Halifax Reviews

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Latest Reviews

★☆☆☆☆

“DIGUSTING SERVICE”

Written on: 24/11/2017

Deliberately misled my 84 year old mother into depositing my fathers inheritance saying Dont worry we wont make you go to probate providing you supply us with a specific will.Bloody LIARS they now gone back on their word as they saying that the amount is £5000 OVER THEIR LIMIT..... ANTONIO OSORIO as CEO you should HANG YOUR HEAD IN SHAME… Read Full Review

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★☆☆☆☆

“1 month waiting for a reply for my Application”

Written on: 27/09/2017 by slabarca (1 review written)

It's been almost a month since I completely finish my appliance for a current acount with the bank, providing all the documents, and I haven't received even an e-mail about it's status and the reason of this delay. On the statements of the bank it's supposed that this procedure takes between 7-10 working days as maximum. I've been calling for several times to the bank but it's Call Center or Branch have NOT A WAY TO DIRECTLY CONTACT THEMSELVES OR THE CUSTOMER to the central organization. This… Read Full Review

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★★★☆☆

“Savings account with a book. ”

Written on: 17/08/2017 by Rub1nator (1 review written)

If you need a cheque raised from your saving account do not open the halifax saving account. I have a saving account with a bank, I went to bank to have a cheque made up for £80.00 from my savings account. i was told I could only have a cheque if the amount was over £500.00. I was then told to write a cheque from my bank account to which i replied that I don have a cheque book and have not written a cheque in about 5 years. I was told to go to the Post office for a postal order (not… Read Full Review

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★☆☆☆☆

“Even the CEO was rubbish”

Written on: 03/08/2017

I also had an appalling experience. The electronic banking system at my local branch crashed for 2 consecutive days signalling ‘system malfunction’ – meaning you couldn’t pay in or withdraw on those days. I wrote to the CEO Mr Antonio Osorio and heard nothing for a few weeks and then instead of hearing from the Executive Office, got a note from Customer Services saying that they were sure there were paying-in envelopes at the ATM – at if this was relevant. I tried to raise it with… Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 30/07/2017 by Tim123321Tim (1 review written)

After almost 4 years with Halifax they decided there was a problem with the way the account was set up and made it impossible to set up new payees. After 5 phonecalls, literally hours on hold, repeated promises of callbacks that never came, and half a tree worth of pointless letters, they achieved precisely nothing, so i closed the account and set up with a bank that knows what they're doing. Halifax also have the longest waiting times of any organisation i've dealt with (possibly equal with… Read Full Review

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★☆☆☆☆

“Security risk with awful customer service”

Written on: 01/04/2017 by CatYel (1 review written)

Halifax sent my clarity credit card to the wrong address, somehow their system managed to change my address, obviously a huge security risk. To make matters worse their customer services were terrible. They didn't sort the problem but instead sent another card to the wrong address! Unbelievable. Stay away from this bank if you don't want to be a victim of identity fraud… Read Full Review

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★☆☆☆☆

“awful ”

Written on: 12/01/2017 by HadassahMcLeod (1 review written)

i was with this bank for 4 years i applied a loan they declined my application i called the halifax they told me we have nothing to offer i hate this bank i will change my bank i will not recommend this bank to anyone… Read Full Review

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★★★★★

“great friendly customer service”

Written on: 17/11/2016 by 172Stone (1 review written)

i called into my local Halifax building society in Scunthorpe on Wednesday 9/11/2016 I got friendly customer service from all staff that dealt with me… Read Full Review

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★☆☆☆☆

“A few weeks ago i ordered avg and paid using my debit...”

Written on: 19/09/2016

A few weeks ago i ordered avg and paid using my debit card. I downloaded it and it did not work. I cancelled my membership and told them not to tke any more money. I checked online banking and the amount was pending to avg. I contacted the disputes team and they rang me saying the pending payment had been stopped and no more money would be paid to avg. I chakced online banking and saw that the pending payment hd been stopped. However the next day tey allowed aavg to take a further payment… Read Full Review

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★☆☆☆☆

“Tryingto get help sorting historical claim i won in...”

