Marks & Spencer Pet Insurance Reviews - bank.marksandspencer.com

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★★☆☆☆
1.9 / 5
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  • Customer service

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Marks and Spencer Pet Insurance

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Latest Reviews

★★★★★

“Amazing”

Written on: 28/06/2022 by ConnorHansen (1 review written)

Wouldn’t use another company. They have been amazing from start to the very sad end. 3 different claims over 6 years and paid out on all no complications. Even gave us the purchase price back when she sadly passed. Quality service and very sensitive to us when we informed them she had gone. Really shocked to see the other poor reviews on here. Would Always use again… Read Full Review

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★☆☆☆☆

“Terrible use of the M&S branding”

Written on: 20/06/2022 by Conrad358 (1 review written)

Just awful, avoid and take your business elsewhere. They don't pay out… Read Full Review

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★☆☆☆☆

“Awful customer service do not buy! ”

Written on: 24/04/2022 by Dobsontv135 (1 review written)

I recently tried to claim for my cats treatment. It took four months to be told the claim wasn't covered by the policy. The customer service is awful and I have had to spend several hours on the phone followed up by several letters. Have cancelled my policy and would not advise anyone to go with them. Really, really disappointed… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 16/02/2022 by Julianaj235 (1 review written)

Not a service I would expect from marks and spencer. Customer service awful. Avoid… Read Full Review

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★☆☆☆☆

“Avoid avoid !!! ”

Written on: 31/12/2021 by Jeff1234598 (1 review written)

They will not cover costs of surgery if there is 3 different lumps to cut off They will classify it as 3 different surgeries even if it was done during one quick visit. I paid full amount of £700 costs Why do I pay this insurance? Absolutely disappointed They are winners we are loosers Avoid… Read Full Review

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★★☆☆☆

“Hiked premium and rude customer services”

Written on: 10/12/2021 by ianmkearns (1 review written)

Was with M&S Pet Insurance for two years, slight premium increase after year one which was to be expected however after year two it was increased by about 40% with no claims in the previous year, no change of address and no health concerns of the animals albeit one year older. Found another provider, cheaper monthly premium within minutes. Called M&S back and got the most rude customer service adviser who didnt even ask why we were leaving or want to do anything to resolve it. They got in a… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS ”

Written on: 02/12/2021 by flPatterson125 (1 review written)

Do not go with marks and Spencer pet insurance, avoid at all costs!!! Passed from pillar to post, my claim has gone to there underwriters called the Cotswold Group, nightmare!!! Put your money somewhere else, so stressful … Read Full Review

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★☆☆☆☆

“No payout ”

Written on: 05/09/2021 by Nasus123 (1 review written)

My dog attacked my daughters dog. Unfortunately he caught my daughters dog eye and the eye had to be removed. This was late on a Friday. Couldn't get through to the third party section until the Wednesday. The dog had to get his op on the Monday. M&S wouldn't pay out because firstly I had already paid for the op. No choice- bill had to be paid. Secondly, they reckoned I wasn't negligible, so they denied the claim. It was an accident, but why do we pay insurance?,,,, I thought M&S were… Read Full Review

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Was this review helpful? 3 0
★★☆☆☆

“They sign you up with a good price they attempt...”

Written on: 11/08/2021 by MosheCooke27 (1 review written)

They sign you up with a good price they attempt a disgraceful renewal price increase. A £130 price increase in the second year is just not acceptable with no claim and no problems. A new customer is quoted what I paid last year. So existing customers are expected to cross subsidise new ones. When I rang to discuss I was informed I had called them on the wrong number even though I rang their quoted number on the renewal letter. I was put on hold and eventually transfered. I asked if they had… Read Full Review

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★☆☆☆☆

“Won't pay out for operation on my Dachshund puppy.”

