Yorkshire Bank Reviews

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Latest Reviews

★★☆☆☆

“No communication over a bounce back loan. ”

Written on: 07/05/2020 by Gchopper (1 review written)

Applied for a government bounce back loan and other banks have processed the application on the same day. Yorkshire have had the application for 4 days and I can't speak to anyone as they are only dealing with email enquiries. They aren't responding to emails or giving information over the phone. Very poor service in a time of crisis for your small business customers. My friend who Banks with Nat West got their loan accepted in 2 hours and money into their account within 48. Yorkshire Bank is… Read Full Review

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★☆☆☆☆

“Why Did I Bother to Change Banks”

Written on: 25/02/2020 by Ultralets (2 reviews written)

Switched Business bank from RBS and they failed to provide a Debit card or any access to the account even though all forms had been provided. After another hour on the phone due to log in details eventually supplied, not working I managed to log in. Then after being locked out of my account I needed to make a few payments , but no chance there ! Technical issue log in and out (Tried it still no use) I wish I had never made the move… Read Full Review

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★☆☆☆☆

“Misarable, useless, don't care attitude call centre”

Written on: 17/11/2019 by GeorgeUrquhart (1 review written)

Unfortunately had to ring this 'toy town' bank to get my online password reset, had to wait 20 mins before they answered then eventually got through to correct department. The guy sounded like he was about to die anytime soon, obviously hated his job and alongside that had an attitude issue. He was sooooo unhelpful and in the end and it resulted in me closing the call. Couldn't face ringing them again, certainly not yet, until I really have too. So will have to use other banks in the mean time. … Read Full Review

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★☆☆☆☆

“Worst bank in the history of mankind!”

Written on: 09/10/2019 by Urquhartbt1990 (1 review written)

We all know banks can be a problem and their practices and attitudes are questionable at the best of times but I have to say Yorkshire Bank have the worst system I have ever encountered. Their telephone customer relations are a pantomime and I would warn people against buying tickets for it. I had previously gone through their security checks on the phone to resolve an earlier problem successfully transferring a total of £1000 to another bank with the help of a call handler. At this point all… Read Full Review

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★☆☆☆☆

“losing old customers”

Written on: 03/09/2019 by bentchris (2 reviews written)

Yorkshire bank seems to be losing all their old customer base - I have been a customer for 50+ years in fact I started in the bank at school. I am finding it increasingly impossible to spend my own money from being questioned to what I am spending my money on, to being forced into buying a smartphone and having to download an app The bank no longer cares about its customers and i think it is time I moved to a more customer-friendly bank… Read Full Review

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★☆☆☆☆

“BIG MISTAKE”

Written on: 10/07/2019 by firebyrd (74 reviews written)

went back to Yorkshire bank BIG MISTAKE. couldn't get on online banking and after literally a day and a half of making phone calls I was, in the end, told it was my browser then my computer. Why then after 4 one-off access coded did it let me access my account then instantly log me off and lock me out. It cant be my browser or computer as my partner who lives at a different address 4 miles away is having the same problem. one advisor said we can only use google we tried that but no, still… Read Full Review

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★★★★★

“Yorkshire Bank has served me well. ”

Written on: 29/05/2019 by Pip21 (2 reviews written)

I'm very impressed with Yorkshire Bank security. They spotted and alerted me to a fraudulant debit card transaction almost as soon as it happened - and I wasn't out of pocket. Also, on one occasion, when I was paying over a large amount of money, they contacted me to make sure it was legit. Everything else runs perfectly - ie online etc - and their Customer Service has been good - so 5 stars from me… Read Full Review

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★☆☆☆☆

“A Bigger Mess than Brexit.”

Written on: 21/01/2019 by ericgeorgecusack (1 review written)

Ive had accounts with Yorkshire for more than 65 years . They are so bad now I cant even log on to my own account. I think its time to close my account… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 06/04/2018 by LyricGoode (1 review written)

Just had lengthy phone call with bank and once again true to form they don't care about their customers. Can't wait to switch to a more friendly caring bank. Been with them for 46 years. They've made some pretty terrible mistakes and we have given them another chance but enough is enough… Read Full Review

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★☆☆☆☆

“unfreindly and they dont care”

Written on: 19/03/2018 by firebyrd (74 reviews written)

