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Latest Reviews

★☆☆☆☆

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“Get your money back ”

Written on: 17/02/2021 by JimBelcher (1 review written)

If you’re looking to get your money from prudential, get at welovetheearth040 at,gmaiI,com. The recovery experts helped me get my money… Read Full Review

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★☆☆☆☆

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“Unacceptable racket”

Written on: 22/07/2020 by Dudley430 (1 review written)

I was mis sold a pension by Prudential in 1981. But, because this was pre-regulation time, I discovered that there was nothing I could do about this, and continued paying into this, as advised by them, otherwise i would have lost 10 years' of payments. Through the years, I never managed to get a first time straight answer to anything from them. Now it is time to take out this pension. I have been trying since October 2019 to get an actual quote of what I was due: keep getting long (5 page +)… Read Full Review

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★☆☆☆☆

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“Pension with supposed profits ”

Written on: 20/04/2019

I have a pension with profits I was told the bonus was the same as last year and would be added to my funds but prudential took £1000 off my pension I have complained twice to customer service prudential don't want to reply and explain why this is has this happened is there other investors this has happened to can anyone shed some light on this for me… Read Full Review

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★☆☆☆☆

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“A bunch of spivs”

Written on: 18/02/2017 by sausage57 (2 reviews written)

I phoned the Pru up to get some information about my Prudential pension, I explained that I only wanted some basic information and was not in the market to buy or take anything, they said that they would look into my issue and get back. I then got a letter to tell me that a rep was going to call. In due course a couple of guys arrived and went straight into a high pressure sales drive, I kept telling these 2 spivs that I wasn't interested but they just kept right on going. I never got any of… Read Full Review

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★☆☆☆☆

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“You're giving the boss of pension firms one massive salary”

Written on: 20/12/2016 by 446Gillespie (1 review written)

If your thinking about a pension my advice is never do 1 when you first take it out the figures look good 35 years later there a joke all those years you struggled to pay it on minimum wage the government will take the best part of it when you paid £120 a month's for 35 years when you are 65 you will be lucky to get £80 a month I always advise people to do a pension how wrong I was you're paying for the man at the Top a massive salary 4 weeks holiday company car these people will do the best… Read Full Review

Sausage57's Comment

Written on: 18/02/2017

I concur 100%

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★☆☆☆☆

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“How can you do this to me”

Written on: 17/11/2016 by JulianChase (1 review written)

I am now in my seventies and turned my Prudential policies into two annuities ten years ago. The figures were so bad I took it to the Ombudsman, it did increase figure, but I still thought it should be more so Appealed against the decision to no avail, they said accept. Now, 10 YEARS LATER, Prudential have come back to say they owe me money - a derisory sum worked out at 1 percent interest, and they clam up when asked to give full details. I went through all this stress 10 years ago and… Read Full Review

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“Inefficient and hopeless”

Written on: 21/07/2016

I worked for the BBC for many years and at one point went on a short-term contract with one of their charities. They put me into a pension scheme with the Prudential, the BBC contributing as well as me personally. I put this pension on hold when I rejoined the BBC full-time as I began paying into the main BBC scheme. I was not allowed to transfer the Pru money across. Now I am 55 it is proving almost impossible to get this relatively small pension pot with Prudential paid as a lump sum. I… Read Full Review

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★☆☆☆☆

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“Steer clear”

Written on: 26/10/2015 by Curran2395 (1 review written)

The customer service is non existent I have a very small pension with this company that was due to pay out on the 30th September I am still waiting I have contacted them on a daily basis to be told somebody will ring me back this never happens When I asked for the name of the CEO so I could put a complaint in writing I was amazed to be told to hold till they went to find out who that person might be! Everyday I am told that some mysterious back office is dealing with my request what they need… Read Full Review

Alexjohnstone's Response to Curran2395's Review

Written on: 30/11/2018

This is identical to my experience with the Prudential uk

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“do not even think about it!”

Written on: 28/08/2013 by KentTimetraveller (1 review written)

Do not trust any of the financial institutions to 'look after your money', the Pru is just as bad as the rest. 25 years into my Prudential personal pension and the transfer value would not even buy me a decent car, let alone retirement income. Once they have you locked in, it is an exercise in confusion. Keep using your money to make money, but try not to let you have any of it back. There might be a promise of a terminal bonus, but all this does is to lock in the existing catch they… Read Full Review

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“lazy customer care”

Written on: 09/03/2013 by petercb (1 review written)

I recently applied for a pension pack pack from Prudential. 32 days later it still has not turned up. When telephoned they fob you off with tales of 'faxing it through' , 'being sent by recorded delivery'. You deal with both Scotland and India , and there is not one shred of cooperation or communication between these two sites. The whole operation is indolent, inefficient and totally lacking in the basic concepts of 'customer care'. I have now e-mailed their CEO and that does seem to have… Read Full Review

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★☆☆☆☆

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“Prudential ,Quite the worst Company I have ever dealt...”

Written on: 14/01/2013

I had a Company Final Salary Pension Scheme - Annual Statement(money purchasre scheme ) did not itemise the Companies contributions and when I was a trustee I highlighted this - their excuse was that their computer program did not cater for this ?? Are they taking the mickey or what ? I eventually had to retire as a trustee because of the attitude of this company as I had no faith in their procedures They almost diddled me out of £38000 when I got my final statement - this was luckely picked… Read Full Review

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★☆☆☆☆

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“negligent”

Written on: 17/11/2012 by chanton (1 review written)

My pension was due on the 18th of October. I was asked to sent a copy of a letter so it could be paid. Twice it was lost do I sent a registered delivery letter that was also lost. I then faxed it. Every call haNadler told a different story. I was told on 17 occasions I would be called back and wasn't. Supervisors and managers said it had been sorted when it wasn't. Twice I wad given date s of payment. The last stare last straw this week when I was told money had been telegraphed. .... still… Read Full Review

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“I handed over 147,427.72 in 1998, and at the present...”

Written on: 07/03/2006 by Alan Garner (1 review written)

I handed over 147,427.72 in 1998, and at the present rate it will take 15 years just to get the capital back on my Prudential Pension, and I will be 85 years old by then. I now receive less in 2006 than I did in 1998… Read Full Review

Robwt's Response to 233010_Alan Garner's Review

Written on: 31/08/2006

It may be helpful if I were able to read Alan Garner's review. Having said that the Prudential do not have a good name.

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★☆☆☆☆

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“Prudential seem unable to calculate the value of my...”

Written on: 20/06/2005 by TEK22 (1 review written)

Prudential seem unable to calculate the value of my pension plan. They have had to admit to having made mistakes and the most recent statement has a note on it saying that the most basic figure on the annual statement (The value of the plan excluding final bonus) may be wrong.
They at first condescendingly denied there was a mistake, understating the value of my plan, until they had to admit their mistake.
In my experience, good customer service is an alien concept to them, despite anything… Read Full Review

205593_Mtt05's Response to TEK22's Review

Written on: 10/08/2005

I have also had very poor service from them. They ask all the questions of me, but cannot answer very simple ones I ask. The attitude is also quite atrocious! My money will be better off elsewhere. So will I.

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