written by Ayerskd445 on 21/11/2022
Pet Plan is an Absolute Disgrace You’re premium goes up every year excessively in jumps like £15 to £20. Started off at £35 and eight years later is £105 . They cover absolutely nothing . The £780 dental work was considered cosmetic and not covered . I have stopped the insurance now as the first time I make a claim because my dog got sick, nothing was covered because I had to pay 20% excess deductible which was the cost of the visit and so Pet Plan wiggled their way out of paying anything. I paid and they didn’t . I cannot for the life of me understand why I have been paying thousands of pounds over the years and nothing nothing nothing was ever covered under their terms . Pet Plan are a corrupt insurance . Put your money in a bank account for your pet and pay for things this way . Note I was paying £105 per month for a £4000 coverage Do you know that a simple scan and test was priced at £8000 so even if you have pet insurance your £4000 doesn’t even get you a test result let alone any treatment . And your excess on a £4000 claim will be £800 . So the actual coverage is only £3200. Meanwhile in four years you could have £5000 in your pets bank account and in 8 years over £10,000 saved for treatment . I massively regret paying into Pet Plan all these years . They only care about making money and not you pet.
written by Prashanthkumar1987 on 03/03/2020
Seamless and excellent service. No worries when with petplan
written by petlan on 23/02/2020
I have been charged a 2nd incorrect excess and when I disputed it I have been given different excuses. I have had to get my vet and the physiotherapist to confirm this is all one injury and claim and therefore my initial excess was enough but no one is listening to me. I will never use Pet plan again and I have told all my friends about the terrible service I have received so far. I am again going to have to spend time tomorrow trying to resolve this. I was also advised my claim would be delayed by another 7-10 days and then received an email stating my payment had been made less of course the 2nd excess which is incorrect
written by EmmettDougherty227 on 02/10/2019
The policy starts off as a good price but after year one the prices rocket up significantly (this year my increase was 15%, last year it was even more). They appear to think because its described as a lifetime policy you will feel locked in and pay whatever they decide to charge you. My dog had a cut to her paw when on holiday. The vets fee was just under £100. Even though the policy covered me they insisted I pay for a full vets report and an official translation of the report on top of the vets actual bill / receipt. They said I must pay for the cost of the vets report and the translation as that was not part of the dogs treatment. I had a vets bill giving a brief description of the treatment and cost breakdown, a receipt to show payment and to me this shows my claim was genuine. They were the ones asking for the extra report and translation yet they said that had to be done at my expense. I got the impression they were simply making it more expensive to avoid paying out even though I have an excellent claim history. You pay a premium service but when you try to claim they duck and dive.
written by Suzibear on 19/08/2019
My dog was diagnosed in May 2019 as having IBD and was treated accordingly by my vet. Petplan went back to a visit he made to the vets in March 2018 for a case of diarrhoea caused by some cheap dog treats he had had, as noted in the vets records, he did not make another vets visit again until May 2019 because of chronic diarrhoea in recent weeks. Petplan decided that the visit in March 2018 was IBD and therefore he was out of his 12 months claim (why if my vet suspected it back then did she not treat him accordingly for this illness). Despite numerous weekly calls chasing their decision when I appealed, they still insisted they knew best. Even my own vets letter confirming it was a result of cheap treats and not IBD had no effect on their final decision. Who knows best!!!!
written by LondonRoth on 14/05/2019
Our Pet Plan claim for vet fees remains unpaid on the basis that it is due to be further reviewed in due course. On chasing it up again today (14th May), they reluctantly agreed that we 'should' hear a decision within the next 2-3 weeks (having claimed on 12th April). In the meantime, if our dog requires further veterinary attention, we should let him die because there is no possibility of Pet Plan giving any decision on paying any subsequent claim - they would act in the same way; ie delay any decision indefinitely. We intend to take our complaint to the FS Ombudsman or sue Pet Plan for breach of policy. Pet Plan is useless - don't waste your time or money forking out on an ineffective insurance policy which is unlikely to pay out on any claim (at least in time to save your pet from dying).
written by jdonica50 on 03/10/2018
paid over 5 years , we have to put our poor cat to sleep and no help from Pet plan. why did we pay ?? another insurance company pay but don't cover ..
written by Victoriamumble on 07/09/2018
I have been trying to call you regarding a claim everyday for the last 5 days. Even waited on hold for up to 23 minutes. And I still haven't got through to speak to anyone
written by WrigleyS on 27/06/2018
We were devastated when our golden retriever puppy was diagnosed with elbow dysphasia at only 6 months old. Petplan have been amazing! Marley has had three expensive operations on his elbows all paid for by Petplan. They have also paid for hydrotherapy sessions to help with his rehabilitation. All claims were straightforward. Our dog can now walk without constant pain. I am so thankful to petplan, I don’t know what we would have done without them.
