AXA Sunlife Pension Reviews

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Latest Reviews

★★☆☆☆

“Policy "sold " on”

Written on: 23/03/2021 by GordonDawson (1 review written)

Bought end of life policy with AXA sunlife many years ago, after a few years I was informed my insurer was now friends provident then several years afterwards my insurers became Aviva. I wasn't given an option to stay with AXA sunlife at all. Their advertising says they pay out on 100% of claims - doubt if they hold onto many policies long enough to pay out claims. Certainly wouldn't recommend… Read Full Review

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★☆☆☆☆

“Awful service appaling ”

Written on: 05/10/2017 by Marshallyy219 (1 review written)

Would nod not recommend them to anyone had a total withdrawal on my pension they paid the money into my bank account which I thought was mine then two years later got a bill from inland revenue for £3400 has to pay most of it back to axa and the rest to inland revenue with a total compensation of £500 from axa totally incompetent… Read Full Review

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★☆☆☆☆

“Got to agree with earlier poster re. AXA...”

Written on: 27/07/2010

Got to agree with earlier poster re. AXA sunlife...getting statements and valuations was almost impossible...the IFA who set it up said "they only send them once a year"! On a £500,000 fund, with fees charged accordingly?
(IFA and AXA now sacked and funds doing very nicely with a brilliant manager who deals with me direct, and will give me daily valuations and information whenever requested.}… Read Full Review

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Planner1's Comment

Written on: 21/02/2011

who is that manager, please post details. I am at my wits end as most are hopeless !

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Guest's Comment

Written on: 16/06/2011

unless you're in a with profits fund you can get daily valuations of pensions from all providers for free at any time at trustnet.com

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★☆☆☆☆

“This lot are a complete shower ”

Written on: 07/05/2010

This lot are a complete shower
The fees are high and never stated
Statements are never sent
You never know where you stand with them

My advice is to avoid

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☆☆☆☆☆

“Having placed a lump sum with Sun Life (now AXA SUN...”

Written on: 05/03/2009 by rallerton (1 review written)

Having placed a lump sum with Sun Life (now AXA SUN LIFE) in a Flexible Transfer Plan over 20 yrs ago, all projections were wildly assumed. Even taking account of poor performance years and "Credit Crunch" we were surprised to find that the Maximum Tax Free Cash sum, plus annual pension available last year has reduced this year by a third. Unless you know the name of the policy, which Axa Sun Life has given to your original policy,you are unable to find any help even with Pension Advisory… Read Full Review

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☆☆☆☆☆

“Pension was deliberately set up to pay off my...”

Written on: 27/10/2008 by Mike Oakwood (1 review written)

Pension was deliberately set up to pay off my mortgage, age 60 - I was assured that this would be from the realizable cash element of the pension fund (25%). Monthly payments were made over years & initially, the fund seemed to function reasonably well. This, by the way, described as a "Managed Fund". Around 6-8 yrs ago however, it consistently lost money &/or the yearly statements of its worth vacillated hugely (e. g circa £55K to £550K). I wrote to the advisors who had set the fund up with… Read Full Review

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☆☆☆☆☆

“I would never ever recommend anyone to trust their...”

Written on: 17/08/2007 by starry (1 review written)

I would never ever recommend anyone to trust their money to AXA after my experiences of this company.

Their pension plan was recommended to me by an independent financial advisor, and since applying for a pension in April 2007 I have had nothing but trouble.

They were quick enough to take the lump sum of money and put it in a holding account until the pension was set up. I waited about a month for confirmation of policy set up to come through, yet nothing arrived so I called them 3 times… Read Full Review

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Sandra Barnett's Response to starry's Review

Written on: 17/09/2009

I found this review very helpful because...it confirms my own experience with Axa. At least I now know it is company policy not to part with the money. I retired 3 months ago and am still trying to get my money out of Axa. I approached an IFA and asked him to combine 3 small separate funds and arrange a single pension for me. I have nto received any pension yet as we are still waiting for Axa to transfer the funds. The other 2 companies forwarded the funds in a resonable time frame. We need a change in the law to compel these companies to transfer the funds within a set time frame. I think 30 days is more than adequate.
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☆☆☆☆☆

“This is not a measure of market performance, more a...”

Written on: 15/08/2007 by bellblue (3 reviews written)

This is not a measure of market performance, more a reflection of the incompetence of Axa who, upon the acquisition of Sun Life some years ago, assured us that there would be a significant improvement in returns. Instead, they have milked our original investments dry!… Read Full Review

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★☆☆☆☆

“I would have done better looking after my own money...”

Written on: 03/06/2007 by ARBATowers (1 review written)

I would have done better looking after my own money rather than listening to the "experts" at AXA Sunlife Pension… Read Full Review

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☆☆☆☆☆

“AXA Sunlife seem to have lost my original application;...”

Written on: 07/04/2006 by lizstafford (1 review written)

AXA Sunlife seem to have lost my original application; even so, they have treated my second application without any urgency, and have failed to meet the terms of their own complaints policy… Read Full Review

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