Pontins, Prestatyn Reviews

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Pontins, Prestatyn
★★★☆☆
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Latest Reviews

“Don't go there ”

★☆☆☆☆

written by AnthonyShort461 on 29/08/2018

The place should be closed down. I went in 2017 it was filthy. Left within 10 minutes of arriving. Ants everywhere rubbish everywhere ,beds filthy bathroom filthy. Worst place on earth. Please avoid going there. Nothing good to say about the place. Please take notice of all the terrible reviews they are 1 million percent true. Go somewhere nice like with Haven.

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“TOP DUMP AWARD 2017”

★☆☆☆☆

written by mitch44 on 04/11/2017

An absolute dump! Arrived friday 3rd nov and reported missing lightbulbs and broken light fittings. Had to buy scented candles to get rid of the rotten smell in the apartment which had supposedly been cleaned as the floors were still wet when we entered it! (Cleaned with a decomposing mop more like and under the mattresses were a mass of crisps, blobs of chewing gum, dust etc) Its now Saturday night and still waiting repairs!Good job we bought the candles! The apartment is freezing with gales blowing through frames and cracked window panes and last night we used 'their' pillows for draught excluders as we brought our own bedding which is the only clean and comfortable thing here. The toilets in the entertainment building are filthy and we drove back from there to use the one in the apartment when we went out for 40 minutes last night as there is a morris dancers championships competition being held here. We could not have picked a worse weekend or site! As for this place having a revamp and carpets fitted etc in the entertainment building, play area etc they could have tryed doing something with ALL apartment blocks inside and out. You would find better fixtures and fittings in the local secondhand shops. Resembles a concentration camp... Now packing up and going home after exactly 29 hours and full of bites!!!!!

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“Disgusting”

★★☆☆☆

written by gdStokes416 on 18/10/2017

DISGUSTING ACCOMODATION! After a weekend away I’m glad to get home for a shower. Bathroom only consisted of a bath that I wouldn’t wash my dog in, toilet was badly stained. Dirty windows that doesn’t look as though they have had a clean for months. The kitchen consisted of 2 breakfast bowls, 4 plates, 3 cups, 2 glasses when this chalet was suppose to accommodate 8. What really worries me is that I’ve arrived home with bites which makes me concerned as my 18 month old grandson was staying in this disgusting accommodation too. Definately in need of a revamp or more care and time taken where cleanliness is concerned. Just glad I took my only cleaning products and made it clean for us to stay in.

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Mitch44's Comment

Written on: 04/11/2017

On our way home now full of bites! Apartment smelt like it had been cleaned with a decomposing mop. We managed 29 hours!

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“Disgusting ”

★☆☆☆☆

written by Ryany462 on 13/08/2017

This was failure from arrival no customer service!the place is a dump! The apartments are not fit for n animal this place needs completely revamping

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“Excellent had a lovely time at pontins ”

★★★★★

written by 1946Alexander on 06/05/2016

We had the best time at pontins the best park is prestaty sands we have been to a lot of pontins over the time love it here a lot to do here love playing bingo and going to the lovely beach the blue coats are the best and work very hard we think the disco is lovely every night we will be back again thank you very much for a very lovely time see you all soon

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“Disgusting stay away”

★☆☆☆☆

written by Edithd181 on 24/08/2015

stinks and is utter filth the dogs home is cleaner got food poisoning was left with no kettle for a week no pillows on bed was sticking to the floor with the dirt had to leave early as all had food poisoning and was passing blood stay away

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“Room for improvement in certain areas”

★★★☆☆

written by Dalia82 on 12/06/2015

I booked 5 apartments for my family to celebrate my 80th birthday.I live about 12 miles away and have 9 great grandchildren,so wanted my whole family and as they were from 5 weeks old to 12 yrs old had the idea to have an apartment for each family. The apartments were fine..the only criticism I had was that the upstairs ones had spaces between the panels on the balcony which a young child could squeeze through and fall.I think it would be safer with mesh covering each space up. There was no facility for breastfeeding a young baby privately..my granddaughter had to go to the toilet to breastfeed . I used the Java lounge for a sandwich lunch and found it expensive and too small to cater for a big number ,there were over 20 of us. Also I had to have cash,and paying for lunch for everyone and then in the restaurant for dinner was upsetting as had to go to the Link machine ,paying £1.95 to withdraw money...why couldn't we use a debit card which will only withdraw money if there is sufficient funds to cover.....the restaurant bill for the dinner was almost £200 and then drinks in the Queen Vic.so had to spend money each time to get. If you can sort out these problemsI think people would spend more if they can use a card and maybe put it on a tab. A lot of folk don't carry large amounts of cash these days so think you could get more up to date. The staff were very friendly and the apartments clean.

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“Do not go at any cost to Pontins Prestatyn”

★☆☆☆☆

written by 55Jensen on 08/05/2015

We have just spent 4 days at Pontins Prestatyn and it was the worst holiday ever. We had no electric for nearly two days. There was a football tournament on and the teams were allowed in the swimming pool covered in mud - how disgusting. We were kept out of the main entertainment area one night (guards on the doors) as they gave a football presentation. We were kept up until 2.00 am in the morning with people shouting and running up and down the landing by our flat. Customer service is not on the top of the Pontins list as after complaining the best they could do was to say sorry!!! We should have been told when booking that this event would impact on our holiday and that the entertainment services would not be available for the full duration of the holiday. I would never ever go to Pontins again - I recommend Butlins it is absolutely great.

