days to understand exactly what the customer required.

WKO offer very competitive prices on worktops and many customers take advantage of our template and installation service which is priced £550 to any location in the UK.

We strongly advise customers to take advantage of our design service when buying on-line. Our design service funnels customers through the process of buying a kitchen which can be fraught with technical issues beyond the knowledge of the layman. Whilst we try our best to advise we cannot accept responsibility for any inaccuracies on documents provided to us.

Once WKO discovered this negative review we emailed the customer in order to address their issues directly. We are disappointed that this customer felt our service was poor but have many satisfied customer across the UK who have offered testimonials to the quality of our kitchen design service and the quality of our products.