Crocus Reviews - www.crocus.co.uk

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★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆

“Totally dissatisfied”

Written on: 29/06/2020 by MrsBCCh (1 review written)

Order took 5 weeks, though mainly seeds and fertilizers! Very Expensive Seeds came in packets with pale print that can hardly be read and no illustrations whatsoever! The two plants, though well packed, were unsatisfactory: the gooseberry plant was not pot grown, just came in a pot with roots in loose soil. The house plant - Sansevieria - had only two green tips out of 12 - ten were brown and dry. Regret making my order. … Read Full Review

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★☆☆☆☆

“Crocus, Covid19 and Customer Care”

Written on: 30/05/2020 by growinggarden (1 review written)

I have given Crocus one star owing to their appalling customer care and lack of human kindness during this trying time when people are losing their jobs. I ordered some bedding plants in April, the total cost of which was immediately taken from me. I knew there would be a delay of at least six weeks before the order would arrive and reluctantly accepted this. After all we're all trying to exist in difficult times aren't we. However, on 24th April following unexpected financial difficulties… Read Full Review

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★☆☆☆☆

“Six weeks on, still waiting for my plants”

Written on: 18/05/2020 by Sevy56 (1 review written)

I ordered over 100.00 worth of bedding plants on 6th April. Supposed to arrive early May. I tried to cancel order by email and was told that there was a note on the product page saying cancellation after ordering was not possible. I saw no message when ordering. Come early May, another message. Their supplier let them down. Delivery now 31st May! Tried to cancel again as I believe I am within my rights. I am now unable to receive delivery as am not home due to I'll health. They don't reply to… Read Full Review

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★★☆☆☆

“Still waiting for delivery - poor customer service”

Written on: 14/05/2019 by JosieShaffer352 (1 review written)

Still waiting for my plants - poor (but polite) customer service. Has Crocus lost its way? I made an order for named day delivery (Saturday) and paid the extra delivery charge for it. (I had to order over the phone as there was a glitch on the Crocus website). No sign of the plants on the Saturday (waited in all day), no notification that they wouldn't be delivered, and no facility to phone Crocus (Customer Services is shut on Saturday, only the Order Line is open). So phoned Customer… Read Full Review

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★★★★★

“www.crocus.co.uk”

Written on: 05/05/2017

I am a keen gardener living in a house in the suburbs with an average sized garden. I love to grow unusual plants and discovered Crocus a few years ago. There I can get plants sometimes unavailable in local garden centres and find lots of information about which are the most suitable for my garden. They are easy to order, arrive promptly and the packaging is amazing, so that the plants always arrive in top condition. I wholeheartedly recommend Crocus to anyone who loves their garden… Read Full Review

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★★★★★

“Plant Order”

Written on: 26/04/2017 by McIntyre63 (1 review written)

I ordered climbing roses in March and planted them the same day they arrived. One of them started to grow away quite happily whilst the other did nothing. After 6 weeks of leaving it alone I contact Crocus and they immediately offered me a replacement. I ordered the same one again. However, I then received a phone call within 5 minutes to say that this was out of stock. I then ordered another type to the same value. I was very impressed with customer operator who dealt with me. Very efficient… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/10/2016 by 71Gillespie (1 review written)

I recently made my first order from Crocus and obtained a 20% discount. Subsequently, before the order was dispatched I asked if I could add to my order and not only did they allow this, they also applied the original 20% discount to the extra items. The plants arrived looking healthy and were well packaged and protected. Thanks you - great service and I highly recommend them. … Read Full Review

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★★★★★

“Outstanding Customer Service”

Written on: 04/07/2016 by MiraLittle (1 review written)

I’ve completed a total revamp of our gardens in the last 12 months and bought my new plants from Crocus having used them before and being really impressed with their quality. With any plant, there’s always a risk they won’t be happy in their new home, so did anticipate there been the odd casualty – that’s nature. I contacted Crocus to explain this was indeed the case and, under their 12 month plant guarantee, wondered if there was anything that could be done. Without question their… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 02/06/2016 by ClaraMorse (1 review written)

Invisible customer services and delivery services are terrible - left the order in the driveway in the rain… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 07/05/2016 by OliveWalsh (1 review written)

Customer service???? Absolute joke! I've used crocus several times (NEVER AGAIN) it started off well, plants were good quality, delivery good etc....last two deliveries I have had a problem ....absolutely no reply to emails....on the phone they can't help you as the customer centre is another building and they can't transfer you!!! I am absolutely appalled that they can treat customers so badly. AVOID (incase you ever have a problem that you want resolved!)… Read Full Review

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★☆☆☆☆

“Conned by free next day delivery offer”

Written on: 28/04/2016 by Ryan334 (1 review written)

Typed in FREEDEL at checkout but was charged £6.99 for delivery. Money taken in a flash. Spent the rest of the morning trying to cancel the order, it has been despatched anyway with delivery charge. I was given the run around by 3 customer services staff, fobbing me off with stupid reasons for free next day delivery not meaning free next day delivery. They were going to sort it out, they have now gone home without doing a thing. I am disgusted, I feel as though I have been tricked. If I had… Read Full Review

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Deceitful3's Comment

Written on: 29/04/2016

Crocus Customer Services emailed to say that £6.99 has been credited to my account and their IT department has been told of the problem.
The young lady who dealt with this deserves full marks, and she has restored my faith in the company!

