Accord Mortgages Reviews - www.accordmortgages.com

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Latest Reviews

★★★★★

“Exceptional ”

Written on: 02/06/2018 by johnnyhope (1 review written)

Heard all the negative views and was sceptical. We submitted via broker Habito on 6th Apr 18. We were remortgaging. Knew there might have been probs with title as per previous mortgages. These folks were briliant. Cannot fault there solicitors. Quick. Courteous and totally understanding. Cannot recommend them enough. From initial enquiry 6th apr . Mortgage competed end of may. Thats not bad is it!Dont read all the bad negs. Theyre fine … Read Full Review

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★☆☆☆☆

“appalling customer service”

Written on: 22/01/2018 by kat_wcz (1 review written)

Just called to ask a simple question about the next product I need. 40 minutes into a call and they still not found anyone at the business who is competent enough to give an answer. The manager refused to talk to me and asked for the call to be passed on to another team. That's 1 hour of my life I am not getting back - and those time wasters are getting paid for. What a horrible experience!… Read Full Review

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★☆☆☆☆

“Awful service, inconsitent policy, absolutley terrible”

Written on: 15/12/2017 by Lucianoe366 (1 review written)

I am a mortgage broker and gave Accord the benefit of the doubt recently when applying on behalf clients for portfolio re-mortgage. I had heard they had improved their processing and underwriting, unfortunately in my experience this is not the case. After passing initial underwriting checks and being given the go ahead, spent 5 weeks jumping through hoops to provide additional information on multiple occasions, only to be declined for an unrelated reason at the last moment. As a mortgage… Read Full Review

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Was this review helpful? 5 0
★★☆☆☆

“Mortgage fine, but customer service / telephone...”

Written on: 08/12/2017 by TanyaScott15 (1 review written)

The mortgage is fine but they took the wrong account details and to change it took weeks and many hours of waiting on the line with promises of call backs that never happened. Very poor customer service that wastes your time… Read Full Review

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★☆☆☆☆

“Avoid if you want to buy/sell/complete on a property ”

Written on: 07/12/2017 by Kaylina362 (1 review written)

Shockingly poor/non-existent service. Causing signficant stress and WEEKS of delay for the entire chain and jeapordising the whole thing. Shouldn't be allowed to trade… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS, NEVER USE THIS COMPANY!!!!!!!!!!!!!”

Written on: 22/11/2017 by ChanelMorrow (1 review written)

The worst company I have ever used in my life. Do not use, for the sake of your health. This company should be banned immediately. Would give zero stars if I could. I can only assume any 5 star review on this site has been written by someone linked to the company or has no experience of getting a mortgage previously. Please avoid, it will be the best decision you ever make… Read Full Review

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Was this review helpful? 5 1
★☆☆☆☆

“Terrible company”

Written on: 18/11/2017 by ZechariahGraham22 (1 review written)

Not a trustworthy company. Avoid this company at all costs!!!… Read Full Review

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Was this review helpful? 2 1
★☆☆☆☆

“AVOID AT ALL COSTS!!!”

Written on: 09/11/2017

6 weeks pass by, after changing the 'goal posts' 3 times (and us adhering to the changes), they have declined with a simple "we're not happy with the application". they cant justify their decision and have now left 3 families in a very difficult position. these are a massive tin-pot outfit, you will do nothing but waste your time with this poor excuse of a company. heed my warning… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Poor service”

Written on: 19/08/2017 by Roman390 (1 review written)

They closed my direct debit leading to arears of my mortgage. When I complained they never acknowledged. Consequently my home has been reposessed. When negotiating a payment arrangement their response was placid, just continued sending the threatening letters. With no Empathy to my personal difficulties… Read Full Review

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★☆☆☆☆

“I've never worked with such a terrible mortgage provider ”

Written on: 04/08/2017 by Maximilian295 (1 review written)

For the last 10 months I've been trying to enact a transfer of equity of part of a property I own to another party. The 'underwriting team' keep coming back to me with questions which were already fully provided in my initial application form. Each time I call for an update I'm stone-walled an operator who claims to be powerless to do anything other than 'wait for an update from the underwriting team'. On the last occasion I called for an update I was told that the turnaround time was 12… Read Full Review

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★☆☆☆☆

“Still Waiting......”

