Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.3 / 5
88.7% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★☆☆

“After sales service”

Written on: 17/11/2017 by Shonareid58 (1 review written)

I was a great motor point customer having bought four cars over a period of three years. I purchased a Citroen C4 in March 2017 and am delighted with car. After having the car for eight Months I had a slow puncture in front tyre, took it to get repaired and lo and behold the security locking tool did not marry up with security bolts on wheels. I purchased a spare wheel after buying the car as opposed to that Mickey Mouse repair kit. I am really fortunate that I have not had a flat tyre on the… Read Full Review

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★★★★★

“Ford Fiesta eco 1.00”

Written on: 10/11/2017 by ZoeGunn261 (1 review written)

Excellent service with full explanation given in all aspects of the purchase. The person I dealt with did a wonderful job and so did the other person I dealt with. The part exchange value given to me was very fair indeed and I am very pleased with my purchase. I have no hesitation in recommending Motorpoint to any of my friends. Thanks. … Read Full Review

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★☆☆☆☆

“Terrible Terrible Company”

Written on: 07/11/2017

Terrible terrible company. I got persuaded into a finance agreement that wasn’t explained to me properly. I had a problem with the first vehicle I got so changed it a week later. In doing this I not only lost over £1000 but also my original 15 plate Mondeo Estate part exchange. Decided to go for a £15000 car and ended up paying only £20 less than the £19000 car originally bought. Spoke to Black Horse Finance who suggested that I contact Motorpoint Sheffield and request that I ask them for… Read Full Review

Motorpoint's Comment

Written on: 08/11/2017

Hi, thank you for your comments. I'm sorry to read that you are unhappy with your experience with ourselves. I understand your query has been raised with our Sheffield site and addressed. I apologise for any problems or inconveniences this may have caused you at all.
Kind regards, Rachael

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★★★★★

“Proffessional.Polite.Helpful”

Written on: 07/11/2017 by MatthewWyatt171 (1 review written)

I puchased an Audi A4 Avant in January 2017 initialy dealing with a guy in Derby he gave me a trad in price over the phone and that the car was in Peterborough and could be transported up to Castleford.I paid a deposit and from there on could not have asked for better attention both from the staff in Derby and those at Castleford on the collection day.In all a total pleasant experience and a pleasure to deal with,something that is very rare these days… Read Full Review

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★★★☆☆

“Good but could do better !”

Written on: 26/10/2017 by 447Boyd (1 review written)

I Bought a car from the Peterborough site yesterday, my appointment was at 2pm however I didn't get seen until about 20 minutes later. The Sales person was very polite and knowledgeable, issue came when trying to purchase the car tax, we were told the GOV site was having some technical issues and asked to pop down to the local post office to purchase. I asked could it not be done over the phone but it seemed no phone was available, In the end I used my own mobile phone in the office to purchase… Read Full Review

Motorpoint's Comment

Written on: 30/10/2017

Hello, thank you very much for comments. I'm really sorry to read of the problems you've experienced during your time on site. I will ensure that your comments are fed back to reduce this sort of error happening again.
I sincerely hope that you are pleased with your purchase, should you wish to discuss this any further, please feel free to contact me.
Thanks again, Rachael

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★★★★★

“Exemplary Customer Service”

Written on: 16/10/2017 by PeterBetc (1 review written)

My customer experience was very thoughtful and helpful not only providing alternatives that met my expectations but also went the extra mile to provide me with a very satisfactory experience, high praise indeed for the Peterborough branch. Having initially located a car but on return when coming to pick it up found a flaw, both P and G went to great lengths including extending their personal time to help us leave with a most satisfactory vehicle (Astra Elite)outcome. Very hard to think of… Read Full Review

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★★★★★

“Highly recommended ”

Written on: 14/10/2017 by HNAhmed (1 review written)

Bought a car that has only done delivery miles in September. Found it on motorpoint website. I spoke to the customer service and they were very helpful, they offered advise and helped me reserve the car. The car was brought to my local branch in Burnley on time. The staff at the branch were very friendly and helpful. There was an issue with something that I didn't notice when inspecting the car. I spoke to customer service and they promised to rectify this issue and they did. I'm really… Read Full Review

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★★★★☆

“Buying a car”

Written on: 29/09/2017

Purchased my Ford Fiesta today .The level of service was outstanding compared to other garages we have attended staff was very professional .Certainly would recommend this garage to friends and family… Read Full Review

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★★★★★

“Fantastic.”

