Sainsbury's Bank Reviews

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Latest Reviews

★☆☆☆☆

“Daylight robery”

Written on: 24/06/2021 by themsthebreaks72 (1 review written)

Do not use them. I took on one of their credit cards which was supposed to be interest free in order to pay off an overdraft I had with my bank. I did not use the card to buy anything, I just set up a direct debit and paid off a bit each month. One month I had to change the amount of my direct debit and I did so on their website. For some reason this direct debit did not happen and I was slapped with charges and interest. When I spoke to them they were unable to say why this mistake happened… Read Full Review

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★☆☆☆☆

“Useless non existent customer service......”

Written on: 15/01/2021 by Deborah555 (1 review written)

Unable to access website in order to settle account. Hours spent trying to get through to customer service. Appallingly unhelpful customer service agents when I eventually did get to speak to someone. Unable to exercise a degree of common sense when faced with something off script.....quite frankly, the second my zero percent offer is up I will DEFINITELY be going else where and never intend on using their services again.....however until that time I'll be making sure I milk every single penny… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 25/01/2020 by JanelleStewart389 (1 review written)

Do not deal with these. 3times I spoke to somebody to remove my daughter from my policy when she passed her test. I changed my car so had to update details told somebody again she needed to be removed. I have a renewal price sent me now which is a riducous amount and this is because my daughter is still on the policy. So I'm guessing when I changed my car and they charged me an extortionate amount to do this is because my daughter was still on the policy despite requesting her to be removed… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 04/01/2019 by GarethFinniear (2 reviews written)

WARNING - do not use Sainsburys bank for your car insurance if there is any chance you may want to cancel part way through the year. I cancelled with 3 months left to go anticipating saving some money after Christmas - this was not the case. I ended up paying the remaining amount in one lump sum less £25. If I had realised this I wouldn't have bothered cancelling and would have left the car insured. After speaking to them for clarification when the paperwork came through they confirmed this… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 11/08/2018 by Pughgn142 (1 review written)

Very poor customer service . Delays to reply to complaints. Communication very difficult… Read Full Review

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★☆☆☆☆

“Need More Staff to deal with calls”

Written on: 03/08/2018 by Vedder74 (1 review written)

I have now been trying to get through to the bank for 3 days. I am £50 in credit in my account and looking for the credit paying back into my bank. I have now tied to call 5 times. I work full time and cannot make calls in work time. Each time it has taken over 30/40 mins to get though to one person, for then to be told I am being transferred, again on hold 15/20 mins having to hang up without speaking to someone. I have asked for a call back on Wed. As yet its Friday and I am still waiting… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 16/07/2018 by PaulaAbernathy141 (1 review written)

Appalling customer service to credit card customers. An automated telephone number that results in long delays (MUCH longer than estimated at the beginning of the call). Eventually you give up. Shocking service!… Read Full Review

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★☆☆☆☆

“Speaking from Personal Experience”

Written on: 10/07/2018 by ColtenDuncan255 (1 review written)

Speaking from personal experience I've been with Sainsbury's Bank Credit Card for six months and my recent experience with their customer service has left me frustrated. One thing to say is that they are not rude when you speak to them - always apologetic which makes all of their previous apologies redundant. What SB customer service is - is incompetent. I've been wanting to increase my credit limit from the start. So, at first I was told that I have to wait six months before I can do that. So… Read Full Review

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★★★★★

“Low rate as advertised”

Written on: 31/01/2017 by Maldonado267 (1 review written)

I am on my second loan now with Sainsburys at a rate of 2.9% (could have had 2.8% had I remembered to use my Nectar card). The first one pays off in a few months and this new one is a five year loan. Could have used cash but the loan rate makes it sensible when matching to long term expenditure. Contrary to other reviews, they have met my expectations. Process was quite drawn out and I had to confirm passport details over the phone but the end result was as expected… Read Full Review

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★☆☆☆☆

“So thet alreay have just 2 star - & you're considering...”

Written on: 09/07/2016 by rjh39 (12 reviews written)

the worse customer service I have ever had in banking, and I bank with Lloyds, Nationwide and Halifax - they ALL have iffy service, BUT **SAINSBURYS** bank are by far the worse. You can see they already have just 2 star here, by other reviewers. So Im not alone in thinking and experiencing such bad service I take my time to write a review, rather than just walk away. Ignore reviewers - have your own crappy service - then wish you had heeded us. Banks have long forgotton who we are -… Read Full Review

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★☆☆☆☆

“Draw you in and 'Bang!' with the sucker punch!”

Written on: 11/05/2016 by 410Kelley (1 review written)

Avoid! I was told I had a 90% chance of being accepted with a 3.4% APR of a £15000 loan over 5 years. I got an 'acceptance in principle' and was told an email had been sent with the details. It Hadn't I phoned the bank and was told the rate was actually 11.2%! I have an excellent credit rating and found this ridiculous! When I told them not to bother sending the paperwork they offered to drop the rate to 10.2% and I laughed and told them not to contact me in future Soon after I was approved… Read Full Review

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★☆☆☆☆

“Absolute disgrace!”

Written on: 05/04/2016 by Garrettiq146 (1 review written)

Applied for a loan to pay off my credit card as I want to be rid of it. Checked my credit reports on equifax and experian - both excellent. Applied for a loan through Sainsburys bank as they were advertising 3.4% APR. Got approved straight away, paperwork arrived a week later.Only problem is, they don't tell you what your approved interest rate is until they send you the paperwork (and they were very slow doing that!) when I got my paperwork they offered me 6.7%!!!!! I called them up, spoke to… Read Full Review

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★☆☆☆☆

“Bad Car Insurance”

Written on: 27/02/2016 by Philwood (1 review written)

Sainsburys Customer Care is shockingly bad in the event to them making a mistake, which they admit. They tried to double my premium even when they admitted their systems had not been updated properly even though these details were entered onto the online quote system. Not willing to help at all, do not use. + Long wait time on phone… Read Full Review

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★☆☆☆☆

“Don't even bother, will destroy your credit score”

Written on: 25/02/2016 by YasminMcKinnon1973 (1 review written)

Very disappointed and angry. They ruined my credit score which was perfect. They attracted me with low APR and after that declined. I have perfect score, never missed any payment, lived in address for 7 years, no credits, all of them have been payed without problem. I will never again will do any business with them… Read Full Review

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★☆☆☆☆

“Shockingly bad for APRs on loans”

Written on: 18/01/2016 by KingShaf (1 review written)

I would give them 0 stars if I could. Much like everyone else, applied for a loan for a car as it would have almost halved my pcp payments from £500 to £280 on a replacement car purchased outright with a personal loan. I earn 30k a year and have good credit. had a phonecall from sainsburys bank asking for all my bank details and my passport number etc. I was then told my application was successful but the apr would be 17.9% as opposed to the 3.5% advertised. i didnt even bother to discuss the… Read Full Review

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★☆☆☆☆

“How can call themselves Sainsbury's BANK?”

Written on: 22/11/2015 by Leslie272 (1 review written)

You wont believe it, picture this: Your go to your Bank, ask the cashier for around £1,000 that belongs to you and he tells you that they don't have £1,000. You ask yourself "How can they call themselves BANK? I thought banks main product is MONEY, and Sainsbury's Bank would have a bit more than £1,000, well that's what happened to my today… Read Full Review

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★☆☆☆☆

“I am not a bank member and I'm from America, here in...”

Written on: 21/10/2015 by 186Gibson (1 review written)

I am not a bank member and I'm from America, here in England studying abroad. I used my debit card at their ATM and the machine malfunctioned resulting in my card not being returned. When I called about it they were not helpful at all, and now it is going to be costly and timely to get a new card from the states… Read Full Review

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★☆☆☆☆

“Customer service is shocking ”

Written on: 14/08/2015 by doMcClanahan260 (1 review written)

After trying to get a settlement figure based on overpayments, it took 4 attempts and STILL completely inaccurate. Won't touch them with a barge pole in future… Read Full Review

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★☆☆☆☆

“A waste of time”

Written on: 07/08/2015 by EdgarBlake (1 review written)

Applied for a loan for a new car and expected to hear back within 48 hours(their) claim. had to call them on several occasions to get a reply and eventually got a reply with a interest rate that bore no relationship to the advertised rate. Avoid as they are a waste of time… Read Full Review

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★☆☆☆☆

“Can't access my money”

Written on: 05/08/2015

Had a Sainsbury's Bank Bond which matured last year. Tried to get funds out this year and could not even with correct passwords user ids etc etc. Phoned and was asked some totally unrelated 'security' questions, e.g. When did I open my mobile phone account? and When did I open my current account?. Neither of these services were provided by Sainsburys so how come they had this information to check my answers? Eventually was asked to send photocopies of my driving licence and passport and… Read Full Review

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