Moonpig Review, www.moonpig.com uk

★★★☆☆
3.4 / 5
62% of users recommend this

Summary

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★☆☆☆☆

“Atrocious!”

Written on: 15/11/2017 by Louis155 (1 review written)

Husband ordered flowers for my birthday. Absolutely disgusting 1 Lily and 1 other pink flower and the rest twigs, about 10 of these! I could have picked better from a weed patch. Atrocious service and will never ever order from here again. My husband is in the dog house by the way and he has literally thrown away £30.99, and my Love if he ever buys me cheap flowers again!!!… Read Full Review

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★☆☆☆☆

“worst website ever!”

Written on: 04/11/2017 by Olgae (1 review written)

I have spent the best part of my evening trying to create a card for my daughters 21st. Each time I get to the point of checkout there is nothing there and no saved item in my account, so frustrating having to start from scratch again!!!!I had the same problem last year for my other daughters card but I am going to have to persevere to make it fair for this daughter, but rest assured I will never use moonpig again or recommend… Read Full Review

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★☆☆☆☆

“Shocking Product and customer service”

Written on: 11/10/2017 by denver69 (3 reviews written)

Ordered a bespoke card for our anniversary. Uploaded a photo, proofed it, ordered it. Card arrived and was opened by my wife. The photo was covered in thick black lines. The card was basically ruined. Emailed Moonpig who state they will contact you within 24 hours. 4 days later.... Their response was - we know there is a problem with a black and white filter which can do this to the photos. So they knew there was a problem but still allowed the unsuspecting public to pay up for a shoddy… Read Full Review

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★☆☆☆☆

“Love to waste your time - carry on..”

Written on: 07/05/2017 by rjh39 (9 reviews written)

Don't say you were not warned then. Once you've spent 45 minutes to 1.5 hours transferring pictures from your device, having searched their card choices, and clicked a thousand click and added your loving comments...... their little birdy does its dance (processing) and NOTHING happens... You have just WASTED upto to 1.5 hours of YOUR time you will NEVER get back. Go to another seller, there are loads out there- MOONPIG DOES NOT WORK and yes my comparability settings are fine, and pop up… Read Full Review

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★☆☆☆☆

“Worst service ever! Wouldn't recommend to anyone!”

Written on: 02/05/2017 by 184Hensley (1 review written)

I ordered a simple box of chocolates on 21 May 2017 for someone who just had surgery and they got lost in transit apparently. I asked them to send it again and they assured me that they would send it quickly. It's now 2 May and despite me telling them what a horrible service this has been, the item was despatched via normal delivery today. So, by the time he receives it, it would have been 2 weeks since he had surgery. Had they not deceived me, then I would have cancelled the order and gone… Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 08/04/2017

My son ordered a bouquet of flowers for me for Mother's Day as he was abroad on the day. The flowers arrived but no card. He also believed his order included free chocolates and they failed to arrive too. He contacted them when he got home. The card subsequently arrived 10 days late! An e-mail said the order did not qualify for chocolates, even though my son was convinced the website promised these. The flowers are only just over a week old and are practically dead. Very poor service… Read Full Review

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★☆☆☆☆

“They treat customes like PIGS”

Written on: 27/03/2017 by Kibbygabby (1 review written)

Ordered mothers day card which never arrived. Yried calling the customer servive 4 times and was just held in a queue. After 20 mins each call i hung up My advise is to stay well clear of them dont order.stay well clear… Read Full Review

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★☆☆☆☆

“Rubbish roses”

Written on: 17/02/2017 by LeoO'Brien199 (1 review written)

Ordered 2 dozen roses for valentines day they arrived on time(that is on the 14th albeit early evening )without doubt the poorest quality flowers I have ever wasted my money on.Most were dead by Thursday 16th and today saw the demise of the last few.Shocking quality and for the price a complete disgrace… Read Full Review

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★☆☆☆☆

“Never use them afain”

Written on: 16/02/2017

I have used moonpig quite a few times without much of a problem. This week I ordered a valentine card and soft toy for my wife 13/02/2017 I had left it late and thought I have two choices go out and get a card and gift or trust the word of moonpig guaranteed delivery , wish I had just gone to the shop . I ordered from moon pig at around 12 noon on the 13th only because they guaranteed delivery on the 14 th if the order was received before 7pm , obviously on the day my wife presented me with a… Read Full Review

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★☆☆☆☆

“Awful!!”

