Waitrose Reviews

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★★☆☆☆
2.3 / 5
30% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Read reviews of Waitrose Supermarket and compare it to other leading supermarkets such as Tesco, Sainsburys, Morrisons and Asda. We also have reviews of waitrose.com in our online shops section.
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Latest Reviews

★☆☆☆☆

“Awful to customers”

Written on: 01/04/2020 by 21jay21 (1 review written)

I need therapy to get over this Chandlers Ford Eastleigh visit. Very upsetting. I Wanted three items. Arrived early in morning OAP hour and queued and told by Intimidating door security guy that I could not go in without a trolley. There was no sanitiser to wipe the trolley. He said that the trolleys had already been cleaned. I said I did not want a trolley as I only wanted three items. I never use a trolley because of Coronavirus. He said well you cannot come in then. I went through the door… Read Full Review

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★☆☆☆☆

“Discrimination against customers -...”

Written on: 18/05/2019 by anealingcustomer (1 review written)

Customers who have a Waitrose card but want soya or milk alternatives in their coffee or tea are not provided with a substitute to milk. We are actually told have it black when we query this. I think this is discrimination because milky drinks are provided. Why? Surely, as Waitrose have Soya milk in their essential range they could provide packets by the hot drinks machine in every store? I shop in the West Ealing branch. Also, how about one vegan/cake or biscuit item in the cafe?… Read Full Review

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★★☆☆☆

“Waitrose, Rickmansworth ”

Written on: 20/04/2018 by PhilSoskin (1 review written)

We have regularly shopped in the Rickmansworth Waitrose since it opened and as loyal customers it is sad to see how much the quality has deteriorated. First of all I must say how helpful the staff are. We have got to know quite a few of them over the years. However, the experienced staff who really care seem fewer and are the ones under pressure, trying to cover the gaps in staff numbers whilst the younger staff have less commitment. Today, Friday when we did our weekly shop it was… Read Full Review

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★★☆☆☆

“Poor selection, poor management, friendly staff”

Written on: 16/10/2017

Little Waitrose Shrewsbury. I have complained before about some of the poor choice at this small high street store. The bread and pastries are absolutely disgusting quality. The pastries are nearly all iced as if prepared for a 1950s children's party. One could be forgiven for thinking sugar had just been released from war time rationing. The bread is for the most part beyond description, suffice to say that the white sliced loaves in polyethylene bags seem to have more substance. The Tesco… Read Full Review

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★☆☆☆☆

“Security Guards Upsetting and Alienating Customers”

Written on: 21/09/2017 by NotWhatYouExpect (2 reviews written)

It appears The Partnership use Agency Security Guards in their Store. On a visit to my Market Harborough store in September. I noticed I was being followed around the store by an Asian Security Guard and a member of staff. So I asked what was wrong. He replied "We've been watching you for a long time" He assumed I was helping myself to free coffee, as was taking my own cup into the store. I felt humiliated and very upset about the whole thing. I think the partnership need to urgently review… Read Full Review

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★☆☆☆☆

“Warning - Home Delivery Service”

Written on: 03/04/2017 by 282McWilliams (1 review written)

I used the Waitrose home delivery service and purchased two offers. The first was 'buy a GU cheesecake and get a free tub of ice cream' - they did not deliver the cheesecake but still delivered the ice cream and charged me in full for it. The second was a '3 for £10' offer - they only delivered two of the items and charged me full price for both. This has happened on many occasions now so a warning to all to check your delivery list and charges. I have contacted Waitrose but the Lichfield… Read Full Review

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★★★☆☆

“Waitrose Henleaze Road BRISTOL”

Written on: 30/03/2017 by juPrice205 (1 review written)

An extremely crowded and busy Store where they didn't seem to have anything I wanted. Not exactly a Central location either. All in all an unsatisfactory visit I'm afraid… Read Full Review

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★☆☆☆☆

“very ill mannered staff at Waitrose Enfield”

Written on: 29/03/2017 by AndersonClark224 (1 review written)

Staff at Waitrose Palace Gardens Enfield never ' Thank you ' after serving you , they just look away and stare into space , especially the younger staff ,incredibly rude and ignorant . Also very low stock always , empty shelves and trays , and vegetables whose sell by date is up in two days . Alongside lengthy queues and really ignorant ill mannered staff , who is training them in customer service ?, this shop is shocking… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 19/01/2017 by AubreyHood (1 review written)

i thought the shop was rubbish… Read Full Review

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Cheapowerleveling's Comment

Written on: 23/06/2017

The Elder Scrolls Power leveling. All hot ESO Power Leveling here is safe and fast. Love our hand-made power level service.

