Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.5 / 5
88% of users recommend this
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★☆☆☆

“Annual price increases are very high. Lots of exclusions ”

Written on: 02/10/2019 by EmmettDougherty227 (1 review written)

The policy starts off as a good price but after year one the prices rocket up significantly (this year my increase was 15%, last year it was even more). They appear to think because its described as a lifetime policy you will feel locked in and pay whatever they decide to charge you. My dog had a cut to her paw when on holiday. The vets fee was just under £100. Even though the policy covered me they insisted I pay for a full vets report and an official translation of the report on top of the… Read Full Review

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★☆☆☆☆

“They know better than my vet”

Written on: 19/08/2019 by Suzibear (1 review written)

My dog was diagnosed in May 2019 as having IBD and was treated accordingly by my vet. Petplan went back to a visit he made to the vets in March 2018 for a case of diarrhoea caused by some cheap dog treats he had had, as noted in the vets records, he did not make another vets visit again until May 2019 because of chronic diarrhoea in recent weeks. Petplan decided that the visit in March 2018 was IBD and therefore he was out of his 12 months claim (why if my vet suspected it back then did she… Read Full Review

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★☆☆☆☆

“Delaying tactics”

Written on: 14/05/2019 by LondonRoth (1 review written)

Our Pet Plan claim for vet fees remains unpaid on the basis that it is due to be further reviewed in due course. On chasing it up again today (14th May), they reluctantly agreed that we 'should' hear a decision within the next 2-3 weeks (having claimed on 12th April). In the meantime, if our dog requires further veterinary attention, we should let him die because there is no possibility of Pet Plan giving any decision on paying any subsequent claim - they would act in the same way; ie delay any… Read Full Review

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★☆☆☆☆

“poor ”

Written on: 03/10/2018 by jdonica50 (1 review written)

paid over 5 years , we have to put our poor cat to sleep and no help from Pet plan. why did we pay ?? another insurance company pay but don't cover… Read Full Review

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★☆☆☆☆

“Contact”

Written on: 07/09/2018 by Victoriamumble (1 review written)

I have been trying to call you regarding a claim everyday for the last 5 days. Even waited on hold for up to 23 minutes. And I still haven't got through to speak to anyone… Read Full Review

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★★★★★

“Fantastic pet insurance ”

Written on: 27/06/2018 by WrigleyS (1 review written)

We were devastated when our golden retriever puppy was diagnosed with elbow dysphasia at only 6 months old. Petplan have been amazing! Marley has had three expensive operations on his elbows all paid for by Petplan. They have also paid for hydrotherapy sessions to help with his rehabilitation. All claims were straightforward. Our dog can now walk without constant pain. I am so thankful to petplan, I don’t know what we would have done without them… Read Full Review

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★★★★★

“Good service ”

Written on: 31/03/2018 by AnnabelMorgan334 (1 review written)

The advisor was very helpful in dealing with my distress of having a poorly pet.advised me what to do and how to make a claim and even sent the details of my policy which we could not find .very good service and my claim has been dealt with quickly.it nice to know we are covered by a good company that really cares about there policy holders… Read Full Review

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★★★★★

“Support at the hardest of times”

Written on: 30/03/2018 by Willm321 (1 review written)

Our beautiful rescued Lurcher needed costly tests including a CT scan. He's an otherwise very fit 8 year old, so the results were a massive and devastating shock. Money was the last thing I needed to be worrying about, but I didn't have to; Pet Plan were brilliant! No quibbles, no errors, just quick payments and always sensitive emails, fitting for the seriousness of the diagnosis. There is no NHS for dogs so it would be useful to know more about the cost of tests and treatments, in… Read Full Review

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★★★★★

“Petplan is amazing!”

Written on: 29/03/2018 by auntiejill (1 review written)

I cannot tell you how delighted I am with Petplan. I have been unfortunate enough to experience the death of one pet and am currently coping with a life-limiting condition of another. Petplan has been amazingly prompt in responding to my claims - which has ensured that the treatment and final weeks/months of my pets' lives have been/is as comfortable as possible. Added to this, the support of their website has been invaluable. Thank you Petplan. I recommend you one hundred percent… Read Full Review

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★★★★★

“Insurance claim for lameness to dog”

