Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.5 / 5
88% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Pet Plan UK Pet Insurance www.petplan.co.uk - Ask a question now

Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)
★☆☆☆☆

“I have been charged a 2nd incorrect excess and when I...”

Written on: 23/02/2020 by petlan (1 review written)

I have been charged a 2nd incorrect excess and when I disputed it I have been given different excuses. I have had to get my vet and the physiotherapist to confirm this is all one injury and claim and therefore my initial excess was enough but no one is listening to me. I will never use Pet plan again and I have told all my friends about the terrible service I have received so far. I am again going to have to spend time tomorrow trying to resolve this. I was also advised my claim would be… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“They know better than my vet”

Written on: 19/08/2019 by Suzibear (1 review written)

My dog was diagnosed in May 2019 as having IBD and was treated accordingly by my vet. Petplan went back to a visit he made to the vets in March 2018 for a case of diarrhoea caused by some cheap dog treats he had had, as noted in the vets records, he did not make another vets visit again until May 2019 because of chronic diarrhoea in recent weeks. Petplan decided that the visit in March 2018 was IBD and therefore he was out of his 12 months claim (why if my vet suspected it back then did she… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Delaying tactics”

Written on: 14/05/2019 by LondonRoth (1 review written)

Our Pet Plan claim for vet fees remains unpaid on the basis that it is due to be further reviewed in due course. On chasing it up again today (14th May), they reluctantly agreed that we 'should' hear a decision within the next 2-3 weeks (having claimed on 12th April). In the meantime, if our dog requires further veterinary attention, we should let him die because there is no possibility of Pet Plan giving any decision on paying any subsequent claim - they would act in the same way; ie delay any… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“poor ”

Written on: 03/10/2018 by jdonica50 (1 review written)

paid over 5 years , we have to put our poor cat to sleep and no help from Pet plan. why did we pay ?? another insurance company pay but don't cover… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Contact”

Written on: 07/09/2018 by Victoriamumble (1 review written)

I have been trying to call you regarding a claim everyday for the last 5 days. Even waited on hold for up to 23 minutes. And I still haven't got through to speak to anyone… Read Full Review

Report this review
Was this review helpful? 6 0
★☆☆☆☆

“only wanted to inform of pets death”

Written on: 27/03/2018 by humerusscootering (1 review written)

most horrid experience, been with petplan for years and years and yesterday I have had to put down my beloved pet of 17 years down. I called petplan to inform them. instead I got a person who was more interested of telling me that they needed my email address (which they already had!!) and how he needed to to go into my account to cancel my renew no sympathy or empathy and when I asked to speak to manager he realised he was in trouble and tried to put me off. Great service petplan NOT!!!!… Read Full Review

Report this review
Was this review helpful? 1 1
★☆☆☆☆

“Read the fine print - beware”

Written on: 07/03/2018 by Heidifilippi (1 review written)

My dog was diagnosed with lumps and the vet planned the operation, the vet then called me and told me Petplan has told him to treat every lump as a different diagnoses, and I have to pay the excess per diagnoses. One operation - different diagnoses. So the excess could be more than the operation. What an easy way to make money… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful Customer Service ”

Written on: 01/11/2017 by wdSharpe1965 (1 review written)

Still trying to sort out a claim after three months. Despite the vet confirming they have sent them the required information twice now, Pet plan keeps denying they have even spoken to the vets !! Spent another fruitless hour today trying to resolve the issue, but all I get is the usual from Customer Service saying that they will email the claims team as apparently we have sent all the correct information ! The CS rep explained that as they hadn't received my cats full medical history from the… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stressfull difficult never again ”

Written on: 18/10/2017 by Danidexter1 (1 review written)

Awful you make claiming difficult its awful when you should be making things easier for people never get back to me or do the things you say you're going to do have to conatantly phone chase where my claim is really bad never again will I buy pet insurance from you cant wait for my policy to end… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Claim”

Written on: 27/09/2017 by 127Rafferty (1 review written)

Paid petplan for many years for my pets. Changed vets not sure whether claims paid or not excess applied for each claim regardless continuation. Have to call help line to move claims along. Paperwork received shoddy and not clear how assessed. Definitely will not be using petplan for future pets it is a shambles… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely revolting customer service”

Written on: 22/09/2017 by jraspin (1 review written)

Absolutely revolting customer service. My mother's cat had a health issue over several months with the vet trying out various treatments. When it came to the claim the vet was slow to respond and even failed to send information they promised they would. In response, the completely unhelpful PetPlan said the case had gone on too long and just closed it. Of course, the ultimate twist of the knife was an email to say the claim wasn't refused, it just took too long but they hope this hasn't spoilt… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I have paid out over £ 1400-00 of vets fee and...”

