Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.4 / 5
87.6% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★★★★★

“Excellent service”

Written on: 30/11/2018 by PRBullen (1 review written)

I have just made 2 claims for my 9 year old cavalier both unrelated, the claims were paid promptly and the amount paid was exactly as I expected under the policy, all reductions, excess and 20 percent for over 8 years were all explained. Very impressive service… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 23/11/2018 by LGDSL (1 review written)

This company has cost me thousands of pounds for not accepting 2 claims. But after the first one they failed to let me know. Then declined the 2nd one. And let me know over a month later. Now they have put me in to debt. I would never recommend them to anybody. Absolutely useless and very unhelpful. Thanks K. Pitney at the claims team. For ruining my financial situation just before Christmas. Shame you can't give zero stars… Read Full Review

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★☆☆☆☆

“ Totally Disgraceful service ”

Written on: 21/11/2018 by StephenPownall (1 review written)

My dog Billy was recently involved in a road traffic accident, he got out the garden ran across the road and got hit. Upto now the vet fees are upto £1700 ish and still going, my vet cover was upto £1000 which wouldn’t cover it all but would have been a big help, anyway these conning scrotes are saying my claim is void as he shouldn’t have been able to escape. What a load of rubbish he’s a Patterdale terrier and it’s in there nature to climb, dig, explore and generally be mischievous… Read Full Review

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★☆☆☆☆

“Double payment of policy excess.”

Written on: 18/11/2018

I insured my cat with animal friends. I was aware that I had to pay the first £99 of any claim plus 20% of any thing over this amount. I did not know that if treatment for the same condition continued into the next policy year that I would have to pay the excess again. This is totally unfair. In my case they paid out £84.56 out of a bill for £295.58. They must catch out hundreds of customers with this dodge every year… Read Full Review

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★☆☆☆☆

“Immediate Refusal to Pay Out”

Written on: 17/11/2018 by Joff (21 reviews written)

I wish I had read all the awful but clearly truthful reviews about Animal Friends. Insurance taken out and shortly afterwards, vet noticed a small wart which was recorded as such. 6 months later it had grown, was removed and found to be malignant. Animal friends immediately refused claim, stating it was found in the 14 day period. Firstly, it was more than 14 days, it was found and recorded as a probable wart prior to her Speying and the 24 day period regardless is to avoid someone claiming for… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 17/11/2018 by MarleePerry179 (1 review written)

DO NOT USE Animal Friends to insure your pet. Your vet will probably tell you the same. My vet told me they are notorious for finding loop holes in their policy wording and not paying out. My dog had a benign tumour in her mouth removed and they refused to pay out because of the exclusion-any dental or gum treatment including root canal, which obviously refers to any work done with regards to oral dental hygiene and dentistry work. Which my dogs op was not. My vet disagreed with animal friends… Read Full Review

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★☆☆☆☆

“Anything to avoid paying out !!!”

Written on: 09/11/2018 by tigerthomas (1 review written)

To avoid me using bad language here - just DON'T use this lot… Read Full Review

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★☆☆☆☆

“Awfull go elsewhere”

Written on: 07/11/2018 by Hounder (1 review written)

Insured with them for 6 years put in my first claim in october had to pay £100!!!! excess then find out i have to pay 35% of the remaining as my dog is now over 8 years then just when I thought the claim was a continuation I find that I have to pay another £100!!!! excess as my policy had renewed so out of £330 I managed to get £52 back what a joke will never use these again go with PET PLAN not these people… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 24/10/2018 by 284Roberts (1 review written)

DO NOT USE THIS COMPANY THEY WILL ONLY PAY OUT FOR SMALL AMOUNTS THEY LOOK FOR ANY REASON NOT TO PAY A CLAIM I WOULD NEVER USE THEM AGAIN STAY AWAY… Read Full Review

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★☆☆☆☆

“Animal friends insurance”

Written on: 19/10/2018 by Pauldaveena (1 review written)

Please DO NOT USE animal friends insurance. We have paid this insurance for years. I made a claim 3 yrs ago as my dog had cancer. She has now developed a skin lesion, which the vet has said is not cancer and the insurance are refusing to pay out. Please save your money or choose another insurance company. ABSOLUTELY FUMING PLEASE SHOP ELSEWHERE FOR YOUR COVER… Read Full Review

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★☆☆☆☆

“Do not use this company for your pet insurance ”

Written on: 04/10/2018 by Kareemd56 (1 review written)

Please do not use ANIMAL FRIENDS pet insurance.Our much loved dog was rushed to the emergency vets with chronic heart disease, he was first noted with a heart murmur two years ago , but the vets told us , it was not serious , the insurance company new about this , but still kept taking payments of us for two years , when we got the vets bill of over £3000 , they are now refusing to pay any money out at all , we are devastated !!! He is now on tablets for the rest of his life which are costing… Read Full Review

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★☆☆☆☆

“Save Your Money”

Written on: 20/08/2018 by EssexBetty (1 review written)

High monthly contributions and when you need them most this company will pay peanuts towards your vets fees. Lots of dodges - you'd be better off just saving the monthly contributions, especially when your dog is over 8 years old - so many restrictions. Avoid this company!… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“AWFUL AWFUL AWFUL DO NOT BUY FROM THEM!!”

Written on: 04/05/2018 by KIMBERLEYA123 (1 review written)

DO NOT BUY PET INSURANCE FROM animalfriends!!!! My poor boy is dying from heart disease & I’ve been saddled with a vets bill into the thousands!! Animal friends are saying that they will not pay out as the vet recorded a minor heart murmur 4 x years ago. The vet has written a letter saying the two are completely unconnected & HE to this date has never recorded another heart mumur so it was down to stress. PLEASE SHARE! Do not buy from Animal Friends. Not worth it… Read Full Review

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Was this review helpful? 8 0
★★★★★

“looked after my dog beckys claims from them . no...”

Written on: 30/04/2018 by 1989Monroe (1 review written)

looked after my dog beckys claims from them . no problems always helpful dealt with me last week as I was really upset in a lovely way as becky had to be put to sleep received a lovely letter from them and last claime dealt with very quickly . thank you staff of animal friends xxx … Read Full Review

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★☆☆☆☆

“extortionist charlatans ”

Written on: 24/01/2018 by timallies (1 review written)

My 6 month old cocker spaniel died of parvo virus 4 months after I took out my policy with Animal Friends. He was fully vaccinated and my vet explained very occasionally the vaccination can fail to protect against parvo if the dog has a very high exposure to the virus. The vet suggested that the dog,s tendency to ingest dog poo was the most likely cause. We duly put in a claim for the vet fees and compensation for his death. Animal friends turned down the claim citing that the parvo virus was… Read Full Review

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★☆☆☆☆

“Better to save money yourself!”

Written on: 23/01/2018 by Frustratedpetowner (1 review written)

Animal Friends are without a doubt the biggest waste of time I have ever experienced. The excess is so high that minor treatments cannot be claimed for - so if your pet has a minor treatment, it's time to end your insurance as you'll never get a penny out of them. Any treatment prior to new yearly policies starting counts as a pre-existing condition so you can't claim anything. Frustratingly, all of the money pid in over the last 8 years would cover the costs of the treatment required so it… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 20/01/2018 by JanelleMcCracken148 (1 review written)

After insuring my two dogs for well over a year, which cost me well over £600 for both, I made a claim for only just over £102 and they did everything they could to avoid paying this. In the end I just made arrangements to pay it myself. I would never trust this company again… Read Full Review

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★★★★★

“Claim for my cat”

Written on: 17/12/2017 by Rensnest (1 review written)

Always dealt with promptly and payment sent to Vet. Very pleased with the service… Read Full Review

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★★★★★

“Straight forward claims process & good customer service ”

Written on: 07/12/2017 by Mcjules (1 review written)

This is the first time I have had to make a claim & I am impressed with how smoothly & swiftly it was handled. My cat needs further treatment so hopefully the ongoing process is as straightforward. Would recommend… Read Full Review

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★★★★★

“No nonsense service ”

Written on: 22/11/2017 by cbKane301 (1 review written)

All dealt with by the insurance company and the vets. No need to get myself involved. No problem at all with insurance company… Read Full Review

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