Been with Yorkshire a while now OK till you want something. They charged me double that of other banks for what I wanted and I told them it was urgent. They said it would be really fast then told me up to 40 days. my other bank sent it in 10 days for half the price. Staff are always unfriendly no matter what branch I go in that's when you can find a branch as there are hardly any around the country. I told my branch the items I had asked for had not arrived and the manager came to me… Read Full Review

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★☆☆☆☆

“Nasty and discraceful”

Written on: 19/02/2018 by Christian243 (1 review written)

Some money came out of my account today and they have refused to help me putting the phone down on me when i spoke to the manger he said that i was lie about his employer putting the phone down and made me feel like durt DO NOT JOIN… Read Full Review

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★☆☆☆☆

“shocking customer services”

Written on: 09/11/2017 by 440Jones (1 review written)

I left Yorkshire bank about 2 years ago. I was fed up with the poor service and endless queing.My father recently died and i went to Guisborough to end his account and found that the branch had closed down.This is a town with a huge building programe for housing and business WHAT A BUNCH OF IDIOTS !!!!.Anyway to cut a long story short after endless phone calls we are still waiting for closure.If you are looking for a bank you should avoid the Yorkshire bank… Read Full Review

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★☆☆☆☆

“Dont go there.”

Written on: 09/11/2017

Do not be tempted by the incentive offer to join this bank.I have spent 4 hours on the phone over the 4 days.They cannot get my online account up and running.After many calls and promises of them ringing back I give up.Do not waste your valuable time and effort… Read Full Review

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★☆☆☆☆

“Should be renamed Yorkshire Joke. ”

Written on: 21/07/2017 by ppp1 (1 review written)

I applied to open a business account with the Yorkshire Bank. I am very sorry I did so. This bank is a joke. Hardly anyone I have spoken to (and I have had to have over 18 conversations with them) seems to know the procedures....I kept being given different reasons as to why my very simple single business account was taking so long to open. It has taken me over 3 months to open a business acccount. I have had to visit the bank...twice and send them over 10 forms. When you call the centre they… Read Full Review

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★☆☆☆☆

“No response”

Written on: 03/07/2017 by Lailax148 (1 review written)

Rang the bank twice. Given incorrect information and was advised on both occasions that someone would ring me back and on both occasions nobody rang me back. I took my business elsewhere and received a better service all round… Read Full Review

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★☆☆☆☆

“DON'T”

Written on: 27/06/2017 by e111 (9 reviews written)

JUST DON'T, THE WORST BANK EVER ! IN THE HISTORY OF EVER !!… Read Full Review

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★☆☆☆☆

“locked my account without notice ! ”

Written on: 20/06/2017 by Marquis200 (1 review written)

They locked my personal account without any notice and information for 2 weeks! I called their customer service for more than 5 times and visited two branches for at least twice. All they said was "we will call you back". I have been waiting for their reply for at least 2 weeks! So poor service and attitude!… Read Full Review

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★☆☆☆☆

“rubbish in my opinion”

Written on: 15/06/2017 by foxyrosie22 (1 review written)

did not recognize my account could not correct the issue unresponsive to writing in to MD don't treat you like a human being no understanding robotic staff asked for an od which is a paid for facility nothing happened... i liked the fact it was free banking but with service like this it needs to be free forever. time wasters if you have to do your own business banking… Read Full Review

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★☆☆☆☆

“Business Bank Nightmare”

Written on: 23/04/2017 by jsGibson103 (1 review written)

Yorkshire Business Banking. I have recently started my own small business and was interested Yorkshire Banks 25 months starter banking scheme. It started poorly with me having to ring the branch a week after my application entry online. After a lot of phone time and strange excuses I was assigned a banking a adviser. It has taken 2 months to get to this position today where I can't invoice my clients cant access my online banking and now have to write a letter at my own cost to shut my… Read Full Review

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★☆☆☆☆

“YORKSHIRE BANK SET US UP AND MISLEAD THE FINANCIAL...”

Written on: 05/04/2017 by Norman17 (1 review written)

After Yorkshire bank set us up it took nearly five years to realise. We tried to get remortages but were turned down. We eventually looked into it and it was because they sold us a residential mortgage on a buy to let. We had no idea. The details were to pay off an existing mortgage from Yorkshire. As we were mis-sold a product we took this to the Financial Ombudsman. The Financial Ombudsman declared that Yorkshire Bank (Known as Clydesdale) had missing paper work. We informed them the… Read Full Review

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