Written on: 21/09/2017

I have paid out over £ 1400-00 of vets fee and received £ 195 -00 back. I am paying over £ 1000 per year for the policy . I have been a customer of pet plan for over twenty years and I am absolutely dismayed by the last pay out… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible ”

Written on: 26/08/2017 by 481Rivera (1 review written)

From the start of this claim all the way through. I have been lied to and treated badly. I will never recommend pet plan and will be removing my pets as soon as my cat has had treatment. Horrendous Staff need customer care training and need to learn that as conversations are recorded they will be found out… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Customer service ”

Written on: 18/08/2017 by Hendersoncj1977 (1 review written)

Missed one direct debit payment, received email requesting other payment date. Due to changing my job, different pay date, I was not allowed to change direct debit date or pay to months together on that date. Customer services attitude stunk, explained I had no monies till that date, suggested I borrowed it from SOMEONE! The ordacaty of pet plan. The next day a email, saying it was cancelled. Rude and expensive. To all, search around for the best for your pet, I did, and for the exact same… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor customer service”

Written on: 12/08/2017 by Trevinozw486 (1 review written)

Over 2 months to settle a basic claim, constantly delaying payment saying they needed more information, but when contacted told me they didn't need anything. Customer really poor - "systems and processes" constantly blamed for the delays which resulted in the customer being out of pocket… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid!”

Written on: 03/08/2017

Avoid Petplan Pet Insurance. Our Rabbit injured her leg a few months ago, she recently had an unrelated bout of Gut Stasis... Petplan refuse to pay out on this because... when she dislocated her leg she stopped eating, therefore they class it as a "linked condition". I tried explaining to them that any animal in pain will not eat, it's a standard reaction. They again declined saying her current Gut Stasis is linked to her leg because she stopped eating when she dislocated her leg... TWO… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Someone at Pet Plan doesn't want to do their job.”

Written on: 29/07/2017 by cmhreviewcentre (1 review written)

Pet Plan Pet Insurance - Dog In spite of my claim being very speedily handled it was made very stressful by some numskull at Petplan who informed my vets they wouldn't be paying out and that a whole new claim would have to be made. This would have been a lot of work for them, very inconvenient and further delaying my payment. They claimed that I had no policy, because they couldn't track it down by policy number and that they couldn't locate me by postcode. This was ridiculous as 1) It was a… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“shoking ”

Written on: 28/07/2017

i found the whole service shoking as i felt the entire team did nothing to get the information "they tried'' to retrieve. i did all the calling up and had no cobtact and had to make serveral trips up to my vet to get them to send the information which they did but got fobbed off by your company about them not sending it when i should have been lookin after my terrified and poorly cat. i only got to the bottom of it when i felt i had to hand my phone to the vet receptionist with a person on the… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Expensive and time consuming ”

Written on: 28/07/2017 by gkGoodwin497 (1 review written)

Have insured with petplan for 5yrs. Premiums started at £17 per month, now at £83 per month - so was more than a little surprised to hear that they only pay out 80% of the bill less the excess as my dog is now old. I should have re-read the small print last year! It also took 2 phone calls, an email and a letter to resolve my claim. … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Called in.. simply unprofessional ”

Written on: 26/07/2017

Having had a lumpy relationship with pet plan for the past couple of years, when it came to needing pet cover I found pet plan to be evasive. Having just called in to ask a question the operator was not ready to take my call, hurried to put her headset on and answered the phone "hello?" which was somewhat lacking in professionalism. My question was surrounding having to be my beloved dog to sleep and to check what I needed to do regarding pet plan. She told me that the company does not cover… Read Full Review

Report this review
Was this review helpful? 0 0
overview