Written on: 23/12/2016 by dina267 (1 review written)

Picture on card was poor quality but did not look this way when I was personalising it on their site. This is the 2nd time I have been let down by this company and customer service is awful. I will not be using them again… Read Full Review

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★☆☆☆☆

“ My £20 credit expired!”

Written on: 22/11/2016 by Ralph463 (1 review written)

Why Why Why have an expiry date on credit, there's no valid genuine reason to do it. I don't know why some in society accept it, it will be seen as draconian in the future. It's indicative about the company and directors. Use an alternative, this company does not deserve your money… Read Full Review

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★☆☆☆☆

“Utter rubbish and overpriced”

Written on: 01/10/2016 by Lucyx79 (1 review written)

After a single good experience some years ago, I decided to order some flowers and a customised card for my wife. I ordered late at night and made an error, but couldn't get a hold of anyone to change it, so emailed them. It took eighteen hours to get a response telling me that the order could not be changed, but if I had contacted them earlier, it could have been! I had to re-order (card and flowers), so twice the cost. The order arrived three minutes short of the deadline. Flowers were utter… Read Full Review

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★☆☆☆☆

“Complete Let Down”

Written on: 30/09/2016 by Treyi1970 (1 review written)

I am absolutely livid. I ordered my Step mother's flowers and card on the 6th of September in order to reach her by the 30th - 24 days.! By 3pm on the day, there was no sign of the card or flowers. So I called Moonpig, who told me that their 'van had broken down'. I said right, so can you find another way of getting some flowers to my mum on her actual birthday and not the day after - which you're now saying. Their van has broken down??? This isn't a small local florists - this is a massive… Read Full Review

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★☆☆☆☆

“My daughter order me some flowers for my birthday....”

Written on: 09/07/2016 by 138Jarvis (1 review written)

My daughter order me some flowers for my birthday. That cost her £25 .I received 4 red roses and 4 large red flowers all the rest was green foliage. Do not buy flowers. Card was lovely… Read Full Review

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★☆☆☆☆

“Completely different flowers delivered!!!!”

Written on: 20/06/2016 by AlyviaConway (1 review written)

Ordered flowers for Father's Day and got a complete different bunch of flowers. Unfortunately I have got been well so could not leave house to buy a bunch of flowers for my dad so ordered from Moonpig some beautiful mixed bright Germini flowers and got a completely different bunch of flowers that isn't even on the website. Emailed them and only got an apologise. Don't order flowers from these people!!!!!!… Read Full Review

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★☆☆☆☆

“non-delivery”

Written on: 26/05/2016 by jjKnight140 (1 review written)

My wife was sent two Moonpig cards from different friends just recently. - Mid May 2016. Neither arrived… Read Full Review

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★☆☆☆☆

“Why don't you stop taking orders When you can't deliver?”

Written on: 26/03/2016 by Savannao325 (1 review written)

18th March was our 1st wedding anniversary and my husband was in Melbourne and I was in India. I chose this terrible site(Got to know later) to order a personalized card for him. I placed my order on 16th as they had mentioned they would take 2 days. But when card didn't reach him on 18th I checked with them and got the answer that although they have mentioned 2 days on their site , it is estimated only but actually they take 4 working days since they are tied up with Australian post and also… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 24/03/2016 by Wendiharr11son (1 review written)

Ok.... Never used moonpig before..... And won't be using it again! Ordered birthday flowers...for tmy mum.....didn't arrive.... Delivered next day by some caring person from the next street, who was embarrassed by the state of the packaging and freshness of the flowers... Not.... They had been left at the out house of his premises!..... Wrong address.... How could they get this so wrong, the address is on my order history....correctly in putted!!!!! Morale....!!!!!! DONT USE MOONPIG.!!! First… Read Full Review

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★☆☆☆☆

“Not impressed”

Written on: 10/03/2016 by silverbrego (1 review written)

I just visited Moon Pig for the first time interested in getting my 65 year old brother a birthday card. The majority seemed to be fixated on Old Farts and the majority of the supposedly funny cards were really rather boring old time types of humour. They really need to broaden their card content and get out of the old rut… Read Full Review

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★☆☆☆☆

“disappointed in my order ”

Written on: 07/03/2016 by Darioh306 (1 review written)

For mothers day 2016 I ordered a personalized card and flowers from Moonpig as I have seen good reviews and it was recommended to me by a family member as they received a good service however unfortunately i wish i could say the same. Everything started really well. I ordered my card and flowers and paid for them and they arrived at my door step within two days however when i opened the box I noticed that the box of chocolates that came with the flowers was placed upon the flowers squashing… Read Full Review

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