Natwest Reviews

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Latest Reviews

★☆☆☆☆

“Bank looks like its run by bank robbers. ”

Written on: 23/09/2021 by Sida.Yaquob (1 review written)

Worst bank in the world. Natwest bank looks like its run by bank robbers. Customer services is no good. Wish everything could be done by machines than to put up with natwest customer services… Read Full Review

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★☆☆☆☆

“Utterly appaling”

Written on: 13/09/2021 by Rush71 (1 review written)

Online payments kept pending for 24 hours with no communication from bank as to why! Unable to contact anyone by phone Digital chat service worse than useless Biometric security does not work Been with bank for fifty odd years will be closing my account tomorrow Would give zero stars if I could… Read Full Review

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★☆☆☆☆

“NatWest Do Not Care”

Written on: 02/09/2021 by Nevaeht168 (1 review written)

Very bad service, My problem is simple and is to submit my new business account application, still though no one sorted it out yet. I received over than 4 different solutions over some days in which none of them worked. During those days, they say they will call back if line cut and they never do although I had to ask them to call me back if line cut, and still no one cared to call me back. I am tired from repeating my story to every person i speak to; i spokje to over than 10 different people… Read Full Review

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★☆☆☆☆

“Online banking problems”

Written on: 25/01/2021

When I try to log into online banking ,more often than not I get refused entry as I have apparently entered the wrong information. I double check and treble check and get my wife to check as well but still no joy. Eventually I get locked out and have to apply for a new pin and passcode. I have now had enough and will be changing banks due to this terrible system. I have another account with Barclays online banking and have no problems whatsoever with their user friendly system. Wake up Nat West… Read Full Review

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★☆☆☆☆

“discriminative bank ”

Written on: 03/12/2020 by Douglas231 (1 review written)

I have been personal and business banking with NatWest more than 9 years. I am an interest free person so I didn't apply any loans but they get benefits from my money as long years. When I apply a business account for my new business, they refused my application. The officer who assed was very rude and discriminative. When I complaint about it to their supervisor, I received a reply next day as "We’re writing to you to let you know we’ve reviewed your application for a Business Current… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 19/11/2020 by catorolea (1 review written)

After 10 years of banking with them, Natwest closed down my accounts (rewards, business help to buy - and now I'm gonna lose my accrued interest on savings and help to buy scheme! ) without giving any reason. It's a terrible time to go against their own customers especially for ones like myself who always maintained a good credit rating, constant income in and have savings accounts as well! They're an absolutely ridiculous and vile bank. Stay away as much as possible… Read Full Review

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★☆☆☆☆

“Samsung Pay”

Written on: 06/07/2020 by Charlespls58 (0 reviews written)

This is a review of setting up Samsung Pay on a Nat West current account. I’ve never received such appalling service from a bank. There online support for setting up Samsung Pay, are quite frankly disgraceful. There lack of knowledge in how to set up this payment method was alarming. I was told it would take 2 hours to activate Samsung Pay on my current account. After 2 hours and a chat with online support via messaging (Nat West have stopped telephone support for this service), I was told it… Read Full Review

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★★★☆☆

“Does what it says.”

Written on: 02/06/2020 by dmreviews (1 review written)

I’ve been with natwest for about 6 years now. I’ve had my ups n downs with them if I’m honest. They’ve majorly messed up my accounts in past, and when I wanted to start saving money, they don’t really have any decen products. That being said, they’ve always sorted out my issues, and compensated me more than generously. All in all, I’d say they’re not that bad. And the app is good… Read Full Review

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★☆☆☆☆

“Absolutely disgusted”

Written on: 18/05/2020 by Johnygreek (1 review written)

Absolutely disgusted . No thoughts for pensioners and older people. Saying they have to make payments via direct debit or any way digitally. Many people don’t trust telephone banking and direct debits, including myself. My mother tried direct debit before and was charged extra on her gas bill. Could not get the he money back and was put into credit after a long drawn out process. Will be looking to change banks. As for the advert on tv saying they help people with this Covid crisis. Complete… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 03/09/2019

Appalling customer service. Cashiers too lazy to actually attend to customers, telephone customer service staff whose entire function seems to be to act as an obstruction. The word "service" seems to be an unknown concept to them, from the top of the company to the bottom. I rather suspect that the word "customer" will soon become the same… Read Full Review

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★☆☆☆☆

“"service" for charge ”

Written on: 03/12/2018 by BramblringD (1 review written)

An interest certificate for a bank account for income tax purposes should acutally be available for any customer without request or at least on request free of charge. Nat West priviedes its customers with such certificate at a charge of 25 GBP !!! per account… Read Full Review

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★☆☆☆☆

“awaful ”

