John Lewis Reviews

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★★☆☆☆
2.0 / 5
26% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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Latest Reviews

★☆☆☆☆

“Abysmal Call centre”

Written on: 25/07/2020 by MikeH71 (1 review written)

I have been trying to purchase an item from my local store. Unfortunately I am unable to attend in person so tried to contact them via published contact number. Ended up, after a 15 minute wait, talking to an off shore call centre. Eventually got across what I wanted after speaking to two different operators! They said they would email the local store with the information. I had to go out for a medical appointment, when I returned, there was a voice mail from my local store with a contact… Read Full Review

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★☆☆☆☆

“Going Down”

Written on: 07/01/2020 by BrycenAnderson (1 review written)

Sadly this great company is following Debenhams and do not even answer the phone if you have a problem. I will miss you J L… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 23/11/2019 by stumack404 (1 review written)

Abysmal Customer Service - Selling Products not fit for purpose. The following e mail sent to John Lewis explains all and yes, they are refusing to give me my money back. Do not deal with this company. you only find out what organisations are like when there is an issue. You have been warned. I purchased the Hoover DXC9TCEB/80 from John Lewis. At the point of purchase I paid £299 plus delivery & installation. The Hoover DXC9TCEB/80 is unfit for purpose. The tumble Dryer was delivered on… Read Full Review

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★☆☆☆☆

“What a shame now no old fashion values!”

Written on: 17/09/2019 by anMcCarthy494 (1 review written)

What happened to JLP old fashion values?? They appear to have forgot this is what made them! Today we travelled up from Cornwall to Exeter store total waste of time! Went to the Bed department was ignored by three staff for fifteen minutes till a manager passed by and asked one of them to help us. So this “thirty something” in shorts and a T shirt then completely dismissed what we asked and continued to talk over us. Given this could have been his easiest sale, he then tried to treat us… Read Full Review

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★☆☆☆☆

“The worst service ever from John Lewis”

Written on: 24/05/2019 by EveMendoza (1 review written)

The worst service ever from John Lewis The worst service ever from John Lewis, I bought a camera online had it delivered to Waitrose in Surbiton, returned it the next day unopened to Waitrose in Surbiton, as I decided on a different brand. I have waited 14 days for the refund, called them from abroad as I am travelling to see where the refund is and they told me they do not know where my returned item is and that I have wait 3-5 more days for an internal investigation and they refuse to refund… Read Full Review

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Was this review helpful? 2 0
★★☆☆☆

“Free phone number for After Sales problems”

Written on: 24/02/2019 by AnnieHughes297 (1 review written)

John Lewis, you need a Free phone for After sales problems. It has cost me nearly £10 in phone call charges, and a lot of hassle, to get a replacement for an item worth not much more which was covered by your guarantee… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Replacement faulty tv”

Written on: 13/12/2018 by PeterTKent (1 review written)

I spent £3,500 on an old TV and wall mount. The TV developed a problem after 2 weeks. I had a nightmare in getting them to sort it out. They had no record of the sale, after showing my receipt they acknowledged my purchase, then proceeded to put every obstickle they could in the way of replacing the TV. I almost lost the will to live over the problems they caused me and time I spent sorting the problem. To say their customer service was bad is an under statement. All the worst trait are… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Expensive home insurance company”

Written on: 30/09/2018 by Stephenliveley (1 review written)

We have been with John Lewis for years with home insurance and contents .never had a claim . This year they have put up our insurance by £50 ,there reason we only have one bathroom in the house even thou we have another closet with toilet and sink . What this has to do with a price increase I fail to see. Once again loyalty means nothing to them and they treat there customers with utter contempt. We have since been on compare the market and found they are close on the highest prices by miles… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Dreadful customer service once they have your money”

Written on: 24/08/2018 by 12661 (1 review written)

Great when they take your money in the shops and on-line, but the moment you have a problem, they simply don’t care. Bought a brand new Miele Fridge Freezer for £770.00, paid extra for next day delivery, took a half day’s unpaid leave to wait for the delivery, the unit arrived, was told not to switch it on for 6 hours so was not able to check the unit was OK before the delivery driver left. The unit simply did not work from day one, the digital just went blank and it never cooled either… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Not an on-line store - let you down.”

Written on: 20/03/2018 by mrregars (1 review written)

Terrible communication. Awful Delivery. Don't offer compensation they agreed in writing. These guys are not a good online retailer. I bought a phone on-line from John Lewis (or actually a "trusted partner") using gift vouchers. After 7 days with no delivery I called them up only to be told that it wasn't in stock and there would be a delay and I was given a new delivery date and given £25 to say sorry. After waiting for that delivery date I called in again only to be told that there was a… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Repeated terrible experiences when buying large items...”

Written on: 02/01/2018

I ordered a SMEG cooker from John Lewis, it took them a month to deliver it and when it finally came it was completely damaged. They left a half opened oven in the middle of my kitchen for another 3 weeks!! I ordered a fridge online which I needed urgently and a week after I'd ordered it they contacted me to say that despite advertising the fridge on their website and letting me pay for it, they were unable to supply it! Foolishly I ordered a sofa from John Lewis and it look 3 months for… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Horrendous customer service”

Written on: 23/12/2017 by Batchelor378 (1 review written)

Placed an order for Christmas presents on 15th December, stupidly thinking that this would give John Lewis plenty of time to deliver for the big day. Received notification that Hermes was the courier. No delivery was made within the requisite 5 working days, so I chased John Lewis. They were informed that the delivery had been lost, and that a case had been launched. I was assured that someone would call me back within two hours. After two and a half hours, I called them, had to wait for half… Read Full Review

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Was this review helpful? 5 0
★★★★★

“E-Gift Card”

Written on: 12/12/2017 by Crimea23 (1 review written)

My mother in law bought a John Lewis e-gift card for me for my birthday but included a typo in my e-mail address by mistake so that I didn't receive it. I e-mailed John Lewis, and the Customer Service team replied extremely promptly and sorted out the mistake. I received my e-gift card the same day by e-mail. I was impressed by this service and am now looking forward to spending my voucher!… Read Full Review

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★★☆☆☆

“Poor Customer Service and Overpriced.”

Written on: 07/12/2017 by modo2 (3 reviews written)

I went to Bluewater store to purchase a small Pure DAB radio. Were unable to listen to any of the radios on display as the stands were without power. The staff didn't have any decent knowledge of what was on sale. We moved a Siesta radio to another area to power it up but it was unable to pick up a DAB signal. I was told that wifi reception in the department was terrible... maybe thats why the stands weren't provided with power? I purchased one, based on reviews, with a card. I set it up at… Read Full Review

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Was this review helpful? 3 0
★★★★★

“Gift Card Sorted!”

Written on: 21/11/2017 by JohnH64 (1 review written)

I had trouble with an e-card gift voucher as I mistakenly sent it to the wrong email address. I phoned the gift card line and spoke to a very knowledgeable and helpful John Lewis Customer Solutions Advisor who was able to amend the details and have the gift voucher re-sent to the correct address within minutes. The whole process was easy. An excellent customer service experience… Read Full Review

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★★★★★

“Gift voucher sorted”

Written on: 16/11/2017

A hard copy gift voucher for lost in the post. I called John Lewis (call was answered quickly) spoke to an intelligent and helpful human and got it sorted out. Everybody happy. I even got a follow up email form the JL employee that did not appear to be a template email. I feel good. So not impersonal… Read Full Review

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★☆☆☆☆

“Awful customer service ”

Written on: 07/11/2017 by Tommyhlfc (2 reviews written)

Recently bought an indesit tumble dryer in the Liverpool one store. Staff their were excellent and I had no issues........ The item I wanted was out of stock but they had one that had been refused by a customer as they had cancelled their order, this was discounted by the store assistant. The initial communication was good and a delivery time frame was given. When the product arrived it was unpacked by a very helpful delivery driver who took the packaging away. When switched on the dryer made… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Named Day order didn't arrive”

Written on: 15/10/2017 by thepennydrops (3 reviews written)

I ordered a birthday present for my friend, to be delivered directly to her on her birthday. I paid the extra £6.95 to have named day delivery. I got a confirmation email from John Lewis. I got a confirmation email from PayPal. The present didn't arrive. I contacted John Lewis by email, they promised to get back within 24 hours, but as they didn't get back, I rang instead. The girl I spoke to sounded half asleep, and took ages to tell me that my order hadn't been processed. I asked why… Read Full Review

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★☆☆☆☆

[email protected]@KS”

Written on: 11/10/2017 by Farginsneekyicehole (15 reviews written)

Bought a mobile phone from this company last month with a 2 year guarantee. Broke down after 1 month spoke to someone on the phone about it. So what happened miss ******* for the phone to break down? I dont no it just wouldn't start up this morning. Sorry the guarantee is void because it less than one month old!!!!!!!. WHAT is that all about £300 down the drain. TRADING STANDARDS NEXT STOP… Read Full Review

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★★★★★

“Fantastic company!”

Written on: 15/08/2017 by Coltona479 (1 review written)

All use John Lewis! What a great company to shop at, they get just what you want ASAP. Will use again… Read Full Review

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Orlanda's Comment

Written on: 15/06/2019

Either we have been to different John lewis shops spelt differently, or they are getting their relations to give them good reviews. These need to be verified. Neither myself or friends have ever had good service from any John Lewis store, iin any floor.

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