Royal Bank of Scotland Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
11% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Royal Bank of Scotland - Ask a question now

Media Gallery for Royal Bank of Scotland

Royal Bank of Scotland
Royal Bank of Scotland

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Fraud team and complaints dept rude and unprofessional ”

Written on: 06/08/2020 by Gisella (1 review written)

I had a terrible, humiliating experience when they blocked a payment without informing me. Then the rude fraud team blocked my whole account because they asked me a security question that THEY did not know the correct answer to! 3.5 hour round trip to nearest branch to unblock account. Of course I complained, of course they lost the recording that backed up my complaint...that seems to be the standard excuse! I'm autistic(asperger's),sickening anxiety during all this and the customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Kindness on a bad day”

Written on: 19/02/2020 by SusanPB (1 review written)

I was having a serious senior moment with my digital app. I decided to ring the helpline - the young man who answered was extremely patient ( my senior moment soon became moments) and calm. I’m afraid on the phone my voice cracked with emotion. Soon everything was resolved. I thanked the said young man profusely and he asked whether he could send me some flowers from RBS. They’ve arrived today and are beautiful. A lovely gesture and kindness. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“RBS is by far the worst bank in the UK!! Arrogant staff”

Written on: 15/08/2019 by fcHastings177 (1 review written)

One star is too many. Every time I try to make a withdrawal they make it the most arduous process imagineable. When it doesn't go through, I notice a couple of days later (RBS never notify you) and after being passed from person to person eventually am put through to the fraud team. They then ask me to go into the branch. In the branch they verify my ID, address etc. etc. Then my transaction still doesn't go through. I then ring again. Fraud tell me to go into branch again etc. etc. Most UK… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DISGUSTING CUSTOMER SERVICE”

Written on: 23/11/2018 by totall_disgtuntled (1 review written)

AVOID AT ALL COST UNLESS YOU WANT TO BE SPOKEN TO LIKE A CHILD AND BELITTLED IN FRONT OF OTHER CUSTOMERS. EVERY EXPERIENCE (WEEKLY) OF VISITING THIS BANK IS A BAD ONE. MAYBE RBS NEED TO CONSIDER SENDING THEIR EMPOLYEES ON A CUSTOMER SERVICE COURSE IN HOW TO DEAL WITH CUSTOMERS WITH BASIC RESPECT. 4 TIMES WE HAVE BEEN TO THIS BANK THE OTHER WEEK FOR CASH DUE TO THEM MESSING US AROUND NOT PUTTING ENOUGH CASH IN, ANALYSING SIGNATURE ON THE CHEQUE GRANTED THATS THEIR JOB BUT NOT WHEN WE HAVE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“OK as long as you don't want personal service”

Written on: 24/03/2018 by heidiandiain (4 reviews written)

As my sister's Power of Attorney, I operated her account through the app with no problems. Sadly, she passed away so I began the process of resolving her account. It was impossible to contact her branch. I phoned the "bereavement team" to make an appointment. Not possible. Just go in. But I'd like an appointment - I live 120 miles away and don't want to risk it. Oh. OK. I'll email the branch and get them to phone you. Can't you contact them now? No, we can only use email..... No… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not a bank”

Written on: 08/03/2018 by Soto44 (1 review written)

Being of a certain age I like the telephone banking the staff are always polite and accurate unless there new and have been thrown in at the deep end which is what RBS do, the problem is there systems are rubbish and crash constantly so while that happens I have no bank unless I want to drive to the branch paying for parking etc, and let's face it that will close soon, 40 years I've been with this bank, if it wasn't for the fact that all the others are just as bad I would move, truth is there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“What customer service?”

Written on: 13/11/2017 by frMcCormack158 (1 review written)

I have been a customer for over 10 years, with more than 500K going through an online mortgage account without problems. I recently arranged to get some of my money from an affiliated bank, all arranged in advance, with a member of staff from the RBS. I thought.... To cut a long story short, I turned up for an appointment at the said bank and was unable to collect my money. (RBS claimed TSB at fault) After speaking to a manager at the RBS try to sort the problem, I raised an official… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Utter disrespect ”

Written on: 01/11/2017 by steveh14 (1 review written)

Loyal customer of 20 years treated with utter disrespect. Chat online and told to come back tomorrow. Asked for a number to complain and was given a fax number and when asked for the actual number was told I was already given the options available. Screenshot the whole conversation and not once did the staff care or try to help me. Seriously can’t believe how little they value their customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Card cancelled. On yer bike.”