Written on: 29/08/2017 by Anya165 (1 review written)

We've never bought a car from somewhere like this before so was a little apprehensive about it but it was a fantastic experience. First my initial phone call with Lux who was extremely helpful and answered every question I asked and always called me back when I needed something clarifying. As we we're driving from Brighton to Peterborough we need to make sure we covered all relevant questions as it's a long way. We arrived very early before our appointment time but was made to feel very welcome… Read Full Review

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★★★★★

“class,friendly,informative ”

Written on: 27/08/2017 by fulbarman (1 review written)

The two people we dealt with could not have been more friendly and informative,we left the store happy with our car. Many thanks to the two guys I dealt with… Read Full Review

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★★★★★

“Peugeot 308 ”

Written on: 19/08/2017 by Nix28Nix (1 review written)

Overall I am happy with my new purchase. The part exchange of my old car was dealt with without any problems as was the transfer of my cherished plates. The person I dealt with  was very helpful and friendly when we collected our new car. I have used Motorpoint several times in the past and have always been more than satisfied with my vehicles… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 15/08/2017 by Fox249 (1 review written)

Having purchased 2 cars from motorpoint in the past it was time to make a change. I visited them on a sunday (very busy) and as usual was greeted with a keen salesman. I new the car i wanted ,he was very good but could not give me finance proposals until I paid £300 then i had to sit and wait to see a financial bod (only 2 in -with 15 salesmen !) a flash guy with a very expensive watch came over to talk to me he couldnt give me a quote but said i would hear by e mail on monday but gave me an… Read Full Review

Motorpoint's Comment

Written on: 15/08/2017

Hi there, thank you for your comments. I'm really disappointed to read about the problems you've experienced. Motorpoint always strive to ensure that we provide the best possible customer service we can, should you wish to contact me would be more than happy to discuss this further with you.

Thanks again,
Rachael

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★★★★★

“fantastic service”

Written on: 14/08/2017 by Patton347 (1 review written)

If your looking for a new car Motorpoint is a must. Low mileage clean cars. you can take your time looking for what you want with no pressure from sales people. Sales people explain clearly your options for buying your new car again with no pressure. I'm sure in most cases you can take your car home the same day. When you pick your car up the sales team make everything so easy .I would and have recommended to family and friends. I would certainly recommend it to you . I had no dislikes about… Read Full Review

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★★★★★

“A Good Experience”

Written on: 08/08/2017 by DrakeBragg (1 review written)

All the staff were very helpful and negotiations went through smoothly. Have recommended them to several friends… Read Full Review

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★★★★★

“Gold standard ”

Written on: 06/08/2017 by 261Meredith (1 review written)

I bought my first car at Motorpoint Widnes just a week after passing my test at age 39! All the staff I dealt with were amazing and guided me through step by step. I couldn't be happier with my little Hyundai i10. I will definitely recommend this car dealership, great service without the pressure… Read Full Review

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★★★★★

“Excellent”

Written on: 04/08/2017 by Javierm497 (1 review written)

A very rewarding experience, the staff were helpful, engaging and very welcoming. I would have no hesitation recommending Motorpoint… Read Full Review

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★★★★★

“Only way to buy a car!”

Written on: 04/08/2017 by jasonp77 (1 review written)

Motorpoint takes the hassle out of buying a car. The range of stock, quality of presentation of the vehicles and the competitive prices. We started browsing on the Saturday and had a new car on the drive by Sunday. Would recommend using motorpoint to anyone. There is no need to trail round endless forcourts up and down the country. Collecting you car is well organised, making the process stress free… Read Full Review

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★★★★★

“They went the extra mile to help”

Written on: 22/07/2017 by Sjg5932 (1 review written)

I purchased a van from the Newport depot. I must say they where very helpful and Friendly. With even one of there managers doing all he could to help after the van I was buying did not have Aircon has advertised. He took his time to explain in detail what had happened and Correct mistakes made with asset protection I was sold on the phone. Which was for a car and not possible to have on private van. He is a honest who goes the extra mile to give customer satisfaction. The person who prepared… Read Full Review

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★★★★★

“Amazing”

Written on: 17/07/2017 by ReynaSlattery (1 review written)

GReat customer service, friendly and happy place… Read Full Review

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★★★★★

“excellent car buying experience.”

Written on: 17/07/2017 by Hernandezsx1956 (1 review written)

THIS IS THE THIRD CAR WE HAVE BOUGHT FROM MOTORPOINT. ALWAYS FEEL THE STAFF ARE VERY HELPFUL… Read Full Review

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