Iceland Reviews

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★★☆☆☆
2.2 / 5
33% of users recommend this
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  • Quality of service

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Iceland
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Latest Reviews

★☆☆☆☆

“Rude aggressive Manager”

Written on: 26/04/2020 by Andy397 (1 review written)

Will not be shopping in Iceland again if they train their Managers to speak to customers like I was spoken to today, and it's not the first time I experienced this particular Manager speaking to customers in this way. I am taking my custom elsewhere in future… Read Full Review

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★☆☆☆☆

“delivery failure”

Written on: 01/12/2019 by supershoe (1 review written)

had problems with delivery text me its on its way still no delivery rang customer services usual hanging on the telephone now trying to get a refund wont use again… Read Full Review

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★☆☆☆☆

“Charged me twice and loads of items did not arrive!”

Written on: 25/04/2019

I ordered online and had a delivery on good Friday, apparently due to Iceland's error my order was duplicated and I was charged twice! I sent the duplicate order away. No Easter eggs that I ordered. I was charged twice. When I rang and complained I was told my refund would take 3-5 days. I explained I couldn't wait 3-5 days as this would leave me very short of money over Easter, I was informed that nothing could be done. I asked to speak to a manager and was told this was not possible. When I… Read Full Review

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Asdauser's Comment

Written on: 17/10/2019

This happened to me too !

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Amandakitteridgestote's Comment

Written on: 16/04/2020

This is 2020. Imagine our surprise when our order delivered by Iceland in Essex was NOT ONLY DUPLICATED BUT CHARGED TWICE. We're in COVID19 lockdown and vulnerable. Our small freezer unable to take that capacity. So much waste and over £230 taken from our account! We're on tiny pension. We're highly vulnerable. My hubby is my carer but we're not computer illiterate. Cannot make contact with supermarket. And they still couldn't find any toilet rolls for us! HELP!

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★★★★★

“my best discovery ever!”

Written on: 04/04/2019

I hadn't realised until a few months ago how diverse the grocery stock is in Iceland, not just frozen stuff. Good prices. My local Loughborough store staff are very helpful as I have arthritis and limited movement so can't always reach items. They also check with in store customers if they would like home delivery, (when there's room on truck), just before the driver leaves. The online order delivery people are so pleasant and patient. Sometimes there may be an online ordered item out… Read Full Review

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★☆☆☆☆

“Disgusting customer service ”

Written on: 02/03/2018 by McKinleyxf465 (1 review written)

Booked a delivery, it didn't arrive on time. Telephoned customer services who checked and confirmed order was out for delivery and just running late. Said the store would call to confirm time. Peterborough store called and said delivery would possibly arrive Saturday. Nonsense especially as I had an email confirming delivery date and time today, plus the money for the shopping had been taken out of my account. No manager to deal with the call and resolve issue/mistakes. Incredibly rude staff… Read Full Review

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★☆☆☆☆

“Xmas shop”

Written on: 09/01/2018 by msNorth432 (1 review written)

Important items missing from list ordered a week before xmas was promised a full refund but was instead refunded a fraction of the cost. Customer service agent rude. Caused undue stress at Xmas not happy will not be using Iceland again they couldn't of cared less… Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 19/07/2017 by Templeex445 (1 review written)

I've now had 4 online shopping orders from Iceland and every time items were missing - marked out of stock - despite being marked in-stock on the website. Strangely it was always items that were heavy or bulky that were missing from each delivery. Today - after my normal delivery with out of stock items I went into the local store and low and behold - all the out of stock items were available to buy! On quizzing a member of staff I was told that quite often they take items off the online… Read Full Review

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★★★☆☆

“Ultimate beef burgers with miso”

Written on: 10/07/2017 by Glenngrant (1 review written)

Disgusting tasted of nothing but fat & salt very similar to cheap supermarket burgers , a complete waste of money… Read Full Review

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★★★☆☆

“Ok supermarket ”

Written on: 28/06/2017 by Pittman67 (1 review written)

Overall ok supermarket, but can be challenging at times. It is better to say nothing, than come out with OTT jokey conversation-which is tiresome for the customer, who will laugh at the lame joke just to be polite and remain calm if the comment was meant to hint at something less than positive… Read Full Review

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★☆☆☆☆

“Iceland online delivery appalling”

Written on: 31/05/2017 by Linzalfdems (1 review written)

I ordered an online home delivery only to be missing an item and when I phoned customer services I was told I wouldn't be getting my item I have to wait 5-7 days for a refund but it's not the first time I've had a negative experience with iceland, I won't order fresh fruit and vegetables as previously I did and it was like they were put next to a bag of frozen items, so they went all watery and had to be put in the bin. The food hand picked is food going out of date really not a happy customer… Read Full Review

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★☆☆☆☆

“Do not Shop in Iceland”

Written on: 13/05/2017 by AlanFleming (1 review written)

I sometime used Iceland for shopping in London Wood Green area; the Iceland supermarket is a quite market if you compare with other markets in this area; when I had a parking ticket from the Iceland management I understood why their business is quite in a one of the busiest district in London. If you visit Iceland you have to pay for parking; I do not think any other supermarket has pay for parking policy; I think pay for parking policy is ok to support the market with a few quit so that they can… Read Full Review

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★☆☆☆☆

“Xmas delivery”

Written on: 21/12/2016 by Hickeyxu308 (1 review written)

What's the point of ordering three weeks before Christmas to be told night before delivery 21st that they are out of stock of main items pointless need to get their act sorted out Will not use again… Read Full Review

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★★★★★

“lamb rack”

Written on: 17/11/2016 by Brisa375 (1 review written)

just had the rack of lamb from the Iceland luxury range, fantastic! Better than i've had from M&S or Waitrose… Read Full Review

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★☆☆☆☆

“Most disgraceful delivery service ”

Written on: 08/10/2016 by Anna240 (1 review written)

I ordered my shopping for home delivery and most of all of it has ended up until the bin. My tins and juice was frozen including biscuits. All the apparent frozen items are like mush and to top it off all the shopping was dumped on my front door. No wonder driver did a fast runner... disgraceful… Read Full Review

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★☆☆☆☆

“change recipe”

Written on: 09/06/2016 by Monroe328 (1 review written)

your Southern Fried Chicken has changed you need to go back to the old ones these are shocking… Read Full Review

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★☆☆☆☆

“frozen chicken fillets”

Written on: 08/06/2016 by denachaeus (1 review written)

Don't buy frozen chicken fillets - v poor quality with grissle and even bones, unbeleiveable!!!!!!! I am going back to one of the major Supermarkets for this product, disgusting Iceland - what I thought was actually true Hah!!!"!!! Rubbish products!!! won't be4 going back to this retailer ever! Cant even get thru to customer service because the line was saturated with callers no doubt complaining. How do they stay in business?????????????????????????????????? D Payne Norfolk… Read Full Review

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★☆☆☆☆

“Refused to take back goods despite not honouring offer”

Written on: 29/05/2016 by bonzobanana (10 reviews written)

I've purchased from most supermarkets and generally if there is a problem they will sort it fairly once they know the issue is caused by them but not Iceland. Made use of their Uncle Ben offer which was buy 3 items and get a free wok which was advertised on their online site. You just clicked on the offer and a list of 11 items was presented to you of which 3 were chosen. Time of delivery no wok so requested to return the uncle ben products but refused instead the driver stated the wok… Read Full Review

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★★★★★

“Rising Dough Pizza”

Written on: 19/05/2016 by Mack61 (1 review written)

I have recently bought a Rising Dough Pizza, from Iceland, just to try it. Imagine my surprise, when I cooked it, and it was a lot better than the take away ones I usually get. The flavour was Indian Curry, and it was really tasty (all of the benefits, with none of the drawbacks)I shall by purchasing more of this range in the very near future. Well done Iceland, keep up the good work!… Read Full Review

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★★☆☆☆

“Sell bye dates!”

Written on: 07/05/2016 by Farginsneekyicehole (15 reviews written)

I Got Milk on Thursday it was out of date on the Friday!! The Bread was 2 DAYS out of date!! Scones were out of date also bye 2 days!The online shoppers are getting the stuff that is out of date! absolutely shocking Get the fingers out Iceland this is nonsense!!!!… Read Full Review

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★☆☆☆☆

“Driver was very rude”

Written on: 26/04/2016 by policedelivery (1 review written)

Food arrived ok on a few occasions we ordered but the driver had a really bad attitude and and dumped all bags on the doorstep and would not take any further through to the kitchen. He says he always leaves on the doorstep at the Rochdale branch what a bad person should be sacked attitutude stunk of ........ wont put up with this terrible customer service… Read Full Review

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