Written on: 05/09/2017 by McWilliams275 (1 review written)

New card lost in the post. Current card they have cancelled. They have asked an elderly disabled man and his Carer to drive in a currently untaxed car to the next town with ID to get cash. This is unacceptable. Sept 2017… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Archaic”

Written on: 21/04/2017 by Bramhallbean (1 review written)

This bank is still in the dark ages. Their customer service us ridiculous. Every time I deal with them it's like something out of Charles Dickens. One woman at a bank in Bramhall told me "fingers crossed" in respect to getting a new cheque book posted to me! Lol. Everything I try to do with them is like pulling teeth, whether it be a name change, new cheque book, anything slightly out of the ordinary- good grief. Seven business days to clear a cheque? I give up. They told me twice someone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“disgusting left with £0 ”

Written on: 04/04/2017 by mb6767 (1 review written)

CURRENT ACCOUNT/SAVINGS i got paid at the end of march and as always move some to my savings account it is now 5 days after my pay day and i have none to very litte money left thanks to them . i had noticed that yesterday there was atleast £500 withdrawn from my account that was not myself as i was working all day . so i panicked as we have a holiday planned for my birthday so i had money for this holiday and irs now gone i called ip customer services and spoke to the "fraud team " where i… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“rbs or is it natwest or is it williams and glyn ?”

Written on: 20/01/2017 by Abrahami260 (1 review written)

online banking is abroad so get uset to them ringing randomly trying to get infomation or sell u something. the advisors come across more like a hoodie of the street and ask u to geuss why theyve took funds before they return it :/… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Abysmal Customer Service”

Written on: 26/11/2016 by Susan451 (1 review written)

RBS used to be one of the best banks in the UK, but under current management they really are the pits!  

Mistakes in account name, an investment branch that totally ignores the concept of customer help, and branches with not enough staff now, make it one of the worst. 

A recent policy change reduced human beings serving customers in all branches to a possible maximum of two, replacing the others with a wall full of machines. This has resulted in huge queues to see the few remaining humans.  

Last
Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Students- avoid this bank”

Written on: 26/09/2016 by Jamesstudent (1 review written)

I have never been overdrawn yet they have without any notice suddenly stopped me get access to my student loan. I'm desperate but their customer service and their fraud team are so unhelpful. They are so badly trained and incompetent and just read out a written script. Once I get my money back I'm closing the account. No student should ever go near this bank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusted after 30 + this year”

Written on: 23/08/2016 by S.Fergie (1 review written)

Just as we were leaving on a very special 40th Anniversary holiday, we discovered that we had forgotten our insurance policy. I hadn' realised that I had been transferred to a platinum account. Much panic ensued but eventually contacted RBS who sorted things out , gave me a policy number and contact number if there was a problem. This is the service I have always had from this bank. However today I went into my nearest branch and felt a rather unhelpful experience. I nad bee saving up £2… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible service 16 yr old daughter tried to open an...”

Written on: 06/07/2016 by LeilaniHenderson403 (1 review written)

Terrible service 16 yr old daughter tried to open an account took all the correct Id proof and documents. Was givin the sort code number and then a few days later recieved a pin and bank card and also recived a cancellation acount. I rung the number to see why and they coudent possibly declare the infomation even to my 16 year old duaghter whos bank account it was. Wont be trying again and will take our custome else where. ABSOLUTY DISGRACEFULL how they treat new customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absulte disgusted with the way rbs works on new...”

Written on: 04/12/2015 by John5575 (1 review written)

Started my business this year. Decided to bank with rbs as my family have done to date.. No help with a loan to begin with. Then Xmas approaches and being a fisherman the weather has crippled us. Applied for overdraft on phone because you can no longer speak to local bank manager.. Guess what.. Nothing. Not even a returned call to say nothing.. Absulte disgusted with rbs 1 things for sure il not be asking for there help again. Because il not be with them for much longer. RBS Fredd the shred… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“contacting RBS by telephone”

Written on: 25/11/2015 by 141Koenig (1 review written)

You cannot speak to anyone at your local branch over the phone any more. It's a new, focused customer service, apparently. Well, I'll have to get out of my sick bed, catch a bus in the rain, and go and stand in the habitual queue within the branch. Do they not realise that not everyone uses APPS or on line banking? Well done, RBS management! Don't go spending those obscene bonuses too quickly now, you little scamps!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Inept, inefficent and uninterested”

Written on: 20/11/2015 by Colemanb208 (1 review written)

I hold an interest paying current account and a joint account, as do my 3 children all with the same joint holder. We all use use internet banking. usually both accounts and credit card balances are available through my account summary. My joint account (rarely used by myself but I have in the past transferred money from it) has disappeared from the a/c summary. I assumed it was intelligent analysis that shows the most used account and didn't query it. Recently a large cheque made out to my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“loyal customer service we don't do”

Written on: 30/10/2015 by KaylenVogel269 (1 review written)

To all RBS customers some of you will have received notification that for some the bank is changing it's name back to William and Glynns. But customer loyalty is not changing. For new customers to RBS or William and Glynns will be getting offered the new cash incentive D/D payment will get a financial payment and if you have money in your account( check the amounts) will get a %interest. but if your a loyal English customer with RBS you don't get this.check it out for yourselves. I have had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview