Wickes Reviews - www.wickes.co.uk

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  • Quality of service

  • Layout of shop

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Summary

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Wickes - www.wickes.co.uk
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Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk

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Latest Reviews

★☆☆☆☆

“Deliv ery system shambles”

Written on: 27/10/2017 by Pereiravm301 (1 review written)

Ordered kitchen - delivery 30th sept between 7 & 11am. No show. Phone Wickes go through options on phone to be told eventually customers services don't function at weekends - imagine a DIY store! Phone local store - try to be helpful but have little information. My delivery will be here at 1 pm. Arrives 5.30 pm. Driver " we didn't even load until 3.30 pm." "there's no sinks been put on this run" After ordering another we found they had delivered a sink. Shambles - whoever is responsible for the… Read Full Review

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★☆☆☆☆

“Rubbish! Don't buy anything from them!”

Written on: 18/08/2017 by Richard1910 (3 reviews written)

Appallingly poor! I ordered a shed 2 weeks ago and paid for it instantly and of course the money was taken instantly. Delivery of the shed was planned for the 18th August and I was in receipt of tracking texts. Very nice...... Well until I received a phone call towards the end of the delivery slot stating that my order was not on the truck as they could not find it in the morning. (The shed hopefully not the truck!) Well, I won't go into how you can lose a shed but I am positive that someone… Read Full Review

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★☆☆☆☆

“wicks customer services farcicle ”

Written on: 13/08/2017 by JamalSpears100 (1 review written)

I had a garage conversion job for a customer so ordered the flooring from wicks never used them before my delivery slot was for Wednesday between 8am and 6pm (some slot that is)stayed late on site no delivery next day phones customer service five times each time I was promised a call back no one called me back and no delivery Friday phones customer services I explain what as gone on the guy says he is escalating this complaint to the area manager you will get a call back within the hour no… Read Full Review

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★☆☆☆☆

“Shoking service and poor products”

Written on: 17/05/2017 by gibby5764 (1 review written)

Went there to price kitchen and utility after seeing the ads. After talking to the staff and asking some technical questions. I stood up and walked out. Overpriced flatpack with dodgy sales figures. Avoid and go to a real kitchen specialist… Read Full Review

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★☆☆☆☆

“Never, Ever, Again.”

Written on: 08/04/2017 by ppBoyd274 (1 review written)

Well where do I start. We decided to look for a new bathroom and saw one in Wickes which we liked. We arranged for a plan which was done in store, and this did look impressive. But all went downhill from here. Were were give a start date. This is when our nightmare began. Two fitters arrived, one was in an extremely bad mood, the other one could not speak a word of English. Anyway, the first day they ripped out our old bathroom, and managed to plumb in the toilet. No, bath or wash… Read Full Review

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★☆☆☆☆

“Shockingly Bad”

Written on: 26/03/2017 by Beebevl334 (1 review written)

My son ordered a considerable amount of planed timber and plasterboard online for delivery, first mistake get it yourself. Unfortunately I wasn't there when it was delivered or it would have been sent straight back but my inexperienced son took delivery with an 'endorsed' delivery note, which turned out as much use as a chocolate fireguard. The delivery was on an open wagon in heavy rain, I need hardly describe the plasterboards condition.30-40% of the timber was so warped and bent it was… Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 25/02/2017 by thesuitedtortoise (1 review written)

Ordered only 4 panels (yes just 4 panels) after Storm Doris - given a time slot of between 12-4pm, no phone call till 5.30pm (at which time we had left home as we couldn't wait in any longer) and no message left - went down to the local store today all of 1 mile away and told bad traffic, driver not having his phone and running late (1.5hrs??) meant that they would now reschedule (again now I have spoken to them) to a time next week - only I have no one around to deal with the delivery when its… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 23/02/2017 by 1990Marshall (1 review written)

Just nipped into bulwell branch. The cashier was unhelpful unpleasant rude and a face like a smacked ..... Clearly doesn't understand why she was employed! Will go to B & Q going forward… Read Full Review

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★☆☆☆☆

“ Online and stores systems do not work.£100's out of...”

Written on: 09/02/2017 by BrendonWeber42 (1 review written)

I needed 90 boxes of tiles. Hereford store showed stock of 69 and Gloucester of 29 boxes. I tried to purchase a 'click and collect' as they were unavailable to order for delivery. it would not work. I tried several different debit/credit cards but no joy so I drove 60 miles to the Hereford store which showed stock of 69 boxes. i arrived at 7:30 opening time and explained i had tried to order them online and was told it was not possible on these tiles. however when I tried to purchase them i… Read Full Review

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★☆☆☆☆

“Can they be trusted?”

