Greggs the Bakers Reviews

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Greggs the Bakers
★★☆☆☆
2.0
25.0% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“TOO FEW STAFF, LONG LINES Vs IGNORED”

★☆☆☆☆

written by Martink103 on 16/07/2023

COURIERS GET PRIORITY - SO ENJOY BEING IGNORED AND WAITING. GREGGS ALREADY HAVE PAYMENT SO LIKE ALL COURIER SERVICES, THEIR GUYS GET TO JUMP THE LINE. MONEY TALKS - ITS THAT SIMPLE JUST PICK UP YOUR ITEMS, THEN DUMP THEM, AND WALK OUT EVENTUALLY SERVICE TO WALK-INS WILL RETURN TO BEING THE PRIORITY

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“freshly baked stuff”

★★★★☆

written by Dan-lay on 31/03/2021

They always have freshly baked stuff, and a very helpful staff.

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“Not so good”

★☆☆☆☆

written by Foster93 on 09/09/2020

Food that i ordered wasn't so good in taste. Never going back there again.

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“Red sauce poisoning! ”

★☆☆☆☆

written by Tippa on 13/09/2019

Hi it’s fat Friday and was looking forward to eating my greggs after getting my normal sarnie from the shop on way into work . Only to discover that as I bit into my sausage and bacon sarnie that they had covered my usually delicious breakfast in red sauce instead of brown . To my horror I proceeded to go into anaphylactic shock and nearly choked to death . Fortunately I managed to save myself using one of your milky lattes which saved my life . In future I suggest you brief all your staff on red sauce poisoning and how serious this is and not to mention how angry it makes people and ruins their day . Kind regards Tippa x

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“Worst coffee ever”

★☆☆☆☆

written by Once_only on 23/06/2019

A short break on the way home, we stopped on the A14. The staff was nice but the coffee was atrocious! That'll teach me for ordering a coffee at Greggs

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“ cold,burnt bacon,and egg rolls ”

★☆☆☆☆

written by tammac8 on 03/09/2018

the bacon and egg rolls in Gregg's Neilston road shop in Paisley are a disgrace, cold, burnt and looked as if they had been in the pans all night, this has happened before , when I complained the last time I was given freshly made ones that took 12 minutes to make! couldn't wait today so I paid and left after a couple bites, I threw them in the bin 5 quid for that ! come back Aulds .

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“Value for Money”

★★★★★

written by igFlynn362 on 17/09/2017

Just purchased a beef and vegetable pastor + tomato soup in meal deal from Greggs Pride Hill Shrewsbury Both products were absolutely mouth watering excellent And sooooooo low prices

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Oliverparkin's Comment

Written on: 24/04/2018

good value because child slaves from Rwanda are baking the baked bean slices

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“not the best”

★★☆☆☆

written by bravo2zero94 on 08/08/2016

I use Greggs a lot around Newport town centre. Also in Tredegar south wales. I've always enjoyed their tomato soup and Mexican Baggett. The one in Newport is spot on with the food usually. But today I noticed different staff serving which was no problem. They were happy to help. The only thing was I was not offered a serviette with my food and cake. Maybe to some that don't seem like a lot of fuss. But to me its the principle as they always offer this with cakes normally. Now the one in Tredegar is a bit limits on its products as its a very small shop. My partner wasn't very well on one occasion and suffers with lupus. I went and bought her a baguette and asked if they would be so kind as to put a little mayo on it. I explained that my partner was ill in bed and that we were regular customers as I live in Tredegar and use their shop a lot regularly. They said no we cant put mayo on it for you. I even offered to pay for it. But they still said no. I think the customer cutesy is very lack in a majority of these shops. Seems to be the norm these days in a lot of shops and supermarket stores.

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“New mocha recipe ”

★★★☆☆

written by Riley348 on 24/02/2016

Every morning before work I would buy myself a mocha from greggs,as it was the nicest I could find. They've recently changed the recipe & it's horrible! It also takes longer to make. To me it now just tastes like really strong coffee with a hint of chocolate also a lot of greggs I go to usually have a busy shop & only one employee serving.

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“Bad service terrible customer care”

★☆☆☆☆

written by Matthewthejournalist on 31/01/2016

Went to greggs in BURNLEY and the staff at the mall store was rude, had terrible manners and the customer service was appalling!! I tried to speak to the manager who was just as bad.. She didn't listen to my complaints and was not interested in resolving the issues I had regarding the food. I also tried speaking to the assistant manager by asking for the area managers details and she too was rude, unhelpful and said that if I wanted to get the area managers details I would have to write to head office and that could take weeks for them to get back to me and said I had to leave the store. The food was aweful, the staff unhelpful, rude and disrespectful and would never visit a greggs establishment again let alone recommend to a friend. Avoid this store at all costs!!!!!!

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“Inadequte service”

★☆☆☆☆

written by on 28/01/2016

Only one member of staff available on my last three visits to the Haywards Heath shop. Had to wait in a long queue for over fifteen minutes just to buy a loaf of bread! Gave up and walked out on the last two occasions.

