Halifax Reviews

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Latest Reviews

★★★☆☆

“So far so good”

Written on: 09/07/2020 by qiRoberts360 (1 review written)

I have recently opened an account with Halifax. It's too early to be 100% sure but, so far, things have been very good. The staff in my local branch have been helpful, the online process (it's all online now due to Covid 19) has been plain sailing and when I had to ring to order my banking card the person I spoke to was very helpful too. All in all a promising start. Only three stars at the moment but only as I have not been with them long enough to give a view that is not "middle of the… Read Full Review

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★☆☆☆☆

“Unhelpful staff. Prefer talking amonst themselves.”

Written on: 22/05/2020 by Mira1986 (1 review written)

Asked to cash a cheque. Clerk refused. Told me to use machine. Was nesrlt 14.00 closing time so I suppose she'd cashed up her till. No personal service. Asked for someone else who'd deposit cheque. She got manager. He told me I shouldn't be using bank to deposit cheque?? Last week went in and same clerk gave me cash (my cash) but in smallest a coins and notes. Loose change in 2 & 10 pences with lots of £ 10.00notes. No £20.00. Id been happy with £50.00notes. She didn't ask what I'd prefer.I… Read Full Review

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★☆☆☆☆

“Halifax security system flawed”

Written on: 15/03/2020 by JohnRch (1 review written)

Halifax clarity card i would not recommend any halifax product. i was on holiday and unfortunately had my halifax clarity card stolen. there was fraudulent activity on my account before i noticed the card had gone. afterwards, halifax advised me they would investigate to see if my loss was covered. halifax informed me that the fraudulent activity was not covered as the pin number had been used. i insisted that i had not compromised the pin. Halifax failed to do even the most rudimentary checks… Read Full Review

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★☆☆☆☆

“Don't Grow Old with Halifax”

Written on: 04/12/2019 by PaulCrow (1 review written)

Been a loyal mortgagee of Halifax for more than 10 years. My deal is coming to an end, so contacted them for a NEW DEAL - THEY SAID NO. Their deals last 2 years 3 months - my O/S mortgage is 2 years 2 months. They didn't offer a new mortgage for a further month - JUST SAID NO! So loyalty counts for nothing with Halifax, nor does being old as they refused to extend my mortgage (I am coming 65). The person who I spoke with did make a further comment regarding my outstanding mortgage and I quote… Read Full Review

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★☆☆☆☆

“they try charging to close your account”

Written on: 22/10/2019 by firebyrd (74 reviews written)

No matter which branch or town we use we find the staff at all branches unfriendly and they have bad training in politeness and often have no idea what they are doing. we also note They also have facilities for disabled people who have to stand both at the counter and customer service with many of the offices upstairs with no lift totally unsuitable for the disabled. I went into a branch today to close my current account and said I wanted cash, she said due to the amount I would have to have a… Read Full Review

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★☆☆☆☆

“Don't get a Halifax mortgage ”

Written on: 26/06/2019 by Kennygater (1 review written)

My partner and I had a mortgage with the Halifax until one day, 12 weeks ago, our 13 year old daughter came home from school and couldn’t get into the house, the locks had been changed, and our dog had been taken. We had no idea this was happening to us. Upon calling Halifax we were advised we had been underpaying on our monthly payments (we paid by internet banking) slightly due to a rate change (which they’d failed to advise us of). Cutting a very long, stressful 12 week story short, we… Read Full Review

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Tony08's Response to Kennygater's Review

Written on: 28/01/2020

Did you not receive several letters from the court and the Halifax as the Halifax, nor anybody else can enter you property without a court order being issued? Also you have obviously been in arrears for a considerable time for this action to have taken place.
I think your comments only tell part of the story

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Kennygater's reply to Tony08's Comment

Written on: 28/01/2020

No we didn't receive any letters, they said they sent them but we didn't receive any and they never sent us proof of them even though we asked a number of times, I can honestly say it's the worst company I have ever dealt with, we even offered to pay the arrears and some of the morgage off, we both work and are quite comfortable it was just a silly mistake but they couldn't care less, most annoying thing about it if I was at home when they turned up they would have been happy for me to pay it off but because they did it while we was at work and didn't know anything about it until it was to late they wouldn't take payment the very next day!

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★★★★★

“Appropriate and functional service”

Written on: 30/12/2017 by Milo361 (1 review written)

I have held a credit card with Halifax for several years now. Always been pleased with the appropriate and functional services, in branch, online and via mobile banking. I am most pleased however at the service recieved most recently... My entire wallet was stolen from my workplace, all my cards were maxed out - but with one breif call to Halifax (maybe 15-20 minutes in total), my card had been canceled and a fraud team initiated into the unauthorised spends and assured all the credit spent… Read Full Review

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★☆☆☆☆

“New Overdraft Fees.”