Written on: 02/09/2016 by samasons (1 review written)

8 hours on phone over 3 days. time of work to visit local branch Arnold Nottingham as advised on phone after stressfull meeting was told i needed to phone ? total waste of time under manager Hopeless. Why do they not have contact E Mail for general enquiries. Kept being sent to wrong department when phoning at my phone expense .girl on phone in ppi claim was not interested due to matter related to 2006.Kept telling people this is not a ppi problem. After one conversation Was promised a call… Read Full Review

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★★☆☆☆

“50 min call”

Written on: 30/08/2016 by DalePugh (1 review written)

Waited 50 mins to sought DD that halifax had stopped they managed to reinstate it....however they were not able to contact there own payment department for me to make a payment...I gave up in the end....A really bad service… Read Full Review

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★☆☆☆☆

“no answer at all ”

Written on: 05/08/2016 by Casonu255 (1 review written)

do not call them there customer service to terrible every time I called over a period of a week,and this was on different occasions,each day of the week all I got was the ringing tone for 25-30 mins and no one answer the call at all. and each time I had to hang up, I got no were so I called the branch in the end. and they said they could not deal the question and they put me through again to the customer service again 25-30 mins and no one picked up the phone, you might as well hit your head… Read Full Review

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★☆☆☆☆

“The worst bank ever I had to deal with”

Written on: 26/07/2016

I ordered new card nearly 4 weeks ago and this awful bank is not able to send you a new card, can't do anything without the card, I never ever began so angry. No wonder that they offer 100£ to switch to them!!!! Not worthy at all!!!!!!!… Read Full Review

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★☆☆☆☆

“Exceptionally Terrible”

Written on: 22/07/2016 by Juliannar484 (1 review written)

one must open the account with Halifax if dealing with hidden charges under '' planned fees'' is something you are happy with. The worst customer service i have ever experienced. unless you leave the bank… Read Full Review

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★☆☆☆☆

“Certainly give you EXTRA!!!”

Written on: 14/07/2016 by Dianaw485 (1 review written)

The current Halifax advertising campaign - about "the bank that gives you extra" - is absolutely correct, but not in the way that they mean!! The Bank: Charge you EXTRA commission on currency transactions; EXTRA poor exchange rates on foreign cheques; EXTRA long delays in processing foreign cheques; EXTRA incompetence in dealings with customers; EXTRAordinary inconsistencies in what its own various departments tell you!! EXTRA carelessness in handling customer complaints!! As an example: A… Read Full Review

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★☆☆☆☆

“Beware switching joint account”

Written on: 14/04/2016 by Shiver46 (1 review written)

I have recently opened an account in my name with a view to switching our joint account. This according to the Halifax website is how it is done. However they did not allow me to change it to a joint account leaving me with an account I did not want. In a phone call to them moments after opening the account online i was informed they would not close it unless I put it in writing. So I was supplied with debit card and pin for an account that I did not want. At no time was any interest shown or… Read Full Review

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★☆☆☆☆

“Totally Useless ”

Written on: 13/04/2016 by LayneBragg351 (1 review written)

The account Was in The name of My late Uncles account of which we tried to close. Day One could not bank transfer.Keep us waiting for 3 hours told us to go home and told us someone will be able to process in the Afternoon.Had a call at 17.15 told us still cannot transfer They were putting the Cheques in The post.THIS is the Internal Post which goes up to head Office and back Down to us,we only live 1.2 miles away from the Branch.Nine days later and still waiting nothing. Don,t touch this… Read Full Review

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★☆☆☆☆

“Just awful”

Written on: 28/03/2016 by LWinter (1 review written)

One of the worst banks I have ever had to deal with. I was left exhausted trying organise the most simple things - even paying off a balance. Long call wait times and more often than not very unhelpful staff. They also call at 9pm and 10pm at night, even though you have asked them not to as you have children. Thank goodness I don't have to deal with them anymore. My advice would be to avoid them at all costs… Read Full Review

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★☆☆☆☆

“Your company are liers false advertisement I wouldn't...”

Written on: 22/03/2016 by hdFitch84 (1 review written)

Your company are liers false advertisement I wouldn't recommend anybody to you… Read Full Review

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★☆☆☆☆

“Banking proccesses”

Written on: 12/03/2016 by Leefisher (1 review written)

Sending a payment (or not) has never been more frustrating, on sending a payment to a relative to repay a debt, firstly payment suspended for security reasons, and then the issues started. A text came stating I could log in and cancel or accept payment, when logging in this process was not available. I called the help line who were unable to help, and transferred me to another department which took so long to answer I gave up. I am still at a loss as to the purpose of the text and what this… Read Full Review

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