Marks & Spencer Pet Insurance Reviews - bank.marksandspencer.com

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Marks and Spencer Pet Insurance

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Latest Reviews

★☆☆☆☆

“Death of pet”

Written on: 30/09/2020 by Danielsum230 (1 review written)

Dreadful service from this company. Insured our much loved dog with M&S as a puppy in 2007 Over the years the premium increased From £12:60 to £58 monthly at this point my dog was twelve and I had never claimed anything on the policy. I rang to ask why there had been such an increase, I was advised to change to standard policy instead of premier, I did this January 2019 . Sadly we lost our beloved pat at age 13 years 4 months during those years I have paid literally thousands of pounds… Read Full Review

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★☆☆☆☆

“ABSOLUTE SCAM. AVOID AVOID AVOID. ”

Written on: 15/09/2020

As we all know, Covid 19 was a global pandemic shutting down the world for a long period of time. This included vets practices (emergencies only). Because my 6yo french bulldog had not been able to attend his yearly health check due MID LOCKDOWN, when he had to have a procedure done with his yearly check up marginally out of date due to C19, m&s pet insurance refused to pay the bill. We've been paying £80 a bloody month for 6 years for 2 dogs and they cant even cover a £500 bill, because… Read Full Review

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★☆☆☆☆

“No service from this company”

Written on: 22/07/2020 by John691 (1 review written)

No service at all from this company, no replies to queries, no explanations as to whey costs are not being covered in repeated claims… Read Full Review

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★☆☆☆☆

“Death of a pet”

Written on: 10/02/2020 by Hoffmanbl301 (1 review written)

My beautiful 11 year old spaniel died recently after a very sudden illness. Because of his age the only claim I am making is for the euthanasia and cremation cost. The claims department have decided that they need to investigate his medical history before they can possibly make a decision on whether or not to pay this. They were very happy to insure my pet but when needed they have completely let me down. At what is a very difficult time for my family, their behaviour has been appalling. Do… Read Full Review

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★☆☆☆☆

“Outrageous price increase”

Written on: 31/01/2020 by Williamwilberforce (1 review written)

Our paperwork arrived with our dog’s date of birth recorded incorrectly by just 12 days. I rang them to correct the error and was told the policy would increase by over £12. This is not an admin fee but apparently it costs significantly more to insure a puppy born on 13th not 1st month. Very unimpressed. Will look for insurance elsewhere in future… Read Full Review

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★☆☆☆☆

“Avoid M&S pet insurance”

Written on: 24/01/2020

We have been with M&S to insure our Dogue do Bordeaux for years. She had a prolapsed disc in her neck in 2016 and therefore it has proved impossible for us to insure her with another company who would cover the existing problem....hence us staying with M&S for so long. My dog is now 10 so age isn't on her side either. They have been putting up the premium by around £40 per year and last year we were paying £206 per month! This year they have quoted us £350.10 per month despite us only having… Read Full Review

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★☆☆☆☆

“Don't bother paying for pet insurance with M&S”

Written on: 20/09/2019

Last December we switched our pet insurance to M&S because of the attractive offers they have on their website. During July this year our vets decided that our dog who needed an operation to remove a tumour that had grown to the size of a golf ball. Although there was a small growth last year the vets advised that they wouldn't operate then as it would require a general anaesthetic and the growth wasn't big enough to warrant an operation. Once the benign tumour had grown to become uncomfortable… Read Full Review

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★★★★★

“Prompt payout ”

Written on: 19/07/2019 by AdeleSmith51 (1 review written)

Riley got ill a few weeks ago. And then some. We got a diagnosis of diabetes which required a stay at the vet and expensive medication. Then a couple of weeks ago he had a flare up of pancreatitis. That again required a stay with the vet. Finally (hopefully) he presented with heart disease two weeks ago. Back in for treatment. At every stage my claim has been dealt with swiftly. I’m very grateful for this as I’m only too painfully aware of how much it’s costing to keep my much loved cat… Read Full Review

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★☆☆☆☆

“COMPANY FROM HELL CUSTOMER SERVICE A DISGRA”

Written on: 17/04/2019 by williambrown123 (1 review written)

Stay away from this company total disgrace all round but they take your money easy, when there is a claim they don,t want to know customer service a disgrace I could go on and on be warned stay away… Read Full Review

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★☆☆☆☆

“Renewal”

Written on: 18/01/2018 by tfMcDougall65 (1 review written)

They are great at paying out when required but they have put my policy up by over £600 for my 11 year old dog who has no issues. Been with them for years but sadly time for a change as they won’t budge on price.. very disappointed… Read Full Review

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★★★★★

“Pet Insurance”

Written on: 26/07/2017 by Huntcw211 (1 review written)

Claim paid in full, no quibble, no fuss easy to use! Would highly recommend… Read Full Review

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★☆☆☆☆

“Disgusting increases in cost as our dog has got older.”