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★☆☆☆☆

“Disappointing BBQ chicken”

Written on: 24/08/2016 by Jennyosman (1 review written)

This week my local Waitrose has stopped selling chicken quarters cut from a whole BBQ CHICKEN. Instead I was offered part boned chicken quarters. This seems to be something of a mistake, as the quarters I bought were grossly over cooked and did not have the same taste as those cut from a whole chicken. This is obviously a move to save costs and wastage. However I will not be buying this product any more, as it's nowhere near as good. The assistant did explain that I could have a half chicken… Read Full Review

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★☆☆☆☆

“Christmas cracker bombed”

Written on: 26/12/2015 by AdamReith (1 review written)

We were beguiled by the Waitrose Christmas entertaining supplement into buying a £32 'Christmas Cracker' - a turkey crown stuffed with a delightful sounding cranberry &c, &c stuffing. It was really awful! The stuffing was bland and as tasteless as the turkey. It was dry, unappealing and a great disappointment. Cooked religiously to the directions but just didn't live up to the sell or the price… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 25/12/2015

Bad service at Putney exchange Waitrose on lead up to Christmas, at check out for over half an hour, while lady tries to pay for shopping with eight different cards, staff did nothing to help sort situation, she then leaves forgetting to pay for half the things in her trolly,so back she comes and we start all over again! Worst part about this was the staff did nothing to help, just watched her, the check out to the side was broken, have found similar poor is store, the staff in general are… Read Full Review

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★★☆☆☆

“Very poor home delivery service”

Written on: 24/12/2015 by gillpuk (1 review written)

Placed my Xmas order back in October to secure the day & time slot that I needed- 23.12.2015 between 9.00-11.00am. It arrived after 2.00pm. It gets worse- around 20 items were substituted, items were missing, the list from the driver was incomplete, so it was difficult to distinguish what was replaced, some items were substituted but not listed- total chaos, some items were out of stock, despite the order being placed months in advance. Next year,I will try Sainsbury's… Read Full Review

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★☆☆☆☆

“Appalling service at Canary Wharf ”

Written on: 15/12/2015 by 220Berry (1 review written)

Just had an appalling service at Canary Wharf from the Manager (Ernest Dadzie) Really call yourself a manager? (Yes I run 3 floors was his answer) Was in a queue at Customer Service Desk for purchasing 200 pounds worth of Gift Vouchers for Xmas for children's charity and there were 2 positions attended. One by a lady who was serving a customer and the other (this so called manager) who looked busy clicking away and not really interested in serving. As he saw the queue building up, he decided… Read Full Review

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★★☆☆☆

“Appalling customer service”

Written on: 01/12/2015 by Marleyd130 (1 review written)

Recently ordered click and collect shop from waitrose. Tried to collect it in the Morningside store was passed from pillar to post by rude and disinterested staff. It took twenty minutes to get my groceries which were lying in a corner of the store. Not what I expect from the company that constantly sings its own praises. Complained to customer service who admitted there had been serious issues and offered nothing for the dreDful store experience and my time spent writing to them. I think a… Read Full Review

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★☆☆☆☆

“Don't bother with online service shorted dated everything ”

Written on: 26/08/2015 by Rhodesvj167 (1 review written)

3rd and final online order. Every order I have had has had problems but a weeks worth of meat expiring in 2 days was the final straw… Read Full Review

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★☆☆☆☆

“THE WORST STAFF”

Written on: 11/08/2015 by Indigosky (1 review written)

THIS STORE HAS SUCH NASTY IGNORANT JUDGEMENTAL STAFF. IT IS A BAD FEELING PLACE SUCH NEGATIVE NASTY ENERGY. I ALWAYS WANT TO SHOP AS QUICKLY AS POSSIBLE AS I WANT TO LEAVE AS QUICKLY AS POSSIBLE. I ONLY GO TO GET THE FEW ITEMS I LIKE TO GET. THE MANAGER AND CEO DONT CARE EITHER NOT PROFESSIONAL AT ALL. THEY DONT CARE JUST LIKE THEIR STAFF. I NEVER HAVE A PLEASANT SHOPPING EXPERIENCE HERE. YOU ARE ONE OF THE CRAPPIEST WORST STORES. THE WORST THE WORST THE WORST AND THE WORST… Read Full Review

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★★★☆☆

“Coffee at Waitrose”

Written on: 21/07/2015 by Makenziec285 (1 review written)

Both coffee machines at Brent Cross Waitrose not working. Come on Waitrose - your advertising blurb makes such a big deal about this. Nobody around to fix them… Read Full Review

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★★★★★

“Waitrose is a good story to shop at it is clean good...”

Written on: 10/07/2015 by flicksie65 (1 review written)

Waitrose is a good story to shop at it is clean good selection happy friendly service, all round a good shopping experience. I would rate it 10/10++++++. some may gripe at the prices but on the whole you get what you pay for every time. Well done Staff and Waitrose… Read Full Review

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★★☆☆☆

“Pre-packed meat”

Written on: 03/07/2015 by StanThomson (1 review written)

Pre- packed meat is appalling. Calves liver at over £ 30 per kilo with the membrane left on - Filet steak with no taste. Never again - M&S much better quality… Read Full Review

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