Hobbytron Reviews - www.hobbytron.com

★★★★★
4.6 / 5
92% of users recommend this
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Latest Reviews

★★★★☆

“cute”

Written on: 11/05/2021 by Theo-Wes (7 reviews written)

Cute and very famous collection of toys. We also get some discount on our first purchase… Read Full Review

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★☆☆☆☆

“NO DELIVERY NO REPLY NO SERVICE”

Written on: 31/12/2020 by Chewy79 (1 review written)

I ordered a package for my son in April 4th 2020 they didn't deliver the package or reply to any of my emails that I sent customer service is a joke they don't answer their phone now it's December 28th 2020 still no package still no answer to emails still no answer on the phone… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 09/10/2020 by 268Dudley (1 review written)

Terrible company. Ordered 2 items 1 came damaged. Trying to get an RMA. No customer service. AVOID this place at all cost… Read Full Review

Chewy79's Comment

Written on: 31/12/2020

Why have I not had a reply from an email or received my package since April

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★☆☆☆☆

“Worst Business Practices”

Written on: 10/06/2020

I placed an order on April 23, 2020 for a couple of replacement batteries for a drone. HobbyTron/World Tech Toys charged my credit card the following day and that was the last I heard from them. Never received batteries and when I reached out to their customer service via email or phone, I wouldn't get a response through email and the phone call would go straight to a recording then, disconnect. I filed a complaint with the Better Business Bureau which is still pending since HobbyTron has not… Read Full Review

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★★★★☆

“Falcon 210 racing drone ”

Written on: 28/05/2020 by Khatcher586 (1 review written)

I actually had a excellent experience with hobbytron. I never received a email telling me my item was shipped so I contacted customer support and they didn't reply. Well my item was delivered that evening in excellent condition and as advertised. Over all I will buy again… Read Full Review

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★☆☆☆☆

“Ordered for grandsons birthday ”

Written on: 27/05/2020 by MacKaygp400 (1 review written)

Placed an order over a month ago,someone was there to complete the transaction and take my money, but no response after that first email I have been calling and e-mailing with no response from them, I should have read the reviews before I placed my order,terrible!… Read Full Review

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★☆☆☆☆

“Does not respond to emails, phone says they are closed”

Written on: 18/05/2020 by tala92647 (1 review written)

Been waiting 2 weeks, no response to my emails and no item delivered yet.. Phone lines say they are closed until a date a month previous… Read Full Review

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★☆☆☆☆

“This company sold me a product that was advertised as...”

Written on: 06/04/2020 by Piledriver1090 (1 review written)

This company sold me a product that was advertised as new. They sent me a used item that was broken and they pawned it off on me. Then they would not do anything about it. Thier advertising about shopping safe and 100% satisfaction is hardly how they operate. They think it's funny… Read Full Review

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★☆☆☆☆

“Drone Toy”

Written on: 06/02/2020 by Dsmith12345 (1 review written)

Purchased Drone and had issues from Day 1. Wont help us out because K-Mart closed. Its NOT K-Marts fault its Hobby Tron quality. Wont help us at all. Do ever buy there products, you'll be sorry. No customer service effort. Maybe its time for new employees that help the customer out. … Read Full Review

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★☆☆☆☆

“This company “DO NOT” respond to any inquiries or...”

Written on: 23/04/2019 by pattycannoncox (1 review written)

This company “DO NOT” respond to any inquiries or try to make it right! I’ve emailed them over and over for four months and they can’t even acknowledge my correspondence. They won’t answer your phone calls. This is the worst company I have ever purchased products from. The unbreakable helicopters broke on first use. They ARE NOT unbreakable. FALSE ADVERTISING.  MY ADVICE TO ALL OF YOU “DO NOT BUY ANYTHING FROM THEM!!!… Read Full Review

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★☆☆☆☆

“The Worst Ever”

Written on: 14/03/2019 by Zacheryv216 (1 review written)

Purchased a chopper on-line from HobbyTron based on a Youtube review of the product, took Twelve days(12) to receive it via USPS from california to IL, when calling Customer service you are on hold for over 15 min even though you are #1 in the que, takes over 8 min to locate your order information, order item based on the listed product info and receive another, losy customer service and company, should be out of business… Read Full Review

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★☆☆☆☆

“Haven’t heard anything ”

Written on: 09/01/2019 by Gregoryk478 (1 review written)

Ordered a drone...one of the motors didn’t work right out of the box...filled out the form and nothing...not one single word!!! BEWARE!!!!… Read Full Review

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★☆☆☆☆

“Will not give refund ”

Written on: 09/01/2019 by OngRickD (1 review written)

WE ordered a remote control helicopter for our grandson's Christmas gift. It would not take a charge although it was opened carefully and all the directions were carefully followed. Grandson so disappointed...so we replaced it with something locally. We had hoped to get a refund but were told they do not do refunds only replace parts or item - which we do not need… Read Full Review

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★☆☆☆☆

“A joke”

Written on: 27/12/2018 by Kael215 (1 review written)

