Jessops Reviews

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Latest Reviews

★☆☆☆☆

“Flimsy neck strap which doesn't fit binoculars. ”

Written on: 12/02/2019 by elmers11 (1 review written)

Ordered Jessops Compaxt Binoculars for an upcoming holiday and was impressed when they were delivered within 24 hours. The neckstrap supplied is completely useless and is very flimsy. The metal fixing is too big to fit into the spaces on the binoulars. I emailed customer service and got an outa reply saying they would get back with 48 hours. In the absence of a reply I twice tried online chat who could only pass messages to Customer Services asking them to reply!!! Finally, after 15 days, I… Read Full Review

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★☆☆☆☆

“trade in”

Written on: 08/12/2018 by sonny21 (1 review written)

Having purchased the majority of my Nikon equipment from Jessops I was extremely disappointed with the trade in price they offered on a recent purchase, with a miserly 20% offered on the original cost of a excellent conditioned lens -really feel like I've had my pocket picked. Will shop elsewhere in future… Read Full Review

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★☆☆☆☆

“Diabolical customer service ”

Written on: 10/10/2018 by Kazzab50 (1 review written)

I purchased a camera from jessops. The courier company lost it, not jessops fault I know but jessops customer service was absolutely diabolical. They promised to call me back, they didn't. They rarely responded to my emails. They took three weeks to refund my money and the whole experience was extremely stressful. I would not recommend this company at all… Read Full Review

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★☆☆☆☆

“Wasted time after three visits, they keep everything...”

Written on: 21/03/2018

I attempted to buy a camera from my local Jessops on three occasions. The first time the store was closed with no notice (I checked opening times online beforehand to make sure). Second time around it was opened, but I had to wait over 5 minutes to find an available staff member to be told that Jessops stock absolutely no camcorders in store and that I should try online instead. Not wanting to wait around for days by ordering a camcorder online I figured I'd buy one of the compact cameras I saw… Read Full Review

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★☆☆☆☆

“Camcorder Purchase”

Written on: 25/02/2018 by Jocelynnp390 (1 review written)

This is my first experience of going to a known brand and getting the worse customer service ever. I bought a month ago a new camcorder. It didn't work when you charged it. So called was asked to return which I have done. Assured I would get a replacement - then silence....no contact.. I called and was told one would be sent out...no never arrived...called again sorry out of stock not sure when it will come back in....wow..can I speak to a supervisor..no there isn't one...em not sure what I do… Read Full Review

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★☆☆☆☆

“People in Jessops customer service are liars ”

Written on: 11/01/2018 by netka141 (1 review written)

Jessops – the worst ever online customer service. I have bought nearly £2000 Pentax camera with 3 years extended warranty (one order). They didn’t have a camera in stock and asked me to wait 2 weeks for new deliveries. I could wait so long so I have cancelled the order. But they didn’t cancel my extended warranty (£150) and they charged me for it. I have a warranty for the camera which I don’t own! I had numerous conversation with the Jessops customer service – managers, normal… Read Full Review

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★☆☆☆☆

“Very Unprofessional Service”

Written on: 01/05/2017

Jessops Castle Street store in Edinburgh took my nephew's order of 3 rolls of film to develop , print and scan to CD on a Wednesday and agreed on a pickup of his order at 2.30 next day. Thursday came and he called to confirm he was coming in to collect his order. Jessops staff told him not to as it was not ready , and wouldn't be until 10am on Friday , next day. He called next day and was told it was still not ready and he would be able to collect at 3pm. So , he went at 3.15pm om Friday and it… Read Full Review

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★☆☆☆☆

“Never use photo printing again”

Written on: 07/11/2016

Ordered 4 prints in matt finish. Got a message saying it was ready for collection. I came to the store 24 hours after receiving delivery confirmation only to find out the pictures were not there. Asked to phone me when they got them. Never received a call. Called myself and finally collected photos which were printed on gloss finish. Turns out they don't do matt. Just awful… Read Full Review

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★☆☆☆☆

“Treat like the Plaque”

Written on: 17/10/2016 by angryscott (2 reviews written)

Example of a job advert at Jessops " Can't think for yourself, no common-sense, need to be told how to do your job by a complete stranger, willing to share the one brain cell available throughout the company, work for an owner who gives false guarantees, regarding reading ALL emails he receives,an owner who is only interested in the ££££££££££££££ and could not care less about anything else,if you can answer YES to any of the above then come and work for Jessops you will fit right… Read Full Review

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★☆☆☆☆

“so much for sales expert”

Written on: 05/10/2016 by firebyrd (74 reviews written)

Went into Jessops Manchester to collect some camara equipment. After 5 minuetes of trying to pressure us into taking a photography course which we kept saying no to the assistant proceeded to take our payment for our purchase. Where's our reciept we asked. You don't get one unless you give us all your personal details. We declined as we did not want to get pestered to buy everything from toy soldiers to to taking the latest trip to Mars. 30 minuetes of arguing later and we had by now asked for… Read Full Review

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★☆☆☆☆

“Shocking customer service!! DO NOT BUY FEOM THEM!!”

