Homebase Reviews - www.homebase.co.uk

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★☆☆☆☆
1.5 / 5
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Latest Reviews

★☆☆☆☆

“Furniture arrived broken and replacement never came”

Written on: 17/11/2021 by AnUpsetCustomer (1 review written)

Ordered a large bookcase/cabinet piece of furniture, and it arrived severely broken. Homebase offered to collect the broken one (which they did) and deliver a new one within 1 week. After hearing nothing about the new one, I contact them again. They then say it will be 2 weeks. Another week passes with no further notification from them or delivery. 4 days have now passed the delivery date and no word from them or any courier. As such, I am now pursuing a refund. Update: They have agreed to the… Read Full Review

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★★★★★

“Bedroom chair”

Written on: 02/09/2021

Shocked to see low reviews here. Went to buy bedroom chair. Although the grey colour varies, no guarantee of shade of grey. I wanted the one on the shop floor, lighter shade than those in boxes. 1st guy,not helpful, didn't note his name. Was more than happy for me to ask someone else,which I did.It was Finlay. From then on, NO PROBLEM AT ALL. The person I dealt with was so,so helpful. Way beyond what is normal. I previously left a review for her but didn't see it in the reviews. My gosh she… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 21/06/2021 by Malloryg1985 (1 review written)

Absolutely no customer service at all. Over a month, 26 emails, 2 phone calls & a tirade of Twitter messages promising a refund & collection of shoddy goods, I am still waiting. I am constantly fobbed off with generic emails & utter garbage as to why my refund has been rejected ‘for some reason’. DO NOT USE HOMEBASE online. You will be left trying to dispose of substandard goods & fighting to get your money back!!… Read Full Review

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★☆☆☆☆

“Do not order from this company”

Written on: 28/04/2021 by Kamari295 (1 review written)

If i could have given no stars, this would have been my choice as nothing but nothing worked with my order of garden furniture worth quite a lot. The delivery day came and went, and no ability to talk to any customer services, any emails not answered. Once upon a time Homebase was a trusted company. Not in the slightest now. I have no hesitation, six days on after trying to get some communication from them and none came, to warn you about ordering anything from Hombase. Never again… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID AVOID AVOID AVOID”

Written on: 16/04/2021 by Zechariahk286 (1 review written)

Avoid this company like the plague - ordered an inflatable hot tub, arrived with a large hole in the lining so won't inflate - attempted to customer services, took 55 minutes to get through to an indian call centre that agrred to refund and arrange collection within 24 hours.... Never heard from anyone again so emailed, no response, in the end reverted to paypal to try and sort for me - still waiting over a week after delivery to hear anything positive 0 completely useless company with complete… Read Full Review

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★☆☆☆☆

“Truly a horrible experience... ”

Written on: 16/02/2021 by plh007 (13 reviews written)

My item STILL isn't here. Over 2 weeks I been told 5 times it will be with me in 1-2 days. Twice that it will be there ’That Day’. I have had no response about an appropriate gesture of good will. I have made 10 + calls to your outsources and powerless customer service team. The item is showing IN STOCK - 10 day delivery on your website. I ordered mine almost 30 days ago. I've heard Covid, Brexit, Weather all being at fault at separate times. Why is this such a chore… Read Full Review

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★☆☆☆☆

“Ordered - no stock and no refund either”

Written on: 15/12/2020 by Tonyr1996 (1 review written)

Have now had three click and collect orders with no stock. Guess how many refunds I have received. None!!! Absolutely useless company and you have to go to the store to arrange a refund. Avoid using Homebase for anything. Incompetent, Rude, useless online CS, False promises, useless stock system, no refund. The worst company I have dealt with. Bankrupt in a year (hopefully)… Read Full Review

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★☆☆☆☆

“Stock availability on the Homebase system is a myth”

Written on: 10/12/2020 by MaryGameson (1 review written)

I am trying to order curtain fittings to replace worn out old Homebase curtain rail track and accessories. I have tried 3 Homebase branches that apparently had the items I need: the Walthamstow branch is closing, so was in chaos. I came back home and ordered the items (Click & Collect) from the Harringey store, as they appeared to be stock. I got a call to say that these weren't in stock after all. So I booked the items from the Finchley store, where they appeared to be in stock. I received no… Read Full Review

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★☆☆☆☆

“DO NOT buy from them!”

Written on: 08/12/2020 by kimi84 (1 review written)

Ordered some Christmas lights and paid £6 for delivery on a named day. No other information or emails received to inform me that the order has been despatched. Rang them to ask when delivery will be and they said "there must be a glitch on the system as can only see the order placed and no other information, will contact our warehouse team and get back to you within 48hrs"!!!! A quote from their website: "We aim to deliver all items within the delivery window displayed on product pages"  "If… Read Full Review

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Dempsey6's Response to kimi84's Review

Written on: 08/12/2020

We had similar problems. We paid for Christmas lights to be delivered on a set day and received confirmation email. Nothing arrived. We rang the day after and our order could not be tracked but were reassured we would be refunded £6 delivery charge and contacted within 48 hours as to delivery - neither happened. We then got back to them and were informed they were out of stock! We now appear to have left it too late to purchase alternatives. We will not be using homebase again.

