Motorpoint www.motorpoint.co.uk

Any company should not! be judged on the smiles the politeness, courteousness or free tea or coffee from any sales person, as all sales person are trained to do such to get your money and a sale, full stop, period.

It’s too easy to read 5 star reviews when everything goes well, but I have now learnt to read, first the bad reviews, as that will give an idea of how you are going to be treated if things go wrong or not as they should do.

All companies should be judged, on how they handle problems and the after care service when issues arise.

A complaint about the way I have been dealt or treated by the Motorpoint Birtley branch, and subsequently to two members of their staff. I viewed a car in your Warehouse which under normal conditions and good lighting would be a good thing, and it was to a point. I was able to see the car in good viewing condition from a normal standing distance. I walked around and I got in and out, only the front seating area never thinking of getting in the back seats, although I did open to look in the back seating area, this lasted 30 to 40 minutes. I did notice a couple of heavy score marks on the rear bumper but was in no way deterred from the vehicle or buying it.

I was happy to buy the car and it was only 3 days after buying the car, when I was cleaning the car I noticed on the rear driver’s passenger seat wind there were bad scratches in the tint of the window.

From a normal distance you cannot see anything and that is in the daylight so I could not see anything when I viewed the car inside the warehouse under artificial light. I bought the car on the 6th and only a few days later when I was cleaning the inside of the car. It was only then that I noticed the scratches. It's only when you get closer that you see them much clearer, so if you were sitting in the back passenger seat they would be very obvious. I went to a company and said they could polish it out at a cost of £80+vat, but because I only had the car only 2\3 days before I noticed the scratches the company said I should go back to Motorpoint considering the amount of money I paid for the car. This was not easy to see or pick up on first viewing, particularly inside a warehouse under artificial light. It is not that easy to see in daylight, but is very obvious when close up or sitting in the seat looking out.

Now coming to your two members of staff, when I phoned and it was quite a few times may I say to try and sort this out, in a very non-threatening way. He said that the decision has been made, and that they cannot help me, so I asked if I could be put through to the person who made that decision, he said I would have go back to the head office which I did only to find out that he had lied to me. A member in your head office told me that they do not override any decision made by any branch office of theirs, and was told to get back in touch with the branch, which I did. If you tape your calls, like you say you do, you will find what I said is true.

When I phoned and spoke to him, I corrected him on the matter, he then put me through to someone else. After a conversion, in which she at first stood to the decision they had made, but reiterating to her the point that you would not be able to see what I saw on the window under artificial light. And at that point she asked for me to send the pictures to her. I told her that I had already supplied picture, but she insisted that I send her the pictures, which I did, with the view that she would in some way would reconsider or make a contribution toward the repair which to be fair I feel that the cost should be shoulder by Motorpoint.

My conversion was on the 16th October and I have had no reply, not even when I have phoned. I feel that I am being ignored or avoided at any cost.

Any company should be judged, not on the sale, but the way in which problems are resolved and so far this has not been a good experience.

Update! 22\10\2025 One week later, I phoned yet again as you do with them. Only to be told she was busy and the staff member said she had not receive the pictures. I finally received an email. After several days, she did get back to me, only for me to manage to squeeze something out of them, which only amounted to £40.00. I begrudgingly accepted and I arranged for someone to come and do the work, but they left it half done. I will finish the job myself. She told me, if that was the case that I finish it myself, she would give me the £40.00.

Update Now the 21\11\2025 Update

So I will forgo the £40 and write this review to warn all who use Birtley Motorpoint to be very careful when looking around their cars, and do so with someone knowledgeable and in clear daylight outside and not in their warehouse. Do not believe them when there say it’s been checked over, do your own.

Motorpoint Birtley has shown itself to be the masters at kicking the can down the road time after time and they can kick the can a long way, that’s for sure.

It’s a pity that you have to give any company a star rating when leaving a bad review, as even that is too much to give to someone who have achieved nothing. The issues with the car is not a great problem or even expensive to rectify but for the sake of £80+vat and that is nothing for me to pay to correct the problem, but that £80 plus vat which is nothing to them, has shown them up for what they are.

