Barclays Bank Reviews

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Barclays Bank

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Latest Reviews

★☆☆☆☆

“Barclays Bank Nightmare”

Written on: 10/10/2019 by 356Egan (1 review written)

We were members of Barclays Bank (England) for eight years while living in England. It was exceptional. Now we are with Barclays USA and it is the worst bank we have ever dealt with. We have their Master Card which was our primary card to use and raise points for our time share (Bluegreen). The card is frequently cancelled because of our travel as they apparently pay little attention to our travel schedule. Calls to Barclays usually end up in the PI and there is a major communications/language… Read Full Review

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★☆☆☆☆

“Barclays Has Terrible Service and Policies”

Written on: 16/11/2018 by brswan79 (1 review written)

Keep sending me pre-approved offers for the same credit card that I get denied for. 700+ credit rating, no debt, and $400,000 in assets. They say that they can't remove the hard credit pulls from them, but they are the reason that I can't get credit. Other companies have mechanisms for removing these. I also recommend not doing business with their partner, Choice Hotels. If they choose partners like Barclays and Bluegreen Vacations, I want no part of them… Read Full Review

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★☆☆☆☆

“The absolute WORST!”

Written on: 01/11/2018 by ValdezVFisher (1 review written)

First these idiots sell my account to some off the beaten path bank called Mercury. Then, they continue to show a $3300.00 balance on my credit report, despite the fact I owed them nothing! Then, when I dispute the balance through Equifax, Barclays deletes the entire credit file! Over two years of timely payment history, gone! After waiting on hold over an hour, I get some non-English speaking woman who instructs me to mail this and that--NOT email, MAIL, to get the history of payments reported… Read Full Review

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★☆☆☆☆

“Deterioration of Barclays”

Written on: 29/04/2018 by ecRogers133 (1 review written)

I have been with Barclays since 1967. and m now leaving and taking my million plus with me ... The customer cannot now even phone their Branch. A call centre in Liverpool. Are they Barclays or outsourced? DOD , mothers maiden name , sort code and credit card number ..all in the Name of Security! So I need to have all this info on me when out of the office ? How secure is that! Certainly not for MY security. Someone in a call centre in Liverpool now knows my details. I have… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 30/10/2017 by Avillapete (1 review written)

Had £29.97 taken from my account which was never authorised by voucher city.co.uk Who ever they are?? I called them and they said I'd opted in to this Load rubbish never have I opted in for something like this 3 times I called this bank and every time they said I'd failed security They could see no direct debits on screen I mentioned Funny I was on my so and they was there in front of me So all weekend I have had no Lucknow my cards been blocked so cannot use my money in my account Complaint… Read Full Review

Avillapete's Response to Avillapete's Review

Written on: 01/11/2017

Update
Managed to go into my branch and managed to get this sorted
Money was refunded that same day
Very helpful in branch
Just phoning that is the problem
Barclays say phone security and ask your direct debits
But it's not direct debits
It's payments you have made on your account
And this needs updating as payments and NOT DIRECT DEBITS need staff that know what they are doing as these I spoke to have not a clue

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★☆☆☆☆

“Appalling management”

Written on: 14/09/2017 by MikeCL (2 reviews written)

I have been using their stockbrokers services for many years but decided not to move to the new platform as the cost structure was not to my benefit.I therefore asked for for shares to be transferred to SagaDirect. They immediately cancelled my account but after 3 months I still do not have access to my portfolio and contacting them is a waste of time as they do not answer. This changeover process is a nightmare, not just for me but for many others. Today they tell me I have unpaid fees so they… Read Full Review

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★☆☆☆☆

“Banks with no staff ”

Written on: 12/08/2017 by Elizabethz181 (1 review written)

I have just been into the branch at Sutton. I was wanted to draw out quite a large sum of money. I asked the only member of staff if I could and in a crowded bank with a loud voice said I could withdraw unto £2000. I didn't want people to know what I was doing. Can I go to the international counter please I asked no you have to use a machine she said. I am a pensioner and I worried all the way home that people would know what I had done. It was a horrible experience. It was only a few months… Read Full Review

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★☆☆☆☆

“I have given 1 star as no starts was not an option”

Written on: 29/06/2017 by luketurnbull2015 (1 review written)

I signed up with Barclays and received a good deal - nice salesman. I supposed to receive my machine 5 days later, I didn't - 2 days later I called the helpline - the machine will be with you in 2 days - it wasn't - I called again, the machine will be with you in 3 days - it wasn't - tried again - it will be here in 2 days time - IT WASNT!!!!! so I rang the cancellations department and said if I cancel I will be breaking the contract as I was 5 weeks into the contract - I said the thing is I… Read Full Review

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★☆☆☆☆

“clossed account”

Written on: 13/05/2017 by Johani149 (1 review written)

a new manager ruins a business he thinks hes the king but it goes to his head as a manager the old system was the best yoy booked an appointment wirh the manager at your branch you had your discussion left the bank in a good mood as a customer for 46 years I thought I was doing the work I enjoyed I was . I should hae been as millionaire but now I have changed to another bank I have improved my life… Read Full Review

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★☆☆☆☆

“Disgusting!!!”

