Inter-Spares Reviews - www.inter-spares.co.uk

★★★☆☆
3.1 / 5
54% of users recommend this
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Latest Reviews

★☆☆☆☆

“Awful company STAY CLEAR”

Written on: 13/11/2020 by Pom165 (1 review written)

Awful company, STAY CLEAR DO NOT BUY ANYTHING FROM THEM. I have rung them 15 times today and only once have they picked up. I rang 10 times yesterday and no one picked up even left a message on their answering machine. I ordered a week ago a oven handle. No sign of it. Chap who picked up today stated he would get back to me, he has not, could not help whilst chatting, how hard can it be, where is my item I paid for? I have emailed as well three days ago, no reply. Would appear they are either… Read Full Review

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★☆☆☆☆

“NIGHTMARE EXPERIENCE”

Written on: 24/09/2020 by UNSATISFIEDMADPERSON (1 review written)

I ordered some fridge/freezer seals costing approx £150. According to Interspares website they were correct for the make and model. When they arrived they were not correct. I returned them in accordance with their returns procedure. Obtaining the refund was a nightmare. They never answered the phone, I left numerous answerphone messages which they never returned. I sent emails which were not answered. Eventually I referred it to the ombudsman and would you believe it a refund was eventually… Read Full Review

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★☆☆☆☆

“Took £153 - no part in 6-weeks. No replies to email/phone”

Written on: 07/09/2020 by Rigel100 (1 review written)

I purchased a dishwasher part from inter-spares.co.uk over 6-weeks ago - still not received. But worse still, they don't respond to emails, their contact form, or by telephone. From the other reviews I've read elsewhere, I suspect I'm now in for a lengthy period of trying to get my £153 returned!… Read Full Review

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★☆☆☆☆

“ICE MAKER part arrived DIRTY and looks used”

Written on: 27/05/2020 by JocelynKenny211 (1 review written)

ICE MAKER part arrived DIRTY and looks used Fridge iCE MAKER part tooks 10 days to arrive, OK maybe Royal Fail had something to do with this. However the part arrived UNWRAPPED & DIRTY! looks as if it had been used! Complained and a week later still no response. There are many good suppliers out there e.g. Cattermole Electrical so why bother with such a poor supplier. Good business is easy why do so many make it difficult? … Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 31/01/2020 by Romeroub167 (1 review written)

Ordered 3 items in November and returned one on 15 November after completing online returns for. Still awaiting refund, no response to any of my e-mails sent chasing, appalling and will never use again… Read Full Review

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★★☆☆☆

“Dismal.”

Written on: 27/02/2018 by Barrysmikk (1 review written)

Ordered small part in stock - 1st class Royal Mail could have delivered in 24 hours. Instead I paid £5 delivery charge and still waiting 5 days later. Dismal… Read Full Review

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★★☆☆☆

“Use customers as a temporary loan service”

Written on: 11/11/2017 by Spencer463 (1 review written)

Item shown 'in stock' was not available- eventually. They were happy to take my money and do nothing until I told them to supply the goods or give me a refund. I should have listened to my instincts which were telling me that it was unlikely they would have the item in stock... proceed with caution. Which is why I used a credit card through Paypal. Buyer protection at its maximum- or should be. I have read reviews where people struggled to get a refund very quickly through Inter-spares… Read Full Review

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★★★★★

“Old, much loved Smeg cooker!”

Written on: 30/01/2017 by 176Lamont (1 review written)

Contacted Inter-Spares, staff member quickly identified our particular model. The spare we needed was with us the following week at a very reasonable price (including postage). I would definitely use them again… Read Full Review

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★★★★☆

“Replacement ice maker for American fridge”

Written on: 07/10/2016

Needed a new ice maker for GE fridge. Huge number of part options. Z took my order by phone and took time to double check the right part. I had difficulties being available to receive delivery as abroad a lot but dispatch delayed for my convenience. Also small delay because part not in stock and coming from USA but I was kept up to date by email and answer machine message. Also good to speak to same person when calling. Part arrived then as promised. I installed it it immediately and it… Read Full Review

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★☆☆☆☆

“Slow to part with the goods”

Written on: 30/03/2016 by Ukconsumer67 (1 review written)

They took my money on the 18th and ten days later I still haven't even had an email confirming receipt of the order. Are they in trouble? Their telephone number isn't answered and despite two emails I halve no idea what is happening… Read Full Review

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★☆☆☆☆

“Two months after ordering and still no part”

Written on: 30/03/2016 by bpatrick (1 review written)

They show the part as being available on their website despite not actually having the part available. I ordered a part on the 22nd January that showed as in stock. Not received part by 29th January. Contacted them and they advised me part not in stock and would arrive late February. Email them again 8th March as received or communicated. Advised part would be in "any day now and I will have by the end of the week". Emailed them again on the 19th March as still no part and no further… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 27/10/2015 by Joff (24 reviews written)

I ordered a refrigerator door seal and it seemed to take ages to arrive. In fact I had to write to see what the delay was all about as they advertise speedy despatch and the goods were not out of stock. When I finally received the seal it was of a far lesser quality than the original seal and despite the original seal being damaged, I decided to immediately return the new seal unused for a full refund. It has been far longer than two months since I returned the item and I have only just… Read Full Review

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★★★★★

“Good products and quick delivery”

Written on: 28/06/2015 by Kayden434 (1 review written)

The assembly was cheapest I could find and the delivery was excellent (Ordered on a Monday and delivered Wednesday by normal postage!)I fitted the fan unit into the extractor hood with no issues.The new one came with spade connectors whereas the old unit had a connector block.I cut off the spades stripped back the wires and connected into the block.The wiring colours were the same.No issue with this,as manufacturing methods do change over the years.Overall very satisfied with service and… Read Full Review

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★★★★★

“Our oven switch fell off, so they only way we could...”

Written on: 30/05/2015 by Gorman268 (1 review written)

Our oven switch fell off, so they only way we could use the oven was with a pair of pliers. We ordered the switch hoping it would solve the problem, which it did!… Read Full Review

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★★★☆☆

“Oven spares”

Written on: 24/05/2015 by Brewer133 (1 review written)

I called Interspares to explain that the inner glass door had fallen off my cooker. With the make and model, I was sent the correct items. They arrived with no instructions and I couldn't find anything on the internet explaining how to fit them. I called Interspares and was told I had the correct items and that they were easy to put on,however they didn't know how to do it and had no instructions. They could book me an engineer at £160 + VAT. I tried again to fit them, no luck. My plumber… Read Full Review

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★☆☆☆☆

“Don't buy from this company! ”

Written on: 17/02/2015 by Zieglerhp250 (1 review written)

very poor service, don't recommend this company!! i tried to buy something, I enquire and they changed the price before they responded to my enquiry!… Read Full Review

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★★★★★

“Fast delivery - item exactly as described -excellent...”

Written on: 07/08/2014 by qcDunn43 (1 review written)

Fast delivery - item exactly as described -excellent service… Read Full Review

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★☆☆☆☆

“I wish I had read the reviews of this company before I...”

Written on: 05/08/2014 by ronsoak (1 review written)

I wish I had read the reviews of this company before I made the mistake of using them. From my experience they could not care less about providing a service, once they have your money, you're unlikely to even get a reply. My advice would be not to use them for anything, but if you have made that mistake, please read up on distance selling laws, in particular be aware that; the seller is liable for the goods until they are delivered, they are not allowed to make a restocking charge, and they… Read Full Review

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★★★★★

“received part very quickly”

Written on: 30/07/2014 by elizabethabc (1 review written)

very easy website to use and received the part for the fridge very quickly… Read Full Review

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★★★★★

“Replacement Knobs”

Written on: 25/07/2014 by Annabelle35 (1 review written)

Very fast delivery and items exactly as described and fitted straight onto the cooker. Brilliant… Read Full Review

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