Written on: 03/08/2017 by Efraind272 (1 review written)

Our Mortgage Broker put us in touch with Accord Mortgages, Sent all correct information which included Passports, DVLA Licence, Bank Statements, Council Tax Statement, for current address and HM Revenue & Customs documentation from previous address to prove who we are and that we have lived at both locations as residents, and some 6/7 weeks down the line we are no further forward from we had started??? Absolute Joke time consuming and pretty much at the end of my tether, giving them 1 more week… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Stay away”

Written on: 09/07/2017 by Moranaf118 (1 review written)

This is the worst mortgage lender anybody could ever use. I was introduced to this rubbish company by my mortgage broker as they do have competitive rates. What a big mistake, 6 weeks down the line,2 weeks post satisfactory valuation, still dont know if my application will be accepted or not. They keep asking for ridiculous information. For instance, despite knowing from day one that am self employed and work with various agencies, they sent a ridiculous reference form to one of the numerous… Read Full Review

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Was this review helpful? 1 0
★★★★★

“Very pleased wifh the overall service ”

Written on: 04/07/2017 by Ouchi81 (1 review written)

Arranged by my broker... very smooth transition from Barclays to them. Fixed for 5 years... took equity out to pay of my home improvement loan. No fuss very help and straightforward experience. Only downside is as there is no mobile app to monitor payments. Website is there but security to login is soooo outdated. They should have a mobile app with a finger print easy access option like all the banks app using… Read Full Review

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★★★★☆

“Very quick indeed”

Written on: 17/06/2017 by ssMalloy377 (1 review written)

I looked around a lot when we decided to get a mortgage and with the odd chase call both LandC and Accord were bery good. From AIP to completion took 10 weeks so was very pleased with that..... They do require a lot of paperwork to justify your application but if you have everything in order it will not be an issue… Read Full Review

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★☆☆☆☆

“Avoid like the plague ”

Written on: 19/03/2017 by Anmu0102 (2 reviews written)

Was refers to this joke of a company via a mortgage broker.after all the paperwork was done they refused my mortgage as they said my house was worth £15k less than my neighbours even though my property is far modern and up to date.they have the iq of a Cornish pasty.avoid these idiots… Read Full Review

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★☆☆☆☆

“Contract of employment for S/E Partner!! Deserve a zero!”

Written on: 16/03/2017 by Kylee329 (1 review written)

Absolute shambles of Customer Service. We were re-mortgaging to them through a F/A, took 16 weeks for the underwriter who was a complete dimwit, to refuse on the grounds my husband did not have a contract of employment! He is self employed and has been for more than 10 years, he sub contracts to various firms, the latest one is personal Gross just under a thousand pounds per week for the foreseeable future. I have been employed for the last 29 years for the same L/A. She even wrote and asked MY… Read Full Review

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★☆☆☆☆

“Slow and I'm helpful”

Written on: 03/02/2017 by AngieSelf (1 review written)

After have improvements done to our house we need to increase our mortgage. They charged us a fortune in fees then decided they didn't want to extend lending on current products! Resulting in us having to swop mortgages and pay redemptions! Then were slow with communication to the new lender!!!! Avoid. If they are your only hope sell a kidney! Less painful in the end… Read Full Review

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★☆☆☆☆

“Stay well away.”

Written on: 30/11/2016 by SiatSi (1 review written)

Been paying 1178 per month for an original loan of 200.000 for the last 10yrs. They wouldn’t look at me for a re-mortgage as apparently I couldn’t afford a cheaper mortgage. (mortgage prisoner just google it) Luckily I came in to a bit of money and am in the process of re-mortgaging with Santander. This company are worse than criminals - stay well away !!!!… Read Full Review

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★☆☆☆☆

“Disorganised shambles”

Written on: 07/10/2016 by NatalyaMcConnell186 (1 review written)

We redeemed our mortgage after months of problems over a new fixed rate deal and still got a letter saying we had missed a payment after Accord had been repaid ALL the money. It included threats to our excellent credit score when we did not owe any money. Be very wary of this company as their customer service is non existent and I am registering a complaint with the Financial Ombudsman.I give one star only because there is no scope for nil… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 05/08/2016 by JefferyMaurer118 (1 review written)

Stay well clear high rates empty promises , will not help you at all, the only thing they're after is your house !! Mortgage brokers also hate them with a passion… Read Full Review

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