I am so disappointed with the non existent customer service from this company. I went to a home party ordered the Lashsense and was given the run around for over 3 months. I never was contacted with updates about where the product was. I contacted head office 3 times and never received any response other than the automated we are looking into it email. 3 other customers are also waiting for this product and I finally got fed up and demanded my money back. I dealt with a rep her upline and head office and had no success and such a bad feeling about this company and the product. I would have appreciated knowing that the product would not be available for 4 months at least from the date of purchase.