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Latest Reviews

★☆☆☆☆

“Worst jewellers ever”

Written on: 13/03/2019 by Maxz140 (1 review written)

The customer service for this company is the worst I have ever experienced, we were sold a faulty watch and a year later we are still trying to get it fixed. We have been made to feel like we are the ones at fault and they are doing us a favour, in spite of it being myself that has spent £300 on a watch that is not fit for purpose. My advice is don't purchase anything from them as the quality is bad and service even worse if that's at all possible… Read Full Review

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★★★☆☆

“Online Purchase in September 2017”

Written on: 11/09/2017 by moby79 (35 reviews written)

I purchased a Michael Kors Smart Watch on sale via there online store. The price and product experience was good as the delivery was made within 2 days which was impressive and free returns also if not satisfied with the goods. They do offer online support and by email this was also good and detailed to what I actually asked. The only thing that makes me give a low rating at present is the warranty as they will cover the mechanics of the smart watch and send of for repair, but if anything was… Read Full Review

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★☆☆☆☆

“Meadowhall Sheffield”

Written on: 05/08/2017 by Julieanne04 (1 review written)

After purchasing a new watch I enquired about having a watch repaired a Raymon Weil repaired they said to bring it in and they would sent it off. I took the watch in and they took the details of the watch and said they would call Raymond Weil it had a broken clasp. The watch was working. They received a quote for £165 from Raymond Weil for a replacement clasp so I took the watch in. A few days later I got a call to say that Raymond Weil had come back with a quote of £465 ?? When I said why… Read Full Review

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★☆☆☆☆

“Horrendous experience.”

Written on: 25/04/2017 by GillTraynor (1 review written)

Anyone can provide a good service when making a sale but it is the after sales care of how a problem or complaint is dealt with, that is more important and this company doesn't provide it. We bought my daughter an £850 Raymond Weil watch for her 21st birthday and just a year there was condensation inside the watch face, 4 months later it stops working and recently a dial has fallen off. Each time it goes away it takes about a month to be returned. They haven't got the part this time,it will… Read Full Review

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★☆☆☆☆

“Don't buy from Beaverbrooks”

Written on: 18/12/2016 by Luzm325 (1 review written)

Having purchased a bracelet for £150 from the Derby branch back in August for my 21st birthday, I was initially very pleased however within the space of an hour of wearing said bracelet, the links broke. I took the bracelet back in the following day, after some huffing and puffing and rolling of the eyes from the sales assistant I was told they would order me a new one. New one came, looked fine, took it home and it has sat comfortably in my jewelery box till this day where I decided to wear… Read Full Review

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★★★★★

“Merry Hill store”

Written on: 14/11/2016 by Jackiep15769 (1 review written)

Such great friendly staff here. Accommodating and helpful. Easy to talk to and nothing is too much trouble… Read Full Review

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★☆☆☆☆

“Stolen / Missing Tag from service”

Written on: 25/08/2016 by matty_uk1_y2k (1 review written)

My wife sent my 'Limited Edition' Tag for servicing via Beaver Brooks in Bromley. They phoned to inform her that it has been stolen via Royal Mail. Beaver Brooks gave two alternative choices to chose from and neither of which were suitable.I gave one example which would have been a most reluctant replacement which cost £350 more than the watch they had offered. Beaver Brooks refused to budge regarding the difference in RRP despite the fact my limited edition had been accruing in value over… Read Full Review

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★★★★★

“Beaverbrooks Basingstoke”

Written on: 15/07/2015 by JBroderick (1 review written)

I have just purchased a new watch from the Basingstoke branch of Beaverbrooks. Excellent service from the very helpful and friendly staff... drinks offered on both visits... comfortable seating while choosing/buying. Will be my first port of call for future jewellery purchases. Highly recommended!… Read Full Review

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★★★★★

“Delightful shopping experience!”

Written on: 16/05/2015 by widdowjo (1 review written)

My mother and I were treated like royalty at the Merry Hill store. We only wanted a simple silver chain for a pendant we already own but nothing was too much trouble. We were invited to sit down, offered a drink, asked polite and intelligent questions about our requirements and then a selection of suitable chains were brought to us to examine. We were served by a young gentleman and he really went the extra mile to make the experience delightful. This included running after us down the shopping… Read Full Review

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★☆☆☆☆

“poor service and staff lying”

Written on: 13/02/2015 by EmiliaBriggs308 (1 review written)

