Alliance And Leicester Internet Banking Reviews - www.alliance-leicester.co.uk

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Summary

Alliance and Leicester Internet Bank account reviews. If you are considering signing up for an Online Bank account we sugggest first reading our reviews so that you can get the full picture before you do. Read and write reviews of www.alliance-leicester.co.uk then compare them with the other Internet banks that we have listed. We also have reviews of other Alliance and Leicester Products.

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Alliance And Leicester Internet Banking  www.alliance-leicester.co.uk
Alliance And Leicester Internet Banking  www.alliance-leicester.co.uk

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Latest Reviews

★★★★☆

“Beware the move to Santander online banking”

Written on: 11/11/2011 by DaveWBrown (19 reviews written)

Strange some of the comments here - we've been using them from back in the days when we started with Post Office Giro which eventually became A&L. Good service, fair products - in fact no problems at all. However - did you know....we have A&L Internet banking and every time we log on we are asked if we wish to switch to Santander Internet banking - we were about to (same company now after all) until we read that the current account benefit of Travel Insurance with A&L lasts until you are 79 -… Read Full Review

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★☆☆☆☆

“inaccurate information viewed”

Written on: 11/08/2011

i have had internet banking with Alliance and Leicester ever since i have had an account with them. It has caused me anxiety.It gives inaccurate information it turns out, with out of date amounts available to use. When some of the available funds are used to pay for on-line bills it has registered me as going over the agreed overdraft, very confusing giving over to high charges requested from meat the end of the month, to pay. After contacting the company and speaking to reps in connection… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 29/06/2011 by sundeysunderland (3 reviews written)

This service is simply not customer focussed. The whole bank I think has forgotten just where it gets its funding and I regret a catalogue of poor service, being palmed off from one department to another and feeble excuses means that after many years loyal patronage, first with the Post Office, then with Alliance & Leicester and now Santander my patience has gone beyond thin. The bank right and justly deserves its 1 star rating and if I could have given them half a start that is what I would… Read Full Review

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★☆☆☆☆

“time to go”

Written on: 22/06/2011 by consumerbitesback (1 review written)

I originally joined them as Girobank years ago when it first started and it was excellent. I never had any problems and their service was second to none. After a few years they morphed into Alliance and Leicester and although they started to lose a little of their lustre they were still pretty good and I was more than happy with the service I received and would recommend them to anyone. THEN DISASTER. Along came Santander like a creeping virus that slowly infected my beloved bank. Levels of… Read Full Review

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★☆☆☆☆

“Absolute shambles.Ripped off with charges i didnt know...”

Written on: 09/05/2011 by roadstar (10 reviews written)

Absolute shambles.Ripped off with charges i didnt know i would get.Charges applied to the account that generated more charges because the original charges put the account in the red.No contact from the bank to warn me.Impossible to contact them as phone is voice recognition,constant "i didnt understand that".No matter what they offer to rope you in dont do it!!… Read Full Review

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★☆☆☆☆

“Probably the worst bank to deal with. ”

Written on: 22/02/2011

Probably the worst bank to deal with.
Despite my account always being in credit the management at the local branch seem to want to be obstructive and make life as difficult as possible. The call centre staff are slightly better but again are not very helpful. Not only could they not easily change my address, each time I went to change it they asked for a different piece of paper. After 3 attempts they eventually altered my address but I was so fed up with them I promptly changed banks… Read Full Review

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★☆☆☆☆

“The system is good when it works. If it does not and...”

Written on: 21/02/2011

The system is good when it works. If it does not and you have to use there call centre then forget it. Their security is nonsensical. If they block your account you can still access the account but not transfer. They then ask you questions about what you can see on your account. Fine unless you have a poor connection.
The call centre is agressive and does not try to help… Read Full Review

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★★☆☆☆

“If you occasionally go overdrawn, this is not the bank...”

Written on: 08/02/2011 by jay900 (3 reviews written)

If you occasionally go overdrawn, this is not the bank for you. Their charges are extremely aggressive and their call centre staff can be unhelpful and rude.

If you are in control of your finances, they are okay.
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★☆☆☆☆

“My advice is do not bank with Alliance and Leicester...”

Written on: 27/01/2011

My advice is do not bank with Alliance and Leicester or its owner Santander. Communication is difficult, they are slow with transfers and closing accounts cannot be completed on-line… Read Full Review

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★☆☆☆☆

“I had to put one star, but minus is actually nearer...”

Written on: 31/12/2010

I had to put one star, but minus is actually nearer the point. Do not bank with these people!!

My wages are available for use from the start of trading on 25th of each month. On 25/10/2010 Alliance & Leicester paid, then bounced back £550 which was supposed to go to my landlord. I queried this on the morning of 25/10/2010. I was given an apology. The Alliance & Leicester employee suggested that he should make two 'FASTER PAYMENTS' to my landlord's agent. He did this. However, it is only… Read Full Review

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★☆☆☆☆

“The most terrible customer services, I have ever come...”

Written on: 21/12/2010

The most terrible customer services, I have ever come across in my life.Rude, imcpmpetent and completely unhelpful.
Never anything went smooth with this bank.
Now after 7 year, I have closed all my saving accounts and will also transfer all my banking to First Direct in January.
What a relief.
AVOID THIS BANK… Read Full Review

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★☆☆☆☆

“Alliance and Leicester (Santander) is a travesty. I...”

Written on: 14/12/2010

Alliance and Leicester (Santander) is a travesty. I discovered that my account was blocked without notice, and decided to phone them up. Unusual spending patterns at Christmas? Who would have thought!

After multiple call centre workers pried into my personal and card details, including my three-digit security number which I had to vocally provide during a dubiously-secure phone call, they told me I failed their security test and that therefore they had to end my call. Any attempts to offer… Read Full Review

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★☆☆☆☆

“Cannot believe how bad this changeover to Santander...”

Written on: 07/12/2010

Cannot believe how bad this changeover to Santander has been handled. Both my husband and I were unable to see our online accounts for MONTHS and he still cannot see his despite dozens of phone calls, posted letters and e mails. They keep promising to recompense us but neither of us has seen any sign of this - we have it in writing but that is a JOKE. Would NEVER recommend them to anyone, even my worst enemy. As soon as I can find a decent rate somewhere else I will be moving my money… Read Full Review

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★☆☆☆☆

“I Have had endless problems with my account at the...”

Written on: 03/12/2010

I Have had endless problems with my account at the Alliance and Leicester including:
Large amount of savings showing as zero balance on internet banking for over 3 months causing me quite some stress!
I lost my wallet and cancelled my cards, nearly 7 weeks later and numerous lengthy phone calls alter and my replacement cards still have not arrived. My Barclays replacement card came within 2 days. They also cancelled my husbands joint account card in error and his replacement cars has also not… Read Full Review

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★☆☆☆☆

“I have a current account and was going to get their...”

Written on: 03/12/2010

I have a current account and was going to get their esaver issue 2 - they want to know how much money I earn? I was going to move 50K into this account and they want to know what I earn and where I got the money from - its in another bloody A&L account! This isn't a mortgage app, I am putting my money in their bank - they should be telling me what they earn! the online form looks like it has been translated from Spanish - by an online translator.
Shabby… Read Full Review

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★☆☆☆☆

“The Alliance and Leicester Bank: ”

Written on: 19/11/2010

The Alliance and Leicester Bank:

I have banked with this shambolic crowd for around 18 months.

I transferred over to them as they said they could match my overdraft, and free banking, cash incentive etc. After all, they couldn't possibly be as bad as Halifax, could they? (anyone lucky enough to be banking with Halifax will know what I mean.)

After joining them for a few months, they then decided, after me waiting about 4 weeks awaiting their reply, they could not match my overdraft as… Read Full Review

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★☆☆☆☆

“Problems transfering money to pay a bill, password not...”

Written on: 14/11/2010

Problems transfering money to pay a bill, password not accepted had to ring to reset.

Waited 20 minutes for assistant, because I asked my husband a question half way though the security questions, I was told we could not proceed.

Next contact will be to close the account… Read Full Review

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★★★★★

“ been with alliance and leicester for 27 years never...”

Written on: 09/11/2010 by pam152 (9 reviews written)

been with alliance and leicester for 27 years never had no problems with them at all reccomended my son and we both got £50 within a few weeks of my son opening account customer services always been helpfull and phoned me back within 48 hours. recently had a company get money back from alliance leicester for charges on credit card and must say this was paid with in 3 weeks from alliance and leicester 2 other companies took months to do this very hyappy with alliance and leicster got no… Read Full Review

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★☆☆☆☆

“AVOID!!!!!! After being in credit, because I didn't...”

Written on: 02/11/2010

AVOID!!!!!! After being in credit, because I didn't deposit the minimum required for ONE MONTH they charge an under-use fee of £5. Without telling you that you are overdrawn, they THEN charge £5 PER DAY for being overdrawn on a charge that I didn't fairly deserve - SO PLEASE AVOID AND SAVE YOU MONEY! Luckily I am free of them now. Never have I seen such poor service… Read Full Review

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★☆☆☆☆

“Complete and utter amateurs springs to mind. I have...”

Written on: 01/11/2010

Complete and utter amateurs springs to mind. I have NEVER seen such a poorly run/thought out/problematic organisation in my life. I run a business and some of their practises leave me open mouthed in dis-belief i.e. lumping numerous payments through as a single transaction..WHAT!!!!!! How on earth are you able to consolodate for book keeping with that going on. Internet Banking rarely seems to work. Sort codes and account numbers who's format changes depending on which way the wind is blowing… Read Full Review

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