Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
★★★★☆
4.4
87.0% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Refine your search

Latest Reviews

“Never go with them they will not help !!!!”

★☆☆☆☆

written by Brettu219 on 24/08/2023

Had an issue with left leg but because my dog bumbed it with no harm 6 months before we got policy out they are refusing to help at all with both legs 6000 pound later I have to find no idea what I being paying for each month !

Was this review helpful? 0 0

“Absolute joke avoid at all costs”

★☆☆☆☆

written by Pbones70 on 06/04/2023

Disgusting sham company. Had insurance with them for over 12 years for 2 dogs. Tried to claim for 1st time and wouldn't cover the first dog as dont cover investigations in the mouth. 2nd dog had a seizure and due to.poor experience thought better get a pre authorisation before any treatment. Now find out they won't cover 2nd dog either as apparently they now don't cover alapaha bulldogs. Didnt have a dropdown in May 2020 for alapaha only bulldog as they weren't common. Obviously auto renewed over the last 3 years and never informed me or asked what type of bulldog they were supposed to be insuring??? Even JOII knew he was an alapaha.Happy to take my money over the 3 years in which I have now never been insured. Joke of a company and you should not be allowed to trade. AVOID AT ALL COSTS

Was this review helpful? 1 0

“You'll end up paying a lot more than you bargained for”

★☆☆☆☆

written by TeamCoates on 04/02/2023

DO NOT insure your pet with Animal Friends if you plan to keep it for any length of time. When they get to 8 years old you start to "Co-Pay". Whilst this sounds reasonable enough, let me just provide you with a little illustration. Let's say your pet needs an operation followed by hospitalisation or recuperation, the bill could easily amount to £4000. Any guess as to what you will be paying? You will be paying £2499 if you take the Superior Policy. So over half the Vet's fees. So, not quite as reasonable as you thought is it? My advice would be to find a provider who does not have such conditions in its Policy - unless you plan to get rid of your pet at age 8 for Dogs and 10 for Cats.

Was this review helpful? 1 0

“Prevarication and procrastination around a one-off claim.”

★☆☆☆☆

written by Raibeart on 07/01/2023

Constant run-around and endless searching for more information about pet history which is clearly an attempt to find some reason to deny a payout for treatment. All the necessary information relating to the treatment had no previous history,was a stand alone simple skin-tag removal and I was submitted to an cross-examination that was obviously an exercise in creating an 'exclusion'criteria thereby generating a non-payment refund on the policy.. Four months later,still no reply,no refund and no confidence in the integrity of this company.Hmmm!?

Was this review helpful? 0 0

“Abysmal claims service !!!!”

★☆☆☆☆

written by on 11/09/2022

After insuring my dog with them for over 10 years and only having 1 previous claim for less than £200 they dragged out my final claim when we had to have my dog put to sleep. It took them 5 weeks to pay out less than £160. I clearly explained the situation to them at the very beginning and provided receipts and completed claim forms etc. They were slow to respond to emails, taking several days between them. At a time like this you want the claim to be simple as every time I was having to correspond regarding this was causing distress. So don’t be fooled by the name, I think I was, thinking that Animal Friends was a caring special insurance company, as with my experience they clearly are not. I would neither use them again and would definitely not recommend.

Was this review helpful? 0 0

“Not your Animals friend”

★☆☆☆☆

written by SolomonWalker on 23/08/2022

Do everything possible not to pay out, after paying out over a thousand pound in vet bills for our 14 year old dog and having the distress of then having to have him put to sleep we then had to deal with this insurance company. Never made a claim before, did not even claim for repeat medication prescribed for my dogs arthritis, or canine massage therapy for help with the condition but informed them as part of the terms of the policy. My vet had already warned me Animal Friends Pet Insurance make it as difficult as possible to claim and they did, asking for forms they had already received, information they already had received from the vet etc, it went on and on. The added distress caused by this company was disgusting, in the end I gave up on receiving anything from them, years of paying this company and received nothing back. Formed to support animal charities at the expense of causing misery to pet owners. If you want to support animal charities then do it direct and no by taking insurance out with this company.

