Homebase Reviews - www.homebase.co.uk

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  • Quality of service

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Latest Reviews

★★★★★

“kitchen unit order kendal store”

Written on: 12/11/2017 by Spencer254 (1 review written)

Excellent advice and service. individual quote given and goods delivered on time. throughout polite and helpful staff… Read Full Review

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★★☆☆☆

“Same old Homebase”

Written on: 20/10/2017 by Jolief117 (1 review written)

What happened to all the wonderful changes we were promised when Bunnings bought Homebase in January 2016? I popped into my nearby branch today for ther first time in many months, and nothing has changed. To be honest it looked like a jumble sale, with masses of clutter and unpriced stock in cardboard boxes in the aisles. I didn't find precisely what I was looking for, only things that were close to what I wanted, and it was anyone's guess how much some of them were. With that, I shrugged my… Read Full Review

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★★☆☆☆

“Customer service”

Written on: 15/10/2017 by Jaycee5 (1 review written)

Homebase stopped taking old £1 coins before they went out of service and were still legal tender. Homebase always does what is convenient for the store rather than the customer and this reminded me why I rarely go to Homebase. It was just pettiness. The cashier was embarrassed at having to tell me this and I have no complaint about her… Read Full Review

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★★★★★

“I visited Homebase at Drakehouse, Sheffield last week....”

Written on: 29/09/2017 by Freeman397 (1 review written)

I visited Homebase at Drakehouse, Sheffield last week. I had a DIY gardening job to do and didnt have a clue what materials or equipment I would need to do the job. A gentleman assistant came to my rescue. I told him what I needed to do and he guided me in everything I needed to buy to do the job. He made suggestions I would never have thought of and described to me how to go about doing it. he pushed my trolley to the checkout for me and escorted me to my car and loaded everything into the car… Read Full Review

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★★☆☆☆

“not a user friendly store”

Written on: 12/09/2017 by 475McMahan (1 review written)

Poorly stocked. Couldn't find what I needed on line, but they did have the shelving struts, supports in store. I was pleased to find what I needed and a staff member did kindly write down the sizes and costs so I could check measurements and quantity needed. However several other items I looked were clearly not priced correctly e.g. floating shelves priced at £2 something each,storage containers, baskets etc. the one of the linen basket priced at £1.80 something etc.etc. when I got things I… Read Full Review

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★★★★★

“Customer Satisfaction at it's Best”

Written on: 30/07/2017 by JaquiWells (1 review written)

I visited my local store this afternoon to purchase some water pipe wrap and came away with a 6 seater rattan patio set; an offer I could not resist. The assistant manager,was a star she was extremely polite and patient and went the extra mile to ensure I was happy with my purchase; nothing was too much trouble. I would also like to thank the men who delivered my table; in fact I would like to thank all the staff I met you made my day into a very pleasant experience… Read Full Review

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★★★★★

“First class service”

Written on: 29/07/2017 by CHATZ (5 reviews written)

First class service with the exchange of a faulty garden chair today. They went to another Homebase to collect a replacement and delivered back to us within the day. Thanks (Dover store) … Read Full Review

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★★☆☆☆

“Weekend spoilt by visit to Homebase”

Written on: 28/07/2017 by Shifty1 (1 review written)

After many weeks of searching for some garden furniture I finally settled on a table and chairs set from Homebase. Thankfully I decided to collect the items myself otherwise this could have turned out to be far worse that it was. Unpacking the table was not a problem. The item was unmarked and simple to put together. However, the same could not be said of the chairs. On opening the box, (which was sealed with scotch tape)I noticed a chair was missing. A visit to the shop sorted this but, they… Read Full Review

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★★☆☆☆

“Uninviting”

Written on: 20/07/2017 by lnWaddell146 (1 review written)

What a mess. You walk in to this store to be faced with rows of paint. There is absolutely no effort made to make you want to browse and buy; it's like a jumble sale. No attractive displays. I couldn't locate the item I was looking for and a very friendly member of staff walked me to the right section. I feel very sorry for staff in this store. I visit this store quite often and it has a nice variety of home and garden products. It just needs someone with a bit of flair to work some magic on… Read Full Review

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★☆☆☆☆

“Worst homebase ever”

Written on: 05/07/2017 by Bria86 (1 review written)

Been to many homebase shops and never seen one as bad as the acton shop. Half of the staff are hiding from doing any work. If you have a lot of time to burn waiting for service then try it for yourselves. What a mess. No other homebase comes close to being as bad as this one… Read Full Review

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★★★☆☆

“Spoiling the Ship for a Hap'orth of Tar”

Written on: 29/05/2017 by Duke_Nukem (21 reviews written)

Bought a brass cabin hook, said "brass" on the pack. The hook and eye were brass, but the four included wood screws were steel flashed with brass. It must have saved them all of 1 pence, but if you want something that will not corrode, like on a boat, that's no good. Would not be so bad if real brass screws were easy to find these days. I'd prefer they did *not* include screws with this sort of thing anyway and for screws to be available separately so *you*, not they, can choose what is… Read Full Review

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★★★★★

“Very impressed with the help I received in purchasing...”

