Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★☆☆☆☆

“extortionist charlatans ”

Written on: 24/01/2018 by timallies (1 review written)

My 6 month old cocker spaniel died of parvo virus 4 months after I took out my policy with Animal Friends. He was fully vaccinated and my vet explained very occasionally the vaccination can fail to protect against parvo if the dog has a very high exposure to the virus. The vet suggested that the dog,s tendency to ingest dog poo was the most likely cause. We duly put in a claim for the vet fees and compensation for his death. Animal friends turned down the claim citing that the parvo virus was… Read Full Review

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★☆☆☆☆

“Better to save money yourself!”

Written on: 23/01/2018 by Frustratedpetowner (1 review written)

Animal Friends are without a doubt the biggest waste of time I have ever experienced. The excess is so high that minor treatments cannot be claimed for - so if your pet has a minor treatment, it's time to end your insurance as you'll never get a penny out of them. Any treatment prior to new yearly policies starting counts as a pre-existing condition so you can't claim anything. Frustratingly, all of the money pid in over the last 8 years would cover the costs of the treatment required so it… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 20/01/2018 by JanelleMcCracken148 (1 review written)

After insuring my two dogs for well over a year, which cost me well over £600 for both, I made a claim for only just over £102 and they did everything they could to avoid paying this. In the end I just made arrangements to pay it myself. I would never trust this company again… Read Full Review

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★★★★★

“Claim for my cat”

Written on: 17/12/2017 by Rensnest (1 review written)

Always dealt with promptly and payment sent to Vet. Very pleased with the service… Read Full Review

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★★★★★

“Straight forward claims process & good customer service ”

Written on: 07/12/2017 by Mcjules (1 review written)

This is the first time I have had to make a claim & I am impressed with how smoothly & swiftly it was handled. My cat needs further treatment so hopefully the ongoing process is as straightforward. Would recommend… Read Full Review

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★★★★★

“No nonsense service ”

Written on: 22/11/2017 by cbKane301 (1 review written)

All dealt with by the insurance company and the vets. No need to get myself involved. No problem at all with insurance company… Read Full Review

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★★★★★

“Excellent service”

Written on: 21/11/2017 by Polymorphisms8 (1 review written)

Very easy form to understand staff v helpful on phone & no queries about payment would recommend… Read Full Review

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★★★★★

“brilliant”

Written on: 11/11/2017 by Strong376 (1 review written)

can not fault the level of help i have had with making a claim for my dog, staff are so friendly and helpful… Read Full Review

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★★★★★

“5 star service”

Written on: 10/11/2017 by MilagrosAlexander351 (1 review written)

Excellent.. fast and efficient. The policy was so easy to set up on line and provided excellent cover and value for money. When we needed to make a claim, it was so easy and efficiently sorted within a short period of time… Read Full Review

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★★★★★

“Just how an insurance company should be”

Written on: 06/11/2017 by HassanBeach104 (1 review written)

I bought the prestige cover for my dog, Nellie is a very bouncy, fun loving pooch who loves just being her doggy self. I had cause to put in a claim after she landed awkwardly on her back legs and injured her spine. I had no stress whatsoever in dealing with animal friends which is just what I needed during the very stressful time of having to deal with nellies injury. A truly fabulous, professional insurance claim… Read Full Review

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★★★★★

“excellent service”

Written on: 05/11/2017 by 1987Eaton (1 review written)

No problems with claims, dealt direct with vet. Would definitely recommend taking out higher grade policy, well worth the money. Complete satisfaction and peace of mind… Read Full Review

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★★★★★

“great pet insurance ”

Written on: 04/11/2017 by EastonMeredith212 (1 review written)

my puppy became seriously ill very quickly i got him to the vets straight away i told the vet i had insurance with animal friends she said we can deal with them direct all i had to do was pay the excess and sign a form which was great as i was to upset to deal with anything luckily my puppy made a full recovery i then received an email from animal friends to say they had paid the vets bill i have since recommended them to my neighbor excellent service thank you… Read Full Review

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★★★★★

“Fast, friendly and prompt service”

Written on: 03/11/2017 by TomasDiaz166 (1 review written)

I had to make a claim for my pet dog and the advisors who dealt with my telephone enquiries were always friendly, professional and very helpful. Unfortunately the condition is chronic so the claim is ongoing but the sums I have paid are reimbursed promptly. Animal Friends have made insuring my pet easy and straightforward. Thank you… Read Full Review

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★★★★★

“Best insurance ever”

Written on: 03/11/2017 by LornaWilson (1 review written)

This is the most caring, understanding insurance company that I have ever had to dealt with. I tell all my friends how good they are. I can’t praise them enough. I have had a very poorly dog. Animal Friends have dealt with my claim without added stress. When ever I have had to phone them, the call has been answered with out having to wait and the agent solved my query with super efficiency. A very well organised team. Well done and a big thank you to you all… Read Full Review

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★☆☆☆☆

“Give with one hand and take with the other ”

Written on: 02/11/2017 by Morsevo224 (1 review written)

My dog is on a superior cover, he developed an illness, Animal friends covered the vet cost which I was grateful for. How ever now they are penalising me for marking 2 claims for the same condition and 1 for another condition! My renewal has more than doubled!! They say they will cover a life long illness. That’s not the case!… Read Full Review

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★★★★☆

“Easy and simple to do”

Written on: 02/11/2017 by 110Gunn (1 review written)

I recently had to make a claim for my little rascal Capp, he accidentally swallowed a stone and needed emergency surgery. The claim form was easy to find on the web site and down load and print, so no need to wait on the post man. I would highly recommend Animal friends to family and friends… Read Full Review

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★★★★★

“Jackson Prestige Pet Cover”

Written on: 01/11/2017 by Biggazzer66 (1 review written)

Excellent cover from a company my friend recommended! Good service with claim I had recently and previously! I would fully recommend this cover to anyone whom has a pet for peace of mind. Premiums are what they are but you get what you pay for! And you know the you have the adequate cover to help your best friend! Payments for claims have always been correct so far and if I didn't have the cover my best friend Jackson would no longer be here! So that's whats important and knowing now in the… Read Full Review

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★★★★★

“Excellent Service”

Written on: 01/11/2017 by 5Lindsay (1 review written)

The whole process was quick and easy, it was sorted in a very short space of time and I was very pleased with the customer service I received… Read Full Review

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★★★★★

“Most efficient”

Written on: 30/10/2017 by McGregor171 (1 review written)

Can't ask for anything better… Read Full Review

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★★★★★

“A yes from us.”

Written on: 30/10/2017 by KalebBateman289 (1 review written)

Once you had received our claim form from our vetinary practice our claim was dealt with quickly. We would defiantly recommend Animal Friends to anyone looking for pet insurance… Read Full Review

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