Written on: 07/01/2016 by ReginaDaugherty190 (1 review written)

The quoted cost for this year for our 13 year old Labrador is £3771 per annum. Outrageous. We have never had a significant claim. Last year we paid approximately £2800. I wish we had paid money into an account for when he was young and saved for any potential problems. Do not insure with Marks and Spencer!!!!!!… Read Full Review

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Angelaro's Comment

Written on: 18/11/2017

Totally agree with you. In fact I don't think they want to insure older dogs. I have just had a renewal notice for my 11 year old Golden Retriever and it is just over £2000 for the year. Last year I paid£1500. In the letter they say, "You have been with us many years but you might be able to find it cheaper with another company."

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★☆☆☆☆

“avoid”

Written on: 13/12/2015 by Tuckermf170 (1 review written)

on last years renewal they charged me twice, messed up my credit card, and then compounded the mistakes with further ones. this year they raised my 6 year old dogs insurance from £1800 to £2800!!!! they would not budge on the new quote. they are purely a money making machine for M&S. you have been warned… Read Full Review

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★★★☆☆

“Disgusted with current premium but a fair overall review”

Written on: 17/03/2015 by Karla134 (1 review written)

I have premium policies for both of my dogs with M&S, and have done so for 5 years. Unfortunately, I'm disgusted with M&S's recent revision of both my dogs' policies, but one in particular. To be fair to M&S, in the first year one of my Yorkshire terrier's had to have a hip replacement at a cost of £7000. Thank goodness for pet insurance! The sad part is that we have been paying for that ever since, with ridiculous premium increases year on year. This year's was particularly special, at… Read Full Review

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Jac4691's Comment

Written on: 12/11/2015

I too have pet insurance with m&s and am now paying £620 a month for my 2 boxers plus 20% on one of them! Seriously, now my girls are old I can't afford to treat them!

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★☆☆☆☆

“just try and claim! ”

Written on: 23/02/2015

l took out this insurance as Marks and Spencer always has a good name, worst thing I ever did. My dog had a growth removed and they sent a cheque for £3.50 when the bill was nearly four hundred pounds. Now fighting to get reinbursed, next step the omnibusman. Read small print very carefully. Found the claims staff abrupt to the point of rudeness, never had such poor treatment and looking at the reviews so have a lot of others. Come on marks and spencer, is this the way to go?… Read Full Review

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★★★★★

“Excellent service”

Written on: 21/02/2015 by MyahCaldwell (1 review written)

My dog had to have operation on his slipped disc . Insurance was great no problems payed out quickly and my new policy has not increased dramatically . Happy with everything so have insured again for this year… Read Full Review

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★☆☆☆☆

“Overpriced”

Written on: 19/12/2014 by pnMcBride100 (1 review written)

Have used m&s to insure my two westies. As previous reviewers have said premiums have increased dramatically. The premium to insure my oldest dog(8yrs old) is nearly £1000 a year add to this the excess of £70 or so and it is cost prohibitive.Even though she has pre existing medical conditions I have now insured her with Royal sun alliance for £22 a month. The difference in the premiums I am putting into a savings account so fingers crossed I don't need to make any large claims on the pre… Read Full Review

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★☆☆☆☆

“Not what you'd expect”

Written on: 17/11/2014 by LilyDobson (1 review written)

Have had M and spencer pet insurance for my moggy for the last 7 years. Each year, despite no claims it has risen sharply. I decided not to renew at the end of this years policy and cancelled my diret debit with my bank. Two weeks letter I have received a very threatening letter from the CustomerService Director saying that i have been served a default notice and that they will take action on me if I don't respond in 7 days. I was very anxious so called them up and they said to ignore the… Read Full Review

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Denisevaughan's Comment

Written on: 27/11/2014

I have also had a disappointing experience with my Bichon. I made a claim when she was 2 but not since and she is now 6. The costs have almost tripled in that time. when I rang for an explanation i was told my only options were to close and renew leaving her with no cover for the previous condition! I even had to wait until the end of the year to do that! Have managed to cover 3 dogs for not much more with another company. Plan to change every year to the best deal until I need to claim or they get older if the same happens again.

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Jane223's Comment

Written on: 09/12/2014

I have had exactly the same experience with the same threats made and a default notice after I cancelled my DD which had gone up to £199!!!. My insurance more than quadrupled during three years for the older of my two dogs. And multiplied by five with my younger dog, going from £12.00 a month to £51.00 a month. DO NOT INSURE WITH M&S once they have you hooked, they will just put up the premiums without any real justification.

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★★★★☆

“Had a policy 10 years. No problems”

Written on: 16/08/2014 by katie.harker.980 (1 review written)

Had cat insurance for 10 years. Started off £7.10 per month. I didn't claim anything until the last few years. Now my cat has passed away and insurance cancelled, I had a summary and it showed I had claimed roughly £500 in total. It rose a few pounds over the years, in the later years I rang up, said I'm not happy with the renewal and they dropped it. In the last few years, it rose from £14-17-£26. I didn't argue the last one as I had claimed and I thought meh, leave it. I did not have any… Read Full Review

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★☆☆☆☆

“My policy has increased by 50% this year ”

Written on: 14/07/2014 by ClaytonBenson354 (1 review written)

I purchased my insurance 4 years ago, during this time I have made one small claim only (For a non repetitive rash) This year my insurance has gone up by 50% since last year which is unacceptable! I always thought M&S was a company to trust. I feel cheated!… Read Full Review

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