Wickes Reviews - www.wickes.co.uk

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★★☆☆☆
1.6 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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Wickes - www.wickes.co.uk
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Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
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Latest Reviews

★★★★★

“Very happy customer”

Written on: 07/02/2019 by Blobs1962 (1 review written)

Used the Crawley, West Sussex store to purchase our new Kitchen. Was so happy with the service we used them again when we did our Utility room. The designers knew their stuff. Recommended drawers instead of cupboards in the lower section of the kitchen, what a brilliant idea, so much easier to get to items. Bought cutlery separators, corner cupboard pull out, and plate separators, really pleased with all these items. Delivery for both were as stated. So pleased both rooms look fabulous and… Read Full Review

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★☆☆☆☆

“bathroom”

Written on: 28/12/2018 by darren26 (1 review written)

bathroom fitted tiles where not straight and some stick out had to plaster the bathroom 4 times fitters worked for 9am till 2pm the design was wrong from the start and the fitters came from c & c home improvement plasters vjp and there was no drain parts for sink and shower… Read Full Review

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★☆☆☆☆

“Appalling attitude”

Written on: 31/10/2018 by Sullivan25 (1 review written)

I visited my local Wickes to purchase some shelving brackets which I needed for a DIY project same day. Firstly I checked on-line, searched for the item then checked that my local store had these in stock. The check confirmed these were available in store. I then visited the store. Looked everywhere for the brackets only to no avail Asked one of the sales assistants where I might find the brackets (I printed the brackets from their website to show him exactly what I was looking for). He pointed… Read Full Review

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★☆☆☆☆

“Doing their job for them”

Written on: 31/10/2018 by M___P (1 review written)

I ordered a sinclairfire alarm from wickes on around 5th October 2018. I called them mid month to ask what was going on as I hadn't received anything. They advised they will contact their supplier to see what is going on. This happened about... 4-5 times? Each time they said they would contact their supplier to see whats wrong. After about another week of this I got a bit fed up so when I called and they said they were going to call their supplier I asked them to give me the supplier's… Read Full Review

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★☆☆☆☆

“Tried to refuse a refund for faulty goods.”

Written on: 16/09/2018 by Customer2018 (1 review written)

Bought a chainsaw from Wickes which I returned for a refund less than a day later because it wouldn't start. The staff told me that their new policy was to not give immediate refunds for faulty goods, they send them back to the manufacturer who can decide to repair or replace instead. Took half an hour to convince them to refund me my money; the manager couldn't be bothered to come out and see me. Will be contacting their Head Office and Trading Standards… Read Full Review

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★☆☆☆☆

“Joke Company”

Written on: 15/09/2018 by kila32 (7 reviews written)

Today I was supposed to receive a delivery between 10 - 11 am. I receive an email stating that it has been delivered. It was not and no attempt was made. Conveniently the driver was one name and it was signed for by a that name. Customer care said it was not down to them but the store and they would email them. That really gives me confidence. When I go to the website and log in it say my order is ready for collection. So I pay for a delivery £9.95 and nobody bothers to deliver it and… Read Full Review

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★☆☆☆☆

“Deliv ery system shambles”

Written on: 27/10/2017 by Pereiravm301 (1 review written)

Ordered kitchen - delivery 30th sept between 7 & 11am. No show. Phone Wickes go through options on phone to be told eventually customers services don't function at weekends - imagine a DIY store! Phone local store - try to be helpful but have little information. My delivery will be here at 1 pm. Arrives 5.30 pm. Driver " we didn't even load until 3.30 pm." "there's no sinks been put on this run" After ordering another we found they had delivered a sink. Shambles - whoever is responsible for the… Read Full Review

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★☆☆☆☆

“Rubbish! Don't buy anything from them!”

Written on: 18/08/2017 by Richard1910 (3 reviews written)

Appallingly poor! I ordered a shed 2 weeks ago and paid for it instantly and of course the money was taken instantly. Delivery of the shed was planned for the 18th August and I was in receipt of tracking texts. Very nice...... Well until I received a phone call towards the end of the delivery slot stating that my order was not on the truck as they could not find it in the morning. (The shed hopefully not the truck!) Well, I won't go into how you can lose a shed but I am positive that someone… Read Full Review

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★☆☆☆☆

“wicks customer services farcicle ”

Written on: 13/08/2017 by JamalSpears100 (1 review written)

I had a garage conversion job for a customer so ordered the flooring from wicks never used them before my delivery slot was for Wednesday between 8am and 6pm (some slot that is)stayed late on site no delivery next day phones customer service five times each time I was promised a call back no one called me back and no delivery Friday phones customer services I explain what as gone on the guy says he is escalating this complaint to the area manager you will get a call back within the hour no… Read Full Review

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★☆☆☆☆

“Shoking service and poor products”

Written on: 17/05/2017 by gibby5764 (1 review written)

Went there to price kitchen and utility after seeing the ads. After talking to the staff and asking some technical questions. I stood up and walked out. Overpriced flatpack with dodgy sales figures. Avoid and go to a real kitchen specialist… Read Full Review

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★☆☆☆☆

“Never, Ever, Again.”

