written by Anon2024 on 06/03/2024
Seems I’m not the only one! Purchased a car in December and within 6 weeks I had a service light on my dashboard. Drove straight into where I purchased and as it was 6pm was told someone would ring me the next day ..: they didn’t! So rang customer services was told to email over photos of the dashboard images. Still no action taken and now power steering gone! Even though I took out the extended warranty it’s within three months of buying yet I’m not getting the help I believe I should be getting! Got to take it to a garage , get them to fill out a form before they can tell me if they will cover it or not!!?? Like with some other feedback the warranty isn’t explained at all …. Can’t deal with Motorpoint it’s all with a third party company!!
written by Tom19 on 20/02/2024
There no car like a damaged motor point car terrible customer service ,the covenrty brach rude and very arrogant,left the car in dark room pushed me to do deal did not let me look at the car outside or test drive iI looked under car 13 days later was damaged,I looked to see were the jacking points on car seen the damage took car back said it was me that done it ,did not know you had to be a mot except to buy car off them you been warmed poor poor service
written by GrahamP1971 on 29/12/2023
Don't trust Motorpoint saying a car has a "Service History". I purchased a Mercedes CLA advertised as having a full service history. On handover I was informed by their employee that the history was digital and with the vehicle manufacturer. 18 months later I'm looking to part-ex the vehicle against a camper so I asked Mercedes for the service history. Mercedes say they have no record of the car ever being serviced. I have approached Motorpoint and been told that an oil and filter change which they say they completed in 2018 when they first sold the car (they've sold it twice) is the only history they have for the car and that it suffices for them to describe that car as having a service history. I even still have the original handover paperwork that says the car has a digital, manufacturers service history. I would never have paid what I did for this car without them saying it had a history. The person who told me it had a full Mercedes service history apparently no longer works there. I'm off to trading standards, beware of this company of scheisters!
written by OffshoreBill on 12/12/2023
ordered a car on the 3rd of November 2023 for collection on the 10th November 2023. On the 8th November I received an email stating that the car handover could not take place as there was a problem with the V5. I have waited 6 weeks with virtually no communication instigated by Motorpoint. I have constantly had to chase the salesman at Castleford for updates. Communication has been appalling regarding obtaining the V5 for this car I have waited for nearly 6 weeks for this V5. Then on Thursday the 7th December I had the following email to say the car would be delivered to Castleford Monday. On Tuesday 12th December I went to the Castleford store to find out what was happening with the car. I was told the V5 had not been obtained. I have cancelled this order as I believe the response to be unreasonable. I have been driving for over 50 years and this is the worst experience of purchasing a car I have ever had. I will never use this company again to purchase a car and will be informing everyone I can of my very unpleasant experience. I have reviewed your feedback on trust pilot and as always take negative comments in the correct context. Not this time. It appears that most people have it correct the communication skills of your staff are non existent. I had a brief communication via telephone, who said he would deal with this matter. I have emailed him twice and no reply has been received from him. No surprise there then! My final question is why did your salesman inform me that the car would be in Castleford for Monday and knew full well that he wasn’t at work. Monday or Tuesday
written by Mahmoudfarag on 07/12/2023
I put a car from Motorpoint and there is a problem with brake desks I spoke to Hyundai uk they said they not approved retailer with Motorpoint I call back customer support they just transferred me over to anyone they keep me on hold Morden 55 minutes till I get board and hang up after I told them I want the email address for the CEO of the company, they refuse to give it to me even the senior manager in duty they refuse their answer is senior managers will contact you (joke of 23) Since 3 weeks I’m waiting for his call unfortunately I’m going to escalate this matter which I don’t want to I’m trying to sort it but they not helping at all
written by 9BBB on 09/11/2023
On Friday I spent a lot of time on the phone to your call centre, checking that as I was making the journey from London to Birmingham and my dad was driving the car from Stoke to Birmingham as your Derby branch is flooded and I live in London, which is why I was selling the car due to ULEZ that this would not be a wasted journey. We were reassured the business was customer orientated and unless the door was hanging off then the valuation would remain the same. I talked through the car with the person on the line and also explained we were making the journey. He booked us in for 3pm yesterday, however it was a wasted journey. We weren’t seen or spoken to for half an hour, despite having an appointment, we had to go up and ask and then we were offered £2,500 less than what was offered online and via the phone – despite talking through the car and being assured by your colleague it was a total waste of our time and effort.