Was this review helpful? 1 0

“Unhelpful service”

★☆☆☆☆

written by Janine75 on 14/05/2022

I have had insurance with company for nearly 20 years insurance with one dog for 17 years with no claim Tried to claim when my second dog who was insured with them for nearly 6 years and claim not accepted They are happy to take direct debit every month then don’t pay out on claims. If I had saved all the direct debit money I would have easily paid the vets in the first one years payment Save the direct debit money into an account far more reliable than this insurance company

Was this review helpful? 2 0

“Do not use!”

★☆☆☆☆

written by HQ17 on 11/11/2021

I have twice tried to claim from my Animal Friends Insurance Policy and both times having spent thousands on treatment for my dog they have refused my claim. At the end of October 2020 whilst my dog was suffering from itchy skin the vet thought my dog had mammary lumps which could be nothing or could be cancerous and needed to be monitored with a view to being removed once my dog was well enough to cope with an operation. We then went into a lockdown and during the next few months I was at the time frequently trying to sort out my dogs skin condition (none of which was covered by my insurance and cost me over £3,000 in a years vets fees). In October of this year my dog's allergies led to her needing to be sedated to have her ears cleared after being on steroids etc and it was agreed we would do the lumps at the same time. I have been told that because the operation was 2 days over the 365 day period I first saw the vet my £1300 claim has been declined. Do not use this company they take your direct debit monthly and refuse all claims - they do not care about your animals.

Was this review helpful? 3 0

“Dreadful customer service”

★☆☆☆☆

written by bjSuarez460 on 26/10/2021

I Made a claim which has not yet been processed as company says there is an issue that THEY need to fix on my account. I have contacted them 3 times over the last 2 weeks for an update on my claim. Each time they promise to get back to me but nobody ever does!

Was this review helpful? 1 0

“Disgusting!”

★☆☆☆☆

written by csMcPherson175 on 02/08/2021

They have a disgusting attitude towards your pet AVOID THEM AT ALL COSTS! Shocking customer service and they have absolutely NO interest or sympathy in your pet!!!! I was told on day 13 at 10pm of the 14 day cooling of period when my cat nearly died of a very sudden and new illness that they would would NOT be covering his vet fees which was £1,000! And they wouldn't be covering any future illnesses either!!!! Was then asked "would I like to cancel my policy" absolutely disgusting, all Animal Friends care about is sales targets and NOT your pet!!!!!! I wouldn't recommend them to anyone ever!!!!

Was this review helpful? 1 0

“Terrible company”

★☆☆☆☆

written by Aedan258 on 23/06/2021

This company seem to have an army of desk pilots looking for loopholes that allow them to avoid paying out.My story is almost exactly the same as the poster who's dog had a wart. I have paid premiums to this company for two dogs for over ten years and when I needed them they trawled the small print and declined my claim. Someone should set up an independent body to look at companies like this and publish the percentage of rejected claims. Avoid, Avoid, Avoid !

Was this review helpful? 2 0

“I Have had good service so far.”

★★★★★

written by on 04/05/2021

I have read all reviews on this company. I feel that I have to write a compliment as nobody seems to do that anymore! So far I have had no problems with my dealing with Animal Friends. I hope that this will continue.

Was this review helpful? 0 0

“My rating would be no stars however the lowest this...”

★☆☆☆☆

written by Eliezer30 on 08/02/2021

My rating would be no stars however the lowest this allows is 1. My dog was very ill with several issues having to be dealt with at same time....final bill over 5k....my 'Prime' policy had maximum allowable payout of 2k....however they dug thru yearly vet check ups etc and cited an instance several years ago where as a responsible pet owner....when vet asked if i had any thing i wanted to check i mentioned my dog had vomited....i was told just to monitor but like babies these things happen likely passing bug and nothing to worry about. As a result they have refused the claim stating my dog had a stomach issue from several years ago.....they wrote the full claim off even though there were other issues which included Pneumonia and a spinal deformity. Please beware of these people....they care not about your pets welfare or providing the assistance that you would expect. They will find any excuse to refuse a claim. There are far better providers out there who really do want to provide cover that you pay for and woulc expect. Dont say you havnt been warned.....

Was this review helpful? 4 0

“Please steer clear! ”

★☆☆☆☆

written by Alessandrop162 on 13/11/2020

Yes, if your pet does more than breathe before you took out your policy it will be “a pre existing condition or clinical sign” don’t be fooled.... I only gave 1 star so I could leave a review, a minor cough, some minor diarrhoea, minor ear infection, common urinary infection, bout of sickness, a limp....they will literally find any excuse to not pay out... apparently they’ve advised me you have to tell them every time you have been to the vets which isn’t part of their annual vaccination? They will then add a clause to your policy that anything! And I mean anything linked to that vet visit isn’t covered.... so a cough, diarrhoea, sickness...you name it, they won’t for example cover ‘digestive’ related problems in the future. Now I’m a reasonable person, I have 4 dogs and have only ever made a claim on pet insurance twice in ten years (obviously NOT with this ridiculous company) my dog who’s nearly ten had a common UTI over 6 months ago which cleared up after 3 days with antibiotics, no issues since, she was rushed in as an emergency 6 months later as she couldn’t urinate, she had surgery which removed 50 tiny stones from her bladder, an overnight stay and a bill of £2500.... very relieved to say she’s doing great! However they are trying to link a common UTI which occurs commonly in older female dogs and is stated in veterinary research that a uti can be a sign but cannot be solely relied upon to diagnose bladder stones... I have undertaken much research and sought advice from numerous vets who confirm a common uti could not be linked to these bladder stones 6 months later without her suffering some sort of urinary issues during the past 6 months, it’s not possible.... my advice is, if you are considering changing your policy to this company do not expect them to pay out if your beloved pet unfortunately needs veterinary treatment because they scrutinise your pets medical history and find something to link it to. I can’t bare to think how many pets have suffered and been put down due to this unscrupulous companies decisions and heartbroken owners who can’t afford to pay because they won’t cover the cost... don’t do it! I have made a complaint to the financial ombudsman, which by the way costs you nothing and is easy to do, however due to the current climate this may take some time.... I have one of the more expensive lifetime policies which obviously means nothing, I’ve made my complaint to them and they have given their ‘final decision’ so the battle goes on..... Just don’t do it please!

Was this review helpful? 2 0

“Find a better insurer”

★☆☆☆☆

written by Mitchlang7 on 08/08/2020

I'd strongly recommend you find a better insurer. I applied for a claim that I think is valid but was refused. When I asked for an explanation I was given a copy and pasted response. When I suggested I may move insurers if this wasn't resolved my policy was just cancelled with no communication at all. The customer service is poor and they try to get out of claims. Don't make the mistake I did and find a more reputable insurer.

Was this review helpful? 1 0

“Be very aware - cheap and nasty”

★☆☆☆☆

written by psmike on 10/06/2020

Drawn to them because they were cheap (bad decision). Their charity work was appealing to me (sucker). On making a very small claim (£90 now paid) I had to go through so many hoops to progress the claim I very nearly gave up. Their complaints decision was insulting, quoting back emails but NOT telephone conversations. Relying purely their fine print, but not acknowledging problems they engineered. If a vet loses or mislays pet history I am directly to blame. There is a very good reason they are so cheap, they really do not want to pay out. I am still angry with them weeks later.

Was this review helpful? 1 0

“More Like Animal Enemies”

★☆☆☆☆

written by KRC1 on 22/05/2020

I feel they should be called 'Animal enemies'. Reading posts on here, it seems there is a pattern of not paying out..... Due to CoVid-19 our vets refused the groom our long-haired cats coat, advising I would have to do it. It got so bad the cat was in distress, so I tried to remove one large matted clump of fur which was hard to see & puss was struggling. I unfortunately caused an accidental wound requiring stitches from an emergency vets. Four nights later he had projectile vomiting and was dehydrafted so had to go back for more treatment. Believe it or not Animal friends refused both claims, saying they were linked, and that they don't cover 'grooming'. I've asked for a review saying it wasn't grooming, and the vets wrote 2 letters to them saying it was accidental injury in understandable but very unusual circumstances and emergency surgery was required, imploring them to cover the claim, but they won't change their opinion. I have now taken the time to read through all the policy paperwork and the policy with Animal friends does have some very unhelpful clauses. These include that under vets fees it states that if out of hours charges for vets fees are being contemplated, not only must a pre-authorisation be obtained but also that they will not cover out of hours charges unless the animal is in a life threatening condition. If one would assume that might not for instance include a broken leg or similar injury, I find it quite shocking that there terms could result in an animal suffering over a weekend needlessly. After this experience we will be looking elsewhere for insurance for our cat and I would advise anyone to read terms VERY carefully before selecting ‘Animal Friends’ who I do not believe are as friendly as they claim!

Was this review helpful? 0 0

“Avoid these charlatans”

★☆☆☆☆

written by Nuckyshuman on 24/02/2020

If the vet has ever put anything in your dog's record, don't get this insurance. It doesn't matter whether you've done extactly as your vet has advised, some idiot assessor will decide your dog has a 'pre-existing' condition that they haven't informed you will be excluded - even if your vet has said that it's not. They won't pay out, their customer 'service' people will only read from a script. You'll be out of pocket in every way possible. I'm now going to the ombudsman and trading standards.

Psmike's Response to Nuckyshuman's Review

Written on: 10/06/2020

This is clearly why they took pains to see every detail of medical history of our 20 year old cat even though a previous vet had lost its details. Agree with the script reading and they have the gall to provide fake sympathy in their correspondence 'in these difficult times' 'losing a dear friend' and so on. I received payment, angry, but no going to the ombudsman (worn down by the experience). Posted my experience on 10/06/2020

Reply to this comment
Was this review helpful? 0 0

“Excellent ”

★★★★★

written by Lynne20 on 21/01/2020

My dog needed surgery. You are already concerned about your pet so you don't need the extra worry of " will the insurance pay " I mean it all looks good on paper but is it?! Well I can say from experience it definitely is, hassle free payout is what everyone wants. That's exactly what we got. So glad I insured my pet with animal Friends!! Pp I personally have lifetime cover. May I also say that they can often make direct payments to vets. Should you need to contact them via telephone they are lovely and very helpful ( the lady I spoke to was anyway) Thanks again Animal Friends!

Was this review helpful? 0 0

“DO NOT Insure Your Senior Pet With This Company!!!”

★☆☆☆☆

written by Kassixyz on 08/01/2020

DO NOT insure "senior dogs" with this company I have been insuring 2 x dogs both now 10 years old with them for years. It is fine when the dogs are young but as soon as health problems due to old age arise suddenly you are handing over £90 excess PLUS 20% of each claim per condition. On top of that if your dog starts with a Lifelong Condition which, during the first months requires a lot of medication, vet visits for reviews plus physio or treatment, if you do not keep up with sending in Continuation Claim Forms in good time (because of all the travelling to and from vets etc) and decide to bulk up all vet fees in a Continuation Form - suddenly that claim form is not allowed because it is over 90 days! So whilst thinking that my dogs vet fees etc are safe - they are not. I do not mind spending money to make sure my dogs are well cared for but when you pay a lot of money for Premiums, then have to contribute 20% of each claim etc, you would expect every Claim to be accepted and paid. I am absolutely disgusted with this company but now my dogs are "senior" i.e. 10 years old with lifelong illness eg Canine Arthritis and Dry Eye Syndrom, I am stuck.

Was this review helpful? 2 1

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by james.webb897 on 5th June 2019 Report this content
Is dental treatment covered?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content disneyholic Written on: 05/06/2019
it wasnt covered on my policy when my dog had teeth out
Report this content Tracie118 Written on: 05/06/2019
No, it isn’t !! Found this out when my cat needed a tooth out. I have found that Not many animal insurance cover dental work .... so read the small print.
Asked by Janet2301 on 9th July 2018 Report this content
I have an 8 year old epileptic labradoodle, can she be insured with them?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (4)
Report this content DallySpot Written on: 10/07/2018
Hi we have a 5 yr old Dalmatian who has epilepsy which she developed last year. We had only had our policy for 7 weeks before it developed but AF cover the condition and our renewal this year had only slightly increased so we are more than happy with how we are treated by great customer service.
Report this content PercyPumpkin Written on: 10/07/2018
Hi, Usually with all insurance companies any existing complaint at the time you take out a new policy will not be covered. If you are already with an insurance company when a pet develops a new illness then you'll be covered. I hope that helps.
Report this content GingerD Written on: 10/07/2018
If your dog has already been diagnosed with epilepsy I’m sure if this is covered. It might, however, be well worth a phone call to them just to enquire. They are very helpful.
Report this content Feebz Written on: 10/07/2018
I am not sure what Animal Friends policy is, on pre-existing medical conditions, I am sure if you ask them they would be able to answer. I have always found them very helpful when ~I~'ve either phoned or emailed.
See All Answers
Asked by meforsyth on 3rd January 2017 Report this content
How do I renew a policy?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (7)
Report this content abstractive Written on: 03/01/2017
Although they do contact you, I call animals friends just before the policy expires. You should tell them if you require any changes to your cover for the next year. It is well worth having the lifetime cover, which covers any condition you claim for, for life.
Report this content Gazza135 Written on: 03/01/2017
I've been with them for a number of years and every time I get an email about a month before renewal with details of the policy and the following years premium. Unless there are any changes dont have to do anything and it continues
Report this content GingerD Written on: 03/01/2017
I pay by direct debit and it is automatically renewed each year. I'm sure they will contact you if you paid the premium all at once too. Hope this helps!
Report this content BSF1962 Written on: 03/01/2017
You should receive an email from them before the renewal date.. If you wish to continue the policy then you won't need to do anything
Report this content flossiesdoll Written on: 03/01/2017
Pretty sure mine just renewed automatically. They do send an email but nothing had changed so I just let it renew.
Report this content StephanieCoote Written on: 03/01/2017
I am very disappointed in Animal Friends pet insurance. READ THE SMALL PRINT. I feel I have been misled. After taking out a policy with a £20,000 cover for "all eventualities" I now find it is only £2,000 for accident. My cat was hit by a car and was in a Vet Hospital for 2 weeks total bill £6,000. Waste of time using this insurance company. Look elsewhere.
Report this content kathleenwilson Written on: 03/01/2017
They should contact you about a month prior to your policy expiring, either by post or email. If you haven't had anything, check your spam email box, that's where my email ended up. Alternately you can phone or email them, or log in on their website to update or renew your policy.
See All Answers
Asked by Janetfinn on 20th March 2016 Report this content
If my dog had to be put to sleep, do Animal Friends Pet Insurance pay for that? It's not cheap.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (5)
Report this content phil_craig Written on: 22/03/2016
Unless over the age of 8, or due to behaviour changes of fiscal changes then I believe they will pay this yes.
Report this content gaz999 Written on: 22/03/2016
Best to just ring them and ask to be certain.
Report this content monet208 Written on: 22/03/2016
Read the small print carefully with this company
Report this content flossiesdoll Written on: 23/03/2016
Have a look at the policy information - it's all in there
Report this content DallySpot Written on: 10/07/2018
Hi our Zooby died last year and they paid for it but they won't pay for cremation etc. We got a lovely letter of condolence too which was a nice touch
See All Answers
Asked by Lizmal on 5th January 2016 Report this content
Do they have a for life plan insurance for dogs?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (7)
Report this content BSF1962 Written on: 05/01/2016
They do a policy which covers an illness or condition up to a limit per year. This limit is reset at renewal each year. Hope this helps.
Report this content Tigger47 Written on: 05/01/2016
Our Lifetime policies for pets will also provide cover for veterinary fees you incur if your dog has an accident or falls ill. Lifetime means that any one illness or condition is covered year after year up to a limit per condition that ‘refreshes’ annually upon renewal.
Report this content flossiesdoll Written on: 05/01/2016
I don't know, but their website sets out all the policies very clearly so you should be able to find out easily.
Report this content km1963 Written on: 05/01/2016
They do yes. Our dog is 16 and is on 2 lifelong medicines. We claim for all his treatment which has been very costly and at renewal the premium only went up £1 a month. They really are very good and pay out promptly. Would definitely recommend them.
Report this content MillieAndMe Written on: 06/01/2016
Can't give you any differing info from the answers which have already been submitted! You can choose which limit to go for, I'm glad I went for the higher one as my oldie has just had a splenectomy which didn't come cheap, especially with the follow up monitoring.
Report this content monet208 Written on: 06/01/2016
If you are considering any policy with this Company please check the small print word by word as you could find your claim refused as we did for over £400 ! ( is dental care not covered ) Our pet died and the Company were totally heartless quoting the small print to get out of paying our vet ! With a lifetime policy check if anything is excluded as the pet gets older as that is when expensive vets bills are more likely Also check is there is a yearly claim limit whether it is for one condition or several and what the limit would be each year as the pet gets older Just be very careful with this company as there are many negative reviews
Report this content monet208 Written on: 22/03/2016
Just read the small print very carefully with this company as there is a lot they have limits on,such as tests and watch their exclusions. We wish we had never left Pet Plan
See All Answers
Asked by Gemb31 on 4th June 2014 Report this content
I have got life time cover for my dog, should I get renewed paper work every year or keep the same one?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (5)
Report this content MrsGrumpytoo Written on: 04/06/2014
Life time cover means that if your dog gets an ailment which needs treatment for the rest of his/her life, the policy will pay for it (up to the amount your cover is for) as long as you are still insured with them. You still need to renew your policy annually and will be sent a reminder at renewal time. Just the same as any other insurance eg car, house etc If your pet does develop a "life time" problem, you would have to stay with your insurer because if you tried to move to another insurance company they do not cover any pre-existing conditions. So say your pet developed diabetes - your existing policy will pay for the drugs and treatment but if you then move to another insurer, they will cover him but not for diabetes. This is standard practice. So life time cover is not about the policy but about payment for treatment. I have to admit the concepts are confusing, I was struggling to understand which policy I needed but boy! Am I glad I opted for a policy with lifetime cover. Hth
Report this content pip0001 Written on: 05/06/2014
Agree with MrsGrumpytoo. If you have had a claim you will need to stay with the existing insurance company as a new insurer will either exclude the pre existing condition or load up the premium. If no claims made then shopping around for another insurer could save some money, but the devil you know!
Report this content theanswer Written on: 05/06/2014
You will receive a renewal pack in advance of each anniversary date which will include your policy document, Key Facts information and Policy Schedule. This will be emailed to you if you have provided your email address otherwise it will be posted.
Report this content Ingress Written on: 06/06/2014
I agree with MrsGrumpytoo and pip0001. You will still need to renew your policy each year so would get new papers. If you don't make a claim have a look around to see if you can save money.
Report this content monet208 Written on: 22/03/2016
Just read the small print very carefully with this company as there is a lot they have limits on,such as tests and watch their exclusions. We wish we had never left Pet Plan
See All Answers
Asked by deimanteb on 10th March 2014 Report this content
Do they cover teeth problems?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (6)
Report this content mmullin Written on: 11/03/2014
Cover for dental is, I believe, a common exclusion for all pet insurers. As the previous answer says, damage to teeth due to an accident is a different matter. Check your wording.
Report this content tinachaney Written on: 11/03/2014
Not sure to be honest, my advise to you is to get whatever they say they will cover in writing!
Report this content MartynBULL Written on: 11/03/2014
Our dog had an issue with her gum line requiring laser treatment as they were growing over her teeth. Animal NOTFriends wouldn't payout. They said it was cosmetic, even thought the Vet said it was necessary. I told them to stick their policy and promptly cancelled. They also refused to pay for treatment of an ulcer to her eye because she'd had the other eye treated the year before. I argued it was the other eye, but all they kept saying was, "It's bi-lateral".  Please take my advice...Don't insure with A.F.
Report this content theanswer Written on: 18/03/2014
Animal Friends Insurance do not cover routine dental treatment in keeping with the rest of the pet insurance industry. Some of their covers to cover accidental damage to teeth and I would strongly recommend that you contact Animal Friends Insurance direct and discuss your needs with the experts.
Report this content slobberedon Written on: 19/03/2014
Prestige level covers damage due to dental accidents only and then only if your pet has had a health / dental check within 12 months. All other conditions of the teeth and gums are excluded (including mouth tumours!?). All lower policy levels explicitly exclude ALL dental and gum conditions. As Mmullin has stated this is a common exclusion.
Report this content monet208 Written on: 22/03/2016
We found out after treatment the answer is NO Just read the small print very carefully with this company as there is a lot they have limits on,such as tests and watch their exclusions. We wish we had never left Pet Plan
See All Answers
overview