Written on: 08/04/2017 by ppBoyd274 (1 review written)

Well where do I start. We decided to look for a new bathroom and saw one in Wickes which we liked. We arranged for a plan which was done in store, and this did look impressive. But all went downhill from here. Were were give a start date. This is when our nightmare began. Two fitters arrived, one was in an extremely bad mood, the other one could not speak a word of English. Anyway, the first day they ripped out our old bathroom, and managed to plumb in the toilet. No, bath or wash… Read Full Review

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★☆☆☆☆

“Shockingly Bad”

Written on: 26/03/2017 by Beebevl334 (1 review written)

My son ordered a considerable amount of planed timber and plasterboard online for delivery, first mistake get it yourself. Unfortunately I wasn't there when it was delivered or it would have been sent straight back but my inexperienced son took delivery with an 'endorsed' delivery note, which turned out as much use as a chocolate fireguard. The delivery was on an open wagon in heavy rain, I need hardly describe the plasterboards condition.30-40% of the timber was so warped and bent it was… Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 25/02/2017 by thesuitedtortoise (1 review written)

Ordered only 4 panels (yes just 4 panels) after Storm Doris - given a time slot of between 12-4pm, no phone call till 5.30pm (at which time we had left home as we couldn't wait in any longer) and no message left - went down to the local store today all of 1 mile away and told bad traffic, driver not having his phone and running late (1.5hrs??) meant that they would now reschedule (again now I have spoken to them) to a time next week - only I have no one around to deal with the delivery when its… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 23/02/2017 by 1990Marshall (1 review written)

Just nipped into bulwell branch. The cashier was unhelpful unpleasant rude and a face like a smacked ..... Clearly doesn't understand why she was employed! Will go to B & Q going forward… Read Full Review

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★☆☆☆☆

“ Online and stores systems do not work.£100's out of...”

Written on: 09/02/2017 by BrendonWeber42 (1 review written)

I needed 90 boxes of tiles. Hereford store showed stock of 69 and Gloucester of 29 boxes. I tried to purchase a 'click and collect' as they were unavailable to order for delivery. it would not work. I tried several different debit/credit cards but no joy so I drove 60 miles to the Hereford store which showed stock of 69 boxes. i arrived at 7:30 opening time and explained i had tried to order them online and was told it was not possible on these tiles. however when I tried to purchase them i… Read Full Review

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★☆☆☆☆

“Can they be trusted?”

Written on: 12/12/2016 by thewrongtrousers (2 reviews written)

Earlier in the summer I spent several hundreds pounds with Wickes so I thought I would use a cashback site to save myself a few pounds. Wickes were not the cheapest but having had fairly good service in store thought I would buy from them. What I didn't realise was that they would do everything they could not to pay the cashback, even saying I didn't use the cashback website in question. This is a total fabrication as I had email confirmation that I had. If they are going to quibble over a few… Read Full Review

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★☆☆☆☆

“nightmare”

Written on: 21/10/2016 by Kingston60 (1 review written)

warning I ordered item which took more than a week and when it arrived it was wrong order and dammaged n I was told its there courier company which is called DX if u see there service and reviews they are worst too wickes staff always lies comes up with childesh excuse… Read Full Review

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★☆☆☆☆

“Do not Bother”

Written on: 02/10/2016 by manorg (1 review written)

walnut mirror was delivered, Great i thought so drill wall and hung it up and realised it was bowed and distorted glass like Hall of Mirrors,got replacement which was as bad.Six mirrors later over a six week period still all faulty.I asked for one from manufacture instead of the rubbish they kept sending from their warehouse but they refused and basically gave up and forced me have a refund which i did not want.Wickes failed miserably to sort this out… Read Full Review

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★☆☆☆☆

“Diabolically bad service”

Written on: 14/09/2016 by SanaaHewitt (1 review written)

I ordered timber and mdf from wickes. 4 items were wrong, I got a small sheet of hardboard instead of a larger mdf, 34x34 of 44x44, some items were just missing. The changes made the value less. One Wickes employee suggested they subtitute stuff because something was unavailable. I phoned the (national) number given and they said someone would get back to me in 24 hours. They didn't. When I phoned again they said "why don't you phone the store?" Why not say that in the firtst place? One… Read Full Review

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★☆☆☆☆

“Appalling service!”

Written on: 02/09/2016 by Harperhk110 (1 review written)

Absolutely appalling service. We made an order and were not at any point during ordering online made aware that our order would be split. Even on the invoice there is a section where it can note items coming separately, but there was nothing. It makes it look like all items are being delivered by Wickes themselves. On the morning of day of delivery I received two texts, one to say my order would be between 10am and 2pm, and another saying DX would be delivering, it still was not clear that the… Read Full Review

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