Wickes Reviews - www.wickes.co.uk

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★★☆☆☆
1.6 / 5
14.9% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk

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Latest Reviews

★☆☆☆☆

“Cobham Oak Veneered Doors”

Written on: 26/05/2022 by MrBongs (1 review written)

I purchased two Cobham oak doors in January 2022 online. They arrived quickly and were well wrapped and appeared undamaged. One of the doors was fitted and looked great. I susequently removed the door to paint the new door frame. While the door was leaning against the wall I noticed a small area where the veneer had lifted. it was really only noticeable when you looked closely. I had previously purchased nine of these doors 5 years ago and all were problem free but the quality of the same door… Read Full Review

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★☆☆☆☆

“Rude manager at Newmarket branch”

Written on: 20/05/2022 by TaraGoode1966 (1 review written)

If you expect polite customer service don’t engage with the manager at the Newmarket branch… Read Full Review

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★☆☆☆☆

“Terrible Customer service and Delivery service even worst ”

Written on: 10/05/2022 by heDelaney179 (1 review written)

We bought all we needed for decking, delivery slot was next day. When delivery arrived,it wasn't complite, delivery guys din't check if everything is there and they didn't wait for my carpenter to check if we get what we ordered. They just left without letting us know. We checked delivered material against our order (bill) and few thing were missing. I called the shop, they have been arogant and dismisive. I called head office, it was useless response. All together I found them careless… Read Full Review

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★★★★★

“Kitchen project completed”

Written on: 09/05/2022 by Vonnymalam64 (1 review written)

Had kitchen designed last oct. Took delivery 21st april. From start to finish weve had brilliant service. Fitters, electricians, tiler, gas engineer all did an amazing job. Lovely bunch of workmen. Really really happy with it. Even the skip men were very polite and tidied up after it had gone. I kept them all supplied with tea and coffee which they always thanked me for. All in all a brilliant service. Wickes even gave us a refund for the led lighting which we decided not to use snd 2 boxes of… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 28/04/2022 by McCleary437 (1 review written)

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE. Been "working" on my bathroom for over two months, so many problems and currently still have water dripping through my roof. No one care the customer service is shocking, they dont chase anything up. Read everyone else's reviews so many people having their houses ruined by this group. No desire to actually get anything repaired once they have your money… Read Full Review

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★☆☆☆☆

“Very poor quality Wicks bathroom fitting”

Written on: 10/04/2022 by McKee208 (1 review written)

The installation done by the bathroom fitter supplied by Wickes was shoddy in the extreme. The large marble-effect wall tiles should have been mixed around before installing so the marble effect would appear natural, but he just put them up as they came out of the box, so identical patterns were next to each other. I'm not a tiler, but even I know that you are supposed to mix tiles before fitting them. He had only fitted three when I spotted this mistake, so I asked him to take them down and… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 06/04/2022 by Ping1963 (1 review written)

Do not look near this company for a bathroom especially Dumfries store, truly disgusting customer service continually not replying to calls, changing fitters, cancelling fit and when I finally cancelled the contract no apology and absolutely not bothered… Read Full Review

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★☆☆☆☆

“*DO NOT USE FOR BATHROOM INSTALLATIONS*”

Written on: 05/04/2022 by PaulosB (1 review written)

*DO NOT USE FOR BATHROOM INSTALLATIONS* Truly awful experience with Wickes that we are still having issues with since purchasing a new bathroom from them LAST SUMMER (2021). They promise that all products, design and installation will be provided in-house, they will take care of everything: bathroom and louvre doors hung too? Fine, no problem! We have to sort any building work? Nope, they'll handle everything, it will be totally stress free! Too good to be true? Absolutely; oh BTW, we don't… Read Full Review

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★★★☆☆

“Bad customer service ”

Written on: 18/03/2022 by vaSantiago1954 (1 review written)

I visited my Wickes store in Caerphilly to buy a 6ft x 6ft fence panel l wanted to have it delivered l gave my order for a fence panel a 6ft fence post and a meta post l was then told all the delivery slots for the Friday had gone l phoned my son who came to pick me up l went to the warehouse to pick the fence panel but there was a locked bar across the panels l asked the store assistant if he could unlock the lock and was told he couldn’t l asked for help but was told l would have to pull… Read Full Review

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★☆☆☆☆

“Wickes are awful ”

Written on: 16/03/2022 by Dawny1066 (1 review written)

We’ve been trying to get a wet room fitted for my disabled mum. £10000 and 8 months later we are no closer to getting anything done. They put a completely different name on the invoice which meant no one in customer services would speak to us. When we complained at the shop we were told their systems couldn’t be altered. They wanted to deliver the bathroom on a number of occasions but would not book a fitter in. My mum broke her hip in October and has early stage dementia but they wanted… Read Full Review

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★☆☆☆☆

“unprofessional, rude staff”

Written on: 22/02/2022 by PSylvia (1 review written)

We bought a damaged worktop from their Ipswich store. We tried to return it in 10mins but they refused to take it back. Horrible experience, rude and unprofessional staff. I was literally called a liar by one of the staff members! As a business owner myself this behaviour is unacceptable and I would never treat any of my clients this way. We are not going to spend more money there… Read Full Review

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★☆☆☆☆

“DO NOT WASTE YOUR TIME AND MONEY!”

