Interflora Reviews - www.interflora.co.uk

★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“AVOID, AVOID, AVOID. Use another company instead.”

Written on: 23/01/2018 by pbelverstone (1 review written)

Awful, awful, awful. I chose Interflora because I thought their name guaranteed quality service. I couldn't have been more wrong. I received an email very late in the day to my that technical problems meant my flowers would not be delivered on my chosen date. I replied to that email - as instructed - to confirm that I'd like them delivered the following morning. 16 hours later I received a call from a very unapologetic employee who claimed that her colleagues had been trying to contact me via… Read Full Review

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★☆☆☆☆

“Non delivery”

Written on: 14/01/2018 by Josephine238 (1 review written)

Paid for next day delivery and got zero Spent an hour waiting to speak to someone Do not use vote with your feet… Read Full Review

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★☆☆☆☆

“not reliable, uncaring”

Written on: 29/12/2017 by 55Goodwin (1 review written)

in novenber 2017 we ordered our Christmas flowers from Blooms in scarborough, order fulfilled by interflora Sleaford lincs. we live in Cyprus so flower delivery for relatives is very important to us. friday 22nd december, email from interflora our order had been sent to the wrong courier depot, no delivery sat, but would happen sunday. sunday arrives, email to say no delivery. refund pending. how dare they do this, Blooms in scarborough should have made an effort to deliver flowers to our… Read Full Review

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★☆☆☆☆

“Disgraceful Company”

Written on: 19/11/2017 by jrChurchill61 (1 review written)

Never use I Interflora ordered flowers for my wife £26 plus £6 postage. The bunch of flowers that arrived were tiny the same as a £5 bunch I. Waitrose. I asked for a 50% refund they refused they are blatantly ripping people off. Never use them they are a disgrace !! N… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 11/11/2017

The company has terrible service control and does not seem to care at all. Write it or not! They really have to be closed for what they deliver! My boyfriend ordered flowers for my 50th birthday, as he was away. The flowers arrived 1 week early!!! Ruined surprised. After complaining, interflora promised to redeliver on birthday - but failed again. It came 3 days later. When trying to call and ask for delivery time they would not want To speak on that, for reasons of ‘data protection’. They… Read Full Review

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★☆☆☆☆

“suprise birthday flowers”

Written on: 13/10/2017 by kfStanley340 (1 review written)

was sent letterbox flowers for my birthday ,well what can I say they arrived squashed and some looked well past their best .spoke to customer service was told to wait 2 days for them to bloom ,such a disappointment ,. have told my family never to use interflora again… Read Full Review

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★☆☆☆☆

“Absolutely disgusted”

Written on: 27/09/2017 by gaRobinson476 (1 review written)

Had what should have been a nice surprise which turned out to be a truly disappointing experience. The basket of plants arrived but on opening found dirt in the cellophane. Took it outside to sort out only to find it full of slugs. Yuck. The plant were jammed in. Not planted with any care or colour coordination. I would not recommend this product to anyone. The only good thing about this product was the actual basket. Who ever trains these people needs training themselves… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 15/09/2017 by int13 (1 review written)

1st time ordering from them for my 92 year old Nan, all I can say is I feel totally let down, rubbish customer service, far to expensive will never use or recommend to anyone, save your money buy at your local florists… Read Full Review

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★☆☆☆☆

“Cheap rubbish at premium prices ”

Written on: 30/06/2017

I ordered flowers for a friend in the USA. At over £60 it wasn't cheap but I wanted to treat her. The bright pretty gift in the picture turned into a faded, tired old bunch the florist clearly needed to get rid of before the died completely. I wouldn't have paid £10 for them from a shop. I feel embarrassed and cheated. This was my first and last interflora order… Read Full Review

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★☆☆☆☆

“Stay away!!!”