Be careful when buying from them, and maybe take someone who knows what they are doing when looking at cars, it may well save you thousands.

So please! all who read this? Please read the bad reviews first, as this could save you or give you the heads up if issues arise.

I spent £23,669 and I was a cash buyer.

Great service from start 2 finish.car trade in and sale to drive away in 1 day.oldbury branch khalil 5 star rating.laid back very professionall none of the hard sell you get with other motor companies.i feel got an exceptional deal virtually new vehicle at used car price.the handover and collection of vehicles carried out by young lady Ruby although new to job showed to be very professional 5 star rating.had a few issues with I.t.system dealt with problem efficiently. thank you to both Ruby and khalil Great service

We part exchanged a car with Motorpoint at Chingford we was given a estimate for £21999-£23999. When the sales rep looked at the car he said that it was in excellent condition and the service history was up to date. But then he offered us £1100 less. We eventually took a loss of £900.

We was told that a refund of £4750 would be paid into our account within 3 working days. They only refunded us back £4500. When I called them they said that the £250 was outstanding for the V5C which we gave the sales rep when we did the exchange. They told us to ignore the email regarding the refund and that the will sort it out. But again I’m still waiting for the £250 but I’m still waiting for a response from them.

I would seriously advise anyone wanting to either buy or part exchange at the Chingford branch to steer clear.

Been to motorpoint before and the experience was ok. This time was a different case the salesman promised verbally and by emailed the car had a full service history. Had to keep emailing for the service history to be sent. After nearly 2 weeks of asking they finally provided it. Looked through it and it’s only a part service history. I used to trust them but after this experience I definitely wouldn’t take what they say as the truth. Be careful.

Purchased a Mercedes a180 from Motorpoint Oldbury. The fuel flap equator developed a fault so now fuel flap won't close. Motorpoint trie d to hide behind manufacturer's warranty I pushed them back. Then tried to hide behind a recall on the vehicle for an unrelated issue (steering software). I told them I'm returning vehicle after 8 weeks for full refund but they're won't accept but returning it regardless as does not comply with Consumer Rights Act 2015 which they say doesn't apply to them as vehicle outside 30 days. You really couldn't make this up. I contacted there CEO details available at Companies House and he's next to useless. No wonder they made a £7million loss last year. No doubt in the not so distant future this company will soon cease to exist

I paid over £23,000 for a car that subsequently was discovered by Mercedes to have major steering alignment faults within the first 30 days of ownership following other issues for which I felt I needed independent assessment due to terrible customer support. That was on 14th June. Motorpoint finally rejected my lawful right to return the vehicle today for a full refund. When the steering wheel is centralised the wheels point 15 degrees left which was pointed out by my local Mercedes garage. Reported to trading standards as they are now in breach of the 2015 consumer rights act. If you need an honest review, they are a business who say all the right things but then don’t give a blank and assume people won’t fight back. They are wrong. Don’t buy their extended warranty, it’s not worth the paper it’s written upon. Please contact me and I’d be happy to give full details of my experience.

Got sold a car with a massive chunk of the front tyre missing (husband estimate 6mm). Realised the weekend after and contacted them sending pictures.

I'm currently arguing with them as I understandably want it changed for another Michelin tyre to match rest of the car.

A nearby garage, when asked, said it would definitely an Advisory at an MOT assessment.

(If you google wheel with sidewall damage you will see warnings about the wheel being more likely to blow out with damage to it.)

For an over 13k purchase I really don’t think this is an acceptable standard.

Apparently, according to Motorpoint, being sold a car, which in my eyes is "not fit for purpose" as I potentially need to spend £150 on a new tyre, is apparently acceptable in their eyes!!

Motorpoint have said I need to take the car to one of their approved garages to be inspected and for them to send a report before reverting back to me with a decision.

Ive also been told that apparently I can't return the car for a refund, if the tyre is confirmed as Advisory only. They have said if Advisory they wont replace it!!

Trust me. If this is not resolved to my satisfaction, I will be arguing the point and trying the ADR (Alternative Dispute Resolution) (They are not affiliated with the Motor Ombudsmen). In my communication with the ADR I will be stating that Motorpoint are “not treating customers fairly” and “putting too many barriers in place” – which are key phrases for the FCA which they are regulated by. The potential fee for them to defend this will be in excess of the cost of the tyre!!