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“fun fun fun ”

★★★★★

written by Lena12 on 20/02/2015

After reading the reviews i was weary about going but I had nothing else planned for half term! Just got back!had a fab time blue coats worked extremely hard making sure my children had the best time! Really enjoyed the entertainment. Very affordable, plenty of food staff very welcoming! We have had a great family time, can't wait to go back.

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“Look and you will find”

★★★★☆

written by Sutherlandgm328 on 03/09/2014

Place was great for family entertainment. If you look for problems i'm sure you will find them but if you go to enjoy yourself you will. It needs a bit of work doing to décor. it is what you pay for, a cheap holiday but the evenings are very entertaining for family members of all ages. Don't go there expecting the Ritz or it to have Alton Towers in the park it is basic but is a good place to put your head down for the night after enjoying an evening.

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“dirty dirty dirty”

★☆☆☆☆

written by on 30/01/2014

The hole place needs knocking down filthy dirty and it stinks outdated green bathroom dating back to 1920's holes in chairs cooker not been cleaned since the place opened think people in prison have better facilities pontins should pay guests for staying there.would never go there again i wouldn't even take my dog back there let alone my children

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“SHUT IT DOWN”

★☆☆☆☆

written by on 01/01/2014

Pontins let's see worst holiday ever. I went to pontins on the 22/7/2013 it was the worst holiday ever we booked in at 3:00 and it was 5:30 till we got the key to our apartment, when we got there their were people In our apartment then we went down to reception and told them what happend, they said someone would move all of there stuff to there apartment that took an hour to do so when we were done we were very tired so I went to bed when I woke I found a used condom in my bed the next day my daughter picket up a cat and got scathed in the face, it was the worst holiday ever!! :-(

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“Would recommend ”

★★★★☆

written by on 03/10/2013

Myself family and friends have recently had a weekend away here and got to say really enjoyed it the accomadation was clean site was clean all you can eat breakfast for £5 was well worth the money the entertainment in the clubs was really good adults and kids all enjoyed themselfs kids loved the park ,trampolines ,soft playroom. Kids could play outside the chalets as adults could see them so everybody was happy

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“Never go to Poo-tins”

★☆☆☆☆

written by lara2704 on 30/08/2013

There is absolutely no way I would ever go to this place again. I thought the reviews were exaggerating, so I booked a trip to pontins with my family. Little did we know that all the reviews were speaking truth. When we got there there was a soiled nappy on the windowsill, and used condoms on the sofa. We called cleaners to deal with the mess, and they said they "would be with us in 5 minutes". We waited for an hour and decided we didn't want to wait anymore so we disposed of it all ourselves, and good riddance too, as the cleaners never even showed up. IT IS A WASTE OF YOUR MONEY! DO NOT SET FOOT IN THIS PLACE, EVER!

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“SHUT IT DOWN!”

★☆☆☆☆

written by emrob1 on 03/08/2013

I have just got home from Pontins in Prestatyn and I feel rather traumatised, I have never seen anything so disgusting in my life! The complex area was so old and filthy I just couldn't believe my eyes, my shoes stuck to the floors, the carpets were black, it stank of gone off cheese, the food (which I wouldn't have eaten if you payed me) looked revolting and the room was awful, lastly the people staying there all made lots of noise till nearly 4am, swearing and shouting with no respect for others...seriously this place is just wrong. Emma Derbyshire

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“dirty hole”

★☆☆☆☆

written by on 29/07/2013

dirty rooms carpets stink reception a dirty joke don't go there save your money get some cleaners that can clean.

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“very bad”

★☆☆☆☆

written by robbie.a1976 on 27/07/2013

Went on 22/7/13 got there at 4.00pm to book in didn't get keys till ten at night had to small babes with me there was a fight at reception in front of kids staff was not helpful people was smoking drugs on site an was blowing in are apartment Don't go to this place needs shutting down

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“Would recommend it!”

★★★★★

written by on 16/06/2013

Well we arrived a Tuesday and as we walked in to our chalet their was dog feases all over the floor but we thought, oh well, easily avoidable and just put up with the stench for a week. At night time there was 2 single beds for 4 people so my 5 year old twins slept on the floor whilst me and my wife had a lovely nights sleep. The kids woke up with awful cramp but I thought they were being overly dramatic. The food was pleasant but I have tasted better, there wasn't any breakfast but for dinner there a was a special of plain rice and for tea we had a chefs special if Pot de la Noodle a French delicacy which was fantastic. I have previously been to Monaco, Las Vegas, Florida and The Caribean, but they all don't compare to Prestatyn Pontins in North Wales!

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“Badly needs to be updated ”

★★☆☆☆

written by on 29/05/2013

in respect to peoples reviews i was worried as i booked to go here,we arrived 24.5.13-27.5.13..there was issue about the place yes it very old and undated why refurbish it?it needs knocking down and re building....we had 1 bedroom apartment for 4 of us :( It was clean and surrounding areas . i asked the reception if i could swap apartments as we was upstairs and had bath (as i suffer from arthritis i have problems getting upstairs and in & out bath)they said i had to upgrade for lower apartment and with shower £ 80....which i refused and thought i was disgusting....you also pay £10 in advance for electric and to use only £4 of it.... you dont use £10 for weekend at home !!!!!...Sun paper should take this site of there offer.....could do with catering more for the older kids ,as it encourages them to spend time in amusments and gamble..the pool and shower area could be cleaner..Would i go back? recommend it to people? NO NO NO!!!

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“will never be going here again”

★☆☆☆☆

written by on 28/05/2013

I wouldn't advise anyone to go here we certainly won't again lots of faults in chalet late night/early morning noise beer glasses still lying around on floors by reception when checking out at 10 am (child friendly dont think so) very outdated n dull

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