Tooled-Up Reviews - www.tooled-up.com

Click here if this is your business
★★☆☆☆
1.9 / 5
25% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Tooled-Up www.tooled-up.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Try another company who has decent customer service”

Written on: 19/04/2018 by catz1x (2 reviews written)

If you want to purchase a faulty item that does not work, so that this company can TRY to keep hold of your hard earned money then go ahead and order with them. Personally I would avoid the agro and order from a decent company!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible delivery. dont use”

Written on: 03/06/2016 by Crockettsc139 (1 review written)

I waited in on 4 different dates for the courier company to deliver. Each time they gave a different excuse. Tooled-up believed their excuses rather than the facts from me, the customer. I paid extra for the delivery!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“seeley pillar drill”

Written on: 11/01/2016 by CarlBlack (1 review written)

what a joke ! item had a 2-3 day delivery nearly a month later still no product I will never use them again !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish”

Written on: 16/07/2015 by nevest (1 review written)

Bought hedge trimmer and oil and used once last autumn. Cleaned it and put it away. Got it out this year, wouldn't work. Sent it back for replacement. Tooled-up reported: badly wrapped up (nonsense) - works perfectly, your fault for not cleaning it! They took my money pretty quickly but were very difficult and defensive when i tried to return it. They have stopped communicating now. I am forced to pay for its return. Wouldn't use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Service”

Written on: 12/02/2015 by 160Ware (1 review written)

Have now bought fromTooled-Up.com several times. Each time the communication has been excellent, the tracking of deliveries has been accurate and the goods arrived as expected and as ordered. had absolutely no problems at all. Have also spoken with staff at the company to seek advice and found them to be polite, helpful and very good natured. My experience is one of consistently good service, fast delivery and excellent value. They also use the Quidco system and provide offers, vouchers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful service”

Written on: 29/05/2014 by ndPutnam267 (1 review written)

The reviews on the company page are awesome ...... But then they would be as any conflicting information is not published. I started up my own business and it was going well so I decided to invest in a we and dry Hoover to help me along. I used this product once and low and behold it didn't work properly. Called them up and explained that this was my livelihood and I needed either a new Hoover or a refund. They advised this can be arranged but first they had to look at the Hoover. It was picked… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“ABSOLUTELY APPALLING SERVICE - DO NOT USE”

Written on: 10/06/2013

I recently used this company for the first time, I would suggest that you don't ever have a problem with your order as they don't listen, are incapable of reading communication properly, and obviously not bothered about their customers. I eventually even wrote directly to the owner/director Mr Jason Chance and got a very unsatisfactory response which amounted to a 'brush off' ie we're not really bothered about your issue, so I wrote back again only to never receive a response! It is apparent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bramptonalice's Comment

Written on: 07/06/2015

I have had exactally the same problems with this Company. Staff had no interest in my delivery problems, even though they had my payment details. The lady, I say lady ,had no manners at all. Her reply was that if I did not like her attitude go elsewhere. This I did.

NEVER USE THIS COMPANY. THEY ARE NOT TO BE TRUSTED WHAT-SO-EVER.

As a qualified Accountant I WILL be looking very, very close at this Company's status!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Pleasantly suprised”

Written on: 20/05/2013

After a totel mess of an order with a competitir I decided to use Tooled-up. They were slightly more expensive but a pleasure from placing the order to final delivery. You could clearly see the product on the website and after ordering you are constantly aprised of the order and when it will be delivered. I have had no experience with their issues but can honestly say their customer service has been tops for me with my order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Order confusion”

Written on: 16/01/2013

I purchased a strimmer in November. After paying days later I am informed it is out of stock. I bought a strimmer from somewhere else. In January I am told it is being delivered. a) I don't want the strimmer and b) I have to pay a total of £16 in shipping costs to receive and return the strimmer. I guess the small print referred to shipping when in stock but Tooled up should have a sent a notification it was back in stock not a shipment notification. Their terms and conditions say that are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Company values”

