Clarks Reviews

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★★★☆☆
2.8 / 5
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Clarks

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Latest Reviews

★★★★★

“shoe sizes clarifiedvery ”

Written on: 24/11/2017 by CailynMcLaughlin406 (1 review written)

very good customer service, fully explained in detail consideration of wide fitting and high instep, very happy with service. and information from mags… Read Full Review

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★☆☆☆☆

“Poor craftsmanship”

Written on: 22/11/2017 by Tlkumm (2 reviews written)

I’ve always been a fan of Clark’s shoes and as a teacher wore these shoes for their comfort. However. I have a bad review to post since the shoes I recently bought deteriorated. I’d only worn the shoes a couple of times and the soles literally fell apart as I walked How embarrassing. Plus customer service says the best they can do is offer 50% off a new pair. Why would I want to buy a new pair? I was told they were on the shelf too long and that’s why they were in bad shape… Read Full Review

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★☆☆☆☆

“feel let down ”

Written on: 09/03/2017 by McMahan167 (1 review written)

I have wide feet and need smart shoes for work as in top end fashion I cant wear high heels Been in Guildford and Woking none and customer service centre said because only 10% of customers have wide feet cant cater for all . I buy at least 5 pairs a year normally at a cost of around 55 pound shame on you Clarks you can obviously afford to turn money away . One smart low heel is all I ask for very disappointed… Read Full Review

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★☆☆☆☆

“Poor Quality rip off prices”

Written on: 15/01/2017 by MikeG99 (1 review written)

I have bought Clarks shoes for many years and I use to get about 3 years wear out of a pair! now I am lucky if I get 6 months, the upper comes away the sole because they are just glued and the sole wears quickly. My shoes of late I notice are made in Viet Nam, doubt if they cost $10 to make over there retailing here at £70-80! The company seems to be trading on and old reputation of quality they are no better than cheap run of the mill makes. Steer clear of these now I won't be buying… Read Full Review

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★☆☆☆☆

“return to england”

Written on: 04/01/2017 by DonYost (1 review written)

Always loved Clarks. My new pair made in China are very uncomfortable. Clearly not the same quality. My wife has sandals-soles separated from straps and cracked. Wife has shoes, rubber soles cracked all the way through so they now leak. This was true of both shoes at about the same time. I suspect the China shoes are junk and have ruined Clarks excellent reputation. I suggest you make them in England while you still have a company… Read Full Review

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★☆☆☆☆

“never buy online”

Written on: 01/01/2017 by 1958Gauthier (1 review written)

tried three times to buy online took money twice fron paypal had to cancel paid by debit card taken from bank no order was told to go see my bank always bought clarks never again… Read Full Review

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★★★★★

“Great Service”

Written on: 14/12/2016 by ruthie1948 (1 review written)

I ordered shoes on line and when they came they were too big, so I ordered another pair in a different size but they were out of stock so then I had to order another pair Clark's could not have been more helpful, and my refunds for overpayment were very quick, very impressed with the service level and the quality of the shoes will be using them a lot more often … Read Full Review

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★☆☆☆☆

“Brought pair of new season shoes for £75 pounds to...”

Written on: 18/06/2016 by JefferyMoreno (1 review written)

Brought pair of new season shoes for £75 pounds to find the same shoes 50% cheaper 4 weeks later, over inflated initial price! my advise would be if you like clarks shoes wait for the sale don't pay over the top… Read Full Review

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★☆☆☆☆

“indifferent staff member”

Written on: 02/06/2016 by dinglydeli (1 review written)

Miserable and unhelpful staff member… Read Full Review

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★☆☆☆☆

“I've been fleeced”

Written on: 07/05/2016 by Santos391 (1 review written)

I bought a pair of Clarks shoes for my daughter 2 weeks ago after being measured and fitted for them. In less than a week she had blisters. I returned them to the shop I bought them from and explained to the manager what had happened. I WAS REFUSED A REFUND on faulty goods, by the rudest store manager I have encountered I am now stuck with a pair of useless £40 shoes my child can't wear, and no refund to buy a new pair. Shoddy service Clarks you deserve to be the next on the high street Togo… Read Full Review

