Clydesdale Bank Reviews

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Clydesdale Bank

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Latest Reviews

★☆☆☆☆

“Account closed for a week.”

Written on: 18/06/2021 by GlessgaSandy (4 reviews written)

Dear Sirs I am being messed about by the Clydesdale Bank – Virgin Money. On the 31st. May 2021 I phoned the CB bank to notify them I would need to forward £15.000 from my account to my roofing contractor’s account for work completed on my roof. I was told to go ahead and forward the money using my internet banking app, this I did, but the request was not carried out and my account was then closed down. I phoned the Clydesdale Bank and explained what had happened. They took some details… Read Full Review

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★☆☆☆☆

“lack of any help”

Written on: 03/04/2020

they seem to be a bank full of false hope and promises,been with them for almost twenty years,with plenty of funds going in but for the first time i asked for an overdraft i get told by customer services no this is not possible with this account so i spent an hour on phone to change it to the correct account,only then to be told that i could still not have an overdraft,i mean what was the whole point then,this bank in all these years has done nothing for me at all so i think it is time to leave… Read Full Review

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★☆☆☆☆

“NEW ALL SINGING AND DANCING INTERNET BANKING DOES NOT WORK”

Written on: 26/09/2018 by bentchris (2 reviews written)

Yorkshire bank all singing and all dancing internet banking does not work spent the last hour trying to access my account to upgrade my token get through all the security checks then nothing - this is happening on mobile and pc… Read Full Review

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★☆☆☆☆

“Horrible Customer Service ”

Written on: 24/01/2018 by Copeland305 (1 review written)

After 5 weeks working offshore nearly 20 hours a day my husband finally gets paid but Clydesdale Bank decides that it will freeze our account because....NO ONE CAN TELL US WHY!!! After sending legitimate pay slips to “prove” working overseas, they have now taken my husband’s hard earned money and will not release it until “proven” to be not fraudulent! REALLY?!?!?! I’m pretty sure that pay slip did just that! Is this how you treat hard working people who have banked with you for… Read Full Review

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★☆☆☆☆

“Rude Customer Service Advisors”

Written on: 10/01/2018 by Hammondks58 (1 review written)

Unless they are trying to sell something I find the customer service advisers rude and unhelpful. Would not recommend on that basis… Read Full Review

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★☆☆☆☆

“Poor or No Service”

Written on: 15/11/2017

My mobile app isn't working. This is after it took considerable effort to get registered to use it and using it for a while. As of writing this at 18:40 on a Wed, I've been on hold for 17min 53secs. just spoken to someone. It's a known iPhone issue they never bothered to tell us about. "Turning it off and on again might work."… Read Full Review

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Kathmfor's Comment

Written on: 24/06/2019

tried to download the app to my samsung tablet. got the message not compatable. contacted the branch only to be told not all tablets support the app. suggested they list the tablets that do support. told to download to mobile. I dont have one so
More or less told I should have one or to get one.Asked which mobiles supported the app. did not get an answer

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★☆☆☆☆

“Worst Credit Card Company I have ever dealt with.”

Written on: 02/09/2017 by HaleighMcDaniel (1 review written)

The staff are friendly enough, but the actual service I received was appalling. I first opened my account and was sent a card... but the pin never arrived. So contacted Clydesdale to get a pin sent out to me. A year and a half later, over 40 odd phone calls and still no pin!! Meaning I could only ever use my card online which wasnt why I needed the credit card! So, they advised me to order a completely new card, cancel the old one and it will all be resolved. The card never arrived!! They… Read Full Review

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E111's Comment

Written on: 04/09/2017

Just read your comment now, I had a similar problem with one of my previous addresses, some of my mails were getting lost, and it wasn't resolved until I changed my address, I read somewhere that it might be because of fraud, I don't know what is happing in your case, but it is not a bad idea to get a copy of your credit report and see which accounts are open under your name, also clear score is offering a free credit report service which I signed up for about a week ago and been very satisfied with their service. Good luck.

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★☆☆☆☆

“Working as accountant and using as it as bank line for...”

Written on: 24/08/2017 by 69Brown (1 review written)

Working as accountant and using as it as bank line for one of the clients. Online banking not working with Chrome, always some technical problem when you can't access the bank for a week. Credit card statements can't be accessed online. Don't recommend at all!… Read Full Review

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★★★★☆

“Prompt, efficient & friendly”

Written on: 18/08/2017

I live in an area where there are no Clydesdale branches but we switched to them as they were very helpful in arranging a mortgage for us in slightly different circumstances as they had a person making the decision not a computer system! I find their internet banking easy and reliable to use. If I need to speak to someone then their ring back service is very prompt, efficient and friendly. … Read Full Review

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★☆☆☆☆

“on line banking a mess”

Written on: 27/07/2017 by johnwheldon (1 review written)

tried to open an on line 1 year bond, would not let me. letter sent with authentication code and ref no. rang to complete given sort code/ acess no and account no. could not log in. told must wait 24 hrs,tried again 24hrs latter,no joy rang as requested now given another 10 digit code and made 4 digit code and after reading my phone number told another code would me sent to the phone in afew minutes to register for on line banking, received no text… Read Full Review

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★☆☆☆☆

“Why I am not surprised?”

Written on: 27/07/2017 by e111 (9 reviews written)

I was shocked but not surprised when I found out this bank and yorkshire bank are basically the same, I just left yorkshire bank a very negative review several days ago, I wanted to open a savings account with this bank, had to physically go there several times, what a hassle it was, what a waste of time, what a pain !… Read Full Review

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★☆☆☆☆

“Don't trust this bank!”

Written on: 25/05/2017 by Finleyj476 (1 review written)

Got a mortgage offer from Clydesdale Bank, now halfway through purchase procedure and have incurred solicitor costs. Today got an email from CB saying they've changed their lending criteria and we dont qualify so mortgage offer withdrawn! Thanks for wasting our time and money, very unprofessional at best… Read Full Review

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★☆☆☆☆

“Avoid for business banking - terrible customer service”

Written on: 19/04/2017 by Jaliyahm341 (1 review written)

Every stage from filling in the original Clydesdale online application took an age, and the information on their website about my nearest branch was incorrect - the map shown was for a completely different place and the website didn't mention that the branch worked only on an appointment basis A long time after submitting the necessary ID documents i got an email asking which countries I was expecting to receive money from, and promising me a reply within 3 days of my answer. i wrote back to… Read Full Review

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★☆☆☆☆

“Absolute disgrace to deal with. DO NOT BANK WITH...”

Written on: 07/04/2017

All we wanted to do was change an account signatory, pretty simple stuff, were made to jump over so many hurdles - it is the single most painful banking experience I've had in my professional career in Finance. Multiple contradictory pieces of advice which we acted on that turned out to be a waste of time. Seriously give this place a miss. Deplorable. I don't know how to rate them zero stars on the attached scale… Read Full Review

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★☆☆☆☆

“INCOMPETENCE & NO CUSTOMER SERVICE ”

Written on: 03/03/2017

A nightmare bank which we are going to leave soon. Thank God. We received a letter advising us their interest rate was dropping from 1.25% to 0.50 % on their 40 day Notice Cash ISA.We then applied online via Newcastle BS for a transfer giving the new provider ALL CORRECT details (bank account/sort code - even Clydesdale customer numbers). We then received a letter from new provider saying Clydesdale rejected the transfer as the details given were incorrect. So we had to re-apply in writing… Read Full Review

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★☆☆☆☆

“AVOID!! AVOID!!! AVOID!!!!!!!!!!”

Written on: 21/02/2017 by 256O'Keefe (1 review written)

From day one dealing with Clydesdales mortgage department has been a living nightmare. we were re-mortgaging and ask Clydesdale bank for a redemption figure on a personal loan that we wanted to consolidate they told us they could do the re-mortgage so we started the process in oct and was told it would take 10 WEEKS!!!!mid December we called CB and was told that it had been passed to the legal team and we needed to wait. so we waited and waited, we rang optimal legal team who said they had… Read Full Review

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★☆☆☆☆

“Bank cards repeatedly blocked by over zealous fraud...”

Written on: 05/01/2017 by RCT4 (2 reviews written)

Had enough inconvenience and stress caused by Clydesdale Bank. Cards blocked repeatedly whilst shopping online and in stores. No contact from bank when cards blocked. Just left embarassed in stores and unable to spend my own money. Bank advised that blocking is carried out on a completely random basis!!! I.E. no reason or justification!!! CANNOT RECOMMEND THIS BANK. I HAVE BEEN WITH CLYDESDALE SINCE 1973 BUT NOT FOR MUCH LONGER. … Read Full Review

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★☆☆☆☆

“a concerning episode in my life”

Written on: 27/11/2016 by 34Jenkins (1 review written)

I nearly got caught with a phone sham, after I became concerned, I played along finding the transfer details of the shammers bank account. This was a Clydesdale bank account. It was easy to find the branch. I rang the Clydesdale bank branch. To say they were disinterested would not be strong enough. So if you are a shammer its the bank for you. As you might suspect, I am not a customer. … Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 17/11/2016

It seems that this bank is so used to criticism and poor performance that they prefer to throw money at customers rather than deal with the root of the problem. I took out a fully flexible mortgage with them on the recommendation of a financial advisor for contract workers. On paper it suited me. I completed the application and requested a linked current account to allow me to offset savings against the mortgage. The mortgage was sold as fully serviceable online - this is not the case. It… Read Full Review

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★☆☆☆☆

“opening new account”

Written on: 28/07/2016 by oeRomero467 (1 review written)

Customer services are awful, took my son in to open an account clydesdale bank teller said we would have to make an appointment, I was a bit shocked just thought you had to fill in a form, then he said we should go to another bank, really shocked his attitude was really bad so I told him I didnt like the way he was putting himself across and I said the account was for my son, he laughed at that and said he was not bothered the account was not for him. Sadly for clydesdale it was for my 15 year… Read Full Review

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