Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.5 / 5
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★☆☆☆

“Annual price increases are very high. Lots of exclusions ”

Written on: 02/10/2019 by EmmettDougherty227 (1 review written)

The policy starts off as a good price but after year one the prices rocket up significantly (this year my increase was 15%, last year it was even more). They appear to think because its described as a lifetime policy you will feel locked in and pay whatever they decide to charge you. My dog had a cut to her paw when on holiday. The vets fee was just under £100. Even though the policy covered me they insisted I pay for a full vets report and an official translation of the report on top of the… Read Full Review

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★★☆☆☆

“The insurance is a great price, very helpful staff but...”

Written on: 23/09/2017 by Linn_1986 (1 review written)

The insurance is a great price, very helpful staff but unfortunately the whole claim system needs to be greatly improved it’s slow and I found I had to keep contacting them to find out what was happening. I’m not sure why they don’t cover the admin fee as it’s basically a signature from the vet and I believe you can’t really claim if they do not sign. On the whole I do like the insurance but the claim system should really be updated… Read Full Review

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★★☆☆☆

“So so bad”

Written on: 23/09/2017 by 384Fisher (1 review written)

Lack of communication with customers eg. Renewing cover without letting customer knowing (thereby breaking the Direct Debit Guarantee law!). Ignoring customer's requests eg. I asked that you to not comminicate with me about claims by email please but you've sent 2 more to date since I made the request!! Was told by Customer Services that you had defaulted to communicating with customers via email. I had not been asked if I would prefer paper or email communucations regarding claims - you just… Read Full Review

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★★☆☆☆

“Incompetent dealing with claims ”

Written on: 10/08/2017 by West115 (1 review written)

While Petplan is the obvious choice of my vet, and has dealt well with a couple of my previous claims in the past, I was losing the will to live with these two latest injuries. After phone call after phone call, email, forwarding claim forms, losing claim forms, failing to update my personal details, I have only just received an email informing me that payment for an injury dating back to December '16 has been paid into my account. While customer service has usually been polite on the phone… Read Full Review

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★★☆☆☆

“The service has gone downhill”

Written on: 22/07/2017 by Zacahary06 (1 review written)

Until the beginning of 2017 the service we received was very good. I don't know if business objectives have changed, but since the start of the year, the service has really declined. Our regular claims take longer and longer to be paid, although they seldom vary but we always need to ring and chase and the answer is always that they seem to have been overlooked! How does that happen on a monthly basis? We pay over £100 per month and to be honest the excess is now so great it is hardly worth… Read Full Review

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★★☆☆☆

“A lot of money ”

Written on: 13/07/2017 by Reesefe167 (1 review written)

A lot of mmoney has been paid monthly for pet insurance but when claiming it doesn't seem worth having. After minor treatment for foreign body in ear costing nearly £300 I received £98. If I have another pet I would seriously think about doing a savings account for pet emergency, putting £50 a month into account instead of paying into pet insurance. Sorry but thankfully my dog has been quite well and not had to claim before, he's 11 now. When I work out how much insurance I've paid I could… Read Full Review

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★★☆☆☆

“Hassle.”

Written on: 27/06/2017 by jkHatch5 (1 review written)

Several contacts to and frow.Moved house last year,so changed vets, BUT current vet got previous clinical from my previous vet. Initial claim not accepted! Asked previous vet to fax through clinical history from previous vet, which they confirmed they had done. Then told by your "outfit" that they hadn't got it.I told them to contact my previous vet as I am sick of doing the right thing and not being believed.THEN request from yourselves to provide Dog Trust report when re-homed LUCKY I STILL… Read Full Review

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★★☆☆☆

“Could do better ”

Written on: 08/06/2017 by StewartRterrierman (1 review written)

Took our older dog here as our younger dog is with Petplan. Big mistake as what we thought was a legitimate claim took 5 weeks to sort. We felt like we were criminals due to having to claim Poor service. Not once did anyone call us with regards to our claim. First time I was called was from the Complaints Department who were very helpful and courteous… Read Full Review

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★★☆☆☆

“Claim”

Written on: 27/05/2017

I am very disappointed with Petplan. We were told when we got our dog that Petplan insurance was one of the best and my vet also said they were good. However over the last few claims I have submitted I feel they have tried every trick in the book not to pay out even when my vet believed they were justified. I would not use them again if I were to get another dog or recommend to anyone else… Read Full Review

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★★☆☆☆

“knowlegable efficient prompt”

