John Lewis Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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Latest Reviews

★★★★★

“E-Gift Card”

Written on: 12/12/2017 by Crimea23 (1 review written)

My mother in law bought a John Lewis e-gift card for me for my birthday but included a typo in my e-mail address by mistake so that I didn't receive it. I e-mailed John Lewis, and the Customer Service team replied extremely promptly and sorted out the mistake. I received my e-gift card the same day by e-mail. I was impressed by this service and am now looking forward to spending my voucher!… Read Full Review

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★★☆☆☆

“Poor Customer Service and Overpriced.”

Written on: 07/12/2017 by modo2 (3 reviews written)

I went to Bluewater store to purchase a small Pure DAB radio. Were unable to listen to any of the radios on display as the stands were without power. The staff didn't have any decent knowledge of what was on sale. We moved a Siesta radio to another area to power it up but it was unable to pick up a DAB signal. I was told that wifi reception in the department was terrible... maybe thats why the stands weren't provided with power? I purchased one, based on reviews, with a card. I set it up at… Read Full Review

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★★★★★

“Gift Card Sorted!”

Written on: 21/11/2017 by JohnH64 (1 review written)

I had trouble with an e-card gift voucher as I mistakenly sent it to the wrong email address. I phoned the gift card line and spoke to a very knowledgeable and helpful John Lewis Customer Solutions Advisor who was able to amend the details and have the gift voucher re-sent to the correct address within minutes. The whole process was easy. An excellent customer service experience… Read Full Review

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★★★★★

“Gift voucher sorted”

Written on: 16/11/2017

A hard copy gift voucher for lost in the post. I called John Lewis (call was answered quickly) spoke to an intelligent and helpful human and got it sorted out. Everybody happy. I even got a follow up email form the JL employee that did not appear to be a template email. I feel good. So not impersonal… Read Full Review

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★☆☆☆☆

“Awful customer service ”

Written on: 07/11/2017 by Tommyhlfc (2 reviews written)

Recently bought an indesit tumble dryer in the Liverpool one store. Staff their were excellent and I had no issues........ The item I wanted was out of stock but they had one that had been refused by a customer as they had cancelled their order, this was discounted by the store assistant. The initial communication was good and a delivery time frame was given. When the product arrived it was unpacked by a very helpful delivery driver who took the packaging away. When switched on the dryer made… Read Full Review

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★☆☆☆☆

“Named Day order didn't arrive”

Written on: 15/10/2017 by thepennydrops (3 reviews written)

I ordered a birthday present for my friend, to be delivered directly to her on her birthday. I paid the extra £6.95 to have named day delivery. I got a confirmation email from John Lewis. I got a confirmation email from PayPal. The present didn't arrive. I contacted John Lewis by email, they promised to get back within 24 hours, but as they didn't get back, I rang instead. The girl I spoke to sounded half asleep, and took ages to tell me that my order hadn't been processed. I asked why… Read Full Review

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★☆☆☆☆

“CR@@KS”

Written on: 11/10/2017 by Farginsneekyicehole (13 reviews written)

Bought a mobile phone from this company last month with a 2 year guarantee. Broke down after 1 month spoke to someone on the phone about it. So what happened miss ******* for the phone to break down? I dont no it just wouldn't start up this morning. Sorry the guarantee is void because it less than one month old!!!!!!!. WHAT is that all about £300 down the drain. TRADING STANDARDS NEXT STOP… Read Full Review

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★★★★★

“Fantastic company!”

Written on: 15/08/2017 by Coltona479 (1 review written)

All use John Lewis! What a great company to shop at, they get just what you want ASAP. Will use again… Read Full Review

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★★☆☆☆

“John Lewis, not the store it use to be!!”

Written on: 07/08/2017 by Jamar44 (1 review written)

John Lewis was also know for great customer service, great product info etc. My parents have shopped there for years and myself too but recently both my mum and I had said how pore the store service had become. We wanted to buy a rug while we were in there the other day and had to search for someone to help us, in the older days you had members of staff in every department waiting to serve and help. I'm writing this as this is not the first time, we went to buy a hoover and again service… Read Full Review

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★☆☆☆☆

“AVOID. Your items won't arrive, and they'll blame you.”

Written on: 03/08/2017 by gmushet (1 review written)

Bought a guitar using mostly a giftcard but also some paypal credit. For some reason the guitar had a 4 week delivery time. This seemed odd as the guitar is a very common guitar (can get it in any local guitar shop CHEAPER than John Lewis, could also buy it on Amazon and get it delivered the NEXT DAY, because it's 2017 and John Lewis hasn't realised), but since it was a gift card, I bought it at John Lewis anyway. 4 weeks came and went and heard not a peep from John Lewis about the now late… Read Full Review

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★★★★☆

“Great purchasing experience”

Written on: 03/08/2017 by Rossvg348 (1 review written)

Recently ordered some bedding to be despatched to us in Australia. Goods were reasonably priced, delivered within the quoted time frame and in good condition. Very pleased with our experience … Read Full Review

