Mothercare Reviews

★★☆☆☆
1.8 / 5
19% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Mothercare - Ask a question now

Media Gallery for Mothercare

Mothercare
Mothercare
Mothercare
Mothercare

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Excellent customer service”

Written on: 12/06/2019 by Sparkesjoanne (1 review written)

I visited my recent Leicester store due to an on going issue with my bugaboo donkey and an argument I was having with bugaboo. The staff at mothercare were absolutely incredible. Thank they spent hours trying to resolve my issue with bugaboo and did everything they could to fix my problem. I cannot thank them enough! The customer service via email and in store was incredible and cannot be faulted. They have restored my faith in customer loyalty and will definitely be my first point of call for… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Small baby and premature...found some clothes!!”

Written on: 05/04/2019 by AnaLindsay1 (1 review written)

I had premature twins and my son had IUGR and had small for gestational age he weighed 2lb9oz. Tiny I know... he was so small and the only place I could find preemie and small baby clothes (even though nothing for him correctly) was Mothercare the prices was reasonable and the quality was good. After washing the sleep suits etc; the condition remained the same for a while so my son got great wear out of it. I couldn’t really complain. Every store provides different ranges of clothes so I found… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Premature baby clothes”

Written on: 23/02/2019

Drove 25 miles to my closest Mothercare store to buy clothes for my small Granddaughter, only to find that they don't keep ANY premature clothes is stock. For a store that is solely for mothers and babies I think this is very poor. I was informed I could order online for 'next day' delivery. As this is Saturday this means Tuesday. It's no wonder the high street is dying. I prefer to see things in a store before I buy them. The online offering was also severely restricted… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very poor what they call customer "CARE"”

Written on: 30/11/2018 by ulNewman223 (1 review written)

Poor customer service with online shopping. Item advertised online and only to email me 4 days later my order has been cancelled with no further explanation, however, the money is pending from my account for 5 days already and I cannot use it. Customer "CARE" manager hiding behind staff-" being very busy". After 45 min on the phone, no compensation has been offered until I asked for it. They offer me their own brand Stroller, which I do not want for my child. The quality of Stokke and Mother… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“We ordered a Crib”

Written on: 11/12/2017 by Khan1Maz (1 review written)

We ordered a baby crib from Mothercare and let me tell you, if time is money and you value your time do not order anything from Mothercare. This has to be the worst co. I have ever dealt with. So the crib was scheduled to be delivered on Friday 8th of December by Yodel. I received a text telling me the package was on route. A few hours later I receive a text to say package was delivered to no. 53. This is what happened thereafter.... Yodel rang the buzzer, my wife answers the intercom and the… Read Full Review

Dewan01's Response to Khan1Maz's Review

Written on: 25/10/2018

Your so right, I had the same done to me. Saying they came to my house but didn't find anyone after I have taken a unpaid leave from work. But the funny things is I received my order from Hermes at the same time the yodel driver said he was there 14:28. And the customer services are like termites eaten away the company. So sad to service a service from such a company never had this problem with John Lewis.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Will never use again”

Written on: 08/08/2017 by Belle16 (105 reviews written)

I ordered from Mothercare for my first time recently and it will be my last. Most of the items I ordered were never received... I waited over a month to receive two out of four of them... the other two were cancelled but Mothercare never bothered to inform me of this. No reply received from their customer services team when I contacted them. Awful, avoid at all costs… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Tears and missing items”

Written on: 24/06/2017 by poHastings269 (1 review written)

Awaiting delivery still of 3 items from a large order placed 2 weeks ago States 3-5 day delivery and has been arriving in stubs and drabs Customer service is awful and slow… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dishonest.”

Written on: 30/09/2016 by Devon80 (1 review written)

Not only do they force you to pay £10 for delivery, they then don't deliver the product. Add on to that the deceitful way they try and absolve themselves of responsibility and you soon discover that this business is no better than the most underhanded sham artists regularly paraded on watchdog. The only difference is they have a glossy finish to them. Avoid this company. PS. the customer service department (a term I use in the loosest possible sense) are a joke. Clearly populated by some of… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Mothercare really dont care at all.”