Written on: 19/01/2018 by hburton18609 (1 review written)

the bank is a disgrace i have been waiting 11 days for my card to come i wouldn't use natwest again this totally infuriates me… Read Full Review

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Romeo12356's Response to hburton18609's Review

Written on: 06/11/2018

This bank is awful there telephone service is awful they only allow u to send 250 a day by the app and they don't care for the custamers awful not my money NEVER

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★☆☆☆☆

“mobile banking app fraud”

Written on: 21/12/2017 by jtr1961 (1 review written)

I was a victim of fraud 3 weeks ago via NatWest mobile banking app the bank are refusing to refund any money as they say I have given out my personal details, when I argued the case they changed their minds and said it was the smartphone Im using and the software the fraudsters are using. I have since found out there are various online articles being published about how fraudsters are easily getting into Natwest mobile app. Im continuing to fight this as I can't afford to let it go they emptied… Read Full Review

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★☆☆☆☆

“Where do I start?”

Written on: 03/11/2017 by Krisztina1 (1 review written)

Where do I start? Last year we opened a joint bank account and a hard credit search was done twice on my credit file. I called the bank straight away and asked them for this to be resolved. I also told my credit reference agency that I would like to dispute the search. Couple of weeks later NatWest refused to take the second search off my file which was done because of their mistake. Made an official complaint which hasn't got resolved FOR OVER A YEAR NOW! A couple of days ago we decided to… Read Full Review

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★☆☆☆☆

“NOT TO BE TRUSTED”

Written on: 13/07/2017 by stAlmeida1950 (1 review written)

THERE THERE THEY PUT FOUR THOUSAND POUNDS IN MY ACCOUNT WHEN IT WAS SOME ONE ELSE MONEY FROM ACCOUNT WITH ONE DIFFERENT DIGIT IN ACCOUNT NUMBER WTH SAME INITIALS AS MINE WHEN I TOLD THEM THEY THOUGHT IT WAS FUNNY AND I HAD I HAD WON THE LOTTERY THEY SAID WOULD RING ME BACK AFTER SIX PHONE CALLS BY MYSELF AND THREE WEEKS OF UTTER RUBBISH REPLYS THEY THOUGHT IT WAS A JOKE UNTIL I TOLD THEM I WAS TAKINK THE MONEY OUT REGINAL DIRECTOR PHONED SAYING THEY FOUND WHERE THE HAD COME FROM AND IDENTIFYED… Read Full Review

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★★★★★

“The Most Helpful And Organised Bank EVER !!”

Written on: 20/06/2017 by macbot69 (1 review written)

Have been with Nat West(Billingham branch) for many years,I joined them because Halifax refused to give me an extra loan on my mortgage even though I had had a mortgage with them for 15 years...So we asked Nat West for the loan..They said 'YES'so we transferred the mortgage to Nat West..Nat West had never made an error on any of my accounts(Current,Bill Account,Mortgage and Personal Loan)My only grudge would be when the Billingham branch was closed in August in 2016..A bit of a hike now to… Read Full Review

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★☆☆☆☆

“worse bank i've ever used”

Written on: 19/04/2017 by Simon_F1 (15 reviews written)

I am just about to be switched to nationwide and it can't happen soon enough. I brought a few things online and i cant pay for them as it gets flags as security risk and you have to phone the fraud team and its takes about 1hr to go through your details when they know its you and not bad they activate your debit card again that's until you try and buy something else then you gave to go through it all over again. also i phoned them up to ask for a statement 9 days ago and its still not arrived… Read Full Review

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★☆☆☆☆

“Cancelling without permission”

Written on: 24/11/2016 by rudyru (1 review written)

Awful bank!! They cancelled my direct debit without my permission I have spent hundreds of pounds trying to fix the problems they have caused me. Please beware of this company. They denied they cancelled the wrong direct debit when I approached them about it, but this resulted in my car insurance being cancelled, hundreds of pounds to sort this out and a huge amount of stress!! They then went on to cancel another direct debit without telling me as they did not like the number it generated, this… Read Full Review

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★☆☆☆☆

“Staff need training”

Written on: 02/11/2016 by McCallyb105 (1 review written)

When in it comes to matters relating to Power Of Attorney, NatWest Bank are an absolute disgrace. A stressful time, ie when you have taken over the financial affairs of a vulnerable/ill eldery relative is turned into a complete farce when their staff do not understand their own proceedures or how the power of attorney works. They do not care one hoot that their elderly customer has banked with them for decades, they do not respect their loyal customers one jot. In the end my solution was to put… Read Full Review

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★☆☆☆☆

“Avoid for Business”

Written on: 03/10/2016 by MattBriggs (2 reviews written)

Basically charged me £10,000 in order to agree to changing a commercial mortgage from the joint names of me and my wife into my sole name. Calling themselves Britain's most helpful bank is a joke!… Read Full Review

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