Butlins, Bognor Regis

Butlins Bognor Regis is a waste of time, waste of money & I would not come back if you paid me!!

Funfair is shut Mondays & Fridays ( does not say that when you book) 90% of the staff are RUDE & have no intention of helping.

The apartments are filthy, smelly & bird poo everywhere on the balcony’s.

Swimming is filthy, from the changing rooms to the pools, covered in dirt & hair, clearly does not get cleaned as we went swimming 3 times with the kids while we stayed & it was the same every day

The cost of things on the park is ridiculous & should not be aloud to charge the prices they do, we eat in the restaurant on site, we he food was awful & expensive, we tried the chip shop on site again the food was not great & the portions was tiny.

Funfair, soft play, go karts & bumper cars was always closing through the day for workers to have there breaks, instead of alternating breaks, we questioned this & we got a blunt reply ( saying workers need a break) again does not state that things close through the day when you book.

Do not book to stay at Butlins you will regret it, save your money & go somewhere else

I’ve been here a few times and this time has been awful. The staff are so bloody rude and most of the time everything is shut. The staff don’t even know what there talking about half of the time and they all say different things to each other. For one ride at the fairground we queued up and we was first and while we was getting on the ride, the dopey member of staff let on too many people so us (who had been waiting the longest) had to get off and wait again. A family member we was with had to get their room changed as it was filthy, and they got changed the next day to a less filthy (but still filthy) room which was on the top floor up lots of stairs, with a buggy. It also does not state in the brochure when booking that you have to pay extra for go karts etc, which is a joke and the staff on there need to be taught a lesson in customer service. Your park is a joke and the food is terrible and overpriced. The entertainment is rubbish and the music is way too loud over the talking nothing can even be heard. We ended up leaving early as my children said they were so bored and would rather be at school. Never ever booking to come to Butlin’s again I’d rather go camping for a weekend in a tent.

First time staying at Bognor Regis for an easter weekend and cost was £525 for a Silver Room (1 Double and 2 singles), even though the entertainment was enjoyable and the area is lovely its let down by the accommodation at Oyster Bay as it's not fit to be inhabited.

Staying in Silver Accommodation you will find it dated and slightly dirty and see random pieces of metal screwed into walls with broken doors and locks, you'll also experience and issue with all night it will seem like daylight due to the lighting outside. The major issue which has caused my complaint is it's Dangerous, I never thought I would be writing a bad review about Butlins and comparing it to some other badly run holiday camps. There were hard pieces of plastic sticking out of the bedside cabinets next to peoples heads especially my 4 year old's, when my wife went to pick something up off the floor the back of her hand hit it and scratched and broke the skin causing a minor bleed and that them made us leave the resort early.

Butlins has made it difficult to contact and your pretty much forced to contact when you get home. Then your told "Our team work by a 'solve on site' policy and if they are made aware of any concerns they will always do their best to resolve these." Hard when its made as difficult as possible to contact on site.

Think before you book and if you have issues keep on at them to fix them, don't accept mediocre accommodation. They won't want to know after you got home, I'm currently looking at doing a Small Claim against the company.

The room we were given was disgusting. It was extremely dirty, mouldy, rusty and fitted fixings were wobbly and very unsafe. I complained at the time; however the room was not cleaned again, they just wiped the floor. The shower had to be replaced and the hot water in the sink was too hot it was not safe to use.

There was dust everywhere and food packets left in the room. The heaters were burnt so were too hot to touch.

The bed was very old, dirty and no springs left in it. We ended up staying one night out of three and was very expensive for what it was.

Lack of activities as the outside rides were closed so there was very little to do.

We will not be returning.

Lack of empathy and customer service was non existent.

We stayed in a standard apartment in oyster bay.

The room itself was great, modern, clean, and had everything we needed in it.

Room 1- double bed, wardrobe kitchen, table and chairs. Kitchen consists of oven, fridge, cutlery and all cooking essentials. Please note there is no microwave, so microwaveable food/meals cannot be made in the apartment. There is also a ironing board and a iron.

Room 2- bathroom. Bath/shower unit, toilet, sink and a clothes dryer. There is a big ledge and mirror that can be used to stand toiletries.

Room 3- twin bedroom. Two single beds, bedside unit and a twin wardrobe with shelving unit.

Essentials I would suggest bringing for your standard apartment-

Towels & hand towel

Antibacterial hand soap

Kitchen towels

Tea towel

Washing up liquid

Antibacterial wipes/spray

Washing up sponge

Spare bin bags

Scissors (never knew how often you become unstuck without a pair of scissors!)

here is LOADS to do at Butlins, honestly we did not get round to doing everything in four days. There is a big fairground which has loads of rides, but our 3 year old is 1 meter and our 2 year old is under 0.9 meters so she was too small to go on anything but the merry go round, there isn’t much else there for a child under 0.9 meters to do. Although there is a tots fairground located inside the skyline pavilion which toddlers can go on which they had great fun on. We didn’t pay for any rides etc, the only cost was the fairground ‘games’ ie hook a duck.

