Fitness First Reviews

★☆☆☆☆
1.2 / 5
10% of users recommend this
  • Value For Money

Summary

Compare reviews of Fitness First and let others know what you think about their gym membership, their customer service, the equipment available and anything else fitness gym members would want to know about.
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Latest Reviews

★☆☆☆☆

“There are bully's ”

Written on: 17/10/2017 by Riarocco (1 review written)

After joining fitness first I cancelled my contact within 24 hours after feeling pressured into it 10 weeks later I still ha net had my £35 refund after sending emails and spoken to at least 8 different people I'm still no further forward I would definitely knot recommend fitness first. Please be careful… Read Full Review

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★★★★★

“great ”

Written on: 03/02/2017 by uche11 (1 review written)

well organised, well mannered, … Read Full Review

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★☆☆☆☆

“bullying manager and horrible atmosphere”

Written on: 28/12/2016 by TomasLeblanc1984 (1 review written)

The manager is a bully and talks to members if they are school children, unless he can take your money for PT. There is a group of core members who intimidate and are passive aggressive physically. If you like to train properly, release stress and want a environment which is safe to relax in your workout then do not go here. There seems to be a lot of sexual deviant members who use it as a nightclub to perve on the women. People hog the weights and DO NOT WANT TO SHARE! They get aggressive if… Read Full Review

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★☆☆☆☆

“Bullies and Unethical Practices”

Written on: 05/09/2016 by Miriam423 (1 review written)

Fitness First are Bullies. They bully and harrass people to get memeberships. They stop at nothing. They say tthey care about customers but they don't. Cancelling memeberships is a headache and they charge what ever fees to anyone (cancel fees for some people but won't for others). They have a reputation of being called finance first, already have been in the media for their bad practices. The staff are all show ponies, everyone that works for fitness first they think they are God's gift. They… Read Full Review

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★☆☆☆☆

“TRULY DISGUSTING ORGANISATION”

Written on: 16/06/2016 by xeCowan265 (1 review written)

I have been trying to use a promotional offer which I am bombarded with via email. After completing the details i waited for contact. I then decided to try and speak to the membership team, after 8 calls, passed from One person to another, over an hour on the phone I am told the promotion will no longer be honoured. The whole service offered was truly disgusting. There was no interest, and no apology for wasting a morning trying to get assistance. I then spoke to DW Gyms who couldn't help… Read Full Review

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★★☆☆☆

“Zero customer service shabby gym”

Written on: 15/06/2016 by Richfrombriz (1 review written)

Tried to cancel my membership, they told me I had to pay another month, even though my 12 month contract was up. Tried to complain this was unfair, met by uncaring jobsworths in Customer Services. Now they've added another £25 and passed it to debt collection. The equipment is tired and old and rarely tidied up, spent as much time looking for equipment as using it. Virgin is SO much nicer… Read Full Review

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★☆☆☆☆

“RUDE STAFF”

Written on: 10/06/2016 by Louis7777 (1 review written)

The staff at this gym are rude and unfriendly. They do not care about their customers. It is an intimidating place to train. DO NOT JOIN THIS GYM. The customer service is terrible!!!!… Read Full Review

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★☆☆☆☆

“disgusting ”

Written on: 20/02/2016 by Simpson295 (1 review written)

I would never join this again!! Absolutely not happy with customer care,not helpful at all just because I wanted to cancell membership due to medical reasons.They made me feel like I just make things up,hadn't been understanding at all..I can't wait to get rid of them and would never recommend this to anyone!… Read Full Review

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★☆☆☆☆

“Unprofessional Staff and Rude”

Written on: 19/02/2016 by Bryannaa200 (1 review written)

To summarize the beautiful experience: Reception by manager was ok against what I heard from other reviews.no credit card used (maybe that was the magic 'Chess Move')only used cash card. Equipment state of the Art (if not occupied by overbooking with memberships at certain times of a Day). Second Visit after receiving my Code Card (5 months one not bearing any Photo ID). Present Card to the reception Lady. Looking at her PC she finger pointed at me...hi,hi,he,he (laughing at me with pointed… Read Full Review

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★☆☆☆☆

“Worst gym i have ever used. ”

Written on: 14/02/2016 by YadielWilkinson (1 review written)

All the trainers are really fat, not fit at all. they are rude un helpful. Don't waste ur money… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 07/01/2016 by lcMoody141 (1 review written)

The towels were stained and smelt burnt, showers were disgusting! I was hit on twice by staff and when attending the Zumba class the instructor assumed I would be comfortable with him thrusting his hips on me. I can't think of anything I liked about the gym at all, I dreaded going there (which was a waste of money). Also make sure you read outside of the terms and conditions too, I thoroughly read them however when my contract came, there was a tiny box with three point (which have nothing to… Read Full Review