Written on: 17/08/2016 by ElenaStafford (1 review written)

Text stated delivery had been made. Both my husband and I were home. No card was put through the door. Nothing was outside and none of my neighbours had taken anything in. Could not get through to yodel so contacted retailer Mothercare I was told someone had signed for it but they could not give me the address. Parcel turned up two days later opened and left on my driveway. Still waiting for explanation. Apparently Mothercare are doing an investigation which was supposed to take 48 hours. As… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid this store poor customer service”

Written on: 22/07/2016 by Miguel257 (1 review written)

Staff very rude poor service , will never use this store again , ordered on line , got text to say was ready for collection ,staff too lazy to look for item ,said its not here ! & could not have cared less , it was there I was informed later it was closing time & they didn't won't to find it avoid this store dreadful manager at Doncaster store York road… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“poor customer service”

Written on: 15/07/2016 by AugustusGustafson (1 review written)

Placed an order online to collect instore this took 2weeks to arrive and I had to chase it up 2x before I was told it was ready for collection, staff on both occasions had attitude problem no apology and didnt care really, Almost as though it was an inconvience that A paying customer was making an anquiry. This was Denton store. Very unprofessional!! … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Late delivery”

Written on: 11/07/2016 by Juliana411 (1 review written)

Still waiting for order expected it to arrive well before I needed it . It was a present and went empty handed order is still processing which is ridiculous do they care no they don't excuse excuse… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“still waiting delivery of nursery furniture,lost 2...”

Written on: 07/05/2016 by 114Bennett (1 review written)

still waiting delivery of nursery furniture,lost 2 days work so far.customer services no help whatsoever… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgraceful ”

Written on: 04/05/2016 by Lynnh5 (1 review written)

I bought a car seat for my grandson online from mother care, and we tried to fit it in the car but it wasn't any good for our car. My husband works shifts and it was 2 weeks after it was delivered when we took it back, in the original packaging. The assistants attitude was disgraceful. You could see it hadn't been used, but because we'd tried to fit it in the car they were talking as if it had been used and said they couldn't accept the return without the managers approval, who was out… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor customer seevice”

Written on: 17/02/2016 by ManchesterKathy (3 reviews written)

I bought some nursing bras online after a fitting I store ( they didn't have any stock in my size in store) only to find the size I'd been measured up as was far too big. I returned the bras, which I'd purchased using a gift voucher that had a two year validity, but was sent an e voucher which was to expire after just two months! I sent an email to customer services to complain but they didn't even acknowledge the message. I the. Posted publicly on their Facebook site and that got some… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Mother care?? The IRONY!”

Written on: 16/02/2016 by Hcorcoran (1 review written)

As a leading provider of new born and baby products and services I feel extremely let down!! My dealings with this company have been the most stressful part of my pregnancy and I have to say I have never received such terrible service from any other company. EVER. I have been reduced to tears and been made extremely stressed over the phone by several senior managers and after spending £4000 and trying to spend another £1000 it is down right disgusting! If I go into premature labour over this… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Disappointed”

Written on: 11/02/2016

I recently ordered a cot bed for my lo and rang up after the 10days to get an update...no one was able to trace my order which was made in store and paid for with cash...my husband received a phone call the following day to say they had to re order and that it would be in store within 3-4 working days...so after the four working days I rang the store to be told that it will take yet another 10days...so when I told them I wanted a refund we were told we couldn't have a refund until the item was… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very dissapointing service!”

Written on: 05/01/2016 by lynneransford (1 review written)

I recently bought a cosatto travel sytem from Mothercare. When you bought the system, you received a free car seat. My little girl arrived on 17/12/15 at 4.46am. My husband went to my parents house (where the travel system was being kept) to collect the car seat so we could take our baby home, to find that there was no car seat! After some phone calls back and forward with the manager in Dundee, she sorted out a car seat to be sent to us the following day, which it did. However, I was obviously… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No standalone breastfeeding facility ”

Written on: 21/12/2015

I went to mothercare store at the Festival Park in Stoke on Trent to buy a car seat for my baby which is a high involvement product. Since I knew I was going to a breast feeding friendly store feeding my baby was least of my worries. At the store it took us a long time to find the right car seat. I decided to feed my baby in the baby feeding room before heading out to do further shopping. I was very shocked to find just one large room which was allocated to nappy changing and breastfeeding… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“customer service”

Written on: 14/10/2015 by oliver06 (1 review written)

Ordered a pram from mothercare Torquay which was arriving today 14 october as my daughter was due following week the baby arrived early and the pram had not been delivered in time so I was upset and panicked when going into mother care explained my situation the manager wad only to kind to help she re assured me they could lend me one untill my pram arrived thank you so much its good to know that there are good management at the store in Torquay thank you very much… Read Full Review

Report this review
Was this review helpful? 0 0
overview