They are well known apparently. They do not care about their customers. They will take your money and you will never hear from them again. I dont know how they sleep at night… Read Full Review

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★☆☆☆☆

“I would think twice if I were you”

Written on: 10/12/2018 by rndm8 (1 review written)

They have had my order for 7 days and still haven't shipped it. I have asked for an update, on multiple occasions, but all the say is that "Your order is still being processed in the warehouse". They are making me very concerned I fear they are going to let me and my sons down. I would think twice about using these guys for Xmas. … Read Full Review

Rndm8's Response to rndm8's Review

Written on: 10/12/2018

Here's the transcript with Customer Services. Don't risk dealing with them.

info: Please wait for a site operator to respond.
info: You are now chatting
Customer Services.: Hello visitor, how may I assist you today?
you: I placed order 7 days ago, still hasn't been despatched and you won't give me a date when the order will be shipped. Why is that?
Customer Services.: May I please have your order number?
you: 1248227
Customer Services.: One moment please...
Customer Services.: your order is in the warehouse processing
you: These are Xmas presents and I am concerned you won't get them to me in time. I can't afford for you to let me down so if you can't honour the order then let me know, I will cancel get a refund and go elsewhere. Just let me know what the deal is.
you: I know it is in the warehouse processing - that's all you say and quite frankly it isn't good enough. You can't take my money and not send the products when you state they are in stock. What is the reason for the delay?
Customer Services.: You will receive an email once it ships
you: WHEN WILL THEY SHIP?! DON'T YOU UNDERSTAND WHAT THE PROBLEM IS?
you: I need this escalating. Please give me your managers contact details?
Customer Services.: We will go ahead and cancel the order
Customer Services.: and issue a refund
you: Unbelievable. Terrible service.
Customer Services.: Is there anything else I can assist you with today?
you: Are you joking?

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Aja2208's reply to Rndm8's Comment

Written on: 15/12/2018

The problem is that I'm located in Qatar and order need to be shipped to Europ were we will spend Christmas. I don't know if is because is the weekend and the time difference that costumer service is not in function and I need to wait for Monday to contact them.

Kindly advice if you receive refund and how long it takes.

They are so unprofessional!

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Aja2208's Response to rndm8's Review

Written on: 15/12/2018

I wish I read review before placing the order.

I place the order 11 days ago and the car is still not shipped. Is a Christmas gift for my son. So disappointing!!! The tracking says shipment is under process and the item is still in the warehouse. Not sure what I supposed to do!

The order should arrive before Christmas on address in Europe!




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Aja2208's Response to rndm8's Review

Written on: 15/12/2018

I wish I read review before placing the order.

I place the order 11 days ago and the car is still not shipped. Is a Christmas gift for my son. So disappointing!!! The tracking says shipment is under process and the item is still in the warehouse. Not sure what I supposed to do!

The order should arrive before Christmas on address in Europe!




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★☆☆☆☆

“Sooooooooooo slooooooooooow”

Written on: 07/12/2018 by Procrazton8 (1 review written)

Ordered on nov 26th and on dec 7th was still not here. They said 5-7 business days. We are at 9 business days and counting. They need to link the tracking info to the emailed receipt. It took forever to track itge package having to enter email, order no. And tracking numbers. Not a fan of this process… Read Full Review

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★☆☆☆☆

“bought copter broke in flight , no customer service, junk”

Written on: 30/10/2018 by Laurel243 (1 review written)

bought nano copter ,the balance broke,cheaply made..unbreakable is fake advertising, it was in the air stabilizer broke apart in first flight..did chat thing, asking for parts to fix. said I tried to repair.i was going to try an glue it, but honesty nothing to glue. got me. I got burnt.. so no warranty..so folks as my father would say if its a cheap product beware..so ill never buy anything more from this company..was buying to see if I would buy for my grand children...NO.. don't buy anything… Read Full Review

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★☆☆☆☆

“Order from somewhere else”

Written on: 23/09/2018 by Crabtree396 (1 review written)

They definitely take their time in processing your order. 3-5 business days and if you have a question or issue, it takes 3-5 days for them to resond. It could take 3-5 weeks to receive your order from the date of purchase. It took about 3 weeks to get my package which was 10 days after my nephews bday. I had to get him another bday gift on his bday. This company could care less. You have to be pretty lazy or have employees that dont care to take this long to process an order. Your better off… Read Full Review

Evenflowoconnor's Comment

Written on: 11/10/2018

HobbyTron Receipt Order Number: 1242001

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★☆☆☆☆

“Drone”

Written on: 07/03/2018 by kcStokes201 (1 review written)

I bought a Micro Supernova 2.4GHz 4.5CH RC Drone ZX-34452 And they sent me a piece of JUNK!! with missing parts. Looks like they sent me a customer reject, or the factory in China had overworked employees who did not fully assemble the product… Read Full Review

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★★★★☆

“you have a bad review site”

Written on: 27/10/2017 by DevenDobson331 (1 review written)

your abatron review site is out of order, has been for nine days. product ok so far… Read Full Review

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