Written on: 11/01/2022 by JasonHowardSmith (1 review written)

This company does not even have a tracking service for deliveries. There is not even a specific number to phone about your delivery! And yet, on their website, they give you the impression that you can track your delivery, but in reality it does not exsist! Trust me, this company will give you nothing but pain. I just wish they would go out of business, once and for all!… Read Full Review

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★☆☆☆☆

“ WICKES THE INCOMPETENT”

Written on: 23/10/2021 by 167Phillips (1 review written)

WICKES THE INCOMPETENT sku 173903 - - Wickes Seven Bottle Monobloc Kitchen Sink Mixer Tap - Chrome. ordered . paid. waited and waited. contacted them. their veiwpoint was about excuses to reject claim [they made mistake of including internal emails in reply to self]. many weeks past. eventually after i caught them out they wrote: 'Unfortunately we do not have stock of this and no due date at present, therefore I have cancelled this order and a refund will be issued. I am sorry for any… Read Full Review

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★☆☆☆☆

“Wickes delivery and customer service”

Written on: 14/08/2021 by CHATZ (6 reviews written)

Wickes delivery and customer service - Makes a bad example of LET'S DO IT RIGHT Disappointing delivery of my tiles. Because of unavailable delivery lorries with a pallet truck, myself, wife and the driver had to manhandle 22 packs of tiles to my doorway. We also did not benefit from a text or email with approximate delivery time. 10 Aug 2021, 19:13 BST Dear The information you provided is not the normal delivery expected (you have made this situation worse). *This was also confirmed by… Read Full Review

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Hudson75's Response to CHATZ's Review

Written on: 10/04/2022

Someone appears to be reading the reviews of Wickes on this site and voting them down as unhelpful. It would not surprise me if it's an employee of Wickes.

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★☆☆☆☆

“Useless Customer Service”

Written on: 11/04/2021 by DBB1 (1 review written)

I placed an order for delivery.. - which Wickes split into 3 orders.. one from local (Ipswich) store, one ( with most of the items ) from a further away store (Colchester) .. and last direct from a supplier. When the Colchester order was delivered,one item ( A garden rake ) was missing.. I told the driver, who just said he did not have it on his van - so left it to me to sort out ( surely, he should have been responsible ). Anyway, I contacted Customer Services on the web form - 2 days… Read Full Review

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★☆☆☆☆

“Wickes kitchen supply”

Written on: 10/12/2020 by Ingridmcalpin (1 review written)

Well I always thought of Wickes DIY before I payed for my kitchen. It too 3 months altogether to get everything delivered. The stress this caused to me and my builder was off the scale. Customer service could not help or even customer relations. Constantly cancelling deliveries. Eventually not even the CEO office could stop the length of time and bad service. Too many texts and had to fight to get my kitchen, which I should not have to do. They take your complaint so poorly. My health started… Read Full Review

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Hudson75's Response to Ingridmcalpin's Review

Written on: 10/04/2022

Someone appears to be reading the negative reviews of Wickes on this site and voting them down as unhelpful. It would not surprise me if it's an employee of Wickes.

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Ingridmcalpin's reply to Hudson75's Comment

Written on: 10/04/2022

No not an employee
Just a customer experience at the time

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★☆☆☆☆

“Wickes Customer Service couldn't careless”

Written on: 25/11/2020 by TraceySkid (1 review written)

We bought our new Kitchen from Wickes Eastbourne . And like every other review on here as soon as they have your money they couldn't careless . We have had some many problems damaged doors and drawers . Wrong items delivered . When I complained the response I got was you should of checked the quality when we choose our kitchen and asked any questions at that stage . You are sent from pillar to post . You phone up customer services ( I use the term lightly ) you are then told they… Read Full Review

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Hudson75's Response to TraceySkid's Review

Written on: 10/04/2022

Someone appears to be reading the negative reviews of Wickes on this site and voting them down as unhelpful. It would not surprise me if it's an employee of Wickes.

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★☆☆☆☆

“Customer services appalling”

Written on: 11/11/2020 by David19879 (1 review written)

Customer services appalling The customer services for this company is absolutely Appalling! I called about and item I recieved which was meant for someone else and they said they would sort this and get my item re delivered and they would contact me to let me know what was happening with the item! I heard nothing back and then when asked for a refund they wouldn’t give me a refund!!!! Because they wanted the item back and when I said we were in self isolation they said they couldn’t refund… Read Full Review

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Hudson75's Response to David19879's Review

Written on: 10/04/2022

Someone appears to be reading the reviews of Wickes on this site and voting them down as unhelpful. It would not surprise me if it's an employee of Wickes.

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★☆☆☆☆

“I'll not have anything delivered with your name on it...”

Written on: 10/11/2020 by PeterIron (1 review written)

Very poor experience and will be taking my business elsewhere in future. I needed to add an item to an existing bulk order and despite contacting them through their website chat and also by phone I was informed both times that the system they use does not allow changes to an order once it has been placed. Building supply requirements can change and not having the ability to add to an existing order means I'll be seeking an alternate supplier in future. All my future orders will not have your… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 18/09/2020 by Fletcherek312 (1 review written)

Appalling. Over delivered panels for a bathroom refit to the value of £920. Admitted they got it wrong but can’t get anyone to pick up they panels and refund my money. I’ve been left with a mess and owed money. All they do is blame each other and tell you it’s a colleagues responsibility. Once they have your order confirmed they couldn’t care leas, ignore all emails unless you repeatedly chase and pass you from pillar to post. I will never shop here again and I would advise people… Read Full Review

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