Written on: 21/05/2017 by Alexis83 (1 review written)

pet plan staff very helpful emergency vets took long tim eto send over claim to pet plan which isn't good when the cost of treatment had to be paid in full up front… Read Full Review

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★★☆☆☆

“Insurance for dogs”

Written on: 03/05/2017 by Wiley224 (1 review written)

I am very unhappy with the amount my payments have increased over the years and also the vast increase in the excess amount. My dog who is now aged 13 needs medication for arthritis and because of the increase in my excess amount and monthly payments i am no better off with the insurance. When taking out a policy i think customers should be made aware that the monthly payments will drastically increase as their pet grows older… Read Full Review

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★★☆☆☆

“Disappointed in time and progress of claim”

Written on: 28/04/2017 by Jankenyon1 (1 review written)

First submitted claim I was told was either not received or could be held up in post room. Email was then sent by vet but was again supposedly not received. Finally another email was sent which was processed and hopefully I have been told money should be in my account in the next few days. Maybe I have just been unlucky but have been left feeling a bit disappointed… Read Full Review

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★★☆☆☆

“Lost part of the claim”

Written on: 24/04/2017 by SloaneSherwood (1 review written)

It took over 2 months and lots of prompts to pay out a claim. They paid for the first episode but there are two episodes on the claim form. Every time I contacted them they said my vets needed to provide the history. I've claimed for this condition over 20 times. They contacted my vets but the email didn't get there as address typed in incorrectly so email wasn't received, so it just got lost off the radar - I had to chase it up. The claim wasn't checked properly therefore £300 missed from… Read Full Review

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★★☆☆☆

“Increasing costs”

Written on: 15/04/2017 by Luiseanna (1 review written)

Yet again there has been an increase in my annual excess without me being informed as well as my monthly premiums. Every time I have submitted a claim it seems to get lost and instead of receiving payment in 10 days I have to phone numerous times and usually get the claim about a month later… Read Full Review

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★★☆☆☆

“Pet insurance claim”

Written on: 10/04/2017 by dillyboy (1 review written)

Took a month to settle claim. I spoke to an advisor who told me they had contacted my vet who had not responded. I spoke to my vets and they said this was not the case. I phoned Petplan again all within half an hour and this time a different advisor told me there was no reason the claim should not have been paid as they were not waiting for information. I asked to be contacted by post and I received an email. i asked for my claim to be settled by cheque and it was sent direct to my bank so not… Read Full Review

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★★☆☆☆

“1.Claim payment information 2. Travelling pets”

Written on: 01/04/2017 by RaeThan (1 review written)

1. Arranging payment of my recent claim has been straightforward and reasonably quick, however I would value more information as to how the sum is reached e.g. How has the excess been calculated - I don't recognise this figure. I always ask my vet for an itemised bill and would like an itemised account from you. 2. A general point and the reason why I would not recommend to a friend is the compulsion to pay for pet overseas travel . The vast majority of people do not travel abroad with their… Read Full Review

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★★☆☆☆

“No information”

Written on: 28/03/2017

The claim has been going on nearly 2 months with little information coming from PetPlan at all. Six weeks in to the claim there one request for full clinical history - why wasn't this asked for sooner? This was asked for after the out of hours vet chased it up as they are claiming their money. I was told the OOH vet organised the history. Then the claim was closed in under a week saying I hadn't provided information. I phoned and was told they had everything now and all was fine! Then a few… Read Full Review

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★★☆☆☆

“Confused!”

Written on: 23/02/2017 by LolaDuckworth192 (1 review written)

Information told by your telephonist is not the same as received in correspondence from yourselves. This is very misleading and distressing to clients. Poor service… Read Full Review

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★★☆☆☆

“Waited 6 weeks for claim to be paid”

Written on: 23/02/2017 by 3dogs (1 review written)

First, thank you for finally paying my claim, although not in my account yet. I have never insured my dogs before doing so with Pet Plan now that I am retired and on limited income. I thought it would be worth the premiums in order to make me feel more secure if anything unexpected happened to one of my dogs. I have been with you for more than 3 years and this was my first claim. I was told that you were the 'best' and only wanted the 'best'for my beloved dogs. I have been extremely… Read Full Review

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★★☆☆☆

“Insensitive letter”

Written on: 18/02/2017 by MadelynDowd (1 review written)

Although the service and payment was done with no fuss and pomp payment. I felt that the email sent to inform me that my claim had be delt with. It was the end of the email that I felt was insensitive as it wish me and my dog best wishes. As my dog had die due to this illness. Which they were aware of as I had tick the box on the claim form. This is the reason I have only given 2 stars… Read Full Review

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