Pontins, Prestatyn Reviews

Click here if this is your business
★★★☆☆
2.5 / 5
45% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Pontins, Prestatyn - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“TOP DUMP AWARD 2017”

Written on: 04/11/2017 by mitch44 (1 review written)

An absolute dump! Arrived friday 3rd nov and reported missing lightbulbs and broken light fittings. Had to buy scented candles to get rid of the rotten smell in the apartment which had supposedly been cleaned as the floors were still wet when we entered it! (Cleaned with a decomposing mop more like and under the mattresses were a mass of crisps, blobs of chewing gum, dust etc) Its now Saturday night and still waiting repairs!Good job we bought the candles! The apartment is freezing with gales… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Disgusting”

Written on: 18/10/2017 by gdStokes416 (1 review written)

DISGUSTING ACCOMODATION! After a weekend away I’m glad to get home for a shower. Bathroom only consisted of a bath that I wouldn’t wash my dog in, toilet was badly stained. Dirty windows that doesn’t look as though they have had a clean for months. The kitchen consisted of 2 breakfast bowls, 4 plates, 3 cups, 2 glasses when this chalet was suppose to accommodate 8. What really worries me is that I’ve arrived home with bites which makes me concerned as my 18 month old grandson was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mitch44's Comment

Written on: 04/11/2017

On our way home now full of bites! Apartment smelt like it had been cleaned with a decomposing mop. We managed 29 hours!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Disgusting ”

Written on: 13/08/2017 by Ryany462 (1 review written)

This was failure from arrival no customer service!the place is a dump! The apartments are not fit for n animal this place needs completely revamping… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent had a lovely time at pontins ”

Written on: 06/05/2016 by 1946Alexander (1 review written)

We had the best time at pontins the best park is prestaty sands we have been to a lot of pontins over the time love it here a lot to do here love playing bingo and going to the lovely beach the blue coats are the best and work very hard we think the disco is lovely every night we will be back again thank you very much for a very lovely time see you all soon… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusting stay away”

Written on: 24/08/2015 by Edithd181 (1 review written)

stinks and is utter filth the dogs home is cleaner got food poisoning was left with no kettle for a week no pillows on bed was sticking to the floor with the dirt had to leave early as all had food poisoning and was passing blood stay away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Room for improvement in certain areas”

Written on: 12/06/2015 by Dalia82 (1 review written)

I booked 5 apartments for my family to celebrate my 80th birthday.I live about 12 miles away and have 9 great grandchildren,so wanted my whole family and as they were from 5 weeks old to 12 yrs old had the idea to have an apartment for each family. The apartments were fine..the only criticism I had was that the upstairs ones had spaces between the panels on the balcony which a young child could squeeze through and fall.I think it would be safer with mesh covering each space up. There was no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not go at any cost to Pontins Prestatyn”

Written on: 08/05/2015 by 55Jensen (1 review written)

We have just spent 4 days at Pontins Prestatyn and it was the worst holiday ever. We had no electric for nearly two days. There was a football tournament on and the teams were allowed in the swimming pool covered in mud - how disgusting. We were kept out of the main entertainment area one night (guards on the doors) as they gave a football presentation. We were kept up until 2.00 am in the morning with people shouting and running up and down the landing by our flat. Customer service is not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“fun fun fun ”

Written on: 20/02/2015 by Lena12 (1 review written)

After reading the reviews i was weary about going but I had nothing else planned for half term! Just got back!had a fab time blue coats worked extremely hard making sure my children had the best time! Really enjoyed the entertainment. Very affordable, plenty of food staff very welcoming! We have had a great family time, can't wait to go back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Look and you will find”

Written on: 03/09/2014 by Sutherlandgm328 (1 review written)

Place was great for family entertainment. If you look for problems i'm sure you will find them but if you go to enjoy yourself you will. It needs a bit of work doing to décor. it is what you pay for, a cheap holiday but the evenings are very entertaining for family members of all ages. Don't go there expecting the Ritz or it to have Alton Towers in the park it is basic but is a good place to put your head down for the night after enjoying an evening… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“dirty dirty dirty”

Written on: 30/01/2014

The hole place needs knocking down filthy dirty and it stinks outdated green bathroom dating back to 1920's holes in chairs cooker not been cleaned since the place opened think people in prison have better facilities pontins should pay guests for staying there.would never go there again i wouldn't even take my dog back there let alone my children … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“SHUT IT DOWN”

