Applied for a government bounce back loan and other banks have processed the application on the same day. Yorkshire have had the application for 4 days and I can't speak to anyone as they are only dealing with email enquiries. They aren't responding to emails or giving information over the phone. Very poor service in a time of crisis for your small business customers. My friend who Banks with Nat West got their loan accepted in 2 hours and money into their account within 48. Yorkshire Bank is not an agile bank that can support its customers.

Unfortunately had to ring this 'toy town' bank to get my online password reset, had to wait 20 mins before they answered then eventually got through to correct department. The guy sounded like he was about to die anytime soon, obviously hated his job and alongside that had an attitude issue. He was sooooo unhelpful and in the end and it resulted in me closing the call. Couldn't face ringing them again, certainly not yet, until I really have too. So will have to use other banks in the mean time.

We all know banks can be a problem and their practices and attitudes are questionable at the best of times but I have to say Yorkshire Bank have the worst system I have ever encountered. Their telephone customer relations are a pantomime and I would warn people against buying tickets for it. I had previously gone through their security checks on the phone to resolve an earlier problem successfully transferring a total of £1000 to another bank with the help of a call handler. At this point all was well and I considered it to be the end of the matter....but oh no. Minutes later I received a telephone message asking me to contact their fraud department. I'm not sure what sort of training they are given but it is woefully inadequate and seems to turn them into robotic characters devoid of initiative or ability to think for themselves. It's a very sad reflection of what used to be a good bank with competent staff. Anyway, what should have been a resolved situation with a satisfied long term and loyal customer ended with a so called manager, insisting I call into a branch (20 miles away and highly inconvenient) to offer id in order to unblock an account that was entirely needlessly frozen. Concluding advice: Take your business to any other bank!

Yorkshire bank seems to be losing all their old customer base - I have been a customer for 50+ years in fact I started in the bank at school. I am finding it increasingly impossible to spend my own money from being questioned to what I am spending my money on, to being forced into buying a smartphone and having to download an app The bank no longer cares about its customers and i think it is time I moved to a more customer-friendly bank

I'm very impressed with Yorkshire Bank security. They spotted and alerted me to a fraudulant debit card transaction almost as soon as it happened - and I wasn't out of pocket. Also, on one occasion, when I was paying over a large amount of money, they contacted me to make sure it was legit. Everything else runs perfectly - ie online etc - and their Customer Service has been good - so 5 stars from me

Ive had accounts with Yorkshire for more than 65 years . They are so bad now I cant even log on to my own account. I think its time to close my account.

Just had lengthy phone call with bank and once again true to form they don't care about their customers. Can't wait to switch to a more friendly caring bank. Been with them for 46 years. They've made some pretty terrible mistakes and we have given them another chance but enough is enough.

Some money came out of my account today and they have refused to help me putting the phone down on me when i spoke to the manger he said that i was lie about his employer putting the phone down and made me feel like durt DO NOT JOIN

I left Yorkshire bank about 2 years ago. I was fed up with the poor service and endless queing.My father recently died and i went to Guisborough to end his account and found that the branch had closed down.This is a town with a huge building programe for housing and business WHAT A BUNCH OF IDIOTS !!!!.Anyway to cut a long story short after endless phone calls we are still waiting for closure.If you are looking for a bank you should avoid the Yorkshire bank

Do not be tempted by the incentive offer to join this bank.I have spent 4 hours on the phone over the 4 days.They cannot get my online account up and running.After many calls and promises of them ringing back I give up.Do not waste your valuable time and effort.

Rang the bank twice. Given incorrect information and was advised on both occasions that someone would ring me back and on both occasions nobody rang me back. I took my business elsewhere and received a better service all round.

JUST DON'T, THE WORST BANK EVER ! IN THE HISTORY OF EVER !!

They locked my personal account without any notice and information for 2 weeks! I called their customer service for more than 5 times and visited two branches for at least twice. All they said was "we will call you back". I have been waiting for their reply for at least 2 weeks! So poor service and attitude!

did not recognize my account could not correct the issue unresponsive to writing in to MD don't treat you like a human being no understanding robotic staff asked for an od which is a paid for facility nothing happened... i liked the fact it was free banking but with service like this it needs to be free forever. time wasters if you have to do your own business banking

Yorkshire Business Banking. I have recently started my own small business and was interested Yorkshire Banks 25 months starter banking scheme. It started poorly with me having to ring the branch a week after my application entry online. After a lot of phone time and strange excuses I was assigned a banking a adviser. It has taken 2 months to get to this position today where I can't invoice my clients cant access my online banking and now have to write a letter at my own cost to shut my account. This bank is so behind the times of new businesses and will continue to fall unless something is done on their part. I will never use Yorkshire Bank or recommend it to anyone.