Written on: 12/05/2016 by 21Anderson (1 review written)

Purchased a camera within a year had to take it back to the shop to get fixed, customer services in the Birmingham store was shocking, had to wait a month to get my camera back within 6 months the same problem started again, trying to get 250 out of me to get it fixed as its a common problem so they said!! It's actually not, all o had read was good reviews of the camera!! Waited 2 months for them to contact me still not a word so I had to contact them!! Would highly recommend you stay away… Read Full Review

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★☆☆☆☆

“Little stock in store and expensive”

Written on: 01/04/2016 by tsMcCracken278 (1 review written)

I needed a camera and paid £649 for it about 10-14 days prior to this. Ihad to buy the display model without any discount under the guise of company policy. I now notice the camera is much cheaper elsewhere and even £100 cheaper on the jessops website. Never again… Read Full Review

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★★☆☆☆

“staff member lacking knowledge, requires training ”

Written on: 19/08/2015 by Cunninghamxs324 (1 review written)

A main Jessops in central west Scotland beginning with G ending with w , if you have a problem don't expect an answer. If you want to buy a memory card then that's about the limit of the sales staff. Anything else and they haven't got a clue. Asked about a telephoto 2x converter the girl asked if that was a filter? Sorry that this is true. Chimp in a tee shirt. Stand in the shop and listen to the staff trying to sell UV filters and memory cards at 5 times the price ref 16gb class 10 50mb/s… Read Full Review

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Firebyrd's Comment

Written on: 05/10/2016

I agree they lack knowledge, Specially when it comes to the sales of goods act.

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★☆☆☆☆

“Sold ex-display camcorder as new”

Written on: 30/06/2014 by ShopperWarning (2 reviews written)

I visited Jessops last week to look at a new camcorder, the shop assistant gave me some good ideas to think about. Having done some research online, I made my choice and ordered online to pick up in store. Arrived at the store and saw the same person who went to get the camcorder I had reserved. He started to open the box and I noticed the security seal had already been broken. When I questioned why the box had already been opened, he replied that it was the last item in the store and had… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 07/02/2014

Very poor, item apparently dispatched but never received. Chased and told that no one was in despite being a shop in a town centre. Told delivery would be today, as I needed for the weekend and surprise , surprise nothing… Read Full Review

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★☆☆☆☆

“Couldn't be worse.”

Written on: 26/01/2014 by nark3d (3 reviews written)

Ordered a lens and two filters on Monday which were all in stock for next day delivery. Filled out my delivery details on PayPal, which didn't transfer correctly through to the Jessops system correctly. No delivery on Tuesday, so I contacted Jessops who advised that the address was incorrect, so I supplied the correct details and advised it would be delivered the next day. Long story short, no delivery by Friday. Even if I had filled out the address details incorrectly, which I'm fairly sure… Read Full Review

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★☆☆☆☆

“ONLINE RESERVATION IS A JOKE”

Written on: 28/12/2013 by MrsFujilover (1 review written)

We reserved a Fuji lens online just before Christmas, and the confirmation gave an in-store pick up of after 2pm on 27 December at the Leeds store. Though not the absolute cheapest source, we felt better about lcal collection than trusting the lens to the post. We selected the text us when it arrives in store option. Having heard nothing that afternoon, my husband made 6 time-separated attempts to phone the shop, and it was not answered on any of them, switching instead to an answering machine… Read Full Review

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★☆☆☆☆

“Rubbish and unreliable”

Written on: 25/12/2013

Ordered my mums Xmas present 3 weeks ago in jessops in Bromley. It was meant to be a photo calendar of my deceased father. They promised us it would take 7-10days so we'd have it in time. After numerous calls chasing the order, on 23rd dec my husband goes into the shop to speak to them only to find out it was never ordered. Got a refund as a good will gesture, yeah thanks for giving us our money back for doing nothing. Will never us them again, my mum is left without a gift and during the time… Read Full Review

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★★★★★

“A perfect experience.”

Written on: 03/12/2013 by scampo (4 reviews written)

I shopped around for prices online (as you do) and found Jessops matched the best, even beating Amazon. With my son and wife, we'd already bought three cameras from Jessops in the past five years, partly because we'd found out from experience that their three year warranty was rock solid. So, I decided to buy my new Panasonic Lumix G6 / Lumix 14-140 camera/lens combination from them yesterday in Nottingham (Dec 2nd).

I was made to feel welcome with no sales pressure; every question I asked was
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Scampo's Response to scampo's Review

Written on: 03/12/2013

I can't edit the title! Sorry - I meant to write: "A Perfect Shopping Experience".

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★★★★☆

“Nottingham store - fantastic staff”

Written on: 18/09/2013

I've been into the store 3-4 times looking at presents for my partner and a lens for myself. I have found them to be very attentive and knowledgable each time I have been in, the staff are clearly enthusiasts. I think quality of service must be very variable depending on the staff in store. I have bought some bits from store and ordered others on the Jessops online shop. Prices weren't the cheapest but the reviews for the cheapest weren't great either. … Read Full Review

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