Written on: 29/03/2018

pet plan have always acted in a quick & professional manner when i have made a claim for injury / illness to my pet good information is always relayed to myself regarding any claim. I liked the way it was easy to complete the pet plan claim form and then hand back to my vet who completed their section and sent everything to pet plan made life so easy. The swiftness any claim has been dealt with also eased any concerns and knowing that my pet is covered for life is great… Read Full Review

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★★★★★

“Kitten had damaged hip”

Written on: 28/03/2018 by ddJordan1986 (1 review written)

I am very very happy with the speed of which petplan sorted out my claim.. extremely helpful...on calls x online chat also.. Our kitty was sent up to a specialist vets and the cost was approx £2700 plus extra bills from the main vet... I shall be changing my other two cats over to pet plan… Read Full Review

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★★★★★

“Absolutely amazing insurance”

Written on: 27/03/2018

I couldn’t fault pet plan at all. I have had a poorly wee dog at times and dealing with pet plan was so easy and stress free . Anyone I have spoke to on the phone has always been professional and caring. I would highly recommend Pet plan to everyone. Any claim I have ever made has been dealt with so quickly and efficiently. I wouldn’t consider ever going with any other organisation . 10/10 from me . I think all staff members must definately be big animal lovers as they are so… Read Full Review

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★☆☆☆☆

“only wanted to inform of pets death”

Written on: 27/03/2018 by humerusscootering (1 review written)

most horrid experience, been with petplan for years and years and yesterday I have had to put down my beloved pet of 17 years down. I called petplan to inform them. instead I got a person who was more interested of telling me that they needed my email address (which they already had!!) and how he needed to to go into my account to cancel my renew no sympathy or empathy and when I asked to speak to manager he realised he was in trouble and tried to put me off. Great service petplan NOT!!!!… Read Full Review

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★★★★★

“Simply the best ”

Written on: 25/03/2018 by Hessil131 (1 review written)

Would never use any other pet insurance. Petplan always pay a claim quickly with no questions. It really is peace of mind insurance. And As a dog groomer I recommend pet plan to all my customers too… Read Full Review

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★★★★★

“Pet Plan Covet for Life gives you peace of mind ”

Written on: 24/03/2018 by Witchyladyjo (1 review written)

Pet Plan Cover for Life pet insurance gives you peace of mind knowing that whatever life throws at your beloved pet, their medical costs will be taken care of by Pet Plan in a quick and efficient manner. Also when your best friend becomes sick or injured it’s extremely reassuring knowing that they can receive the best medical attention without causing you financial hardship. When my best friend and medical alert dog Jensen become sick recently, my claim was settled quickly and painlessly… Read Full Review

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★★★★★

“Settlement of vets bill.”

Written on: 23/03/2018 by Grieves (1 review written)

Thank you for your kind remarks Tia is back to her usual buoyant self, causing total mayhem. Your very quick response to reimburse the payment made to the vets is very much appreciated, when we rang Pet Plan to speak to one of your staff they were so lovely and helped us by sending a claims form immediately we can not thank them enough for their professional attitude, once again your service was speedy and professional many thanks… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/03/2018 by PxRx (1 review written)

My sweet lovely cat came to live with me just over a year ago. She was 15 and was poorly almost as soon as she came. Petplan have never quibbled about making payments towards her care. The policy was given to me by the rescue centre and I continued the premiums. I am so glad for this insurance otherwise I’m not sure my little kitty would have been able to have all the vet care she has needed. It is such a relief to know I have help with the fees… Read Full Review

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★☆☆☆☆

“Read the fine print - beware”

Written on: 07/03/2018 by Heidifilippi (1 review written)

My dog was diagnosed with lumps and the vet planned the operation, the vet then called me and told me Petplan has told him to treat every lump as a different diagnoses, and I have to pay the excess per diagnoses. One operation - different diagnoses. So the excess could be more than the operation. What an easy way to make money… Read Full Review

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★★★★★

“Speedy payment”

Written on: 27/11/2017 by TaraChoate (1 review written)

Claim paid with no issues or problems, very grateful for the efficient cover… Read Full Review

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★★★★★

“my archie best beautiful boy ”

Written on: 22/11/2017 by archinator (1 review written)

Our Archie recently passed he was thirteen he was covered with petplan after we met each other at dogs home he had a lot of medical problems petplan were marvellous never queried his claims for allergies etc I can't thank them enough and the caring thoughtful letter and conversation on telephone were so caring as though they had lost their dog. Archie is so missed he was a beautiful xbreed part collie he had a lovely temperament we loved him dearly thank you petplan for your devotion and… Read Full Review

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