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★★☆☆☆

“Rubbish rubber soles”

Written on: 19/04/2016 by Curranmg1969 (1 review written)

Mid winter 2014 I purchased an expensive pair of Clark's winter shoes. After three/four months the heels had worn down so much that they showed a honeycomb effect on the heel part and let water in. I mailed head office Somerset and received an immediate reply to return where purchased along with the reciept. I have never ever saved a reciept from buying Clark's shoes as I have never had the need to do so. I threw the shoes away March 15 I bought another pair just a few months ago (2016)… Read Full Review

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★☆☆☆☆

“I EXPECT A LITTLE CHOICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 06/08/2015 by Kaden1974 (1 review written)

Over the past 12 months I and my children have had no choice of shoes in g and h fittings in both Bolton and middlebrook store, NOT EVEN ONE PAIR! every time visited. I now feel the need for this email I DONT EXPECT you to have every children's shoe size and width available in store, but what I do expect is to be a choice of at least 1-2 pairs of shoes to choose from. Your prices for toddler and children's shoes are quite expensive but what I must say I am always happy with the shoes and… Read Full Review

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★★★★★

“happy shopping”

Written on: 28/05/2015 by shopper16 (1 review written)

bought some childrens shoes ,the staff that were serving were very attentive to me and the children I didnt feel rushed .although the shop is small and was busy the assistant made the children feel special with smiles throughout even when one of my grandsons knocked over a sales display of shoes.Ido recomend the Surbiton branch… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 27/05/2015 by McDougall2 (1 review written)

I have trouble finding shoes due to short wide feet and high in step. The young lady who served me was helpful, provided pop socks for me to try on different shoes. Spotted that I had picked the wrong size and went and fetch me the correct size. I was so pleased I bought a handbag to… Read Full Review

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★☆☆☆☆

“Terrible company, flawed shoes and awful after sales!”

Written on: 09/09/2014 by MsKaz (6 reviews written)

Bought a pair of school shoes for my son in-store. After 2 days he complained that they hurt his feet. We live 160 mile round trip from the nearest store so I called their customer service dept and was advised to return them by post. I called a week after posting them, first class. Was told that they would look for the shoes and call me back. I said I wanted to arrange for a replacement pair to be sent as I still needed school shoes for my son. Nobody called me back. 4 days later I discover… Read Full Review

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★☆☆☆☆

“Shoes Vandalised To Hide Mismatched Sizes!”

Written on: 08/07/2014 by finaoife (1 review written)

I ordered a pair of shoes online for my daughter in size 5F, they arrived today and I couldn't believe my eyes, the leather on the inside of the sole had been deliberately scraped off where the UK width size is to hide the width fitting! There wasn't a single mark anywhere else on the shoes, I looked underneath at the European sizing, and low and behold they were a 21M and 21W ( UK 5F and a UK 5G)! So they scraped off the width size so they could send me a mismatched pair of shoes! The… Read Full Review

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★☆☆☆☆

“Hammersmith Branch Sucks. ”

Written on: 27/04/2014 by Arnolduc439 (1 review written)

Had a rotten experience with Hammersmith store this evening. Went to buy boots for my ten year old as hers got wrecked at the beach. No children's boots available in her size. Was shown two pairs of adult boots, one priced at circa £50 and one at £99.99. She was really keen on the more expensive pair and after walking around the store for a few minutes thought that they were comfortable. She wore these away, walked across the shopping precinct and took (we counted this later) ten steps into… Read Full Review

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★★☆☆☆

“summer trainers boys nice but way too small and very...”

Written on: 19/04/2014 by nata34 (0 reviews written)

would someone tel them at clarks how to make nice trainers than actually fit and have some coolness to them and yuckfactor ten… Read Full Review

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★★★★☆

“Good service and lovely staff”

Written on: 11/04/2014 by mummysims (1 review written)

The staff at the Rochdale branch are always helpful and cheerful.Just been to buy shoes with my daughter and they made a fuss of her and her new baby. Thank you… Read Full Review

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★★★★★

“Great selection for children.”

Written on: 23/03/2014

Went straight into shop had my little ones feet measured no hasle and a good selection… Read Full Review

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