Written on: 03/12/2017 by bongo140 (1 review written)

Unbelievable! As of 1 November 2017 the Halifax Bank have been deducting their overdraft fees on a daily basis. Having done so throughout the month of November,I discovered that they also deducted £30 for bank charges on 1 December. Such inept and egregious service will now see me close my account forthwith and switch to First Direct… Read Full Review

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★☆☆☆☆

“DIGUSTING SERVICE”

Written on: 24/11/2017

Deliberately misled my 84 year old mother into depositing my fathers inheritance saying Dont worry we wont make you go to probate providing you supply us with a specific will.Bloody LIARS they now gone back on their word as they saying that the amount is £5000 OVER THEIR LIMIT..... ANTONIO OSORIO as CEO you should HANG YOUR HEAD IN SHAME… Read Full Review

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★☆☆☆☆

“1 month waiting for a reply for my Application”

Written on: 27/09/2017 by slabarca (1 review written)

It's been almost a month since I completely finish my appliance for a current acount with the bank, providing all the documents, and I haven't received even an e-mail about it's status and the reason of this delay. On the statements of the bank it's supposed that this procedure takes between 7-10 working days as maximum. I've been calling for several times to the bank but it's Call Center or Branch have NOT A WAY TO DIRECTLY CONTACT THEMSELVES OR THE CUSTOMER to the central organization. This… Read Full Review

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★★★☆☆

“Savings account with a book. ”

Written on: 17/08/2017 by Rub1nator (1 review written)

If you need a cheque raised from your saving account do not open the halifax saving account. I have a saving account with a bank, I went to bank to have a cheque made up for £80.00 from my savings account. i was told I could only have a cheque if the amount was over £500.00. I was then told to write a cheque from my bank account to which i replied that I don have a cheque book and have not written a cheque in about 5 years. I was told to go to the Post office for a postal order (not… Read Full Review

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★☆☆☆☆

“Even the CEO was rubbish”

Written on: 03/08/2017

I also had an appalling experience. The electronic banking system at my local branch crashed for 2 consecutive days signalling ‘system malfunction’ – meaning you couldn’t pay in or withdraw on those days. I wrote to the CEO Mr Antonio Osorio and heard nothing for a few weeks and then instead of hearing from the Executive Office, got a note from Customer Services saying that they were sure there were paying-in envelopes at the ATM – at if this was relevant. I tried to raise it with… Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 30/07/2017 by Tim123321Tim (1 review written)

After almost 4 years with Halifax they decided there was a problem with the way the account was set up and made it impossible to set up new payees. After 5 phonecalls, literally hours on hold, repeated promises of callbacks that never came, and half a tree worth of pointless letters, they achieved precisely nothing, so i closed the account and set up with a bank that knows what they're doing. Halifax also have the longest waiting times of any organisation i've dealt with (possibly equal with… Read Full Review

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★☆☆☆☆

“Security risk with awful customer service”

Written on: 01/04/2017 by CatYel (1 review written)

Halifax sent my clarity credit card to the wrong address, somehow their system managed to change my address, obviously a huge security risk. To make matters worse their customer services were terrible. They didn't sort the problem but instead sent another card to the wrong address! Unbelievable. Stay away from this bank if you don't want to be a victim of identity fraud… Read Full Review

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★☆☆☆☆

“awful ”

Written on: 12/01/2017 by HadassahMcLeod (1 review written)

i was with this bank for 4 years i applied a loan they declined my application i called the halifax they told me we have nothing to offer i hate this bank i will change my bank i will not recommend this bank to anyone… Read Full Review

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★★★★★

“great friendly customer service”

Written on: 17/11/2016 by 172Stone (1 review written)

i called into my local Halifax building society in Scunthorpe on Wednesday 9/11/2016 I got friendly customer service from all staff that dealt with me… Read Full Review

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★☆☆☆☆

“A few weeks ago i ordered avg and paid using my debit...”

Written on: 19/09/2016

A few weeks ago i ordered avg and paid using my debit card. I downloaded it and it did not work. I cancelled my membership and told them not to tke any more money. I checked online banking and the amount was pending to avg. I contacted the disputes team and they rang me saying the pending payment had been stopped and no more money would be paid to avg. I chakced online banking and saw that the pending payment hd been stopped. However the next day tey allowed aavg to take a further payment… Read Full Review

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★☆☆☆☆

“Tryingto get help sorting historical claim i won in...”

Written on: 02/09/2016 by samasons (1 review written)

8 hours on phone over 3 days. time of work to visit local branch Arnold Nottingham as advised on phone after stressfull meeting was told i needed to phone ? total waste of time under manager Hopeless. Why do they not have contact E Mail for general enquiries. Kept being sent to wrong department when phoning at my phone expense .girl on phone in ppi claim was not interested due to matter related to 2006.Kept telling people this is not a ppi problem. After one conversation Was promised a call… Read Full Review

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★★☆☆☆

“50 min call”

Written on: 30/08/2016 by DalePugh (1 review written)

Waited 50 mins to sought DD that halifax had stopped they managed to reinstate it....however they were not able to contact there own payment department for me to make a payment...I gave up in the end....A really bad service… Read Full Review

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★☆☆☆☆

“no answer at all ”

Written on: 05/08/2016 by Casonu255 (1 review written)

do not call them there customer service to terrible every time I called over a period of a week,and this was on different occasions,each day of the week all I got was the ringing tone for 25-30 mins and no one answer the call at all. and each time I had to hang up, I got no were so I called the branch in the end. and they said they could not deal the question and they put me through again to the customer service again 25-30 mins and no one picked up the phone, you might as well hit your head… Read Full Review

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