Written on: 01/01/2014

Pontins let's see worst holiday ever. I went to pontins on the 22/7/2013 it was the worst holiday ever we booked in at 3:00 and it was 5:30 till we got the key to our apartment, when we got there their were people In our apartment then we went down to reception and told them what happend, they said someone would move all of there stuff to there apartment that took an hour to do so when we were done we were very tired so I went to bed when I woke I found a used condom in my bed the next day my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Would recommend ”

Written on: 03/10/2013

Myself family and friends have recently had a weekend away here and got to say really enjoyed it the accomadation was clean site was clean all you can eat breakfast for £5 was well worth the money the entertainment in the clubs was really good adults and kids all enjoyed themselfs kids loved the park ,trampolines ,soft playroom. Kids could play outside the chalets as adults could see them so everybody was happy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never go to Poo-tins”

Written on: 30/08/2013 by lara2704 (1 review written)

There is absolutely no way I would ever go to this place again. I thought the reviews were exaggerating, so I booked a trip to pontins with my family. Little did we know that all the reviews were speaking truth. When we got there there was a soiled nappy on the windowsill, and used condoms on the sofa. We called cleaners to deal with the mess, and they said they "would be with us in 5 minutes". We waited for an hour and decided we didn't want to wait anymore so we disposed of it all ourselves… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“SHUT IT DOWN!”

Written on: 03/08/2013 by emrob1 (1 review written)

I have just got home from Pontins in Prestatyn and I feel rather traumatised, I have never seen anything so disgusting in my life! The complex area was so old and filthy I just couldn't believe my eyes, my shoes stuck to the floors, the carpets were black, it stank of gone off cheese, the food (which I wouldn't have eaten if you payed me) looked revolting and the room was awful, lastly the people staying there all made lots of noise till nearly 4am, swearing and shouting with no respect for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“dirty hole”

Written on: 29/07/2013

dirty rooms carpets stink reception a dirty joke don't go there save your money get some cleaners that can clean… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“very bad”

Written on: 27/07/2013 by robbie.a1976 (1 review written)

Went on 22/7/13 got there at 4.00pm to book in didn't get keys till ten at night had to small babes with me there was a fight at reception in front of kids staff was not helpful people was smoking drugs on site an was blowing in are apartment Don't go to this place needs shutting down… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Would recommend it!”

Written on: 16/06/2013

Well we arrived a Tuesday and as we walked in to our chalet their was dog feases all over the floor but we thought, oh well, easily avoidable and just put up with the stench for a week. At night time there was 2 single beds for 4 people so my 5 year old twins slept on the floor whilst me and my wife had a lovely nights sleep. The kids woke up with awful cramp but I thought they were being overly dramatic. The food was pleasant but I have tasted better, there wasn't any breakfast but for dinner… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Badly needs to be updated ”

Written on: 29/05/2013

in respect to peoples reviews i was worried as i booked to go here,we arrived 24.5.13-27.5.13..there was issue about the place yes it very old and undated why refurbish it?it needs knocking down and re building....we had 1 bedroom apartment for 4 of us :( It was clean and surrounding areas . i asked the reception if i could swap apartments as we was upstairs and had bath (as i suffer from arthritis i have problems getting upstairs and in & out bath)they said i had to upgrade for lower… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“will never be going here again”

Written on: 28/05/2013

I wouldn't advise anyone to go here we certainly won't again lots of faults in chalet late night/early morning noise beer glasses still lying around on floors by reception when checking out at 10 am (child friendly dont think so) very outdated n dull… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Family trip at least once a year!”

Written on: 18/04/2013 by bobo26 (1 review written)

I absolutely love Pontins at Prestatyn..as a single parent this is a great place to take the kids, very affordable when u catch a deal which come along thick and fast online. Weve been four times in the last 2 years,we have a trip booked for the end of this month and for August.Staff are extremely friendly and helpful, facilities are clean and you just feel comfortable there. I took my son(6)and daughter(2) to Eurodisney last year and my son said he would have preferred Pontins!! Accomodation… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Emrob1's Response to bobo26's Review

Written on: 05/08/2013

Are you insane it is a health hazard to your kids!! Needs a bomb...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview