written by Gchopper on 07/05/2020
Applied for a government bounce back loan and other banks have processed the application on the same day. Yorkshire have had the application for 4 days and I can't speak to anyone as they are only dealing with email enquiries. They aren't responding to emails or giving information over the phone. Very poor service in a time of crisis for your small business customers. My friend who Banks with Nat West got their loan accepted in 2 hours and money into their account within 48. Yorkshire Bank is not an agile bank that can support its customers.
written by Ultralets on 25/02/2020
Switched Business bank from RBS and they failed to provide a Debit card or any access to the account even though all forms had been provided. After another hour on the phone due to log in details eventually supplied, not working I managed to log in. Then after being locked out of my account I needed to make a few payments , but no chance there ! Technical issue log in and out (Tried it still no use) I wish I had never made the move.
written by GeorgeUrquhart on 17/11/2019
Unfortunately had to ring this 'toy town' bank to get my online password reset, had to wait 20 mins before they answered then eventually got through to correct department. The guy sounded like he was about to die anytime soon, obviously hated his job and alongside that had an attitude issue. He was sooooo unhelpful and in the end and it resulted in me closing the call. Couldn't face ringing them again, certainly not yet, until I really have too. So will have to use other banks in the mean time.
written by Urquhartbt1990 on 09/10/2019
We all know banks can be a problem and their practices and attitudes are questionable at the best of times but I have to say Yorkshire Bank have the worst system I have ever encountered. Their telephone customer relations are a pantomime and I would warn people against buying tickets for it. I had previously gone through their security checks on the phone to resolve an earlier problem successfully transferring a total of £1000 to another bank with the help of a call handler. At this point all was well and I considered it to be the end of the matter....but oh no. Minutes later I received a telephone message asking me to contact their fraud department. I'm not sure what sort of training they are given but it is woefully inadequate and seems to turn them into robotic characters devoid of initiative or ability to think for themselves. It's a very sad reflection of what used to be a good bank with competent staff. Anyway, what should have been a resolved situation with a satisfied long term and loyal customer ended with a so called manager, insisting I call into a branch (20 miles away and highly inconvenient) to offer id in order to unblock an account that was entirely needlessly frozen. Concluding advice: Take your business to any other bank!
written by bentchris on 03/09/2019
Yorkshire bank seems to be losing all their old customer base - I have been a customer for 50+ years in fact I started in the bank at school. I am finding it increasingly impossible to spend my own money from being questioned to what I am spending my money on, to being forced into buying a smartphone and having to download an app The bank no longer cares about its customers and i think it is time I moved to a more customer-friendly bank
written by firebyrd on 10/07/2019
went back to Yorkshire bank BIG MISTAKE. couldn't get on online banking and after literally a day and a half of making phone calls I was, in the end, told it was my browser then my computer. Why then after 4 one-off access coded did it let me access my account then instantly log me off and lock me out. It cant be my browser or computer as my partner who lives at a different address 4 miles away is having the same problem. one advisor said we can only use google we tried that but no, still couldn't access our accounts yet my partner has used Yorkshire bank on Firefox for years. Google is a no we hate google as they track every move you make along with storing all your information. A day and a half on the phone to get nowhere. If this is future banking then god help us. Most of the telephone staff are unhelpful, rude and blame the customer.
written by Pip21 on 29/05/2019
I'm very impressed with Yorkshire Bank security. They spotted and alerted me to a fraudulant debit card transaction almost as soon as it happened - and I wasn't out of pocket. Also, on one occasion, when I was paying over a large amount of money, they contacted me to make sure it was legit. Everything else runs perfectly - ie online etc - and their Customer Service has been good - so 5 stars from me
written by ericgeorgecusack on 21/01/2019
Ive had accounts with Yorkshire for more than 65 years . They are so bad now I cant even log on to my own account. I think its time to close my account.
written by LyricGoode on 06/04/2018
Just had lengthy phone call with bank and once again true to form they don't care about their customers. Can't wait to switch to a more friendly caring bank. Been with them for 46 years. They've made some pretty terrible mistakes and we have given them another chance but enough is enough.
written by firebyrd on 19/03/2018
Been with Yorkshire a while now OK till you want something. They charged me double that of other banks for what I wanted and I told them it was urgent. They said it would be really fast then told me up to 40 days. my other bank sent it in 10 days for half the price. Staff are always unfriendly no matter what branch I go in that's when you can find a branch as there are hardly any around the country. I told my branch the items I had asked for had not arrived and the manager came to me spluttering food all over me with the attitude I don't care. Be assured Yorkshire. I will be leaving you.
written by Christian243 on 19/02/2018
Some money came out of my account today and they have refused to help me putting the phone down on me when i spoke to the manger he said that i was lie about his employer putting the phone down and made me feel like durt DO NOT JOIN
written by 440Jones on 09/11/2017
I left Yorkshire bank about 2 years ago. I was fed up with the poor service and endless queing.My father recently died and i went to Guisborough to end his account and found that the branch had closed down.This is a town with a huge building programe for housing and business WHAT A BUNCH OF IDIOTS !!!!.Anyway to cut a long story short after endless phone calls we are still waiting for closure.If you are looking for a bank you should avoid the Yorkshire bank
written by on 09/11/2017
Do not be tempted by the incentive offer to join this bank.I have spent 4 hours on the phone over the 4 days.They cannot get my online account up and running.After many calls and promises of them ringing back I give up.Do not waste your valuable time and effort.
written by ppp1 on 21/07/2017
I applied to open a business account with the Yorkshire Bank. I am very sorry I did so. This bank is a joke. Hardly anyone I have spoken to (and I have had to have over 18 conversations with them) seems to know the procedures....I kept being given different reasons as to why my very simple single business account was taking so long to open. It has taken me over 3 months to open a business acccount. I have had to visit the bank...twice and send them over 10 forms. When you call the centre they don't seem to know what is going on and certainly don't do what they say. I thought the service I was getting from my old bank was not very good but so far they are so far ahead of the YB I am seriously considering sticking with them. All in all I reckon it's taken me over 2 hours of phone calls and form filling to do a simple switch and its still not complete. I had to fill in 3 switching forms and repeat the information four times on the forms. They really need to review how they open new accounts because what should be a simple straightforward task has been one filled with frustration and annoyance and has already made me regret ever switching...I will update this once I am fully up and running (if ever) Edit
written by Lailax148 on 03/07/2017
Rang the bank twice. Given incorrect information and was advised on both occasions that someone would ring me back and on both occasions nobody rang me back. I took my business elsewhere and received a better service all round.
written by Marquis200 on 20/06/2017
They locked my personal account without any notice and information for 2 weeks! I called their customer service for more than 5 times and visited two branches for at least twice. All they said was "we will call you back". I have been waiting for their reply for at least 2 weeks! So poor service and attitude!
written by foxyrosie22 on 15/06/2017
did not recognize my account could not correct the issue unresponsive to writing in to MD don't treat you like a human being no understanding robotic staff asked for an od which is a paid for facility nothing happened... i liked the fact it was free banking but with service like this it needs to be free forever. time wasters if you have to do your own business banking
written by jsGibson103 on 23/04/2017
Yorkshire Business Banking. I have recently started my own small business and was interested Yorkshire Banks 25 months starter banking scheme. It started poorly with me having to ring the branch a week after my application entry online. After a lot of phone time and strange excuses I was assigned a banking a adviser. It has taken 2 months to get to this position today where I can't invoice my clients cant access my online banking and now have to write a letter at my own cost to shut my account. This bank is so behind the times of new businesses and will continue to fall unless something is done on their part. I will never use Yorkshire Bank or recommend it to anyone.
written by Norman17 on 05/04/2017
After Yorkshire bank set us up it took nearly five years to realise. We tried to get remortages but were turned down. We eventually looked into it and it was because they sold us a residential mortgage on a buy to let. We had no idea. The details were to pay off an existing mortgage from Yorkshire. As we were mis-sold a product we took this to the Financial Ombudsman. The Financial Ombudsman declared that Yorkshire Bank (Known as Clydesdale) had missing paper work. We informed them the property was tenanted on the application but Yorkshire Bank denied this. They also denied a lot more other things. The Financial Ombudsman, although missing paper work by Yorkshire, found in the favour with Yorkshire Bank and stated they don't doubt we believed we informed them that we had tenants but that we were an accidential landlord as well as other issues. The Financial Ombudsman did not even penalise Yorkshire Bank for the missing paper work, is this a set up? I was appaulled at this, Yorkshire Bank, set us up and they are getting away with it. Although not happy I tried to move on, within four weeks I had a sort out of our office, to find the paper work that proved we had told the truth all along, with mortgage application stating that the property was tenanted. It also stated on other paper work that are we paying or going to pay for a residential mortgage, we answered this correctly and said yes. As we were currently paying a Yorkshire Bank / residential mortgage which was already current. We had no idea that the mortgage advise had not stipulated the full extent of what we wanted the mortgage for, therefore misleading the Financial Ombudsman to believe that the residential mortgage was for the new mortgage, she made no statement on paper work that there was already a residential mortgage in place. I then complained to the Financial Ombudsman and they have stated they will not re-open the case as it was final. They advised us to contact Yorkshire Bank and discuss the issues, to date I have now sent two letters by recorded delivery from February to date which is 5.4.2017 as well as an email to customer services about entering into negotions and asking why they mislead the Financial Ombudsman. We also state in the letter that we are finding it difficult to pay the mortgage on the property. To date, they have not responded, they have left us high and dry with regards to struggling. This is not a caring bank, they don't care, they are after one thing only, that is to gain money and make the customer suffer.
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