written by GeoffSL69GHB on 11/10/2023
Purchased A200 saloon May2023 from Edinburgh branch. After 2-3 weeks, I reported steering/driving issue and a screeching noise on starting (when car sat overnight and when starting after work). Car checked by independent garage who said a tyre needed retreaded!!! Not happy with that diagnosis, so car in again within 1-2 weeks. Tyres balanced and tracking adjusted. Problem 1 sorted. Screeching noise investigated. No fault found!!! Suggested starting another Mercedes, to check if that made the same noise. Obviously, it wouldn't! Car in another twice for investigation - no fault found. 5 weeks ago, car left with Motorpoint as we were going on holiday. On return, I went to collect car. Guess what, I and 3 employees heard the car before we saw it! I then told the customer sales/service manager that I wanted to return the car and get my money back. Ample opportunity had been given to locate and resolve the issue. Monday 9th Oct, car sent to Mercedes dealer. After zero contact in 3 days, I visited the branch once again. Mercedes advised branch that there was an issue with the A/C compressor. Fault found, funds to be returned. I await contact from the relevant Dept or the Regional Director, who has to authorise this!
written by AppleCoring1 on 11/10/2023
Do not buy any extended warrant from auto protect from Motorpoint it will be a com plate waste of money . I don’t expext their new company is any better .Motorpoint please contact me for further assistance.
written by ElizaConnell79 on 03/08/2023
Brought a car from Motorpoint Derby. Car developed a humming noise within a month & was advised to go to Kia because it was still under warranty. Kia informed me it was two defective rear tyres so I returned to Motorpoint. They told me the couldn’t find any correspondence from myself to them and because the problem was now 2 months old and so many miles later they wasn’t going to honour the defective tyres. We don’t do many miles and for us to log a complaint within the 1st month and then refuse to sort the problem is shocking. Avoid Motorpoint, only play the caring company until you’ve parted with your money.
written by 173Quinlan on 18/07/2023
If you thinking about taking out the extended warrenty, don't bother. To try and get hold of someone, it beyond a joke. I've been past about from pillar to post and no one seems to know who I'm under warrenty by. The car has had nothing but problems since I baught it. Cost me over £500 just to pass MOT and not to mention a new battery and other bits due to electrical faults. So upset. I'd never use these people again! Waste of time and money! Pay nearly £400 a month aswell... joke.
written by Wooednscrewed on 05/07/2023
They cover up faults and they hide behind the manufacturer warranty for why they cannot take any action to resolve the issues. However you can get a report from the manufacturer (you know the ones who have design and built the vehicle) and go against what has been recommended because there standards are “different” to the manufacturer. There standards are below par and they will do anything not to part with any money. True life example of unethical practices and behaviours.
written by Mrwilson98 on 04/07/2023
They sell botched cars that will break down after 4/5 months n don’t give any help to sort the problem been without a car for 3 months now
written by FN2023 on 03/07/2023
3 month warranty is not with Motor Point, its with a incompetent company called Defend insurance based in Czech Republic. This was not explained by the salesman. Motorpoint dont answer there phones to complain to. Ive been without a car now for 4 days, no idea if warranty will fix the car. Im left with no car caring for 2 children, a disabled mother and an uncle dying with cancer and working full time. So many ridiculous touch points and I've wasted so much time. Aftercare is non existent. DO NOT USE THIS COMPANY.
written by MULHOLLANDS on 15/06/2023
Motorpoint Glasgow 60 Hamilton Road, Glasgow, G32 9QA A Sales Executive made both sale of our car and new car for my son a pleasant and joyable experience. Been with Motorpont for over a decade and as always 1st class experience Thank you
written by Whitenx27 on 25/04/2023
I purchased a Kia Sportage from Motorpoint in Burnley a few weeks ago, I was told by the salesman that it had a full service history and manufacturer’s warranty. Not long after picking it up I realised the service history was not in the car or paperwork. I phoned to enquire about it and was told someone would call me back. I didn’t get a call back and had to phone numerous times, eventually I was told that the service had been done late, 4 months late so the manufacturer warranty would not be in place. They agreed that I’d been mid sold this vehicle and said they would decide if I would either get a full refund or a replacement vehicle. I waited almost a week to hear from them and had to call them again to be told as long as this years service (2 year) is done on time then the warranty would be in place. (Apparently Kia had confirmed it). I asked them to send me the confirmation of this from Kia by email and was told I had to contact Kia myself. I have contacted Kia and been told the warranty will remain but if anything goes wrong that can be because of a serviceable part then it wouldn’t be covered. I have contacted Motorpoint and am still waiting for a reply. The sales service is very good but the after sales service is shocking, they don’t call you back, they are untrue and just ignore you constantly. I am extremely disappointed with them and at the moment left with a car that should have manufacturers warranty but hasn’t got it
written by EstherLemmon on 09/02/2023
What a fantastic team at Motorpoint Portsmouth . I have just sold my car and have been so very impressed by the service provided . The valuation provided online was way beyond what a Landrover dealership offered re part exchange and above what was offered through a very shoddy, impersonal and unprofessional service at “We Buy any Car” in Eastleigh . I expected on taking the vehicle to the garage that this valuation would be lowered but no I was given the full price quoted online. I went to Motorpoint initially to buy a car . Agent could not have done more and is indeed still searching for my rather specific requirements . When I enquired about just selling mine the level of service was just as professional and there was absolutely no issue with me not buying from them . I found the whole experience enjoyable and hassle free . Representatives were an absolute delight and could not have made the process any simpler . A professional, warm and friendly team who are genuine and honest and deserve anyone’s business ! We will certainly be back and will be recommending the company, this branch in particular to friends and family !
written by RebeccaHoward329 on 17/01/2023
I would never use Motorpoint to buy or sell a car ever again, nor would I let any of my family or friends. Firstly they sold me a car stating it had less owners than it actually had due to them processing the car incorrectly and then when I sold them the car back due to this issue they took possession of the car and lost all the paperwork. The settlement was not paid until I chased further due to more payments being taken from my account. I have complained to several people at Motorpoint and still two weeks down the line am I waiting on a call back from Senior management. I am disgusted with the lack of communication... Customer service was fantastic when I was giving them money but when the roles reversed no one is to be seen/hard from. Absolute joke of a company, avoid at all costs.
written by Vargheme on 08/01/2023
I approached Motorpoint portsmouth.I started the conversation by stating that I only have provisional license.The staff told it is fine no worries with that .They proceed with my application I got approval for finance and they advised us to come to the collection point.When I reached there on the day of collection they advised me they can’t give us the vehicle as I only have provisional license.The staffs are not reliable and I would never recommend Motorpoint to anyone.I have really frustrating experience with them.
written by Mfagan on 21/11/2022
Lovely friendly staff - great selection of vehicles
written by dalrymro on 20/09/2022
Things unchecked on this car air/ pollen filter not changed cars are supposed to be checked prior to hand over.We have bought 4 cars from motorpoint but dissapointed this time and now hill start assist showing a fault i could go on but motorpoint have let me down big time we have been reffered to a 3rd party warranty company where as before our last car we took back to glasgow to be fixed got a coutesey car 2 days later car sorted dropped of courtesey car but all has changed.I recomended motorpoint as they have been excellent up to now but not so sure now
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