Incompetent customer service. Told them about my problem and could care less. Told me I could write a letter? Contact the "BBB" or your state's Department of Insurance instead. Nothing will change unless their feet are held to the fire and there is proof of your correspondence....……….. UNBELIEVABLE!

I took out home insurance with Legal & General in January 2017. I received no communication from them until a renewal e-mail arrived in December. When I took the trouble to look through the renewal documents, I noticed they didn't cover my wife's engagement ring, which had been a separately-listed high value item for which I'd paid a premium. When I called to clarify, they told me they had stopped covering this in June, and had sent me a message to my online account to tell me this. I received no notification of this message, no letter, no e-mail, and no phone call. Unless you want to have to log in and check your secure online messages every few months to make sure Legal and General haven't changed your cover without telling you, do not use them for insurance. I also echo the comments about extremely long wait times to talk to them on the phone.

I had enquired about a life insurance policy through Reassured, and after I was quoted £24.99,I was shocked to receive a letter from Legal & General stating my new quote would be £48,95 p/month, I was shocked, but declined the offer, they sent me a acceptance letter in the post to sign and send back if I wished to go ahead with the new quote, which I never did sign, and to my horror they started to take money from my account without my consent or knowledge, this is a blatant infringement of my details being abused by Legal & General, if I was to take money from them without consent they would want me prosecuted, IF YOU ARE THINKING OF USING LEGAL & GENERAL, BE AWARE THEY DON'T TAKE NO FOR AN ANSWER, AND DON'T USE REASSURED EITHER FOR ADVICE OF TO FIND A POLICY.

This place is a mess. After canceling my wife's policy since they didn't send a bill and it wasn't paid, they took 6 monts to review the re-instatement before they denied coverage. The reason they gave was that she was now taking sleeping pills prescribed by her doctor so the were unable to continue coverage. I'll be canceling my policy with them immediately

I had life ins with this company for over 15 years, my partner had a stroke and we lost our main income, we had the protection against premium payments, yet when I called them, the guy was most unhelpful and insisted we did not have the protection (husband in hospital - you can imagine first priority is to make sure he is doing well) So I paid more premiums to keep us up to date, a few months later I phone again, with policy in hand and tell them that I do have the protection, their answer ? You are too late to be entitled to this now, when I explained I already rang a few months before, they said * we have no record of that call* so much for calls being recorded, guess we all have to record from now on. Long story short, they cancelled our life insurance, because my partner had a stroke, they would not renew it, we had been paying for 15 years .. our mortgage would be paid off if my partner had died(according to them)!

The whole proces has been an absolute nightmare. They have dragged their heels terribly, been awkward over cover and tried to increase premiums (I fought them with help from doctor and luckily got sorted after a lengthy and stressful time!) Thought that was it but nightmare continued when they have continuously mucked up the direct debits. Its been over 3 months and Im about to walk away. Shame but if they cant get the basics right.......we have 4 policies in total we will have to cancel :( If they had been more diverse and not made so many errors and if they had offered me some form of sorry I may have considered staying with them but we are worried they will be just as bad when if/when we needed to make a claim.

I got a quick quote which I compared to a number of life insurance providers but Legal and General came out top. They also offered me £40 in M&s vouchers for doing it online. I could get a quick quote before having to do a full decision which also helped save me time! I went through the online application without a hitch and was accepted immediately! which was great! I guess the only problem is the customer service will come into its own when Im dead! My family will have to be the judge of that! I think other providers have to call you back and you are waiting longer for a decision but they are a good brand and have been around for a while so not worried abou tthem going bust!

After getting a quote online, we were asked to provide a time when we wanted to be called back to complete the application. However, these times were completely ignore and they continued to phone us back at other times when we were both at work. On the numerous occasions we returned the call, we got through to some sort of central customer services where nobody could help us and all they could say was when it was next scheduled in for them to phone us. Regardless of the fact I stressed it had to be after 6, they still phoned before this whilst I was still at work again. After a week of going backwards and forwards and getting nowhere I gave up and bought insurance elsewhere where there was a quick and easy online application. Don't try these if you have a busy life!

I have a stakeholder pension with Legal and General and from this experience with L and G, I found there customer service very good. However I have found that my application for Life Insurance is moving very very slowly and I am expecting the cost to rise. I have been sent many forms and questionnaires to complete even though I have given the answers already on-line. However sent all these back and, well, I started the application the last week of June and I still have not got a complete acceptance/premium for the end product. I'm now looking at other providers. Aviva have been very good in the past with me and got back to me with both the policy and premiums within 7 days!

All in all, Legal and General - customer service is to an acceptable standard but very low at actioning things - and I work for the civil service!!