Written on: 19/05/2017 by Churchill50 (1 review written)

ordered a flower for my wife, but seriously i didnt expect this type of service. 1. Flower arrangement. - it just sucks. Its not even close to the picture shown on there website. Its like they just gathered the flowers tied together and put on a vase then deliver. not even a hint of a professional touch. 2. Flowers - Broken stem, far from fresh. its like a leftover flowers. 3. I ask for an explanation but to no avail. Not even a single reply. 4. Do your self a favor - stay away from… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 15/05/2017 by Chandler223 (1 review written)

Order placed with guaranteed delivery before 12pm. This was to be a romantic gesture for my wife. It was to be delivered to her workplace before she was due to leave at 1pm. She left at 1.15, her delivery had still not arrived. Was very disappointing service feel very let down.....telephoned inter flora who were only interested in slagging of the local florist… Read Full Review

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★☆☆☆☆

“birthday flower”

Written on: 13/05/2017 by 163Schultz (1 review written)

received from florist one rose,already half dead.it was delivered on a thursday and was completetly dead on the saturday morning… Read Full Review

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★☆☆☆☆

“if i could give no stars I would, ”

Written on: 21/04/2017 by sooty888 (1 review written)

If I could give no stars I would, sent Mothers Day flowers, sadly we were away and only had feedback this week. Verdict, better flowers in a petrol station bucket at the end of a bad day. As we were unable to complain within 7 days Interflora's response, 'we are not prepared to do anything', woeful. Shocking service, shocking attitude and one disappointed 82 year old… Read Full Review

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★☆☆☆☆

“Very disappointing experience!”

Written on: 30/03/2017 by Reneewitcombe (1 review written)

via the telephone I ordered flowers to be sent to a grieving friend in the USA. THe person who took the order assured me the flowers would be delivered the following day and that I would get a text to that effect. 3 days later as I had not had a text I rang them to be told that my Oder had been cancelled as there was not a florist in the area that my friend lived and that my account had been credited and that they don't send texts when it involves an international delivery. I was absolutely… Read Full Review

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★☆☆☆☆

“Diisgusted with over all service ”

Written on: 27/03/2017 by PaytonWallace (1 review written)

I can not believe the service i have recived... after a horrid experience with inter flora on motheres day 2017... i was called for a lady who i though has been a great help and resolved all the problems then to go on to today still no floweres and no futher forward three members of staff with appauling customer service skills 1 st delivery driver 2nd customer service line 3rd robinsons an interflora based store phone line staff been left so dissapointed, embarrased and upset with this mservice… Read Full Review

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★☆☆☆☆

“Coustomer service are a joke ”

Written on: 26/03/2017 by Karlablakey (1 review written)

I cant belive the service and phone call i have had today as a reqular coustomer of interflora i am disgusted with the coutomer service i have recieved today.. also not recieving my flowers until a day later so dis heartend with this company and its service today wasnt even able to speak with some one that could answer any of my questions... coustomer service lady said nothing but i dont know or i cant give you this information... then went on to lie throughtout the phone call left annoyed… Read Full Review

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★★★☆☆

“Lovely bunch of flowers but was so disappointed with...”

Written on: 26/03/2017 by AustinLeslie (1 review written)

Lovely bunch of flowers but was so disappointed with the size of the bunch! Paid for an extra large but it was more like a standard… Read Full Review

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★☆☆☆☆

“All in the derail”

Written on: 24/03/2017 by 246Webb (1 review written)

Over the years I have received many flowers via interflora as a gift, I have without exception been disappointed, but in recent times I have rang the supplying florist and complained bitterly about the flowers I have received, I believe they see this as an opportunity to offload flowers that are left over, as they are aware that they are a gift and the recipient is unlikely to complain to the sender. As a result of challenging the florist the flowers have been replaced with a fresh bunch and a… Read Full Review

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★☆☆☆☆

“Let down”

Written on: 23/03/2017

Ordered flowers for my sister for her Birthday but also for the anniversary of the day we laid my mum to rest. Flowers had to be delivered yesterday to Livingston but due to a "road accident" they were unable to deliver, I was only informed at 3.30pm when told I was to late to place another order. Called today to ask when they will be delivered told they MIGHT be delivered today but could not guarantee... I have e-mailed Quality Control to make a complaint so will see what the response is… Read Full Review

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★☆☆☆☆

“Absolutely terrible ”

Written on: 20/03/2017 by Ajax5 (1 review written)

No order number sent no delivery no refund no idea. Cant stress enough dont use there service. Email a local florist there usually much cheaper an helpful… Read Full Review

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