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★☆☆☆☆

“Fitness first York Complete Joke”

Written on: 11/11/2015 by MatteoLawrence443 (1 review written)

My son joined the fitness first gym York last September and was involved in a accident and knocked off his motorbike and extensive injuries due to this accident so was unable to attend the gym at all so waited 1 year for the contract to run out after 12months thinking thats its over now even though he was unable to visit for the duration of his membership. But no they still take the money after 12 months and then you go on to a 1 month roll on membership and they still take the money ,but have… Read Full Review

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★☆☆☆☆

“Spanking the Monkey First, Fitness Second”

Written on: 12/10/2015 by AshleeMelton27 (1 review written)

It may be that you are considering joining Fitness First at Baker Street. This is one of the flagship Fitness First gyms, and, given the location, one might think that lots of corporate johnnies would use it. Private equity pirates, Oaktree Capital Management, who have their hands on the Fitness First tiller certainly think so, because they have set the membership fees to reflect a certain kind of member. Now, I know what you are thinking, the members in question have arms and legs and so on… Read Full Review

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★☆☆☆☆

“Don't waste your money”

Written on: 22/09/2015 by Abram218 (1 review written)

Price is too expensive especially my local gym doesn't have a pool. Small studio and crammed gym with not enough equipment. When I'm there I often find myself being pushed off the equipment (not literally) by the staff. As there is only one squatting bench the staff (even when they're not personal training someone just working out) ask to 'hop in' then end up bringing more staff over to work out! Gym is far too busy in the morning and after school times, often waiting for most pieces of… Read Full Review

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★☆☆☆☆

“All they care about is money”

Written on: 08/09/2015 by TMP1987 (3 reviews written)

Fitness First....awful company. All they care about is having as many people sign up as possible. When you first go in, as a non member, staff couldn't be more helpful and attentive....they then coax you into signing a 1 year contract. I wasn't even told the contract was yearly and once you sign, you cannot get out of it. I feel I was tricked and pressured into signing, and once a member, staff didn't care at all about anything I had to say. I had to pay over £300 to get out of my contract… Read Full Review

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★☆☆☆☆

“Fitness First is the lowest of the low”

Written on: 19/08/2015 by cwenborn (1 review written)

Fitness First Gyms are overpriced and overcrowded, I was a member but cancelled my membership because the equipment was shabby and the gym was so overcrowded it was not fit to train in. The staff are rude and the instructors are under paid novices. I cancelled with one month's notice as per my contract and they tried to take extra payments, when I complained and cancelled my direct debit they sold my details to a Dept collection agency when I legally did not own them anything. Fitness First are… Read Full Review

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★☆☆☆☆

“Worst gym ever! ”

Written on: 26/07/2015 by Terrance431 (1 review written)

Machines and gym vary from a location to another- from awful to average for their "black label" always over crowded ultimately over priced gym - poor staff - awful service from the head office DO NOT JOIN!… Read Full Review

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★☆☆☆☆

“don't join Fitness First gyms!”

Written on: 19/06/2015 by Baldwinzs102 (1 review written)

Do not join Fitness First gyms, they are terrible. People are packed in with no regard to the customers, no space to move, they stink because of overcrowding. They even hold classes in the middle of the already packed floors, just to make things even more unpleasant. Today I almost had a weight smashed in my face by one of the class members exercising next to my rowing machine. Unfortunately I cannot cancel my membership now, being a corporate one. I am furious I have spent the money on… Read Full Review

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★☆☆☆☆

“Totenaham Court rd poor faciltites”

Written on: 09/05/2015 by Wrightew104 (1 review written)

for a premium gym its budget facilitates poor ventilation the gym floor stinks audio system doesn't work on many machines or the machine has no connection Hot Yoga isnt hot and changing rooms are too small for the amount of people using them… Read Full Review

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★☆☆☆☆

“Rogue Gym, avoid at all costs ”

Written on: 11/04/2015 by GavinPereira (1 review written)

Rogue gym, treat their members like dirt. Cancelled my membership in branch (Devonshire Square, London) months ago, realised payments were still going out. Now say they have no evidence of cancellation, and refuse to refund my money. The manager I spoke to was extremely rude and confrontational. I've given them the exact time and date that I was in the branch (as I was speaking to someone on whatsapp at the time I cancelled about the cancellation!) They have refused to check cctv which… Read Full Review

Samuelt848's Response to GavinPereira's Review

Written on: 17/06/2015

Did you have any luck with this? I have had the same problem,

Thanks

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