If I do have to escalate matters to the ADR, then at this point I will also add additional costs for consequential loss incurred, stress and inconvenience.

In addition, as I purchased on Credit Card x2 believe I can also launch Section 75s.

All the above, in their staffing costs alone to respond, I suspect would be grossly more than £150, which is what the tyre I want is to cost!!

A woman scored is definitely a dangerous thing!!

So, finally, on that note, I am also currently opening accounts with every platform I can think of (Twitter, Instagram etc) to say what happened and how treated asking all my contacts to share.

I REALLY EXPECTED MORE MOTORPOINT. THE FIRST PURCHASE FROM THEM, MANY YEARS AGO WENT SO WELL TOO!!

I did warn Motorpoint that I have personally dealt with the FCA and various Ombudsmen before and always won my case. I had hoped that this would make them see sense and offer recompense, its been two days and Im still waiting on a response.

Bought car cash from Coventry Motorpoint and when I turned up to pick it up turned out they could not find the service book . Found out it did not have one . They hastily produced a brand new book and stamped it . Found out a few days later it was never serviced (drove poorly until service) and I got it serviced to keep in line with warranty term. Also as I bought it in the Winter did not notice some poor body work repairs on rear bumper and this was confirmed by a body shop as a very poor repair . Also paint work on bonnet is poor with lacquer damage , All this on a 4 year old golf with 26k miles on it.

The money you think you are saving will be spent on tidying the car up. Also tyres will only last 6 months as close to minimum wear.

Save you money and time and buy private - same risk involved. Or from another trader.

I bought a car from Motorpoint Chingford last year and have recently discovered the front bumper had been resprayed. I had made a complaint to them previously last year when I found that the rear wheel arch was resprayed and now I discover that the front bumper has also had previous damage. When I was buying the car I asked them if any previous damage or work had occurred to the vehicle and they said no, they deliberately lied to me knowing it would affect the sale price or even the sale itself. They are unscrupulous car dealership, avoid them at all costs.

When I previously complained about the first damage to the rear wheel arch, their standard response to these sort of complaints is ‘ it was repaired to Motorpoint Standard so its acceptable’. The point is if I was made aware that the car had been resprayed I would not have bought it, so they tells things to sell their cars, as can been seen from other reviews.

They have set up their own complaint procedure, which is also unfair and bias towards Motorpoint. You can only use their own selected trading standards dispute resolution scheme (South Yorkshire trading standards services) who also seem to think it’s OK to sell people resprayed cars without telling them. They are not a fair trading services company who are probably working for Motorpoint.

I now find that the front bumper has also been resprayed and I am totally appalled by the sales service they are providing.

As many others have complained about these sort of issues, avoid buying from them at all costs and if you make the mistake of going there to buy a car, bring an expert with you on a clear dry day to thoroughly check every inch of the vehicle because they do not tell you about previous damage and resprayed areas. They deserve zero stars.

My daughter’s first car buying experience at Motorpoint Glasgow was supposed to be a positive and memorable milestone, but it turned out to be anything but that. We arrived for our appointment to collect her car, only to wait around for an hour before a trainee informed us of an electrical fault she had just discovered. This was particularly frustrating since we had been told the car was ready for us five days ago.

The trainee, although lovely and doing her best, we asked for the manager. Unfortunately, this ’customer care’ manager demonstrated a shocking lack of customer care. She was condescending and seemed utterly indifferent to our concerns. Hoping for a better response, we spoke to the general manager, but he displayed a "take it or leave it" attitude, offering no solutions or apologies.

To add insult to injury, when we finally inspected the car, it was clear it hadn’t been cleaned and had numerous scuffs and dents – issues that should have been addressed before our appointment. Given the overall poor treatment and condition of the car, we decided to leave.

As we walked out, the so-called customer care manager didn’t even acknowledge us, solidifying our decision to take our business elsewhere. This experience was extremely unpleasant and disappointing. I strongly advise others to avoid Motorpoint Glasgow if they value good customer service and a smooth car buying process.