Written on: 12/12/2016 by thewrongtrousers (2 reviews written)

Earlier in the summer I spent several hundreds pounds with Wickes so I thought I would use a cashback site to save myself a few pounds. Wickes were not the cheapest but having had fairly good service in store thought I would buy from them. What I didn't realise was that they would do everything they could not to pay the cashback, even saying I didn't use the cashback website in question. This is a total fabrication as I had email confirmation that I had. If they are going to quibble over a few… Read Full Review

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★☆☆☆☆

“nightmare”

Written on: 21/10/2016 by Kingston60 (1 review written)

warning I ordered item which took more than a week and when it arrived it was wrong order and dammaged n I was told its there courier company which is called DX if u see there service and reviews they are worst too wickes staff always lies comes up with childesh excuse… Read Full Review

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★☆☆☆☆

“Do not Bother”

Written on: 02/10/2016 by manorg (1 review written)

walnut mirror was delivered, Great i thought so drill wall and hung it up and realised it was bowed and distorted glass like Hall of Mirrors,got replacement which was as bad.Six mirrors later over a six week period still all faulty.I asked for one from manufacture instead of the rubbish they kept sending from their warehouse but they refused and basically gave up and forced me have a refund which i did not want.Wickes failed miserably to sort this out… Read Full Review

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★☆☆☆☆

“Diabolically bad service”

Written on: 14/09/2016 by SanaaHewitt (1 review written)

I ordered timber and mdf from wickes. 4 items were wrong, I got a small sheet of hardboard instead of a larger mdf, 34x34 of 44x44, some items were just missing. The changes made the value less. One Wickes employee suggested they subtitute stuff because something was unavailable. I phoned the (national) number given and they said someone would get back to me in 24 hours. They didn't. When I phoned again they said "why don't you phone the store?" Why not say that in the firtst place? One… Read Full Review

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★☆☆☆☆

“Appalling service!”

Written on: 02/09/2016 by Harperhk110 (1 review written)

Absolutely appalling service. We made an order and were not at any point during ordering online made aware that our order would be split. Even on the invoice there is a section where it can note items coming separately, but there was nothing. It makes it look like all items are being delivered by Wickes themselves. On the morning of day of delivery I received two texts, one to say my order would be between 10am and 2pm, and another saying DX would be delivering, it still was not clear that the… Read Full Review

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★☆☆☆☆

“Appalling service!”

Written on: 02/09/2016 by Harperhk110 (1 review written)

Absolutely appalling service. We made an order and were not at any point during ordering online made aware that our order would be split. Even on the invoice there is a section where it can note items coming separately, but there was nothing. It makes it look like all items are being delivered by Wickes themselves. On the morning of day of delivery I received two texts, one to say my order would be between 10am and 2pm, and another saying DX would be delivering, it still was not clear that the… Read Full Review

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★☆☆☆☆

“Absolute nightmare! AVOID!”

Written on: 25/08/2016 by ma-cho (1 review written)

They have made my bathroom refurbishment a nightmare. Firstly, I have paid extra for Saturday delivery - only 70% of the items ordered arrived on Saturday, of which Bathtub front panel came broken and bath tub was missed off. That is not the end, as the builder started tiling one pack of the wall tiles were discovered broken - luckily he could utilize them. Twickenham Hub manager - tried to rectify some of the above issues - he brought a bath tub in his own car on Saturday afternoon… Read Full Review

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★☆☆☆☆

“Terrible laminate flooring”

Written on: 29/07/2016 by DeshawnWest145 (1 review written)

The laminate flooring I purchased from Wickes creaked + squeaked badly after a couple of months following installation by a professional flooring specialist. Wickes tried to absolve themselves as a flooring inspector concluded that my floor was uneven. Why then did the previous laminate flooring in my flat never creak for over 12 years? They send 'impartial' flooring inspectors who give the answer the seller/manufacturer wants to hear (i.e. the client is at fault). Having responded to my… Read Full Review

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★★☆☆☆

“Delivery Process Poor”

Written on: 01/07/2016 by GraysonDavies (1 review written)

Ordered sand and ballast online - got an email with delivery dates etc - fine. On the day of delivery I checked the email and saw I should have received a message the night before. Concerned I may be sitting at home pointlessly I phoned Customer Services. They said they needed to check with the branch so I left it with them. 2 hours later no news so I phoned branch - they hadn't heard from CS but did confirm I would have a pm delivery (could have taken a half day if I'd known!). Lorry… Read Full Review

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★☆☆☆☆

“Are Wickes a bunch of clowns?”

Written on: 18/06/2016 by BrennaSutherland (1 review written)

I ordred a shed online. One of the selling points was that their webpage proudly states a delivery within 7 days. Five days after parting with my money, I received an email offering an earliest delivery date 12 days away. That is 17 days after the order was placed or 13 if you don't include weekends. I called them to see if they were able to honour their 7 day delivery claim. They were very keen to point out that they haven't broken their Ts&Cs but did nothing to suggest that they were even… Read Full Review

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★☆☆☆☆

“Worst service I've had”

Written on: 14/05/2016 by Ian461 (1 review written)

I ordered £350 of wood 2 weeks in advance and phoned them to ensure it would be delivered on the Friday and was all in stock. 2 weeks later on the Thursday before the Friday on which it should have been delivered they phoned me to say that they only had around half of it in stock and the rest of it wouldn't be in stock for another week. I asked them to deliver what they had anyway and they confirmed a delivery slot of 12-6pm. Of course nothing arrived the next day so I called them at 6pm, it… Read Full Review

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