Written on: 07/05/2021 by Highlander1949 (1 review written)

I went with M&S as I thought they would be one of the best but they are not. When my puppy was born he had an undecended testicle, when I took him for his vaccinations the vet said it could take 6 months so it was 9 months when I took him back as the vet told me if it wasnt removed it would most likely turn cancerous, I paid for the operation £560 I then phoned the insurance company only to be told they don't pay out for castration I did explain to them that if his testicle was in the right… Read Full Review

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★☆☆☆☆

“Its not a lifetime policy”

Written on: 07/04/2021 by tqMcDermott36 (1 review written)

They sell it as a "lifetime policy" but it isnt because they treat very year individually. If your pet has a condition which needs treatment over more than one year they will charge you the excess for each year. For example if your policy is renewable on 5th January and you go to the vet on say 30th December for a consultation but dont go for treatment until January 8th they will deduct the excess for the year the consultation is in and again for the year of the treatment. This happened to me… Read Full Review

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★☆☆☆☆

“Death of pet”

Written on: 30/09/2020 by Danielsum230 (1 review written)

Dreadful service from this company. Insured our much loved dog with M&S as a puppy in 2007 Over the years the premium increased From £12:60 to £58 monthly at this point my dog was twelve and I had never claimed anything on the policy. I rang to ask why there had been such an increase, I was advised to change to standard policy instead of premier, I did this January 2019 . Sadly we lost our beloved pat at age 13 years 4 months during those years I have paid literally thousands of pounds… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“ABSOLUTE SCAM. AVOID AVOID AVOID. ”

Written on: 15/09/2020

As we all know, Covid 19 was a global pandemic shutting down the world for a long period of time. This included vets practices (emergencies only). Because my 6yo french bulldog had not been able to attend his yearly health check due MID LOCKDOWN, when he had to have a procedure done with his yearly check up marginally out of date due to C19, m&s pet insurance refused to pay the bill. We've been paying £80 a bloody month for 6 years for 2 dogs and they cant even cover a £500 bill, because… Read Full Review

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★☆☆☆☆

“No service from this company”

Written on: 22/07/2020 by John691 (1 review written)

No service at all from this company, no replies to queries, no explanations as to whey costs are not being covered in repeated claims… Read Full Review

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★☆☆☆☆

“Death of a pet”

Written on: 10/02/2020 by Hoffmanbl301 (1 review written)

My beautiful 11 year old spaniel died recently after a very sudden illness. Because of his age the only claim I am making is for the euthanasia and cremation cost. The claims department have decided that they need to investigate his medical history before they can possibly make a decision on whether or not to pay this. They were very happy to insure my pet but when needed they have completely let me down. At what is a very difficult time for my family, their behaviour has been appalling. Do… Read Full Review

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Was this review helpful? 10 0
★☆☆☆☆

“Outrageous price increase”

Written on: 31/01/2020 by Williamwilberforce (1 review written)

Our paperwork arrived with our dog’s date of birth recorded incorrectly by just 12 days. I rang them to correct the error and was told the policy would increase by over £12. This is not an admin fee but apparently it costs significantly more to insure a puppy born on 13th not 1st month. Very unimpressed. Will look for insurance elsewhere in future… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Avoid M&S pet insurance”

Written on: 24/01/2020

We have been with M&S to insure our Dogue do Bordeaux for years. She had a prolapsed disc in her neck in 2016 and therefore it has proved impossible for us to insure her with another company who would cover the existing problem....hence us staying with M&S for so long. My dog is now 10 so age isn't on her side either. They have been putting up the premium by around £40 per year and last year we were paying £206 per month! This year they have quoted us £350.10 per month despite us only having… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Don't bother paying for pet insurance with M&S”

Written on: 20/09/2019

Last December we switched our pet insurance to M&S because of the attractive offers they have on their website. During July this year our vets decided that our dog who needed an operation to remove a tumour that had grown to the size of a golf ball. Although there was a small growth last year the vets advised that they wouldn't operate then as it would require a general anaesthetic and the growth wasn't big enough to warrant an operation. Once the benign tumour had grown to become uncomfortable… Read Full Review

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★★★★★

“Prompt payout ”

Written on: 19/07/2019 by AdeleSmith51 (1 review written)

Riley got ill a few weeks ago. And then some. We got a diagnosis of diabetes which required a stay at the vet and expensive medication. Then a couple of weeks ago he had a flare up of pancreatitis. That again required a stay with the vet. Finally (hopefully) he presented with heart disease two weeks ago. Back in for treatment. At every stage my claim has been dealt with swiftly. I’m very grateful for this as I’m only too painfully aware of how much it’s costing to keep my much loved cat… Read Full Review

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★☆☆☆☆

“COMPANY FROM HELL CUSTOMER SERVICE A DISGRA”

Written on: 17/04/2019 by williambrown123 (1 review written)

Stay away from this company total disgrace all round but they take your money easy, when there is a claim they don,t want to know customer service a disgrace I could go on and on be warned stay away… Read Full Review

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