Written on: 08/11/2012

Tooled-up have a product review facility for items that they sell. I wrote a lengthy review regarding a product and it was less than complimentarty. This wasn't a reflection on Tool-up as a company but on the manufacturer of the item. My review wa balanced fair and not rude or contencious in any way other than I wouldn't reccomend that anyone buy the product. To this day Tooled-up have not published the review. It would appear on looking at the reviews they do publish that if they are nuetral… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Customer service arrogant liers”

Written on: 05/11/2012

I purchased a Makita nail gun from tooled up, thinking one Makita are a good brand and two tooled up are a reputable company, i used the nail gun fired approx 500 nails then it stopped working, so called tooled up and was met with a less then helpful custer service advisor, who basically talked to me like i was in the wrong, having used several types of nail guns for years i know how to work one!! they advised that if no fault was found i would be charged confident the nail gun was faulty i… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Great service. No complaints”

Written on: 18/10/2012 by CliffTopClive (2 reviews written)

I have no negative comments at all. I ordered a Bosch 7000 hedge cutter. I ordered this from them as it was the best price i could find on the net. It was delivered within 48 hours. It works a treat. The service was very good as they kept me fully informed of the progress by email. I would most certain use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“BRILLIANT”

Written on: 07/09/2012 by GPSS (1 review written)

I ordered a bosch Hedge cutter 54-20LI at a very good price. Tooled-up emailed me with the delivery date and I was even able to track the time of the day for the delivery. The Hedge cutter arrived on time. The best company I have dealt with. The hedge cutter is fantastic and I should know because I have tried a few. I would recommend them to family and friends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“VERY DISSAPOINTING EXPERIENCE”

Written on: 21/08/2012 by Drawm (3 reviews written)

As a mobility impaired customer I regularly shop on the internet and usually am very happy. On this occasion I placed an order with Tooled Up. Maybe I missread it and it was fooled up - cos thats how I feel. After 6 days tried unsuccessfully to track my order via their website and had to phone, whereupon I was told my order should be dispatched today. In my view definately a company NOT to do business with ! ! !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“A1 DELIVERY WITH SUPERB ORDER UPDATES”

Written on: 26/05/2012

Ordered a lawn scarifier on wednesday.During course of day I received 4 emails informing me of order status. The latter of the emails confirmed that my order would arrive on the following day.Early on thursday morning I received another email informing me which delivery company would be delivering my order and was given an estimated one hour time slot of when it should arrive.I am happy to say that the order did duly arrive well within the time slot.Have purchased many items online over the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Perfect”

Written on: 18/05/2012 by PamelaBrown (1 review written)

The product arrived the next day after ordering via Royal Mail. The product I bought was as good as described and cant fault their service at all!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Faulty Goods”

Written on: 19/04/2012 by WJFarr (1 review written)

Don't use this company - they are a dodgy internet outfit. If you get a fault with the goods after 30 days they will refuse to refund or exchange (even though the Sales of Goods Act requires them to) and will force you to go back to the manufacturer. I had only used the item once(Bosch Drill) and it was only 6 weeks since I purhcased the item. I had to go back to my credit card company to get a refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor Poor service! I received a strimmer, one of the...”

Written on: 18/05/2011

Poor Poor service! I received a strimmer, one of the screws in the strimmer was damaged and could not be used. I emailed tooled-up and they did not reply. 3 emails later - no reply. They have a very poor attitude to customer service. Price was good, but you pay for what you get - bad service! Do not use them, even if you have to pay a little more - go elsewhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Ordered goods based upon their website saying same day...”

Written on: 06/05/2011

Ordered goods based upon their website saying same day dispatch with next day delivery. Goods took a full week to arrive. I sent numerous e-mails to this company and also filled in their online contact forms, so far no answers or replies have been recieved.

Overall I think their customer service is rubbish and their website dispatch estimate is complete and utter fiction. To top it all off I later discovered that my credit card had been charged before the goods were dispatched - I guess they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dodgy company. Only looked up the feedback when I hit...”

Written on: 31/03/2011

Dodgy company. Only looked up the feedback when I hit problems. They completely cocked up my credit card details, delivery & billing addresses, failed to answer their (premium rate) helpline after automatically redirecting the call, emails from 2 different people not communicating at their end etc etc. A shockingly poor experience and a total waste of time. I have cancelled my order and will go elsewhere, always!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview