AEGON Reviews

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  • Customer Service

  • Ease of Use

  • Value For Money

Summary

Previously named AEGON Scottish Equitable.
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Latest Reviews

★☆☆☆☆

“disaster, nothing works”

Written on: 18/02/2019 by Shields489 (1 review written)

full of bugs, error messages, slow, no app, very very hard to use (transfer, switch...), unclear, this platform is a disgrace! I wish I could put my pension elsewhere… Read Full Review

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★☆☆☆☆

“3 yrs and still no policy paperwork”

Written on: 17/10/2018 by MalachiKenny1956 (1 review written)

I have been paying into this Clown investment company through a works pension scheme and have constantly requested policy details - to no avail - why - what are they scared off - are they just truly inept? Is it possible to take a payment holiday with Aegon investments?… Read Full Review

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★★☆☆☆

“Aegon - Poor Customer Service”

Written on: 13/04/2018

I have had association with Aegon/Scottish Equitable for over 30 years. I recently withdrew an occupational pension as a lump sum. However they incorrectly taxed me causing me to pay more than £7k in tax too much. HMRC advised me that a small number of Pensions Companies fail to ask some key taxation questions. I have spent several hours on the phone to Aegons Customer Service agents all who broadly demonstrate core inability to effectively stand in their customers shoes - even just for a… Read Full Review

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★☆☆☆☆

“Pensioners evolve with the technology, so why can't Aegon?”

Written on: 10/02/2018 by 1987Timmons (1 review written)

What's with all the paperwork sent back and forth for any request we may have? You have an online portal, you are regulated by the FCA, use it!… Read Full Review

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★☆☆☆☆

“dreadful customer service”

Written on: 30/01/2018 by BelenHumphries460 (1 review written)

No attempt made to look at an individual's particular circumstances. Customer service repeated same rehearsed statement about 20 times like a robot. Feel displeased that business I had initially with the Nationwide should have been transferred to this dreadful organisation. Frankly it does not merit one star… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 13/12/2017 by 258Malone (1 review written)

4 months in and they've still not actioned my Policy. Never known anything like it… Read Full Review

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★☆☆☆☆

“Terrifyingly awful”

Written on: 04/10/2017 by Ivans471 (1 review written)

I have the misfortune to have my company SIPP scheme with Aegon, so alas I have to deal with them. I could wax on for ages on just why they are so awful - poor customer service, hopeless platforms and tools, but I will resist the urge, other than to say they are really 'terrifyingly awful' pension provider. On the plus side I now have an agreement with my company and Aegon that as long as I leave a certain amount in the company pension and it continues to take contributions each month, I can… Read Full Review

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★☆☆☆☆

“Utterly hopeless.”

Written on: 19/09/2017 by SteeleI (1 review written)

I asked Aegon to transfer money in my pension from one fund to a better performing fund. After three weeks they still have not transferred the money despite me raising a complaint with them. I have now lost a couple of thousand pounds thanks to their slovenly incompetence. … Read Full Review

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★☆☆☆☆

“Never use this Company, Ever, you have been warned”

Written on: 31/08/2017 by VX220 (1 review written)

I have just transferred part of my Pension from Aegon into another HMRC Scheme, this experience started last October, 2016. The whole experience has been a complete disaster, and the transfer was very close to not happening due to conflicting product information from Aegon Customer Support Staff. Every time you ring Aegon, you get a different person, and you have to explain the whole story from scratch. At first, Aegon stated I could not transfer my Pension away from them, because it was a GMP… Read Full Review

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★☆☆☆☆

“It is so difficult to contact them!! They make you...”

Written on: 24/08/2017 by marat222 (1 review written)

It is so difficult to contact them!! They make you fill in an online form and after writing there all your details you just get a text 'call us on this number' Tried to email them - it doesn't work either! Is anything working in Aegon at all?… Read Full Review

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★☆☆☆☆

“Playing the waiting game”

Written on: 21/08/2017 by Braylonx420 (1 review written)

Have been trying for 2years to get back a couple of hundred pounds pension which my employer deducted from my salary without my permission. After talking to their call centre I lose the will to live and with the volume of paperwork they sent you would think I was trying to reclaim a million pounds. Finally today, the system is changed and by answering a few detail the money is within my grasp. Or so l thought. I'm 73, I moved house 4 years ago and bought everything I needed with cash, or credit… Read Full Review

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★☆☆☆☆

“Incompetent!”

Written on: 02/08/2017 by Santos85 (1 review written)

Trying to move my Aegon to a new personal pension via my financial advisor. Aegon have shown themselves to be incompetent and difficult. Consistently ignoring my requests for the transfer of my funds. This has dragged on for months with them asking questions that are not even relevant, wanting to know if I understand the consequence of moving the money (yes besides it being better value I don't have to deal with Aegon anymore so win win). Today after making myself, my financial advisor… Read Full Review

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★☆☆☆☆

“poorest customer services”

Written on: 08/07/2017 by 300Vaughan (1 review written)

Different staff gives you different answer. Finally, I sent them three different forms of my identifications three times. It took me six months to finish one simple process… Read Full Review

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★☆☆☆☆

“Dreadful service, slow and unresponsive”

Written on: 06/06/2017 by Peterstv285 (1 review written)

Trying to do anything with Aegon is like going back in time - everything is slow and laborious and no one seems to know what is going on. Different answer each time I call with no real ability to help me with my problem. Inability to tell me when someone might even call me back about my complaint… Read Full Review

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★☆☆☆☆

“poor online login”

Written on: 22/03/2017 by Messiahl48 (1 review written)

Dont ever forget your password or user name as it is pretty much impossible to get it back using the recovery options online. I have been trying every combination of my details for about half an hour and still am unable to access it. It is not user friendly and have no idea what part is wrong or if capitalization matters as the rubbish website doesn't indicate what field is incorrect and doesn't show if it is case sensitive… Read Full Review

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★☆☆☆☆

“Couldn't organise a drink up in a brewery”

Written on: 21/11/2016

I retired end of June and when they eventually sent details they conveniently only included details of how to re-invest! Several phone calls and letters later I still have not received my money (it's now nearly the end of November). Everything with them takes 10 working days before they even act! I would never deal with them again!… Read Full Review

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★☆☆☆☆

“Aegon Are An Absolute Joke”

Written on: 06/11/2016 by Lincolnh1979 (1 review written)

If I am lucky it takes a minimum of six weeks for me to get my pension check Sent from the UK to Australia , The six weeks is based on the postal stamp on the envelope , which shows it was sent from Malta , when I asked why it would be sent from Malta , I was advised that in fact it was not sent from Malta but they put put on this postal stamp because they get a better rate if it shows it was sent from Malta rather then the UK. Todate 30% OF my monthly pension checks have never turned up at… Read Full Review

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★☆☆☆☆

“INCOMPETENT INCOMPETENT INCOMPETENT”

Written on: 04/10/2016

I am having a total nightmare trying to obtain two pension plans from Aegon - they took five weeks and several phone calls just to send me the forms - Sent forms back with driving licence and bank statement for I.d. by Special Delivery which were signed for at their office - now they have lost my driving licence and it does not even appear on their system. More delays no doubt. I am sure monkeys would be more efficient. When I was working for a legal company we would have no clients if we were… Read Full Review

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★☆☆☆☆

“Do not invest with this company”

Written on: 01/10/2016

My late mother had an investment bond with this company. On her death I was appointed as executor of her will. She had several investments with various companies. I had no trouble in sorting things out until it came to Aegon. Altogether it took 3 months to get the money for the beneficiaries. I was misinformed several times by phone and there was apparently no record of the calls. In the end I emailed the complaints department and received a prompt reply that basically agreed that the company… Read Full Review

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★☆☆☆☆

“Hopeless and incompetent.”

Written on: 09/09/2016 by MosheLewis (1 review written)

Not very co-operative when dealing with their customers and never willing to give the facts about your pension scheme. Six years ago I had my works pension transferred to them via a company well advertised on T.V about unlocking your pension. The deal was a total rip off. Best advice to anyone wanting to release part of their pension as a lump sum, please seek independent financial advice first… Read Full Review

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