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★☆☆☆☆

“Homebase - THE PITS!”

Written on: 08/07/2020

THE PITS! To avoid disappointment I would urge any prospective customer to think again.To be able to leave a review I've given one star, but none deserved! I took delivery of a Hacienda Outdoor Patio Heater on Friday 15 May. It worked for one minute and then fizzled out. I used the customer contact form the same evening and emailed them about the problem. An automatic reply said they'd get back to me but there would be delays due to the Coronavirus outbreak. I accepted this but when over two… Read Full Review

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★☆☆☆☆

“Homebase sells fake or expired solar lights”

Written on: 25/06/2020

Bought 5 solar lights last weekend, 4 of them are expired and don't work. Generally the customer services are awful, the staff behave as if they don't want to be there. It's a miserable place and and very poor shopping experience… Read Full Review

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★☆☆☆☆

“Homebase: Unhelpful to key worker, Scotland”

Written on: 20/06/2020 by JazleneWeaver (1 review written)

I am finding it impossible to return a faulty item under warranty. Homebase have removed all customer service phone numbers from their site and all email including complaints and escalation addresses are blocked to incoming messages. The one phone number listed (online ordering) was another waste of time. Being repetative and unhelpful seems to be their only Customer Service policies. Since their is no other option, I will post my compliant here: To whom it may concern, I have had problems… Read Full Review

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★☆☆☆☆

“Home the worse company I have ever dealt with.”

Written on: 14/06/2020 by Powersec (1 review written)

Homebase the worse company I have ever dealt with. This is by far the worst I have ever dealt with. In April I ordered 2 items, a paint brush and a garden storage box. The brush arrived but no box. It is almost impossible to contact them. Twice on hold over 45 minutes no answer. Emailed numerous times. Told 3 weeks ago I couldn't get refund as order was being delivered. Still no delivery AVOID HOMEBASE at all costs. Other reviews suggest they will go burst shortly… Read Full Review

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★☆☆☆☆

“Disgusting company and customer service”

Written on: 27/05/2020 by Claypole1 (1 review written)

I wish I could give this company no stars at all. I am absolutely disgusted by everything from start to finish. I know at this difficult time with Covid 19 this seems like a first world problem but when every other company I have bought on line from has achieved delivery quickly and correctly I see no reason why the shambolic excuse for a company is different. Firstly I ordered two tins of decking paint from them and after purchase was told it may take a few weeks, yes, that vague. Then it took… Read Full Review

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★☆☆☆☆

“Sainbury's Homebase Cambridge Refuse cash payments Outrage”

Written on: 23/05/2020 by 401Pittman (1 review written)

Sainbury's Homebase Cambridge Refuse… Sainbury's Homebase Cambridge Refuse cash payments - disgusting! Boycot this company now to protect your civil liberties! Cash is legal tender in the UK and should be accepted period. It is claimed by the store that it can carry Covid 19 on the money's surfaces but this is not proven. They have banned any payments in cash. In fact Sainsburys Homebase sell lots of products to you with surfaces - actually everything in the store to you without issue - so… Read Full Review

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★☆☆☆☆

“Refusing to provide a refund for item not-delivered....”

Written on: 19/05/2020 by 284Little (1 review written)

Refusing to provide a refund for item not-delivered. Refusing to respond to emails. Awful company. Do not use them… Read Full Review

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★☆☆☆☆

“do not use Homebase”

Written on: 17/05/2020 by Dalton10 (1 review written)

waited so long for my paint that I cancelled the order 10 days ago. and would you believe it turned up today after I cancelled. Now I have the paint which arrive 7 weeks later and I cannot refund as stores are not accepting refunds - I have to drive 20 miles to the nearest store.. and cannot even get it refunded. Phones are also not working how convenient !Shame on them I will never use again ever I would not give them any stars if this review site would let me… Read Full Review

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★☆☆☆☆

“Avoid at all costs ”

Written on: 14/05/2020 by Clarissa197 (1 review written)

Homebase really is the worst company I've ever bought from. I've wasted 6 weeks waiting for my goods and now my refund. They don't reply to anything- not even a formal complaint… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 13/05/2020 by Nobhead (1 review written)

Ordered some paints on 5th April still have not received anything and the stores are now open , they keep your money all this time though !! Appalling service I will never order anything from them again… Read Full Review

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★☆☆☆☆

“Worse service ever”

Written on: 06/05/2020 by DestineyConway (1 review written)

I ordered 2 large tins of Dulux Magic White paint on 30/03/2020. Also included some gloss paint & wallpaper paste just to make up the order as I was paying for it to be delivered to me. A week later I got an email from Customer Services saying that due to demand they were behind on their services. I accepted this as we currently going through the Covid pandemenic. On the 13th April, another email, this time saying that my delivery should be on or around the 28th April, again no problem, due to… Read Full Review

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