Shows are all throughout the day and consist of puppet shows, Billie and Bonnie shows and character shows. Our kids LOVED Billie Bonnie and Billie and Bonnies rise and shine show is great for the morning when Mum and Dad want to chill and have a coffee and the kids can dance about and burn off the morning excitement! While we were there ‘Cinderella Rocks’ was the panto. I must admit it was bloody FANTASTIC! Me and my partner were in fits of laughter! This panto I would actually pay to go and watch as an family activity. A must see if it is on during anyone’s stay!

Inside the pavilion there is a soft play area which is split into two sections for smaller kids and older kids. This is patrolled by staff so it means that kids stick to the right section which is great for both age groups to ensure nobody gets hurt!

Splashworld was great with slides and lots of fun to have in the water. If you forget any swim essentials there is a shop there too where you can pick up armband etc! Our kids loved the wave machine in the pool (maybe us adults did too!!)

The staff were ALL brilliant. The redcoats well and truly live up to their reputation and everyone was lovely and welcoming. The girls in the fairy makeover shop gave my three year old a fairy makeover and we had a great laugh with the ladies working in the shop! The men in the hire shop were also brilliant and lovely, we donated our pram at the end as we didn’t have enough space in the car to repack it and didn’t mind giving it up as it was just a cheap one we had brought for the holiday (we may have brought too much billie Bonnie merch) and they were very thankful!

The only downside is one which my partner would like me to add which is baby changing facilities for men’s access! The staff have said it’s fine for him to go through the ladies buildings when it’s a disabled/separate baby change room from the ladies toilets and if this is the case maybe a sign on the gents toilets saying so would be nice, as daddy’s change nappies too (sometimes....haha)!!

We went on 27th Dec 3 nights there was 4 adults and 7 kids from 4-18 we stayed in silver accommodation which was dreadful really was tired looking dirty curtains and carpets very tired. Work tops in kitchen were damaged etc but made the best of it. We have been to this resort before also Minehead this is the best one we upgraded on food ate in the Yacht club the food was excellent as she couldn’t do enough for everyone- big thank you to her. The panto was fab, the whole place was Christmassy and the restaurant was decorated lovel. Plenty for the kids to do whatever their age. Had a fab time. Not sure if we will go again though cost a lot of money for just 3 nights the accommodation is a discrace, I like basic comfort this wasn’t.

I am extremely disappointed with our recent stay at the Ocean Hotel Bognor Regis! The staff at the hotel stole property from my room!

A member of staff entered our room whilst I was still a paying customer and took my GHD hair straighteners.

My partner had an allergic reaction to something overnight in our hotel room, went in to anaphylactic shock and was rushed to hospital so we made the decision to leave a day early. On the way home (late evening) I realised I had left my straighteners in the room. I immediately called the hotel. The receptionist told me not to drive back and that a member of housekeeping would contact me the next morning to organise them to be posted back. A week later after daily phone calls to the hotel that just rang with no reply we were finally told that the straighteners have gone missing and they have refused to do anything about. We also received information from the head office that a member of staff had actually entered the room on the evening we had left which would've been some time after 10pm! Most likely to take my straighteners!

Head office were not at all helpful and said they were not willing to help us in any way with this matter. Not what I would expect from Butlins at all!

We really had hoped to resolve this situation amicably with Butlins as we have enjoyed our previous stays at the resort but because of the way we have been treated they have left us with no choice now but to contact the police and report this.

This has really opened my eyes to the type of organisation that this is, where customers are treated with such disregard. Butlins were not willing to follow up internally at all, and instead choose to leave it down to the customer to have to resolve a matter that I feel Butlins should hold responsibility for after I put my trust in members of staff employed by Butlins.

It is a real shame that I now would not return to this resort as I would not feel as though my belongings were safe.

I also found out afterwards that a similar situation had happened with another guest at this hotel, around the same time we stayed there and all his clothes went missing from his room!

Family holiday ruined,stayed in a silver apartment last weekend all got

food poisoning from eating in the coast restaurant never again, spent over a thousand pounds and still feeling unwell...

key card didnt all ways work, blood on mattress, lounge door handle broken,

oven missing a dial, which was dangerous for little ones running around.

bedroom lights didnt all work.

The swimming pool was very good, but my son and three grandchildren only went in it once as they were so ill from the food they had eating at the the coast restaurant.

Dirty and disgusting. Excrement on the mattress, cigarette buttsin our accommodation. Cheap quality food. If you want to pay £275 a day for this you are as mad and as stupid as ourselves. Entertainment good but not worth the stomach upsets at the end of a so called holiday. Even when you complain the arrogant organisation do not even give you a courtesy of a reply, rubbish company, rubbish quality, save your money and don't waste it at this money making organisation.

Arrived at butlins Bognor on the 15.07.13, for 7 nights. 3 adults, twins 3yrs and 5yr old. Stayed in the ocean hotel with dining plan. We had a fantastic time this is our 2nd visit and can honestly say that it was better than the 1st (and even that was ace) so much to do for the children, didn't spend as much as i thought considering we stayed for 7nights. Food was delicious, staff very friendly. I was ill on the last day and the staff at the ocean hotel looked after me very well. I'm a fan of butlins Bognor and will be booking very soon for next year. Considering staying at the wave next year. Traveled down from Leeds, well worth it. See you soon butlins. :)