I ordered an engagement ring for my future fiance for Valentine's day in time for the ring to be delivered to my work on time today. I then had an email sent to my work email address stating they had cancelled my order and returning my funds in 3/5 working days due to a bank descreppancy and I.D ossue!! I questioned why I've been emailed at work and also on the Friday rather than prior as tomorrow's valentines day ?? I was informed it was a descepenvy they could not do anything about so to… Read Full Review

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Jameslincoln's Comment

Written on: 01/04/2015

Sorry to hear about your bad experience with Beaver Brooks, but your not alone. I recently ordered a wedding ring for my fiancee, when it arrived it was not as we had been expecting and did not sit against my fiancees engagement ring as the one she tried in the shop. We have been blankly refused any kind of refund or help to get the ring we want. Only being told it is nonrefundable - (this was actually not explained but only pointed out on the receipt after I paid). We are also experiencing the lying staff and getting no genuine support. At least they didn't get your money.

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★★★★★

“Beaverbooks Hanley, Stoke on Trent”

Written on: 13/01/2015 by Belle16 (105 reviews written)

My partner purchased an engagement ring from here for me in Oct 2012. Unfortunately it was too small so I had to take it in to be resized, after doing this it was still too small so again I had it resized. All of this was no issue at all for the staff and I found them to be very knowledgable and friendly. Since that time I have taken my ring in frequently to be cleaned, which is complimentary due to purchasing from them. We have also been there to look for wedding rings for our upcoming… Read Full Review

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★★☆☆☆

“Broke my jewelry but won't take responsibility”

Written on: 08/01/2015 by GermanJorgensen (1 review written)

We have spend thousands at Beaverbrooks in the past. We will not use them again. I asked for an existing ring to be made bigger. The third party they use cracked the setting but will not take responsibility for the crack. Beaverbrooks are not fighting my corner in any way. The third party want between £150 and £800 to mend something they broke. Do not use this company for changes to existing jewelry. By the way we just bought an engagement ring for £5k from Samara James (who sell… Read Full Review

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★★★☆☆

“Money back”

Written on: 18/12/2014 by Emmak0751 (1 review written)

I have been paying for a hugo boos watch for my partner £325 and have paid £260 off but i have found the watch at a differant shop for cheaper so was wondering if any one knows if i could get all my money back and shop at the cheaper one??… Read Full Review

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★☆☆☆☆

“3 purchases, £4,000 spent and appalling service!!”

Written on: 15/11/2014 by 123lindsayt (1 review written)

I purchased a Tag watch for my husbands birthday last year, then a michael kors watch for my daughters christmas and earings for myself. After 3 months the rubber winder on the watch fell off, when we returned to the store we were td the warranty didn't cover the rubber winder! £3,400 watch!!!! I had been encouraged to buy the beaverbrooks insurance for my daughters watch as it was encrusted with rose gold crystals and the insurance would cover repair or replacement if damaged - no it… Read Full Review

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★★★★☆

“Excellent service and jewellery”

Written on: 23/10/2014 by Manninggr71 (1 review written)

I've bought several pieces of jewellery from Beaverbrooks at the White Rose Mall in Leeds this year. As soon as I walk in, they immediately offer me a place to sit and a coffee or tea. Even when they are busy, I am not kept waiting long. So far, I am really happy with the service and the jewellery that I have bought too. My only complaint, and I understand their reasoning. They want me to pay a deposit to get in a particular item of jewellery for my inspection. I feel they need to… Read Full Review

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★☆☆☆☆

“Pathetic service”

Written on: 12/08/2014 by thor88 (1 review written)

The company are only interested in sales and staff are pretentious. Over the years I have bought a couple of watches from their Edinburgh Kinnaird Park store. however I have found their after sales service useless. I took a Raymond Viel watch back to get a simple battery change. the young male assistant took one look at it and claimed that they could not do it and they only had minimal tools to do the job. He did however suggest that they could send it away to get a new battery which would… Read Full Review

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Davesense's Response to thor88's Review

Written on: 09/09/2014

Could you clarify pretentious from your experience? Also; you took a watch (which is spelt Weil by the way, only pronounced "Veil") worth hundreds of pounds to a guy who could swap it out using a pen knife charging £4.50?! You get what you pay for I suppose along with all the contaminants and lack of any guaranteed water resistance. Obviously your opinion of after sales service is quick & cheap as opposed to thorough and guaranteed. Also I suppose the age and gender of the assistant is totally relevant enough to pass comment on it. Would you preffer old & female?

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Thor88's reply to Davesense's Comment

Written on: 11/09/2014

Thank you for pointing out my spelling error (That was a bit pretentious by the way). The watch concerned is still working perfectly well despite the reasonable cost. A simple watch battery change does not require super car service conditions despite what you may think but hey if you are prepared to pay through the nose for a watch battery go for it. I also have no preference to age or gender. I just hoped the individual might identify himself. Perhaps you are him of course which may explain your issue with my comments.