written by AnnabelMorgan334 on 31/03/2018
The advisor was very helpful in dealing with my distress of having a poorly pet.advised me what to do and how to make a claim and even sent the details of my policy which we could not find .very good service and my claim has been dealt with quickly.it nice to know we are covered by a good company that really cares about there policy holders
written by Willm321 on 30/03/2018
Our beautiful rescued Lurcher needed costly tests including a CT scan. He's an otherwise very fit 8 year old, so the results were a massive and devastating shock. Money was the last thing I needed to be worrying about, but I didn't have to; Pet Plan were brilliant! No quibbles, no errors, just quick payments and always sensitive emails, fitting for the seriousness of the diagnosis. There is no NHS for dogs so it would be useful to know more about the cost of tests and treatments, in advance of choosing insurance. It would be horrendous to know life-saving treatment was available, but was in-affordable. I always recommend Pet Plan and a life cover policy to people, it takes a big chunk of stress out of Vet visits. My future dogs will always be insured this way, so I can concentrate on giving them the love they deserve and any treatment they need, keeping them happy and healthy for as long as is humanly possible. Many thanks Pet Plan!
written by auntiejill on 29/03/2018
I cannot tell you how delighted I am with Petplan. I have been unfortunate enough to experience the death of one pet and am currently coping with a life-limiting condition of another. Petplan has been amazingly prompt in responding to my claims - which has ensured that the treatment and final weeks/months of my pets' lives have been/is as comfortable as possible. Added to this, the support of their website has been invaluable. Thank you Petplan. I recommend you one hundred percent.
written by on 29/03/2018
pet plan have always acted in a quick & professional manner when i have made a claim for injury / illness to my pet good information is always relayed to myself regarding any claim. I liked the way it was easy to complete the pet plan claim form and then hand back to my vet who completed their section and sent everything to pet plan made life so easy. The swiftness any claim has been dealt with also eased any concerns and knowing that my pet is covered for life is great
written by ddJordan1986 on 28/03/2018
I am very very happy with the speed of which petplan sorted out my claim.. extremely helpful...on calls x online chat also.. Our kitty was sent up to a specialist vets and the cost was approx £2700 plus extra bills from the main vet... I shall be changing my other two cats over to pet plan
written by on 27/03/2018
I couldn’t fault pet plan at all. I have had a poorly wee dog at times and dealing with pet plan was so easy and stress free . Anyone I have spoke to on the phone has always been professional and caring. I would highly recommend Pet plan to everyone. Any claim I have ever made has been dealt with so quickly and efficiently. I wouldn’t consider ever going with any other organisation . 10/10 from me . I think all staff members must definately be big animal lovers as they are so sympathetic and understanding . Keep up the excellent service Thanks
written by humerusscootering on 27/03/2018
most horrid experience, been with petplan for years and years and yesterday I have had to put down my beloved pet of 17 years down. I called petplan to inform them. instead I got a person who was more interested of telling me that they needed my email address (which they already had!!) and how he needed to to go into my account to cancel my renew no sympathy or empathy and when I asked to speak to manager he realised he was in trouble and tried to put me off. Great service petplan NOT!!!!
written by Hessil131 on 25/03/2018
Would never use any other pet insurance. Petplan always pay a claim quickly with no questions. It really is peace of mind insurance. And As a dog groomer I recommend pet plan to all my customers too .
written by Witchyladyjo on 24/03/2018
Pet Plan Cover for Life pet insurance gives you peace of mind knowing that whatever life throws at your beloved pet, their medical costs will be taken care of by Pet Plan in a quick and efficient manner. Also when your best friend becomes sick or injured it’s extremely reassuring knowing that they can receive the best medical attention without causing you financial hardship. When my best friend and medical alert dog Jensen become sick recently, my claim was settled quickly and painlessly with no intervention needed by myself. Although my boy is by no way better yet he is however on the long road to making a full recovery I hope for I don’t know what I would do without him. I always insure my pets with Pet Plan and would have no hesitation in recommending Pet Plan Insurance to anyone. The staff on the telephone are extremely polite, helpful and friendly, Their website is easy to navigate and claims are settled swiftly and painlessly.
written by Grieves on 23/03/2018
Thank you for your kind remarks Tia is back to her usual buoyant self, causing total mayhem. Your very quick response to reimburse the payment made to the vets is very much appreciated, when we rang Pet Plan to speak to one of your staff they were so lovely and helped us by sending a claims form immediately we can not thank them enough for their professional attitude, once again your service was speedy and professional many thanks.
written by PxRx on 23/03/2018
My sweet lovely cat came to live with me just over a year ago. She was 15 and was poorly almost as soon as she came. Petplan have never quibbled about making payments towards her care. The policy was given to me by the rescue centre and I continued the premiums. I am so glad for this insurance otherwise I’m not sure my little kitty would have been able to have all the vet care she has needed. It is such a relief to know I have help with the fees.
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