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★☆☆☆☆

“never again!”

Written on: 11/04/2016 by l_Reiske (1 review written)

I ordered £200 worth of plants from this company. When they arrived one whole box (out of 3) were missing. I rang their customer service number about 40 times over the course of 48 hours, they didn't answer once! I instead rang their sales line, they refused to help. I emailed three times, no response. The missing plants eventually turned up. All plants were tiny and raggedy. Could have bought plants three times bigger for the same price from local garden centre. So, so disappointed, would… Read Full Review

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★☆☆☆☆

“Very disappointed ”

Written on: 17/02/2016 by flWood364 (1 review written)

Will not be ordering any from crocus again. I ordered several items, most available for delivery in 2-3 days but one item within 4 weeks. Only upon confirmation of the order did it say that everything would arrive in the longest time stated. As most of the items were birthday presents this was no good so I emailed crocus and was told I would have to pay two delivery charges or could cancel the items that would take longest. Decided to cancel the whole order as this was not made clear during… Read Full Review

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★★★★★

“A pair of cracking plants ”

Written on: 10/07/2015 by jamminjuda (1 review written)

Bought a couple of Solanum Glasnevin from the Waitrose Garden website (waitrosegarden.com) and received the plants in two days from Crocus. All the text and pictures on the Waitrose site match Crocus own site, but Waitrose were offering discounts not available on the main site, so it's worth pricing your purchases from Crocus on both sites before buying. Received a surprisingly big box, about 5 feet tall, which to my delight contained 2 substantial plants. They were much larger than I'd… Read Full Review

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★★★★★

“Highly recommend ”

Written on: 20/03/2015 by ChristinaRuby (1 review written)

From ordering over the phone to the delivery I can not find fault, the plant was packed so well it looked more like a present than a parcel. It arrived within the 2 days stated and the plant is in lovely condition, the soil had not dried out and the plant was none the worse for it Journey. I shall be buying more plants from CROCUS and have no hesitation in recommending them. Happy days ahead now at last I have found a reliable online nursery. Christina… Read Full Review

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★★★★★

“Cracking Crocus!”

Written on: 14/08/2014 by MacLean1972 (1 review written)

A clear and refreshing site. Friendly approach incl. photo and name of person dealing with your order. Prompt delivery, well packaged and healthy plants. A little more expensive than the previous site that I purchased from but worth it for better quality plants… Read Full Review

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★★★★★

“Quick delivery and perfect plants”

Written on: 29/07/2014 by EllyD (1 review written)

I've used Crocus twice for the first time this month and both orders arrived in a couple of days and in perfect order. The plants are so well boxed. Based on both experiences I would recommend them… Read Full Review

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★★★★☆

“.Generally Good.”

Written on: 10/07/2014 by WilsonSmith318 (1 review written)

Crocus supply online a large selection of quality plants. Early ordering in the year is recommended as they sell out quite quickly of many popular plants. Sometimes you do received the wrong variety, but if you send the a photograph of the plant you do receive a full refund. The plants are overpriced sometimes. But delivery is inexpensive and plants well packed. The best overall garden plants company on the U.K internet… Read Full Review

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★☆☆☆☆

“Wrong plants!”

Written on: 16/06/2014 by WallsRobert (12 reviews written)

After twice buying what where supposed to be Lavender Hidcote from other garden centres which turned out to be something else, I decided to buy from Crocus, as I imagined they might be able to supply the correct variety. I picked up eight healthy plants that have grown well but they, once again, are clearly not Hidcote as they have flowered grey and not blue. I find it incredible that a supposedly professional supplier cannot supply the correct variety!… Read Full Review

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★★★★★

“Always very happy”

Written on: 16/06/2014

I have probably spent thousands over the years ordering direct from Crocus. I agree not always the cheapest but only very rarely have I not been impressed by the quality of the plants. I recently lost a clematis from them and they emailed me on sunday ( a day after sending the pic of the dead plant) to say a replacement is out this week. If you use some of the other online plant providers you will understand what bad customer service and poor quality plants are. I cant recommend highly enough… Read Full Review

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