Written on: 06/04/2017 by BeatriceDowney48 (1 review written)

I went to the Bearwood branch today which i rarely do any branch the customer service or lack thereof was unbelievable. I was accused of being abusive and racist just for challenging the attitude of the person behind the counter? The manager, i think although he didn't introduce himself was so unprofessional he started to discuss the matter in front of everyone until i asked him to discuss it privately, even then he started with she said, you said!! Unbelievable!!… Read Full Review

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★☆☆☆☆

“ABSOLUTELY no service”

Written on: 29/03/2017 by VeRyDiS (1 review written)

I queued in Barclays at Islington Green, London, today for 15 minutes only to be told when it was my turn to be served that they couldn't serve me. The assistant said she had told me, which was baffling as she had not informed me or the ten people who were queuing behind me!I spoke to another male member of staff who called me a liar and said I hadn't been in the queue that long. I asked him to view the cctv before making such an insulting accusation. He became very defensive and… Read Full Review

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★☆☆☆☆

“Pathetic service”

Written on: 22/03/2017 by Churchilloz318 (1 review written)

I have held current accounts and mortgage accounts with Barclays for over 30 years - never a penny overdrawn or a penny in arrears. My credit rating is perfect. I received notification re pre-approved loan - applied for £5000on-line - was told I needed to take my ID and recent utility bill into branch. I duly did this in my lunch break today -qued for 50 minutes - only to be told by the cashier that I had to make an appointment - the earliest appointment would be 30.03.17 - 10 days time! I… Read Full Review

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★☆☆☆☆

“Barclays share details with simplify”

Written on: 07/03/2017 by Raynev138 (1 review written)

I am absolutely shocked!! My mother has recently passed away and I went through the bereavement process to find that Barclays bereavement notifications are actually processed by Simplify private private company!!! YOU SPEAK TO SIMPLIFY ON THE TELEPHONE WHO PRETEND TO BE BARCLAYS!!!! They see ALL BANK DETAILS, ACCOUNT NUMBER, EVERYTHING THAT IS PROVATE AND CONFIDENTIAL!!! I am absolutely shocked!! Simplify pretend to be Barclays notification team when they are actually in the same building at… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever!”

Written on: 17/01/2017 by restarks (1 review written)

Barclays is the worst company I've ever dealt with. I filled out an online application for an Apple card (to use the 18 month financing option) and they wouldn't approve because they confused me with my son who has a similar name. I spoke to 8 Barclay people, the last of whom was a supervisor who assured me that she was taking care of the confusion and would approve me right away. She was to send me a confirmation email right away. Guess what? No confirmation email. I'm at a loss to… Read Full Review

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★☆☆☆☆

“DON'T USE BARCLAYS”

Written on: 12/10/2016 by Ross1967 (1 review written)

In August I received a letter from Barclays offering a good deal on balance transfers. I phoned and arranged a transfer. At the same time I set up a direct debit payment and I received a letter confirming this. I was very surprised when I got my credit card bill to find out that the transfer hadn't taken place. I quickly cancelled the direct debit as I needed the money to pay the original credit card bill. when I phoned Barclays I was advised that because they weren't able to verify the… Read Full Review

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★★★★★

“Accessing my Accounts - Balram Khorana (Fraud Network)”

Written on: 30/09/2016 by ForbesAnais (1 review written)

for the past Month I have had a problem accessing my accounts because of a security question that I answered wrongly on an occasion. Now I understand why the bank would go down the road of blocking my accounts to safeguard myself which i respect. I don't however appreciate after that being told day in day out that we have now resolved the issue and you can access your accounts but then when I do I am still unable to do so. This went on for a whole month which I'm sure anyone else would say the… Read Full Review

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★☆☆☆☆

“Terrible Stratford Westfield Branch ”

Written on: 06/08/2016

I had the unfortunate occasion to have to visit the Stratford Westfield, London, branch on Thursday 4th August 2016, between 1630 and 1705 hrs. Is this a proper Barclays branch? Really? What a joke for a branch. I was waiting in the queue for counter service. I waited 20 minutes for service ! TWENTY MINUTES ?! One customer hogged a counter position from before we arrived to after we left - with this length of problem she should have been moved somewhere else as counters are not for this… Read Full Review

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★☆☆☆☆

“Could you do worse?”

Written on: 17/05/2016 by Thomsonky3 (5 reviews written)

Four weeks ago I tried to cash in a bond. Still waiting for the money.I know banks give poor service, but this is a bit extreme… Read Full Review

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★☆☆☆☆

“Will take my money somewhere else”

Written on: 08/05/2016 by JoeyGrady (1 review written)

Barclays is a piece of ..... Literally. Since I opened the account with them I have only encountered problems. Don't even know how they can call themselves a bank. Not to mention the extreme amount of security they have, which sometimes is extremely annoying. Tried to make a payment to get my flight ticket home, 4 times trying to pay and 4 times rejected. After calling them, typing 2 times my credit card number and trying to answer the security questions, the automatic machine did not get what… Read Full Review

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★☆☆☆☆

“I have banked with Barclays for 30 years. In March my...”

Written on: 19/04/2016 by Glover331 (1 review written)

I have banked with Barclays for 30 years. In March my on-line banking was hacked in to and a loan taken out in my name. A fraud enquiry was launched and I was advised I would have a full account of what happened in 20 days. Trying to get help and advice from either the fraud or complaints department is impossible[for example a call back request as lines were busy took 6 hours and came through at 21.15 hrs] I have now been told to expect a time scale of 40 days. In the mean time the hackers… Read Full Review

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