Written on: 25/05/2017 by busybee60 (1 review written)

I bought a step ladder from your store at Solihull, B90 4QY. I received very good advise from your store staff and left with the product best suited to service. Many thanks for your help… Read Full Review

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★★★☆☆

“No staff”

Written on: 13/05/2017 by NadiaWells278 (1 review written)

You go into the store and apart from the cashier staff that are very few you can't find a soul to ask advice. Ok selection but a friendly ( or any ) face would be nice… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 03/05/2017 by 186Edwards (1 review written)

Thank you to the staff at the Rayleigh Branch. What service! We were really impressed. Help and advice second to none. Polite, caring just generally extremely helpful. Well done and thank you again. I would fully recommend a visit to this store. … Read Full Review

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★★★★★

“Brilliant service”

Written on: 23/04/2017 by Oldershopper (1 review written)

This is my local store and I go there frequently. Since being taken over by Bunnies the range of products has increased massively and the prices have dropped. What has not changed is the friendliness and the helpfulness of the staff, in particular the older ladies on the check out. These ladies are always cheerful and friendly and their product knowledge is amazing. I can't understand why it says here that you can't name them. They also have a really good garden dept and a knowledgeable older… Read Full Review

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★★★★★

“helpful, efficient staff”

Written on: 14/04/2017 by Black369 (1 review written)

I recently visited Inverness Homebase and found the staff very helpful and efficient, got all the help we needed. Our purchase was even taken to our car by the staff memeber… Read Full Review

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★★☆☆☆

“21day delivery coming in 40 days ”

Written on: 02/03/2017 by Kammeman (1 review written)

Horrible customer service unhelpful call centre, my ordered bath was ordered in January and came in March. Don't bother to order online… Read Full Review

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★★★★☆

“Computer poor but staff excellent.”

Written on: 15/02/2017 by elaghP (1 review written)

First I bought a bulb which had a price tag of £3.32 below it but on returning home I found I was charged £9.99!I complained on line and was that day phoned by the manager of Formby store who was very helpful and apologetic. So they very kindly refunded my money.Also they tried to find certain led bulbswhich the computer page said my 2 nearer stores had in stock. The Formby staff helped over and above by visiting the other store to try to obtain for me the bulbs but none their either.So the… Read Full Review

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★☆☆☆☆

“Homebase Kitchen Nightmare”

Written on: 28/08/2016 by Sydneef111 (1 review written)

The kitchen fitting industry-a virus that governs itself and relies on what it can get away with. Two years on from the start date of a Homebase nightmare we feel able to write a review of our experience for a job that should have taken 2 to 3 weeks and went on for over a year. We were drip fed one problem after another which left our nerves in tatters. We paid thousands of pounds extra for fitters and a promised project manager. For once in our lives we wanted someone else to do the work… Read Full Review

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★☆☆☆☆

“VERY DISSATISFIED CUSTOMER”

Written on: 20/08/2016 by albertwright24 (1 review written)

BOUGHT A OVEN AND HOB,WRONG ONE WAS DELIVERED, ALSO PAID 20 POUND TO GET IT DELIVERED IAM A PENSOINER70 AND WAS ASKED TO HELP DRIVER CARRY IT UP THREE FLIGHTS OF STAIR AND ALSO BACK DOWN STAIRS ONLY ONE DRIVER IS THAT NOT A HEALTH AND SAFETY ISSUE ENDED UP BEEN LOCKED OUT MY FLAT BECAUSE OF THIS NOW I HAVE TO PAY OVER 50 POUND TO GET MY DOOR LOCK REPAIRED AND HOMEBASE HAS THE CHEEK TO TELL US TO GET A QUOTE FOR THE DOOR WE HAVE BEEN LEFT WITH A DOOR THATS NOT LOCK FAST ABSOLUTELY SHOCKING WAY… Read Full Review

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