Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★★★★★

“No nonsense service ”

Written on: 22/11/2017 by cbKane301 (1 review written)

All dealt with by the insurance company and the vets. No need to get myself involved. No problem at all with insurance company… Read Full Review

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★★★★★

“Excellent service”

Written on: 21/11/2017 by Polymorphisms8 (1 review written)

Very easy form to understand staff v helpful on phone & no queries about payment would recommend… Read Full Review

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★★★★★

“brilliant”

Written on: 11/11/2017 by Strong376 (1 review written)

can not fault the level of help i have had with making a claim for my dog, staff are so friendly and helpful… Read Full Review

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★★★★★

“5 star service”

Written on: 10/11/2017 by MilagrosAlexander351 (1 review written)

Excellent.. fast and efficient. The policy was so easy to set up on line and provided excellent cover and value for money. When we needed to make a claim, it was so easy and efficiently sorted within a short period of time… Read Full Review

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★★★★★

“Just how an insurance company should be”

Written on: 06/11/2017 by HassanBeach104 (1 review written)

I bought the prestige cover for my dog, Nellie is a very bouncy, fun loving pooch who loves just being her doggy self. I had cause to put in a claim after she landed awkwardly on her back legs and injured her spine. I had no stress whatsoever in dealing with animal friends which is just what I needed during the very stressful time of having to deal with nellies injury. A truly fabulous, professional insurance claim… Read Full Review

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★★★★★

“excellent service”

Written on: 05/11/2017 by 1987Eaton (1 review written)

No problems with claims, dealt direct with vet. Would definitely recommend taking out higher grade policy, well worth the money. Complete satisfaction and peace of mind… Read Full Review

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★★★★★

“great pet insurance ”

Written on: 04/11/2017 by EastonMeredith212 (1 review written)

my puppy became seriously ill very quickly i got him to the vets straight away i told the vet i had insurance with animal friends she said we can deal with them direct all i had to do was pay the excess and sign a form which was great as i was to upset to deal with anything luckily my puppy made a full recovery i then received an email from animal friends to say they had paid the vets bill i have since recommended them to my neighbor excellent service thank you… Read Full Review

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★★★★★

“Fast, friendly and prompt service”

Written on: 03/11/2017 by TomasDiaz166 (1 review written)

I had to make a claim for my pet dog and the advisors who dealt with my telephone enquiries were always friendly, professional and very helpful. Unfortunately the condition is chronic so the claim is ongoing but the sums I have paid are reimbursed promptly. Animal Friends have made insuring my pet easy and straightforward. Thank you… Read Full Review

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★★★★★

“Best insurance ever”

Written on: 03/11/2017 by LornaWilson (1 review written)

This is the most caring, understanding insurance company that I have ever had to dealt with. I tell all my friends how good they are. I can’t praise them enough. I have had a very poorly dog. Animal Friends have dealt with my claim without added stress. When ever I have had to phone them, the call has been answered with out having to wait and the agent solved my query with super efficiency. A very well organised team. Well done and a big thank you to you all… Read Full Review

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★☆☆☆☆

“Give with one hand and take with the other ”

Written on: 02/11/2017 by Morsevo224 (1 review written)

My dog is on a superior cover, he developed an illness, Animal friends covered the vet cost which I was grateful for. How ever now they are penalising me for marking 2 claims for the same condition and 1 for another condition! My renewal has more than doubled!! They say they will cover a life long illness. That’s not the case!… Read Full Review

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★★★★☆

“Easy and simple to do”

Written on: 02/11/2017 by 110Gunn (1 review written)

I recently had to make a claim for my little rascal Capp, he accidentally swallowed a stone and needed emergency surgery. The claim form was easy to find on the web site and down load and print, so no need to wait on the post man. I would highly recommend Animal friends to family and friends… Read Full Review

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★★★★★

“Jackson Prestige Pet Cover”

Written on: 01/11/2017 by Biggazzer66 (1 review written)

Excellent cover from a company my friend recommended! Good service with claim I had recently and previously! I would fully recommend this cover to anyone whom has a pet for peace of mind. Premiums are what they are but you get what you pay for! And you know the you have the adequate cover to help your best friend! Payments for claims have always been correct so far and if I didn't have the cover my best friend Jackson would no longer be here! So that's whats important and knowing now in the… Read Full Review

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★★★★★

“Excellent Service”

Written on: 01/11/2017 by 5Lindsay (1 review written)

The whole process was quick and easy, it was sorted in a very short space of time and I was very pleased with the customer service I received… Read Full Review

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★★★★★

“Most efficient”

Written on: 30/10/2017 by McGregor171 (1 review written)

Can't ask for anything better… Read Full Review

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★★★★★

“A yes from us.”

Written on: 30/10/2017 by KalebBateman289 (1 review written)

Once you had received our claim form from our vetinary practice our claim was dealt with quickly. We would defiantly recommend Animal Friends to anyone looking for pet insurance… Read Full Review

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★★★★★

“Best animal insurance ”

Written on: 30/10/2017 by Popekb494 (1 review written)

The only ins company I know that do not put there fee up to a ridiculous amount. If you have to call the staff are very helpful. Would thoroughly recommend !… Read Full Review

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★★★★★

“Fantastic service and customer care”

Written on: 30/10/2017 by Mariax301 (1 review written)

Fantastic service would highly recommend animal friends… Read Full Review

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★★★★★

“My Dogs operation ”

Written on: 29/10/2017 by JimenaCox353 (1 review written)

My lovely dog developed a left knee problem in late puppyhood which required surgery to put right. I rang the lovely people at animal friends who instructed me to proceed with the surgery as this was covered by my policy. All was dealt with swiftly and professionally which took away any worries we had. She has now recovered fully and is back to her old self. Great service no problems what more can I say but thank you from a very satisfied customer… Read Full Review

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★★★★☆

“Claim for my cat's eye abscess”

Written on: 29/10/2017 by 228Miles (1 review written)

Very helpful service from both staff members I had contact with. My cat's eye condition had complications and was ongoing for several months. I thought this would impact on my claim but it didn't. Animal Friends only needed a small amount of additional information after submission of the original claim before they processed it and very soon afterwards deposited the settlemevt sum into my account. Everything was very straightforward and I felt reassured having not had to claim on pet insurance… Read Full Review

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★★★★★

“great service overall”

Written on: 28/10/2017 by marleymurray99 (1 review written)

Been with this company for years we have four pets insured we have claimed twice with our marley for two unrelated operations and both times we were pleased with our service very quick pay out and staff very friendly when ringing with a question love the way they support animal charities… Read Full Review

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