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★☆☆☆☆

“awful staff members! manchester beaverbrooks”

Written on: 15/07/2014 by Pierre95 (1 review written)

I went to the beaverbrooks in the Manchester arndale whilst looking for a gift doe my sister. Apparently, I was bot the type of person the male staff member thought worthy of shopping in that store because I barely had time to make my enquiry before he was pushing me out the door, recommending more "suitable" stores such as argos (something his coworkers found amusing) He was incredibly rude and pretentious despite the fact that I would have been a paying customer. Rest assured, horrid man, I… Read Full Review

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★★☆☆☆

“Unnecessary and expensive TAG watch service”

Written on: 30/06/2014 by MikeDavis1950 (1 review written)

For my wife's 60th birthday just over three years ago, I had the misfortune to buy an expensive TAG watch from Beaverbrooks in Exeter. The staff were friendly enough at the time but I guess because I was spending over £3,000, so they should have been. Just recently, the second hand started to jump in 4 or 5 second steps. On reading the manual, this is an indication that the battrey life as coming to an end. We returned the watch to Beaverbrooks in Exeter and asked that they replace the… Read Full Review

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Davesense's Response to MikeDavis1950's Review

Written on: 09/09/2014

After reading your jnstruction manual, or even the care section of the Tag Heuer website you would notice that the recommended service interval for a ladies quartz watch is 3-6 years. A service costs £230 strangely enough. Also, how frequently your wife wears the watch is irrelevant, its constantly functioning regardless of where it is and adjusting the time/date can expose the sensitive movement to the elements of where you choose to do it, ie a humid room. It amazes me how people will pay such large amounts of money for an item and then hide behind that fact as justification of ignorance that service charges are more hefty than expected. Funny how a Mercedes service costs hundreds where a Ford far, far less. The next time you invest in such a high end product I would recommend doing thorough research and asking the right questions at the point of sale as the sales person is obliged to sell a product, offer basic after care advice and answer any questions the customer may have.

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Mikedavis1950's reply to Davesense's Comment

Written on: 10/09/2014

Clearly you missed the point - if we were told that a service was necessary and expensive - not an issue - it was the manner in which it was relayed and handled. To use your analogy, if we took our Mercedes to the garage and were told that the tyre is flat therefore you need a service, that would not have been right either!
However, I expect that you are employed by one or the other!

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★☆☆☆☆

“Worst store service ever! Metro centre store”

Written on: 05/06/2014 by ABK83 (1 review written)

I have been a loyal beaverbrooks customer ever since my dad bought me first designer watch in my teens. Have bought 7 or so watches for myself and various jewellery as gifts. This experience goes back to late May when I bought an Armani watch from the Gateshead store. I only bought as everyday wear, but did not wear it. Sunday(01/06/14) when I bring it out to wear it I notice the date is on 32 rather then 01 as it should have just clicked over. So decide not to wear it and return it. When at… Read Full Review

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★★★☆☆

“My sons bought me a pair of loop earrings last...”

Written on: 15/05/2014 by ClarissaAdair94 (1 review written)

My sons bought me a pair of loop earrings last September for my 50th Birthday but unfortunately they have broken, they cost £165, so today I took them back to Store where the Assistant said they would be sent back to the manufacturers and that they will contact me in due course to let me know if I have to pay for them fixing, well I don't think so at that price do you?… Read Full Review

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Davesense's Comment

Written on: 09/09/2014

It depends if there is a prooven fault in manufacture (it's up to you to prove that) otherwise you bend it, you mend it.

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Whatonearthisthat99's Comment

Written on: 28/08/2015

You really do make me laugh at your nasty comments. Firstly,it is not up to the customer to prove its a manufacturer fault,it is the retailer to prove it was the customers negligence. You clearly don't have a clue about the sales of goods act. The goods have to be fit for purpose. If you work for beaverbrooks you should be familiar with the three RRRs repair the product,if you cannot repair the product it should be replaced if you cannot replace it then it should be refunded. I myself had a problem with beaverbrooks,resulting in the small claims court. I have never shopped in a beaverbrooks store since,yes, I did win the claim. I really despise people like you who seem to Lord it on here talking utter rubbish. People in beaverbrooks need to understand there are sales assistant earning just over the minimum wage and who may have a commission on top of that if the targets are achieved. If you don't like negative comments on here as perhaps your an employee.. You need to get a life

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