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“Not as good as expected”

★★★☆☆

written by PatriciaHensley on 28/11/2015

We went to the Wisbech Greggs, having been told it had been refurbished and looked really nice. The refurb has made the layout much nicer and seating is not so crowded. We had a southern chicken roll. This was heated up for us and served on a tray, the counter service was brilliant. However, the sandwich was pretty awful. Far too much chilli sauce contained in it and made it inedible( I like hot food too, but this was way too much) Also the toilets now have a coded access pad on them! I assume you have to ask staff for the code so that only customers use them, only problem was that it was impossible to attract the attention of any staff, they had a huge lunch time queue so were busy behind the counter (no one clearing the tables) I had to leave and take the children up the road to the public toilets. Overall very disappointing.

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“Awful ”

★☆☆☆☆

written by on 13/11/2015

Its a cold day and therefore a wanted something savoury and hot to eat, asked especially for something hot and was recommended a Steak Bake, which was luke warm and awful. As it is described as a bake, surely this should be served hot!

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“Hopeless”

★☆☆☆☆

written by Rockybal123 on 27/10/2015

The Greggs in Newton Porthcawl is really disappointing, when ever I go there there are no cakes no sandwiches, and you have to wait 20 minutes for the pasties to bake, they call themselves a bakers and they don't even sell BREAD, if I fancy something from Greggs I go to town where they are always well stocked with cakes pasties and yes they actually sell Bread !

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“Excellent Customer Service”

★★★★★

written by Freeman243 on 11/09/2015

The company I work for needed a large number of gift vouchers. I tried ringing the main number but ended up dealing with the local shop on Burlington Street in Chesterfield. The service from the Manager was outstanding. She even delivered the vouchers to our office and gave us lots of freebies for the staff.

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“forgot my wallet ”

★★★★☆

written by on 03/09/2015

I Am regular customer at Greggs scarborough i walk my dog every morning and meet friends and sit and have a coffee,This morning i went in as usual order my coffee then went to get my money out,oh no i forgot to pick my wallet up and have no money to pay, i said to the girl what i had done and to forget the coffee but the girl said " said its ok we cant turn regular customers away call it a gift for your custom" i said "thankyou so much" i was very happy and grateful to the girl who severed me and i thought it was excellent customer severs and relay nice of her to do that, i will be going again but with money this time, lol

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“flys on food”

★☆☆☆☆

written by Stevenszn476 on 20/08/2015

I work at greggs and I hate it.i have never been so unhappy in my whole life.its true food left out too go cold for way to long.flys on the food and only go in the bin if we see it what about if we dont.management are false.greggs need to employ more staff cause its the team members that have to deal with angy customers when the queue is out the door.work at greggs if you want your whole life messed up cause im now depressed cause of this awfull company.by the way people putting food in the ovens are not trained so yes likely hood that a lot of people are being poisoned by under cooked food is very likely and temperature checks are only carried out a couple of times a day All of this is true and im surprised greggs are still making such a large profit.customers you are being sold rubbish food and the staff are treated like dogs ina third world country.i will stick to my fresh prepared sandwiches from asda.

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“POOR”

★☆☆☆☆

written by jtDolan79 on 12/07/2015

WHY DOES GREGGS IN BATLEY WEST YORKSHIRE FIND IT OK TO SERVE COLD FOOD AS ITS BEEN SITTING ON THERE SHELVES FOR A WHILE

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“Rushden Greggs appalling ”

★☆☆☆☆

written by Stephenpach on 10/07/2015

I've used this shop for quick snacks a lot, but not anymore. I was short changed this morning, without even putting the change in my pocket I could see it was wrong, I told the lady serving me change isn't right to be met with ignorant arrogance explaining I must be mistaken - with a queue behind me I told her no you gave given me the incorrect change. She then went to get a a Sorry excuse for a Manager who refunded me the difference no apology nothing. Training at this store is without doubt lacking the sheer rudeness of these grunts was breath taking!

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“Finally learnt my lesson with Greggs.”

★☆☆☆☆

written by gilesthe on 20/03/2015

I can never buy anything from Greggs again for my own safety. Their bread products are actually ok, but a little expensive and I used to like their hot pastry products. However they bake things like pasties and sausage rolls and then let them cool off in a display at above room temperatures, rather than refrigerate them once they are cool. The warm/tepid conditions are ideal for creating a food poisoning issue and after consuming one small beef pastie early this week bought in Orpington I have been sick for four days with food poisoning, diarrhoea, a lot of pain, high temperature and disorientation. All the other food I ate that day was home cooked and shared with others who did not become sick. The consequences for a child, elderly person or somebody with an existing condition could have been devastating if not fatal in some cases. Greggs do not handle cooked food properly.

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Asked by Jimmyboldrdash on 22nd June 2014 Report this content
Their coffee tastes great.Anyone know what type of coffee they use?

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Answers (1)
Report this content Geoff Lidster Written on: 23/06/2014
Why not simply ask them in the shop ?? A much better idea than asking here as you are likely to get all sorts of silly replies :-) I personally think their coffee tastes very average. I really do like the coffee at IKEA and they sell the same blend in the branches which makes it easy for me. Plus it's usually only £1 for 250 gr. A bargain when you look at most coffee's which are packed in 227 gr bags !!!!
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