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★☆☆☆☆

“5 year guarantee for TV”

Written on: 27/07/2017 by KHB12 (1 review written)

Purchased a Philips TV from John Lewis and had a manufacturer defect with WIFI connection after 4 years and 8 months, JL repair subcontractor stated that the part was not available and therefore a repair was not possible, asked if they could source part from 'another' and answer was the part was not available anymore. I was told that their subcontractor was a Philips authorised repairer and "could speak on behalf of Philips" i checked this with Philips and they had not even heard of them… Read Full Review

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★☆☆☆☆

“ 4 year warranty on an idesit fridge freezer”

Written on: 15/07/2017 by NoeHowell (1 review written)

my indesit fridge freezer broke down within my 4 year warranty period; firstly the hotpoint engineer was off on the sick and did not turn up on the date specified. then john lewis gave me the promise of a replacement hotpoint fridge freezer without specifying a date as to when I could expect it. after a month without my indesit fridge freezer and throwing out food which had gone off I contact lewis' three times without ever getting a date for the delivery of my hotpoint fridge freezer. it was… Read Full Review

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★★★★★

“Still going strong”

Written on: 13/07/2017 by lolamola (3 reviews written)

I have shopped with John Lewis for more years than I can remember and I still love this Store. These days I mainly shop online due to time limitations but still love the odd visit here and there to their WGC store. Being able to return items so easily too also an added bonus. The staff are always friendly and very helpful. I love the variety available online with so many different designers I always find what I am looking for in John Lewis. I ordered my entire new bedroom furniture only to find… Read Full Review

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★☆☆☆☆

“ Utterly Poor Costumer Service !! ”

Written on: 08/06/2017

I have always been a loyal John Lewis costumer. I felt shopping with them, from little to big needs, was a no brainer as they provided quality products and first-class customer (which is crucial for me). My view, sadly, has now completely changed. After a recent issue that was dealt with so appealingly and left me feeling very stressed and out of pocket. So much so, I am opting not to shop with them ever again. I have spoken with tons of different people trying to get something resolved and the… Read Full Review

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★☆☆☆☆

“Terrible Delivery & Customer Service”

Written on: 10/05/2017 by MillenHouse (1 review written)

I have always loved John Lewis. It used to be my first choice for big purchases, where quality, reliability and customer service were so important. However, my view has now completely changed. I ordered an expensive fridge online very recently. On the named delivery day I got a text with a morning delivery slot, but the fridge didn't arrive. Over the next 24 hours, I phoned John Lewis 3 times. Twice they promised they would phone me back, but they never did. Each time I was kept on hold… Read Full Review

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★★☆☆☆

“Free extended warranty- you get exactly what you pay for!”

Written on: 02/05/2017 by Jamus59 (3 reviews written)

I have a Lenovo Miix 300 ideapad. After just over one year (the manufacturers warranty) a single key, the letter V, fell off. No problem I thought, John Lewis have it guaranteed for two years. I phoned customer services, who said it needed to be returned to store (even though it was bought online), a 50 + mile round trip for me. The staff in store were courteous and helpful, sending it away for me. I was promised that should it not be back within 28 days they would provide me with a new… Read Full Review

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★☆☆☆☆

“Shoddy product, worse service”

Written on: 22/04/2017 by Dickson1993 (1 review written)

After 20 years our old cooker needed replacement, though it was still working. After much research we opted for a John Lewis brand cooker and buying from JL. The cooker conked within days. After much too-ing and fro-ing between my husband and customer services, a workman was finally sent out who advised getting a replacement. Again much too-ing and fro-ing with an email saying one thing and a text another until finally workmen arrived to remove the faulty cooker - with no replacement and no… Read Full Review

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★☆☆☆☆

“Zero customer service ”

Written on: 17/03/2017 by Mellywoo (2 reviews written)

As I couldn't leave a zero rating I have had to unfortunately leave a 1 star. A zero rating is more appropriate for the zero customer service I have received from John Lewis . I can totally understand why John Lewis only has a low overall score of good reviews , the majority being bad ! I am currently in the unfortunate position of dealing with their uncaring and unprofessional approach to customer service . Their Facebook page is a joke , acknowledging comments as if they are going to deal… Read Full Review

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★☆☆☆☆

“ASUS K31BF Desktop PC, Intel i5, 12GB RAM, 2TB, Black”

Written on: 28/02/2017 by nocustomercare (4 reviews written)

When I purchase a product I from John Lewis I expect quality, unfortunately this is not the case with my new ASUS K31BF Desktop PC, Intel i5, 12GB RAM, 2TB, Black. I purchase the ASUS PC to replace an aging but serviceable Vista based Dell System. I am sadly suffering from a bad case of buyer remorse. The ASUS K31BF is extremely noisy when compared with my 10-year-old Dell. Most of the noise comes from the fan but there also seems to be a fair amount generated by disk activity. When I compare… Read Full Review

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